Model year

2020 Altec Digger Derrick

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recall campaigns covering this model year1110k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Altec Digger Derrick by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

11 recall campaigns cover the 2020 Altec Digger Derrick

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Altec Digger Derrick
CampaignFiledSubjectComponentVehiclesRemedy
25V-562Aug 29, 2025Cable step wire rope assembly may be improperly secured, which can allow the cable entry step to detach from the vehicleStructure903Part replacement
23V-636Sep 14, 2023Incorrect hydraulic load holding valve may have been installed, which can cause the winch to lower uncontrollably and the load to fallEquipment53Part replacement
23V-326May 4, 2023Hardware that secures the removable auger hex extension bar to the drive unit coupler was not installed, which may cause it to detachEquipment353Part replacement
23V-216Mar 30, 2023Base of the rear pole rack may be missing a weldStructure1,967Part replacement
22V-349May 18, 2022Relay connectors may have been reattached to the incorrect plug after a stability test was performedEquipment477Inspection
22V-071Feb 9, 2022Unit subbase may develop cracks in the bulkhead plate, which can cause the shear plates to failEquipment167Repair or modification
21V-559Jul 22, 2021Operator may inadvertently move the pole guide joystick with their forearm due to the close proximity between the controlsEquipment878Repair or modification
20V-765Dec 10, 2020Hydraulic check valve can have a snap ring failure resulting in the snap ring becoming lodged in a counterbalance or control valve allowing…Equipment4,987Part replacement
20V-587Sep 24, 2020Bolts that secure the pedestal to the turntable (with head marking 5252) may failEquipment280Part replacement
20V-282May 19, 2020Bolts that secure the pedestal to the turntable (with head marking 5185) may failEquipment157Part replacement
20V-174Mar 23, 2020Operators could inadvertently open the pole guide while performing other tasks, possibly resulting in a loss of control of the loadEquipment60Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2020 Altec Digger Derrick

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    Service bulletins

    33 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • CSR-3337 Jul 23, 2026 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has been notified by Samson that certain ropes manufactured between May 6 and May 12, 2026 could be mislabeled with incorrect strength ratings on the product tags and supporting certification documentation. These ropes were installed …
    • SIL-3214 Jun 18, 2025 · Service Bulletin/Repair Instructions
      Altec has learned that the king pin towing capacity placard might not be installed on certain DL derricks built from August 2005 to October 2024. This could lead to unintentional overloading which could result in cracks or deformations to the king pin assem…
    • SIL-3225 Jun 13, 2025 · Service Bulletin/Repair Instructions
      Altec has learned that the under-body lights on certain DL, DM, AN, and L Series units built from May 2019 to April 2023 require updated wiring with a larger fuse to prevent a blown fuse during max amp draw.
    • PUN-3210 Apr 16, 2025 · Service Bulletin/Repair Instructions
      Altec has developed additional features and functionality for JEMS Connect. Features include Vehicle Status Indicators and Diagnostic Trouble Codes (DTCs), both are accessed from Connect.
    • CSR-3207 Feb 7, 2025 · Service Campaign
      Altec Industries, Inc. has received notification from International that a condition exists relating to motor vehicle safety in certain vehicles that are equipped with Altec equipment. Towing variants of the Bendix electronic brake controller’s (EC80) Power…
    • SIL-3175 Jan 11, 2025 · Service Bulletin/Repair Instructions
      Altec has learned that certain DC and DM model derricks built from January 2019 to June 2024 could have improper weld fusion. This means the welds could fail, causing a crack.
    • SIL-3157 Sep 9, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that the structural subbase welds on certain DH derricks built from July 2016 to December 2023 could contain stitch welds rather than the required continuous welds, which could result in cracks forming in the subbase.
    • SIL-3143 Jun 21, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that a 12-volt Airtronics relay installed in the PDM could have been manufactured to an insufficient threshold on certain units built from December 2004 to October 2022. This can cause the relay to overheat and fail, causing the accessory …
    • SIL-3132 May 15, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that certain Altec units equipped with an AXIS telematics control unit (TCU) built from June 2018 to April 2024 could have a telematics system that is not operating properly. Customers paying for digital complements such as JEMS Connect or…
    • SIL-3112 Mar 15, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that on certain digger derricks built from January 29, 2015, to December 3, 2020, equipped with a Hetronic radio control system have experienced frequent dropouts or would not connect to the receiver. When the remotes were tested, the radi…
    • SIL 3119 Nov 22, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that an incorrect grade auger retention pin could be installed on certain DC, DL, and DM derricks built from July 2015 to August 2023. Over time, this could result in the pin becoming damaged.
    • SIL 3099 Oct 31, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that on certain Altec units equipped with air suspension built from April 2020 to June 2023, some operators may be dumping the chassis airbags before deploying the outriggers. This can cause the airbags to become damaged. Altec has develop…
    • SIL 3054 Jul 13, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that certain units built with a Jobsite Energy Management System (JEMS) S/SE/LE from October 2020 to May 17, 2023, may fail to charge or operate properly, particularly when the battery is cold. Altec has developed a firmware update to reso…
    • SIL 3068 Jun 28, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that certain digger derricks and aerial devices of various models built from January 2010 to January 2023 may contain access steps with a handrail and side plate that come together in a small space causing a potential pinch point. Altec ha…
    • CSR-3092 Jun 28, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division, that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is e…
    • CSR 3083 Jun 14, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Daimler Truck North America that a condition exists relating to motor vehicle safety, compliance, or emissions in certain 2019 through 2021 model year Freightliner 108SD, 114SD, 122SD, Business Class M2…
    • SIL 850 May 3, 2022 · Service Bulletin/Repair Instructions
      The body compartment wiring on certain Altec aerial devices, digger derricks, and body-only units built from 2014 to 2021 contains an in-line fuse located close to the lighting in the compartment, while other units are fused upstream, closer to the power so…
    • SIL 843 Apr 29, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that the lift cylinder pivot pin retainers may bend or break during use on DT80 digger derricks built from March 2007 to October 2021. If the pin retainer fails, the pivot pin will still be held in place in the turntable or lower boom by r…
    • SIL 852 Apr 27, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that the electrohydraulic outrigger/tools control valve on AA755L and A-series aerial devices and DLB, DMB, and D2/3/4000B series digger derricks could have the potential to produce a very small amount of flow into the lower tools circuit …
    • CSR 531 Mar 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain trucks equipped with an automatic…
    • CSR 532 Mar 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain trucks equipped with an automatic…
    • CSR 529 Feb 3, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment. Nav…
    • SIL 841 Jan 18, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that on certain derricks built from 2008 to 2020 the diameter of the wire winch rope installed may exceed the maximum allowable diameter specified by the ANSI A10.31 derrick standard based on the winch drum diameter. Use of an oversized w…
    • SIL 801 May 27, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that the fender rubber on certain units built from July 2020 to October 2020 can become detached from the wheel well fender cutout of the utility body. Altec recommends that all fender rubber be inspected using the inspection procedure de…
    • SIL 803 May 12, 2021 · Service Bulletin/Repair Instructions
      A part number 035240052 check valve is installed in two locations on Certain DC series derricks built from January 2016 through February 2021. One check valve is installed in the control valve for the front bumper winch and another check valve is installed …
    • SIL 799 May 12, 2021 · Service Bulletin/Repair Instructions
      A check valve is installed in the control valve for the front bumper winch on certain DC series derricks built from January 2016 through February 2021. Altec has discovered that the check valve has the potential for failure. When the check valve fails, the …
    • SIL 795 Apr 9, 2021 · Service Bulletin/Repair Instructions
      Some customers have reported cracks occurring in the stationary frame tubes above the chassis frame rails of some HD35A pressure diggers built from 2005 through 2020. Investigation has shown this to be caused by improper orientation of the spacer blocks wel…
    • CSR 511 Mar 12, 2021 · Service Bulletin/Repair Instructions
      Certain B6.7 diesel engines manufactured between December 16, 2015 and March 24, 2020 and equipped with fuel module option FS90301 or FS90453 were either delivered with a heater plug in place of the fuel heater, or your vehicle is subject to the recently-re…
    • CSR 510 Mar 12, 2021 · Service Bulletin/Repair Instructions
      Cummins Inc. has decided that a defect that relates to motor vehicle safety exists in certain B6.7 diesel engines manufactured between December 16, 2015, and March 24, 2020, and equipped with fuel module option FS90301 or FS90453. Cummins has released fiel…
    • CSR 508 Feb 24, 2021 · Service Bulletin/Repair Instructions
      Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division and wholly-owned subsidiary, Western Star Truck Sales Inc., has decided that a defect which relates to motor vehicle safety exists on specific model year 2020 through 202…
    • CSR 506 Feb 23, 2021 · Service Bulletin/Repair Instructions
      Altec has been notified of a recall campaign by Daimler Trucks North America, LLC (DTNA). DTNA, on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific model year 2018-2021 Freightlin…
    • SIL 771 Nov 9, 2020 · Service Bulletin/Repair Instructions
      Below Rotation Valve Driver (BRVD), Above Rotation Valve Driver (ARVD), and CAN bridge circuit boards on Altec derricks require the use of a clear potting compound so diagnostic light emitting diodes (LEDs) on the boards are visible for troubleshooting. Alt…
    • CSN 755 Jun 11, 2020 · Service Bulletin/Repair Instructions
      The DB41B is a tracked, off road back yard derrick product. The upper boom extend function is intended to be disabled when the Hydraulic Overload Protection (HOP) system is activated. HOP activates correctly when the affected units are operated from the…
    Source: NHTSA manufacturer communications files.