Complaints over time
Complaints about the 2020 BMW X2 peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 BMW X2
SUV, gasoline, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Feb 22, 2021 to Mar 23, 2026.
Recall campaigns covering this model year176 vehicles or units across those campaigns
Owner complaints2Below the median 2020 suv
Severity index50.02020 suvs average 5.6
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2020 BMW X2 name airbags
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2020 BMW X2
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-283 | May 20, 2020 | Due to a problem with the rollover sensor within the air bag control unit, in the event of a rollover crash, the head air bag, seat belt… | Airbags | 76 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 BMW X2
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Mar 23, 2026Failure Jan 1, 2026Apollo Beach, FLAir bagsCrash1 injured
In 2026, a 2020 BMW X2 was involved in a 40-50 mph, 60-80 degree driver-side impact. The vehicle rotated 40-80 degrees to the right and struck a curb with enough force to shear both front axles and cause multiple tire explosions. Despite this catastrophic structural failure and extreme G-forces, the Supplemental Restraint System (SRS) failed completely: no front, side, or curtain airbags deployed, and seat belt pretensioners remained inactive. In contrast, all three front airbags deployed in the striking vehicle. An independent Bosch CDR download of the Airbag Control Module (ACM) confirms "Event(s) recovered: None." This indicates a total failure of the sensing algorithm to "wake up" or acknowledge a catastrophic collision, even though the vehicle was a total loss. This failure mode mirrors NHTSA Recall 20V-283 for defective rollover/lateral sensors. The vehicle was manufactured in May 2020, immediately following the COVID-19 production restart, which was a high-risk window for supply chain irregularities, suggesting the use of defective pre-shutdown sensor inventory not currently captured by the recall VIN range. The total failure of the safety system resulted in unmitigated rotational trauma, causing a traumatic brain injury (TBI) confirmed by DTI MRI showing white-matter lesions and hemorrhage, as well as multilevel spinal stenosis and disc herniations requiring surgical intervention. Loss of lordosis in neck and back. These injuries are permanent and life-altering. Crash severity is further corroborated by external telemetry: a telematics smartphone app and an iPhone both registered the high-G impact and deceleration forces that the vehicle's internal safety module ignored. The vehicle is preserved for inspection. There were no warning lamps or system messages prior to the incident. Crash was detected by iPhone that measured impact force based on G-force. The insurance app on a separate Android phone also detected the crash based on the sudden deceleration.
NHTSA complaint 11726241 - Filed Feb 22, 2021Failure Feb 21, 20214,480 milesSanta Rosa, CAUnknown or other
WHILE SITTING AT A TRAFFIC LIGHT WITH ALL THE DOORS LOCKED, THE HATCHBACK OPENED WITHOUT ANY PROMPT FROM THE KEY FOB OR DOOR LATCH. THE CAR WAS NOT MOVING, SO I WAS ABLE TO USE THE DOOR LATCH TO CLOSE THE BACK HATCH. ABOUT 30 SECONDS LATER, THE HATCH UNLATCHED TO OPEN, BUT THE TRAFFIC LIGHT TURNED GREEN AND AS SOON AS I LIFTED MY FOOT OFF THE BRAKE, THE HATCH STOPPED OPENING AND I WAS ABLE TO DRIVE TO A PARKING LOT TO FULLY CLOSE THE HATCH AGAIN.
NHTSA complaint 11397304
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
56 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- B010224 Jun 26, 2026 · Warranty Program/Extension
The EVAP systems purge (vent) valve limited warranty for defects in materials and / or workmanship has been extended to 15 years / 150,000 miles as determined from the original first in-service / delivery date. - B840226 Jul 10, 2026 · Service Campaign
Once the Telematics Module (TCB2) enters sleep mode, a BMW Data Services trigger for Remote Services(remote engine start, lock/unlock/climate conditioning) will not be able to reactivate the TCB2. Due to this issue, Remote Services will not function in the … - B010224 May 5, 2026 · Warranty Program/Extension
The EVAP systems purge (vent) valve limited warranty for defects in materials or workmanship has been extended to 15 years / 150,000 miles as determined from the original in-service date. - B010225 May 19, 2025 · Warranty Program/Extension
The engines turbocharger wastegate valve controller limited warranty for defects in materials and / or workmanship has been extended to 15 years / 150,000 miles as determined from the original in-service date. - B062525 Mar 26, 2025 · Other
Bearing Shell Return - B011824 Dec 31, 2024 · Warranty Program/Extension
The Telematics Control Units (TCU) Internal Emergency (Backup) Battery for defects in materials and/or workmanship has been extended to 6 years without mileage limitation, as determined from the vehicles original first in-service / delivery date. - B611124 Mar 25, 2024 · Service Bulletin/Repair Instructions
After performing a BMW Remote Software Upgrade (RSU), the functionality of the Comfort Access andPassive Go/Exit features may be reduced. Also, one or more of the following error memory entries below may be stored in the Basic Central Platform(BCP) module.… - B310122 Mar 14, 2024 · Service Bulletin/Repair Instructions
During inspection and/or diagnosis there is noticeable dirt/grease buildup on the axles near the inner and/o router CV boots. - B640416 Jan 19, 2024 · Service Bulletin/Repair Instructions
Customer complains of a musty odor or damp front footwell carpet. - B611305 Jan 11, 2024 · Service Bulletin/Repair Instructions
The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle âdisc… - B652823 Sep 11, 2023 · Service Bulletin/Repair Instructions
Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music w… - B651523 May 1, 2023 · Service Bulletin/Repair Instructions
After programming the head unit (HU-H2), activating the FSC (German word Freischaltcode) Enabling Codes repeatedly fails. - B514616 May 1, 2023 · Service Bulletin/Repair Instructions
Upon opening and closing the tailgate, a creaking/groaning sound can be heard from tailgate actuator. - B840822 Mar 1, 2023 · Service Bulletin/Repair Instructions
The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. For this purpose, the SIM card must perform an IMS registration i… - B610323 Mar 1, 2023 · Service Bulletin/Repair Instructions
The buttons on the gear selector switch (GWS) do not work, or the function indicator lighting has failed. - B510323 Mar 1, 2023 · Service Bulletin/Repair Instructions
While driving on rough roads, a knocking sound can be heard coming from top of the instrument panel (aka dashboard) in the bulkhead area. - B220322 Nov 1, 2022 · Service Bulletin/Repair Instructions
During load reversal or taking off from a stop, there is a creaking or droning noise heard from the lower engine area. - B220222 Nov 1, 2022 · Service Bulletin/Repair Instructions
During a vehicle inspection and/or while addressing a customer's concern, the engine stabilizer bar/link appears to be worn. - SIB840622 Jul 1, 2022 · Service Bulletin/Repair Instructions
The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via Voice over LTE (VoLTE) function. For this purpose the SIM card must perform an IMS registration in the… - SIB511318 Jun 1, 2022 · Service Bulletin/Repair Instructions
Any or all of these conditions may be present: A. The exterior rearview mirror glass is discolored or cracked B. The power windows and folding mirrors may not operate C. One or more of the following LIN bus faults are stored in the BDC (Body Domain Control… - SIB330122 May 1, 2022 · Service Bulletin/Repair Instructions
The following complaints may be noticed while slow maneuvering with a steering input of 80-100% (at or near full lock, e.g., parking lot maneuvers) or accelerating with a medium to large steering angle: Humming or creaking noises from the rear area, slight … - SIB640222 May 1, 2022 · Service Bulletin/Repair Instructions
Mist formation on the windshield inside surface may occur at departure or after MSA (automaticstart/stop). Acoustic abnormality in the area of the recirculated air flap (recirculation flap closing and opening severaltimes). The above may occur individually … - B611721 Apr 1, 2022 · Service Bulletin/Repair Instructions
The Check Control message "Door open" appears in the instrument cluster (Kombi) even though all vehicle doors are closed and locked. The locking operation of the doors is not affected. - B640416 Feb 1, 2022 · Service Bulletin/Repair Instructions
Customer complains of musty odor or damp front footwell carpet. - B611721 Dec 1, 2021 · Service Bulletin/Repair Instructions
Any or all of the following CCM ID code 14/15/16/17 "door open" appear in the instrument cluster when the door is properly closed and locked. The locking operation of the door is not affected by the incorrect display. - B640621 Sep 1, 2021 · Service Bulletin/Repair Instructions
Different air temperatures are felt from left to right out of the front fresh air grilles (air vents). - B640621 Jul 1, 2021 · Service Bulletin/Repair Instructions
Different air temperatures are felt from left to right out of the front fresh air grilles (air vent). The following fault code is saved in the IHKA (integrated automatic heating/air conditioning system) control unit: 801189 - Engine mixed air right: Initial… - B650821 Jun 1, 2021 · Service Bulletin/Repair Instructions
Customer states the Central Information Display is flickering and the picture is shifting. - B511318 Feb 1, 2021 · Service Bulletin/Repair Instructions
LIN BUS FAULTS WITH EXTERIOR REARVIEW MIRROR GLASS DAMAGE: Faulty exterior rearview mirror electronics have created a short on the LIN bus, damaging the mirror glass and causing functional errors in power window and exterior mirror operation. - B640416 Nov 1, 2020 · Service Bulletin/Repair Instructions
Water Ingress In Footwell Area From A/C Condensate Drain: Water Ingress In Footwell Area From A/C Condensate Drain. Customer complains of musty odor or damp front footwell carpet. - B612315 Nov 1, 2020 · Service Bulletin/Repair Instructions
Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full: Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full.There are no faults stored in the system for the washer fluid level switch. - B640520 Oct 1, 2020 · Service Bulletin/Repair Instructions
CONDENSATION FROM AIR CONDITIONING LEAKS INTO PASSENGER FOOTWELL: Condensation from the air conditioning systems evaporator drips, below the instrument panel, into the passenger's footwell. During assembly, the cover of the fresh air intake was not fully se… - B640420 Oct 1, 2020 · Service Bulletin/Repair Instructions
BUZZING NOISE IS HEARD WHEN AIR CONDITIONING IS DEACTIVATED: A buzzing noise is heard when the air conditioning (A/C) is deactivated while the vehicle is in park or neutral. Prior to turning off the A/C, the system was functional and cooling properly. A/C c… - B640520 Oct 1, 2020 · Service Bulletin/Repair Instructions
CONDENSATION FROM AIR CONDITIONING LEAKS INTO PASSENGER FOOTWELL: Condensation from the air conditioning systems evaporator drips, below the instrument panel, into the passenger's footwell. During assembly, the cover of the fresh air intake was not fully se… - B640420 Oct 1, 2020 · Service Bulletin/Repair Instructions
BUZZING NOISE IS HEARD WHEN AIR CONDITIONING IS DEACTIVATED: A buzzing noise is heard when the air conditioning (A/C) is deactivated while the vehicle is in park or neutral. Prior to turning off the A/C, the system was functional and cooling properly. A/C c… - B340820 Sep 1, 2020 · Service Bulletin/Repair Instructions
SERVICE ACTION - PROGRAM THE BODY DOMAIN CONTROL (BDC) UNIT: Aftermarket scan tools cannot read fault codes in the Dynamic Stability Control (DSC) unit via the On-Board Diagnostic (OBD) socket. The DSC data is not processed correctly in the BDC and therefor… - B340820 Aug 1, 2020 · Service Bulletin/Repair Instructions
DELIVERY STOP - OBD ACCESS IN DSC CONTROL UNIT: Aftermarket scan tools cannot read fault codes in the Dynamic Stability Control (DSC) unit via the On Board Diagnostic (OBD) socket. The DSC data is not processed correctly in the BDC and therefore cannot tran… - B650709 Jul 1, 2020 · Service Bulletin/Repair Instructions
NAVIGATION SYSTEM - REPORTING MISSING OR INCORRECT ROADMAP DATA: Do not replace parts and do not program the vehicle. Roads can change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. … - B340517 Jul 1, 2020 · Service Bulletin/Repair Instructions
TICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: Ticking noise coming from front wheel while cornering without brakes applied, noticeable at low speeds. The vehicle must be moving. - B610520 May 1, 2020 · Service Bulletin/Repair Instructions
CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER: A yellow CCM (Check Control Message) ID 415 is displayed- "Increased battery drain! // Battery. Electrostatic discharge at standstill / start engine. Energy management" The results of the Energy … - B511318 May 1, 2020 · Service Bulletin/Repair Instructions
LIN BUS FAULTS WITH EXTERIOR REARVIEW MIRROR GLASS DAMAGE: Any or all of these conditions may be present: A. The exterior rearview mirror glass is discolored or cracked B. The power windows and folding mirrors may not operate C. One or more of the following… - B130420 May 1, 2020 · Service Bulletin/Repair Instructions
TANK VENTILATION AND MIXTURE CONTROL FAULTS STORED IN THE DME: The Engine Malfunction Warning is illuminated and one or more of the following faults are stored in the DME. All models: FC 191C02 - Fuel tank ventilation system 2nd discharge point: malfunction… - B122117 May 1, 2020 · Service Bulletin/Repair Instructions
ROUGH RUNNING IMMEDIATELY AFTER A COLD START: Immediately after a cold start the engine may run roughly during the catalyst heating period. Depending on the severity of this situation the malfunction indicator lamp (MIL) can be illuminated and the following… - B840214 Apr 1, 2020 · Service Bulletin/Repair Instructions
CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION: This Service Information Bulletin (Revision 7) replaces SI B84 02 14 dated May 2019. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information Bulletin: Is be… - B652214 Apr 1, 2020 · Service Bulletin/Repair Instructions
AUTOMATED ACTIVATION OF NAVIGATION SYSTEM DURING PDI/QC1: This Service Information Bulletin (Revision 2) replaces SI B65 22 14 dated October 2015. The INITIAL NAV enabling code no longer needs to be pre-ordered through the Parts department! When the vehicle… - B610920 Apr 1, 2020 · Service Bulletin/Repair Instructions
CHECK CONTROL MESSAGES FOR BRAKE SUSPENSION AND AIR BAG SYSTEM MALFUNCTION: Multiple check control messages (CCM) can display for brake suspension and air bag system malfunction. The customer may also complain about any of the following: Engine can no longe… - B610520 Apr 1, 2020 · Service Bulletin/Repair Instructions
CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER: This Service Information Bulletin (Revision 1) replaces SI B61 05 20 dated February 2020. Electrostatic discharge at standstill / start engine. Energy management" The results of the Energy Diagno… - B513016 Apr 1, 2020 · Service Bulletin/Repair Instructions
TAILGATE UNINTENTIONALLY OPENS: This Service Information Bulletin (Revision 4) replaces SI B51 30 16 dated March 2018. Trunk/tailgate may open when vehicle is locked Trunk/tailgate may open while the vehicle is in motion usually after stopping such as a tra… - B640416 Feb 1, 2020 · Service Bulletin/Repair Instructions
Water Ingress In Footwell Area From A/C Condensate Drain: This Service Information Bulletin (Revision 1) replaces SI B64 04 16 dated March 2016. The condensate drain hose is blocked by the heat shield The condensate drain hose is not attached properly to th… - B610520 Feb 1, 2020 · Service Bulletin/Repair Instructions
CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER. A yellow CCM (Check Control Message) ID 415 is displayed- "Increased battery drain! // Battery. Electrostatic discharge at standstill / start engine. Energy management" The results of the Energy … - B511318 Feb 1, 2020 · Service Bulletin/Repair Instructions
LIN BUS FAULTS WITH EXTERIOR REARVIEW MIRROR GLASS DAMAGE: This Service Information Bulletin (Revision 2) replaces SI B51 13 18 dated February 2020. The exterior rearview mirror glass is discolored or cracked. The power windows and folding mirrors may not o… - B120420 Feb 1, 2020 · Service Bulletin/Repair Instructions
MIL LIGHT ILLUMINATED AT LOW AMBIENT TEMPERATURES. After engine start the malfunction indicator lamp (MIL) and Check Control message (ID 29) "Engine fault! Power loss" are displayed in the instrument cluster. In addition The following fault codes are stored… - B520120 Jan 1, 2020 · Service Bulletin/Repair Instructions
GROANING NOISE FROM TRIM APERTURE ON THE FRONT SEAT: When getting in or out of the vehicle a groaning noise can be heard from the opening (aperture) in the seat backrest. The noise may be heard from one or both of the front seats. The trim aperture in the f… - B111219 Jan 1, 2020 · Service Bulletin/Repair Instructions
MALFUNCTION INDICATOR LAMP IS ILLUMINATED WITH A CRANKSHAFT ADAPTION FAULT: When diagnosing an illuminated malfunction indicator lamp (MIL) and/or a different issue the following faults may also be stored in the Digital Motor Electronics (DME). Fault code C… - B011319 Jan 1, 2020 · Service Bulletin/Repair Instructions
SIDE PANEL REAR LIGHT HOUSINGS: LTD WTY EXT TO 10 YEARS WITHOUT MILEAGE LIMIT: The rear light housing(s) can loosen/detach at the mounting tabs this can cause a clacking sound in the rear of the vehicle while driving. The plastic mounting tabs for the rear … - B522219 Dec 1, 2019 · Service Bulletin/Repair Instructions
NOISE DURING FORWARD / BACK SEAT ADJUSTMENT OVER THE ENTIRE LENGTH OF TRAVEL: A loud screeching noise can be heard from the front driver's or passenger's seat during forward/back seat adjustment.
Source: NHTSA manufacturer communications files.