Model year

2020 Altec Aerial Device

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recall campaigns covering this model year2545k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Altec Aerial Device by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

25 recall campaigns cover the 2020 Altec Aerial Device

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Altec Aerial Device
CampaignFiledSubjectComponentVehiclesRemedy
25V-562Aug 29, 2025Cable step wire rope assembly may be improperly secured, which can allow the cable entry step to detach from the vehicleStructure903Part replacement
24V-362May 23, 2024Hydraulic cylinder feeder tube routed near the cylinder rest bracket may become damaged and leak oil, which can result in uncontrolled boom movementEquipment1,128Part replacement
24V-015Jan 11, 2024Cables in the engine compartment may contact the vehicle's hood, damaging the cables and causing a short circuitElectrical system437Repair or modification
23V-438Jun 22, 2023Inverter-powered outlet may have been installed at the aerial boom tip without ground-fault interrupter (GFCI) protectionElectrical system18Repair or modification
23V-395Jun 1, 2023Collision mitigation system software may not be calibrated correctly, prohibiting the active braking system from activatingDriver assistance59Software update
23V-216Mar 30, 2023Base of the rear pole rack may be missing a weldStructure1,967Part replacement
22V-794Oct 21, 2022Material handling interlocking valve may lose power when the outriggers are not set, allowing the jib winch to be operated while the outriggers are upEquipment71Repair or modification
22V-613Aug 10, 2022Weld between the base boom and the auger stow bracket could crackEquipment975Repair or modification
22V-577Aug 4, 2022Wire to the boom stow sensor may be routed over a sharp edge, which can expose the wire to metal and result in a blown ignition circuit fuseElectrical system594Repair or modification
22V-147Mar 11, 2022Chassis fuel line clamps may not have been secured properly after they were removed to install an aftermarket accessoryFuel system27,270Repair or modification
22V-146Mar 11, 2022Vehicles are not equipped with carbon monoxide detectorsEquipment46Repair or modification
22V-072Feb 9, 2022Bolts in the rotation bearing outer-race may have been over-tightened, allowing the bolts to breakEquipment454Part replacement
22V-071Feb 9, 2022Unit subbase may develop cracks in the bulkhead plate, which can cause the shear plates to failEquipment167Repair or modification
22V-058Feb 3, 2022Outer-race rotation bearing bolt washers may interfere with an adjacent pedestal weld, which could cause the rotation bearing bolts to breakEquipment157Repair or modification
21V-998Dec 20, 2021Hydraulic plumbing to the lift cylinders of the lower and upper booms could be connected incorrectly, allowing the boom to overextendEquipment150Inspection
21V-722Sep 16, 2021Outer-race rotation bearing bolt washers may interfere with an adjacent pedestal weld, which could cause the rotation bearing bolts to breakEquipment94Repair or modification
21V-464Jun 18, 2021Bolts of insufficient strength may have been used to connect the pedestal and sub-base, which could cause the bolts to become overloadedEquipment218Part replacement
21V-409Jun 1, 2021Lower and upper boom raise spools can shift after releasing the joystick or control interlockEquipment1,977Part replacement
21V-012Jan 15, 2021These units only have the derrick use capacity chart and do not have the combined use capacity chartEquipment213Label or owner notice
20V-777Dec 11, 2020Boom valve has a shuttle cartridge installed instead of a plugEquipment183Part replacement
20V-765Dec 10, 2020Hydraulic check valve can have a snap ring failure resulting in the snap ring becoming lodged in a counterbalance or control valve allowing…Equipment4,987Part replacement
20V-587Sep 24, 2020Bolts that secure the pedestal to the turntable (with head marking 5252) may failEquipment280Part replacement
20V-401Jul 10, 2020PTO may leak oil onto the exhaust heat shield thermal blanketEngine and cooling2,550Part replacement
20V-301May 26, 2020Tow hitch may have incorrect load rating markings, and may have been damaged by unintentional overloadingEquipment396Repair or modification
20V-282May 19, 2020Bolts that secure the pedestal to the turntable (with head marking 5185) may failEquipment157Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2020 Altec Aerial Device

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    Service bulletins

    69 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

    • SIL-3233 Sep 15, 2026 · Service Bulletin/Repair Instructions
      Altec has discovered that certain AT37/41/48 units on small duty Ford and Dodge chassis, built from December 2017 to May 2025 have the potential for the subbase mounting bolts to contact the chassis suspension components or SuperSpring®. This potential cont…
    • CSR-3339 Sep 11, 2026 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Ford Motor Company that certain 2017-2025 F-450 – F-600 Chassis Cab upfitted with an Aerial Bucket Second Unit Body (SUB) could have a condition related to the operation or customer satisfaction of the u…
    • SIL-3273 Apr 10, 2026 · Service Bulletin/Repair Instructions
      Altec has received notification from Parker Chelsea, the manufacturer, of an issue with some of their 281 and 890 Series PTOs. An unintended restriction in lubrication flow may produce elevated back pressure in cold-start scenarios, leading to partial engag…
    • CSR-3282 Feb 13, 2026 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has been notified by International Motors, LLC that a defect which relates to motor vehicle safety exists in certain 2018 thru 2025 International® MV® Series trucks built 10/25/2017 thru 6/24/2024, 2018 thru 2024 International® 1300 S…
    • PUN-3210 Apr 16, 2025 · Service Bulletin/Repair Instructions
      Altec has developed additional features and functionality for JEMS Connect. Features include Vehicle Status Indicators and Diagnostic Trouble Codes (DTCs), both are accessed from Connect.
    • CSR-3207 Feb 7, 2025 · Service Campaign
      Altec Industries, Inc. has received notification from International that a condition exists relating to motor vehicle safety in certain vehicles that are equipped with Altec equipment. Towing variants of the Bendix electronic brake controller’s (EC80) Power…
    • SIL-3143 Jun 21, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that a 12-volt Airtronics relay installed in the PDM could have been manufactured to an insufficient threshold on certain units built from December 2004 to October 2022. This can cause the relay to overheat and fail, causing the accessory …
    • SIL-3135 Jun 1, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that the standard grab handles located above the lower controls may not have been installed on certain AT41/48 MW/PW aerial units built from April 2020 to February 2024.
    • SIL-3132 May 15, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that certain Altec units equipped with an AXIS telematics control unit (TCU) built from June 2018 to April 2024 could have a telematics system that is not operating properly. Customers paying for digital complements such as JEMS Connect or…
    • SIL 3123 Dec 7, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that Section 9 of the Maintenance and Parts Manual for Certain AC45E cranes built from September 2020 to November 2023 contains an incorrect torque value of 250 foot-pounds (339 N•m) for the rotation gearbox mounting cap screws. All other …
    • SIL 3065 Nov 28, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that the pressure plates in the reel motor were not manufactured to specification, causing the plates to stick together. This can cause the reel park brake to not fully release, or cause the reel motor to lock up on certain TS40-PT units b…
    • SIL 3099 Oct 31, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that on certain Altec units equipped with air suspension built from April 2020 to June 2023, some operators may be dumping the chassis airbags before deploying the outriggers. This can cause the airbags to become damaged. Altec has develop…
    • SIL 3110 Sep 27, 2023 · Service Bulletin/Repair Instructions
      Altec learned that a connection in the upper controls joystick in certain OEM Controls on AT238P aerial devices built from November 2020 to August 2022 can fail due to wire movement during use and issued SIL-845 to re-manufacture controllers in the field. A…
    • SIL 3066 Sep 22, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that operators might be using the crane and unit simultaneously on certain Altec units equipped with Venturo, Liftmoore, and Autocrane service cranes built from March 2009 to August 2022. These units were designed for single use of the cra…
    • CSR 3109 Aug 22, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Certain 2020 to 2022 MY Super Duty ve…
    • CSR 3093 Jul 11, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar, Inc. that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Navistar has decided that a defect which …
    • SIL 3082 Jul 5, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that Section 8 of the Maintenance Manual for certain Altec LS60 aerial devices built from November 2017 to January 2023 contains an incorrect torque value of 325 foot-pounds for the rotation gearbox mounting cap screws. All other locations…
    • SIL 3068 Jun 28, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that certain digger derricks and aerial devices of various models built from January 2010 to January 2023 may contain access steps with a handrail and side plate that come together in a small space causing a potential pinch point. Altec ha…
    • CSR-3092 Jun 28, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division, that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is e…
    • CSR 3083 Jun 14, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Daimler Truck North America that a condition exists relating to motor vehicle safety, compliance, or emissions in certain 2019 through 2021 model year Freightliner 108SD, 114SD, 122SD, Business Class M2…
    • SIL 3021 Apr 14, 2023 · Service Bulletin/Repair Instructions
      The rear out and down outriggers on certain LS60 aerial devices built from July 2018 to April 2022 might contain a dual bonded hose with an externally attached electrical cable in the horizontal leg to operate the hydraulic cylinder and proximity interlock …
    • CSR3063 Apr 4, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Warn Industries, Inc. that a bumper winch supplied on certain Altec units could contain a defect related to motor vehicle safety. Certain Altec units built from December 2020 to September 2022 equipped w…
    • SIL 3037 Jan 17, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that the Stability Test Form in the Maintenance Manuals for LS49 aerial devices built from July 2019 to July 2022 contains incorrect test weight information. This information has been corrected in the currently published Maintenance Manual…
    • CSR 3043 Jan 10, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Fiat Chrysler Automobiles that a condition exists relating to motor vehicle safety, compliance, or emissions in vehicles that are equipped with Altec equipment. Certain 2019 and 2020 model year (DP) Ram …
    • SIL 3035 Dec 30, 2022 · Service Bulletin/Repair Instructions
      Owners of certain AT series and TA40/45 series aerial devices built on Dodge Ram 4500/5500 chassis from 2016 to 2022 received Altec Product Notice CSN 855 in May of 2022 calling for the inspection of fuel line securement. We have identified that the bracket…
    • CSR-525 Nov 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment. Ford has issued a customer…
    • SIL-859 Nov 15, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that on AH75/85/100, AH75A/85A/100A, and HL125 aerial devices built from November 2003 to January 2021, there is potential for the jib rotational positioning pin to disengage when the platform is tilted down 90 degrees or more from the lev…
    • CSR-3032 Nov 9, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from General Motors (GM) that for certain 2019 to 2022 Chevrolet Silverado 4500HD, 5500HD, and 6500HD vehicles the power take-off (PTO) will kick out and/or disengages intermittently. This condition relates t…
    • PA713 Oct 5, 2022 · Service Bulletin/Repair Instructions
      Product advisory posted on our web site to inform owners, user, & operators that the new ANSI A92.2-2021 standard has taken effect and they must review. The standard has changed some of the responsibilities of the parties who use or operate vehicle mounted…
    • SIL-857 Aug 31, 2022 · Service Bulletin/Repair Instructions
      Certain 2020 through 2021 model year F-550 vehicles equipped with a Payload Plus Upgrade Package and a 19,500 lbs. GVWR were ordered from Ford with a frame rail specification that does not meet the original equipment manufacturer (OEM) specification for aer…
    • CSR-541 Jul 1, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. The windshield wipers arms on certain…
    • SIL 856 Jun 22, 2022 · Service Bulletin/Repair Instructions
      Altec has learned of the potential for washers on the outer race rotation bearing cap screws to overlap the adjacent weld on AT238P and AT335 aerial devices built from October 2019 to November 2021. While there have been no reports of unit failures to date,…
    • CSR 540 Jun 13, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Ford Motor Comp…
    • SIL 850 May 3, 2022 · Service Bulletin/Repair Instructions
      The body compartment wiring on certain Altec aerial devices, digger derricks, and body-only units built from 2014 to 2021 contains an in-line fuse located close to the lighting in the compartment, while other units are fused upstream, closer to the power so…
    • SIL 852 Apr 27, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that the electrohydraulic outrigger/tools control valve on AA755L and A-series aerial devices and DLB, DMB, and D2/3/4000B series digger derricks could have the potential to produce a very small amount of flow into the lower tools circuit …
    • SIL 845 Apr 20, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that a connection in the upper controls joystick on AT238P aerial devices built from November 2020 to September 2021 can fail due to wire movement during use. If this happens with the boom elevated, the operator in the platform will need a…
    • CSR 537 Apr 1, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Ford Motor Company has decided that …
    • CSR 536 Apr 1, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Fiat Chrysler Automobiles (FCA) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. FCA US has decided that…
    • CSR 531 Mar 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain trucks equipped with an automatic…
    • CSR 532 Mar 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain trucks equipped with an automatic…
    • CSR 528 Feb 25, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. FCA US has d…
    • SIL 844 Feb 7, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that there could be loose, missing, or incorrectly installed mounting fasteners on the electric power take-off (ePTO) on certain aerial devices built from 2015 to 2020 and equipped with a JEMS 18E20 hybrid system. This can cause the ePTO t…
    • CSR 529 Feb 3, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment. Nav…
    • SIL 839 Nov 30, 2021 · Service Bulletin/Repair Instructions
      Some customers have reported the loss of functionality of the Altec unit or the EZ Trac system on certain 2016-2021 Ford F750 chassis with EZ Trac hydraulic all-wheel drive installed. The investigation has shown that improper wiring could have been installe…
    • SIL 830 Nov 5, 2021 · Service Bulletin/Repair Instructions
      Some customers have reported hose carrier failure and/or cover damage occurring during the operation of LS60 aerial devices built from January 2017 to May 2020. Altec has developed an improved design of the hose carrier tray and cover system to eliminate th…
    • PUN 2021D Nov 3, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that the labeling describing the proper jump starting procedure for certain vehicles equipped with a Jobsite Energy Management System (JEMS) 2, 4, 6, or 12 built by Altec from 2015 to 2021 has sometimes been overlooked. Failure to follow t…
    • CSR 525 Oct 15, 2021 · Service Bulletin/Repair Instructions
      Altec is notifying our customers with certain aerial devices that Ford has issued a customer satisfaction campaign for certain 2017 through 2020 model year F550 vehicles equipped with a Payload Plus Upgrade Package. Every affected unit is eligible to have t…
    • SIL 831 Sep 24, 2021 · Service Bulletin/Repair Instructions
      Altec has discovered that certain AT200A aerial devices built from June 2020 to January 2021 could have square inside corners on a mounting frame side plate. The square corners can cause excessive stress levels in the side plate. Over time this could cause …
    • CSR 521 Aug 31, 2021 · Service Bulletin/Repair Instructions
      Fiat Chrysler Automobiles (FCA) US has decided that a defect that relates to motor vehicle safety exists on certain 2012 through 2020 model year (D2) Ram 3500 pickup, (DD) Ram 3500 cab chassis, and (DP) Ram 4500/5500 cab chassis vehicles. Refer to the incl…
    • SIL 822 Aug 25, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that certain AT237 and AT248F aerial devices built from April 2017 through March 2020 might have insufficient slack in the hydraulic hoses at the riser between the lower and upper booms, which could lead to hoses rubbing on the metal surfa…
    • SIL 819 Aug 13, 2021 · Service Bulletin/Repair Instructions
      Certain 2017-2020 Ford F350/F450/F550 chassis with Timbren springs installed near the chassis front coil springs can loosen over time and could eventually become disconnected. Altec requires the Timbren springs to be inspected no later than the next preven…
    • SIL 810 Aug 6, 2021 · Service Bulletin/Repair Instructions
      Chafing can occur on hoses at the rear of the turntable on certain LS60 aerial devices built from February 2018 to February 2021. Altec requires the hose routing to be inspected on the affected units no later than the next periodic maintenance interval or 6…
    • SIL 798 Jul 28, 2021 · Service Bulletin/Repair Instructions
      On certain AT37/41/48 M/ME/P/PE/S/SE aerial devices built from June of 2015 to March of 2020 Altec requires the platform leveling bracket assembly to be inspected as described in the Inspection Procedure. If the inspection discovers any missing or damaged …
    • SIL 806 Jun 28, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that certain Rear-mounted LR7 units built from May 2019 to April 2021 have reports of the platform ribs separating from the platform shell near the bottom of the platform. The separation can be caused by excessive bouncing from road vibrat…
    • SIL 805 May 24, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that certain TS20-4P units built from 2019 to 2021 have fairlead rollers that do not consistently rotate freely. This operation can cause damage to the ropes. Altec requires that the levelwind fairleads be replaced within 60 days of recei…
    • SIL 801 May 27, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that the fender rubber on certain units built from July 2020 to October 2020 can become detached from the wheel well fender cutout of the utility body. Altec recommends that all fender rubber be inspected using the inspection procedure de…
    • SIL 797 Apr 6, 2021 · Service Bulletin/Repair Instructions
      Certain LR7 aerial devices sold between September 2020 and November 2020 might have a trailer plug wiring configuration that was specified in the purchase order to supply a constant 12+ volts to pin 6. If you intend to pull a trailer that is configured with…
    • SIL 796 Apr 9, 2021 · Service Bulletin/Repair Instructions
      Altec has discovered that cracks might have formed in the yoke of the platform assembly on some AC40 cranes equipped with a personnel platform built between February 2014 and November 2020. Although the cracks do not compromise the structural integrity of t…
    • CSR 514 Apr 26, 2021 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that certain 2020 RAM Chassis with adaptive cruise control have a condition relating to motor vehicle operation or customer satisfaction.
    • CRS 512 Mar 16, 2021 · Service Bulletin/Repair Instructions
      Cummins has launched a customer satisfaction campaign for certain Cummins B6.7 diesel engines produced between August 26, 2020 and October 5, 2020, that may have been installed. Some of the affected vehicles may contain engine valve springs that could expe…
    Source: NHTSA manufacturer communications files.