AutoStatsIQ
Data through Oct 2026
Model year

2019 Altec Aerial Device

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (29)Complaints (0)Investigations (0)Bulletins (58)
Recall campaigns covering this model year2946k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2019 Altec Aerial Device by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

29 recall campaigns cover the 2019 Altec Aerial Device

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2019 Altec Aerial Device
CampaignFiledSubjectComponentVehiclesRemedy
25V-562Aug 29, 2025Cable step wire rope assembly may be improperly secured, which can allow the cable entry step to detach from the vehicleStructure903Part replacement
24V-015Jan 11, 2024Cables in the engine compartment may contact the vehicle's hood, damaging the cables and causing a short circuitElectrical system437Repair or modification
23V-438Jun 22, 2023Inverter-powered outlet may have been installed at the aerial boom tip without ground-fault interrupter (GFCI) protectionElectrical system18Repair or modification
23V-216Mar 30, 2023Base of the rear pole rack may be missing a weldStructure1,967Part replacement
22V-794Oct 21, 2022Material handling interlocking valve may lose power when the outriggers are not set, allowing the jib winch to be operated while the outriggers are upEquipment71Repair or modification
22V-613Aug 10, 2022Weld between the base boom and the auger stow bracket could crackEquipment975Repair or modification
22V-577Aug 4, 2022Wire to the boom stow sensor may be routed over a sharp edge, which can expose the wire to metal and result in a blown ignition circuit fuseElectrical system594Repair or modification
22V-147Mar 11, 2022Chassis fuel line clamps may not have been secured properly after they were removed to install an aftermarket accessoryFuel system27,270Repair or modification
22V-146Mar 11, 2022Vehicles are not equipped with carbon monoxide detectorsEquipment46Repair or modification
22V-072Feb 9, 2022Bolts in the rotation bearing outer-race may have been over-tightened, allowing the bolts to breakEquipment454Part replacement
22V-071Feb 9, 2022Unit subbase may develop cracks in the bulkhead plate, which can cause the shear plates to failEquipment167Repair or modification
22V-058Feb 3, 2022Outer-race rotation bearing bolt washers may interfere with an adjacent pedestal weld, which could cause the rotation bearing bolts to breakEquipment157Repair or modification
21V-998Dec 20, 2021Hydraulic plumbing to the lift cylinders of the lower and upper booms could be connected incorrectly, allowing the boom to overextendEquipment150Inspection
21V-722Sep 16, 2021Outer-race rotation bearing bolt washers may interfere with an adjacent pedestal weld, which could cause the rotation bearing bolts to breakEquipment94Repair or modification
21V-409Jun 1, 2021Lower and upper boom raise spools can shift after releasing the joystick or control interlockEquipment1,977Part replacement
21V-012Jan 15, 2021These units only have the derrick use capacity chart and do not have the combined use capacity chartEquipment213Label or owner notice
20V-765Dec 10, 2020Hydraulic check valve can have a snap ring failure resulting in the snap ring becoming lodged in a counterbalance or control valve allowing…Equipment4,987Part replacement
20V-587Sep 24, 2020Bolts that secure the pedestal to the turntable (with head marking 5252) may failEquipment280Part replacement
20V-401Jul 10, 2020PTO may leak oil onto the exhaust heat shield thermal blanketEngine and cooling2,550Part replacement
20V-301May 26, 2020Tow hitch may have incorrect load rating markings, and may have been damaged by unintentional overloadingEquipment396Repair or modification
20V-282May 19, 2020Bolts that secure the pedestal to the turntable (with head marking 5185) may failEquipment157Part replacement
19V-779Oct 30, 2019Aerial devices have not been stability tested in accordance with ANSI A92.2Equipment15Not stated
19V-662Sep 18, 2019Trailer brake controller may be improperly groundedElectrical system15Inspection
19V-602Aug 15, 2019Recovery winch valve may allow the winch to lift more than it is rated forEquipment23Repair or modification
19V-578Aug 6, 2019High strength fasteners used to secure the pedestal to the turntable may failEquipment118Part replacement
19V-573Aug 5, 2019Aerial devices may not meet all aerial level ground and slope stability requirements, allowing the units to become unstable and possibly overturnEquipment32Part replacement
19V-508Jul 2, 2019High strength fasteners used to secure the pedestal to the turntable may failEquipment59Part replacement
19V-483Jun 21, 2019Accessories utilizing chassis air supply may be missing pressure protection valvesBrakes957Repair or modification
19V-409Jun 4, 2019Aerial device can be operated without the rear outriggers being deployed, which may cause the unit to be unstableEquipment435Inspection
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2019 Altec Aerial Device

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    58 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • SIL-3233 Sep 15, 2026 · Service Bulletin/Repair Instructions
      Altec has discovered that certain AT37/41/48 units on small duty Ford and Dodge chassis, built from December 2017 to May 2025 have the potential for the subbase mounting bolts to contact the chassis suspension components or SuperSpring®. This potential cont…
    • CSR-3339 Sep 11, 2026 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Ford Motor Company that certain 2017-2025 F-450 – F-600 Chassis Cab upfitted with an Aerial Bucket Second Unit Body (SUB) could have a condition related to the operation or customer satisfaction of the u…
    • SIL-3225 Jun 13, 2025 · Service Bulletin/Repair Instructions
      Altec has learned that the under-body lights on certain DL, DM, AN, and L Series units built from May 2019 to April 2023 require updated wiring with a larger fuse to prevent a blown fuse during max amp draw.
    • PUN-3210 Apr 16, 2025 · Service Bulletin/Repair Instructions
      Altec has developed additional features and functionality for JEMS Connect. Features include Vehicle Status Indicators and Diagnostic Trouble Codes (DTCs), both are accessed from Connect.
    • SIL-3143 Jun 21, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that a 12-volt Airtronics relay installed in the PDM could have been manufactured to an insufficient threshold on certain units built from December 2004 to October 2022. This can cause the relay to overheat and fail, causing the accessory …
    • SIL-3132 May 15, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that certain Altec units equipped with an AXIS telematics control unit (TCU) built from June 2018 to April 2024 could have a telematics system that is not operating properly. Customers paying for digital complements such as JEMS Connect or…
    • CSR 3093 Jul 11, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar, Inc. that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Navistar has decided that a defect which …
    • SIL 3082 Jul 5, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that Section 8 of the Maintenance Manual for certain Altec LS60 aerial devices built from November 2017 to January 2023 contains an incorrect torque value of 325 foot-pounds for the rotation gearbox mounting cap screws. All other locations…
    • SIL 3068 Jun 28, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that certain digger derricks and aerial devices of various models built from January 2010 to January 2023 may contain access steps with a handrail and side plate that come together in a small space causing a potential pinch point. Altec ha…
    • CSR 3083 Jun 14, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Daimler Truck North America that a condition exists relating to motor vehicle safety, compliance, or emissions in certain 2019 through 2021 model year Freightliner 108SD, 114SD, 122SD, Business Class M2…
    • SIL-3052 Apr 28, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that the hydraulic ball valve on the hydraulic reservoir return line of certain L42/45 M/P units built from February 2002 to November 2019 might not get returned to the open position after being turned to the closed position for maintenanc…
    • SIL 3021 Apr 14, 2023 · Service Bulletin/Repair Instructions
      The rear out and down outriggers on certain LS60 aerial devices built from July 2018 to April 2022 might contain a dual bonded hose with an externally attached electrical cable in the horizontal leg to operate the hydraulic cylinder and proximity interlock …
    • SIL 3037 Jan 17, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that the Stability Test Form in the Maintenance Manuals for LS49 aerial devices built from July 2019 to July 2022 contains incorrect test weight information. This information has been corrected in the currently published Maintenance Manual…
    • CSR 3043 Jan 10, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Fiat Chrysler Automobiles that a condition exists relating to motor vehicle safety, compliance, or emissions in vehicles that are equipped with Altec equipment. Certain 2019 and 2020 model year (DP) Ram …
    • SIL 3035 Dec 30, 2022 · Service Bulletin/Repair Instructions
      Owners of certain AT series and TA40/45 series aerial devices built on Dodge Ram 4500/5500 chassis from 2016 to 2022 received Altec Product Notice CSN 855 in May of 2022 calling for the inspection of fuel line securement. We have identified that the bracket…
    • CSR-525 Nov 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment. Ford has issued a customer…
    • SIL-859 Nov 15, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that on AH75/85/100, AH75A/85A/100A, and HL125 aerial devices built from November 2003 to January 2021, there is potential for the jib rotational positioning pin to disengage when the platform is tilted down 90 degrees or more from the lev…
    • CSR-3032 Nov 9, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from General Motors (GM) that for certain 2019 to 2022 Chevrolet Silverado 4500HD, 5500HD, and 6500HD vehicles the power take-off (PTO) will kick out and/or disengages intermittently. This condition relates t…
    • PA713 Oct 5, 2022 · Service Bulletin/Repair Instructions
      Product advisory posted on our web site to inform owners, user, & operators that the new ANSI A92.2-2021 standard has taken effect and they must review. The standard has changed some of the responsibilities of the parties who use or operate vehicle mounted…
    • SIL 856 Jun 22, 2022 · Service Bulletin/Repair Instructions
      Altec has learned of the potential for washers on the outer race rotation bearing cap screws to overlap the adjacent weld on AT238P and AT335 aerial devices built from October 2019 to November 2021. While there have been no reports of unit failures to date,…
    • SIL 850 May 3, 2022 · Service Bulletin/Repair Instructions
      The body compartment wiring on certain Altec aerial devices, digger derricks, and body-only units built from 2014 to 2021 contains an in-line fuse located close to the lighting in the compartment, while other units are fused upstream, closer to the power so…
    • SIL 852 Apr 27, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that the electrohydraulic outrigger/tools control valve on AA755L and A-series aerial devices and DLB, DMB, and D2/3/4000B series digger derricks could have the potential to produce a very small amount of flow into the lower tools circuit …
    • CSR 536 Apr 1, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Fiat Chrysler Automobiles (FCA) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. FCA US has decided that…
    • CSR 531 Mar 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain trucks equipped with an automatic…
    • CSR 532 Mar 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain trucks equipped with an automatic…
    • CSR 528 Feb 25, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. FCA US has d…
    • SIL 844 Feb 7, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that there could be loose, missing, or incorrectly installed mounting fasteners on the electric power take-off (ePTO) on certain aerial devices built from 2015 to 2020 and equipped with a JEMS 18E20 hybrid system. This can cause the ePTO t…
    • CSR 529 Feb 3, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment. Nav…
    • SIL 839 Nov 30, 2021 · Service Bulletin/Repair Instructions
      Some customers have reported the loss of functionality of the Altec unit or the EZ Trac system on certain 2016-2021 Ford F750 chassis with EZ Trac hydraulic all-wheel drive installed. The investigation has shown that improper wiring could have been installe…
    • SIL 830 Nov 5, 2021 · Service Bulletin/Repair Instructions
      Some customers have reported hose carrier failure and/or cover damage occurring during the operation of LS60 aerial devices built from January 2017 to May 2020. Altec has developed an improved design of the hose carrier tray and cover system to eliminate th…
    • PUN 2021D Nov 3, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that the labeling describing the proper jump starting procedure for certain vehicles equipped with a Jobsite Energy Management System (JEMS) 2, 4, 6, or 12 built by Altec from 2015 to 2021 has sometimes been overlooked. Failure to follow t…
    • CSR 525 Oct 15, 2021 · Service Bulletin/Repair Instructions
      Altec is notifying our customers with certain aerial devices that Ford has issued a customer satisfaction campaign for certain 2017 through 2020 model year F550 vehicles equipped with a Payload Plus Upgrade Package. Every affected unit is eligible to have t…
    • CSR 521 Aug 31, 2021 · Service Bulletin/Repair Instructions
      Fiat Chrysler Automobiles (FCA) US has decided that a defect that relates to motor vehicle safety exists on certain 2012 through 2020 model year (D2) Ram 3500 pickup, (DD) Ram 3500 cab chassis, and (DP) Ram 4500/5500 cab chassis vehicles. Refer to the incl…
    • SIL 822 Aug 25, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that certain AT237 and AT248F aerial devices built from April 2017 through March 2020 might have insufficient slack in the hydraulic hoses at the riser between the lower and upper booms, which could lead to hoses rubbing on the metal surfa…
    • SIL 819 Aug 13, 2021 · Service Bulletin/Repair Instructions
      Certain 2017-2020 Ford F350/F450/F550 chassis with Timbren springs installed near the chassis front coil springs can loosen over time and could eventually become disconnected. Altec requires the Timbren springs to be inspected no later than the next preven…
    • SIL 810 Aug 6, 2021 · Service Bulletin/Repair Instructions
      Chafing can occur on hoses at the rear of the turntable on certain LS60 aerial devices built from February 2018 to February 2021. Altec requires the hose routing to be inspected on the affected units no later than the next periodic maintenance interval or 6…
    • SIL 798 Jul 28, 2021 · Service Bulletin/Repair Instructions
      On certain AT37/41/48 M/ME/P/PE/S/SE aerial devices built from June of 2015 to March of 2020 Altec requires the platform leveling bracket assembly to be inspected as described in the Inspection Procedure. If the inspection discovers any missing or damaged …
    • SIL 805 May 24, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that certain TS20-4P units built from 2019 to 2021 have fairlead rollers that do not consistently rotate freely. This operation can cause damage to the ropes. Altec requires that the levelwind fairleads be replaced within 60 days of recei…
    • SIL 796 Apr 9, 2021 · Service Bulletin/Repair Instructions
      Altec has discovered that cracks might have formed in the yoke of the platform assembly on some AC40 cranes equipped with a personnel platform built between February 2014 and November 2020. Although the cracks do not compromise the structural integrity of t…
    • CSR 511 Mar 12, 2021 · Service Bulletin/Repair Instructions
      Certain B6.7 diesel engines manufactured between December 16, 2015 and March 24, 2020 and equipped with fuel module option FS90301 or FS90453 were either delivered with a heater plug in place of the fuel heater, or your vehicle is subject to the recently-re…
    • CSR 510 Mar 12, 2021 · Service Bulletin/Repair Instructions
      Cummins Inc. has decided that a defect that relates to motor vehicle safety exists in certain B6.7 diesel engines manufactured between December 16, 2015, and March 24, 2020, and equipped with fuel module option FS90301 or FS90453. Cummins has released fiel…
    • SIL 788 Mar 19, 2021 · Service Bulletin/Repair Instructions
      Altec has discovered that the cast aluminum bumper support brackets used by Freightliner on some affected units have cracked in the field. This can cause a lack of proper support for the front bumper and the cab guard on the vehicle. Altec requires the bum…
    • SIL 764 Jan 15, 2021 · Service Bulletin/Repair Instructions
      Altec has discovered that the protective fabric hose sock in the upper boom hose carrier on the affected units can become unsecured and slip out of place. This can expose the fiber optic lines to damage, resulting in intermittent operation or failure of the…
    • CSR 504 Sep 14, 2020 · Service Bulletin/Repair Instructions
      PTO Disabled Due to Engine Shutdown Altec has been notified of a customer satisfaction campaign by General Motors. It is possible that certain 2019–2020 model year Chevrolet Silverado 4500HD/5500HD/6500HD vehicles equipped with an aerial device may hav…
    • CSR 502 Sep 14, 2020 · Service Bulletin/Repair Instructions
      AxleTech Steering Shaft Replacement/Update Altec has been notified of a customer satisfaction campaign by AxleTech/Meritor for certain Freightliner units equipped with an AxleTech Independent Front Suspension (IFS) system. Units with this suspension sy…
    • CSR 501 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Meritor MX EVO 120 Front Drive Axles NHTSA #20V-176 Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the unit. Altec has been notified of a manufacturing recall by Daimler Trucks North Am…
    • SIL 752 Jul 24, 2020 · Service Bulletin/Repair Instructions
      Altec has discovered that the placement of certain HuckBolts or hex head bolts used to attach the unit to the chassis may cause interference with the chassis suspension U-bolts during road travel. This can result in damage to the unit mounting bolts and the…
    • SIL 753 Apr 29, 2020 · Service Bulletin/Repair Instructions
      Altec discovered that the torque requirement for the inner race rotation bearing bolts for the LS60 was incorrect on one of the pages in the Maintenance Manual. The correct torque requirement is 300 foot-pounds (407 N.m). In the two manuals included with …
    • PUN 2020B Apr 10, 2020 · Service Bulletin/Repair Instructions
      Product Update Notice 2020B reminded customers that they may be unable to store necessary equipment in the body of the cutaway van without exceeding the rear axle capacity. For customers who are not satisfied with the remaining capacity of your vehicle, th…
    • SIL 746 May 11, 2020 · Service Bulletin/Repair Instructions
      Service Information Letter 746 notified customers that on certain units the front bumper grounding cable lug attachment hole was drilled in a location of the frame rail not allowed by the chassis manufacturer. The mis-located hole can cause fatigue cracks t…
    • SIL 742 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Service Information Letter 742 notified certain unit owners that the routing of the air conditioning lines on some units may cause the hoses or fittings to interfere with other components in the engine compartment. This can result in hose or fitting damage …
    • SIL 743 Feb 27, 2020 · Service Bulletin/Repair Instructions
      Altec has discovered that some aerial devices were not properly stability tested in accordance with ANSI A92.2-2015 after they were manufactured. Although units manufactured in a similar manner were stability tested correctly and passed, ANSI 92.2-2015 requ…
    • SIL 745 Feb 25, 2020 · Service Bulletin/Repair Instructions
      The affected units were manufactured with a clamp-style boom rest socket that is attached to the subbase of the unit. Altec has discovered that cracks may develop in the bottom plate of the boom rest socket. Altec has designed reinforcement plates to be in…
    • SIL 740 Feb 3, 2020 · Service Bulletin/Repair Instructions
      Altec has been notified of a Customer Satisfaction Campaign by Fiat Chrysler Automobiles (FCA) relating to the Powertrain Control Module. The Powertrain Control Module can be damaged by a voltage spike when the power take off is disengaged. If the Module i…
    • SIL 721 Aug 21, 2019 · Service Bulletin/Repair Instructions
      SIL 721 informed unit owners of potential issues with JEMS units mounted on Dodge chassis Some customers have reported that the engine on the affected chassis will not start after sitting over a weekend time period. Investigation found there was an issue w…
    • SIL 711 Sep 13, 2019 · Service Bulletin/Repair Instructions
      This SIL informed unit owners of several items on the affected units that require improvements or updates for better operation and service. • Change to prevent improper operation when the unit is in crane mode in a two-block situation - 990799208 Anti-…
    • SIL 717 Aug 15, 2019 · Service Bulletin/Repair Instructions
      Service Information Letter (SIL) 717 explained to customers that an electrical hazard placard at theplatform and on the turntable may be confusing. Customers were asked to inspect the affected units and to replace the affected placards.
    • SIL 709 May 18, 2019 · Service Bulletin/Repair Instructions
      Altec Industries has discovered that some of the fuel hose installed on the engines that power the CT14 tracked unit do not meet the U.S. EPA permeation requirements under Title 40 of the Code of Federal Regulations. This notification requires the hose be r…
    Source: NHTSA manufacturer communications files.
    About service bulletins