Campaign 25V-870

Retractors may not lock, preventing the wheelchair from being properly secured

Defect summary

Gillig, LLC (Gillig) is recalling certain 2025 Low Floor transit buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence

An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy

Gillig will work with Q'Straint to replace the retractors, free of charge. Owner notification letters were mailed January 16, 2026. Owners may contact Gillig customer service at 1-800-735-1500.

Source: NHTSA ODI recalls file, campaign 25V870000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about adaptive equipment on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 25V-870
Make	Model	Model years	Complaints on this component
Gillig	LOW Floor	2025	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

No service bulletins on this component preceded the recall

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

15E-092 Nov 19, 2015
Affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position
15E-010 Feb 18, 2015
Platform side plate of the affected wheelchair lifts may crack
09V-493 Dec 29, 2009
These devices are used to restrain passengers using mobility aid products
09V-359 Sep 16, 2009
Lifts are equipped with a logic board assembly for the wheelchair lift control box, p/nos. 373-0226 and 373-0265
07V-057 Feb 15, 2007
On certain transit buses equipped with lift-u wheelchair lifts, it is possible for a person to wedge their feet under the solid bar barrier linkage
04V-500 Oct 14, 2004
Certain gillig buses equipped with sure-lok wheelchair tie-down securement assemblies