2019 Cadillac XT5

32 complaints on file, page 1 of 2.

1. Filed May 26, 2026Failure May 18, 2026Dedham, MASteering

   The computer or electrical box to steer keeps shorting out and the vehicle us unable to turn.

   NHTSA complaint 11740143
2. Filed Mar 12, 2026Failure Feb 26, 2026Harper Woods, MIWheels

   Went to Genesis Cadillac for oil change and they recommended the replacement of both my rear toe links. As stated on their service bill Caused by loose rear toe links. GM has been selectively recalling certain makes, models and model years recalling toe link for replacement. Most recently March 10, 2026 Buick Regals 2012 and 2013. Seems GM is aware of rear toe link issues but doesnt want to have a mass recall. Selects vehicles that are low quantity still driven. Everyone else needs to pay for defective rear toe links Even my brothers 2020 XT5 was recommended to replace rear toe links on his vehicle when he went for an oil change.

   NHTSA complaint 11723846
3. Filed Jan 9, 2026Failure Jan 8, 2026100,000 milesAngier, NCEngine, Catalytic convertor

   The contact owns a 2019 Cadillac XT5. The contact stated that while leaving the driveway, there was an abnormal sound coming from the vehicle. The contact stated that while driving at 65 MPH, there was an abnormally loud squeaking sound coming from the vehicle. The check engine warning light was illuminated. The contact thought that the catalytic converter had been stolen. The vehicle was taken to an independent mechanic who determined that the catalytic converter was severed at the connection point and cracked, and removed. The contact stated that coils were damaged, and the thermostat housing was cracked. The vehicle was repaired, but the failure recurred. The local dealer was contacted, who determined that the catalytic converter had been replaced, but the failure persisted. The dealer informed the contact that the parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 100,000. The VIN was not available.

   NHTSA complaint 11709970
4. Filed Jan 7, 2026Failure Jan 7, 2026Union, KYSteering

   We got the message that our steering may be impacted and then our temperature gauge wasn’t working nor the stop/start feature. Trip to service dealer resulted in a $1,186.14 repair for the replacement of the thermostat. This car only has 37,269 miles. We were told by service tech this is a common issue in GM models and this year of car. This was a financial hardship on us and our well maintained, and rarely used, vehicle. How can GM know this is an issue and not offer remedy thru a recall?

   NHTSA complaint 11709474
5. Filed Aug 21, 2025Failure Aug 15, 202545,000 milesBoonville, INAir bags, Accelerator pedalCrash1 injured

   The contact owns a 2019 Cadillac XT5. The contact stated that the vehicle was parked in a parking lot. The contact then shifted the transmission into drive (D), and the engine revved loudly. The contact slightly depressed the accelerator pedal, and the vehicle experienced unintended acceleration. The steering wheel inadvertently veered to the left. No warning light was illuminated. The vehicle then drove on top of another vehicle that was parked in front. The contact stated that he was unable to control the vehicle until after the crash. The air bags did not deploy. The contact was unharmed, but his wife's hand was injured in the crash. Medical attention was not received. A police report was filed. The vehicle was able to be driven away from the crash site, but it sustained damage, and the front driver’s side door was jammed. The vehicle was taken to a body shop. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

   NHTSA complaint 11682097
6. Filed Mar 22, 2025Failure Mar 21, 2025Garland, TXSteering

   Steering assist disengaged, low power mode, no temperature read and check engine light. All occurred at 61k miles.

   NHTSA complaint 11649851
7. Filed Mar 4, 2025Failure Mar 4, 202595,800 milesMcdonough, GAEngine

   The contact owns a 2019 Cadillac XT5. The contact stated that while driving on the highway at 25 MPH, the vehicle lost motive power. There were no warning lights illuminated. The contact was able to coast the vehicle to a stop and park on the side of the highway. The contact waited for a while before restarting the vehicle. The contact continued to drive the vehicle; however, the failure reoccurred. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,800.

   NHTSA complaint 11646345
8. Filed Mar 3, 2025Failure Mar 3, 2025East Haddam, CTElectrical system, BodyFire

   The passenger interior side door at the bottom towards the back near the backseat, beginning driver seat caught fire. A small tiny hole began melting, and there was flames coming out of it. Within minutes. My entire car was engulfed in flames when the fire department came they said it seemed like it was fuses that began the Fire. I bought this car used from Carmax literally only two weeks ago and had only driven it. maybe 100 miles it’s a 2020. I don’t understand how this happened and I’m concerned about other Cadillacs of this model having the same issue.

   NHTSA complaint 11645897
9. Filed Dec 5, 2024Failure Dec 3, 202427,300 milesUrbana, ILService brakes, Hydraulic, Steering

   The contact owns a 2019 Cadillac XT5. The contact stated that while his wife was driving approximately 20 MPH, the brake warning light illuminated. A message "Steering Power Reduced" was displayed before the steering wheel became difficult to turn in either direction. The contact stated that one day prior to the failure, the low power steering fluid warning light was illuminated, and the brake fluid was refilled. The contact stated after picking their children from school, the failure occurred. The contact who is an independent mechanic, was able to replicate the failure. The vehicle was taken to the local Auto Zone where the brake fluid was refilled only days after the brake fluid had been refilled. The vehicle was towed to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle remained at the dealer for further investigation. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,300.

   NHTSA complaint 11629101
10. Filed Oct 3, 2024Failure Sep 11, 202464,000 milesWilmington, DEService brakes, HydraulicCrash1 injured

    The contact's wife owned a 2019 Cadillac XT5. The contact stated that while the wife was driving at various speeds, the brake pedal would vibrate upon depression without warning. The vehicle was taken to a dealer however the failure was unable to be duplicated. The contact then stated that while his wife was driving at 55 MPH, the brakes failed to operate upon depression without warning. The contact wife stated that a loud, grinding sound emitted from the vehicle during the failure. To avoid crashing into another vehicle, the contact's wife intentionally drove into the highway's side guardrail. After the vehicle hit the guardrail, the vehicle spun into oncoming traffic before coasting into a ditch by the highway median. The air bags deployed upon impact as the front driver-side tire detached from the vehicle; the rear driver-side tire was left dangling off the vehicle. The contact's wife was taken to the hospital via an ambulance where she was kept overnight for observation. Several test were performed but no major injuries were discovered, the contact's wife was treated for soreness around the chest and a scratch to the left shoulder. A police report was filed. The guardrail was damaged as a result of the accident. The vehicle was towed to an independent tow yard where it remained in their possession. The vehicle was deemed a total loss as a result of the accident. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 64,000.

    NHTSA complaint 11617965
11. Filed May 9, 2024Failure Feb 1, 2024Shelbyville, INAir bags

    I keep getting a warning to service the Safety Restraint System. I have taken my car in several times to be fixed and have paid a lot of money and it is still not fixed. The dealership says they fixed it but then it happens again. This has been going on for about 3-4 months now. At this point I do not know what else to do. I feel this is a safety concern because I cannot drive down the road without the alerts going off in the car.

    NHTSA complaint 11587791
12. Filed Feb 11, 2024Failure Jan 11, 2024Kennesaw, GASteering

    Georgia

    NHTSA complaint 11571297
13. Filed Jan 8, 2024Failure Jan 5, 2024Fort Myers, FLEngine

    Was driving the other day and the message steering assist reduced, AC fan was blowing but no A/C then engine light came on. Made appointment next day with my Cadillac local dealer and service writer said he knew what the problem was. After he plugged into my car, then into his computer it read - bad thermostat. Fortunately, mine was covered under the powertrain warranty, however, he said there were 4 other vehicles just like mine (XT5) in there for the same issue. This is a well known issue with Cadillac and for those of us who have a warranty that's good. Otherwise, it is $1,200 to fix!!! Ouch!! Not sure why Cadillac hasn't issued a recall on this problem and very disappointed in them for not doing so.

    NHTSA complaint 11564253
14. Filed Dec 30, 2023Failure Dec 29, 2023Delray Beach, FLSteering

    Message Displayed on 2019 Cadillac XT-5 "Steering Assist is Reduced - Drive With Care". No check engine light, and no apparent loss of steering. Noted that Temperature Gauge and Air Conditioning ceased to work. Suspiciously, a 2017 Cadillac XT-5 that I also own, the identical displayed message came on, with identical same mechanical issue, and just learned that an acquaintance with a newer Chevy Blazer just experienced the identical issue also. All vehicles are equipped with OnStar. Coincidence, OR any possibility that GM or OnStar computers have been hacked into, as OnStar has ability to control various functions of vehicles. To correct the issue (possibly only temporary) was to remove the negative battery cable for a short time, and reattach.

    NHTSA complaint 11562723
15. Filed Oct 24, 2023Failure Oct 11, 2023Mandeville, LAEngine, Steering

    While traveling home to Louisiana from a vacation, I noticed the engine temperature what stuck on Cold. We also were experiencing loss of power steering, and loss of AC in the car. We stopped at AutoZone in Destin, FL where they completed their FixFinder which reported the thermostat needed to be replaced, being it was stuck in the open position and wasn't properly gauging the engine temperature. Some of the engine fluids were extremely low due to overcompensation because of the thermometer issue. Seeing as we were traveling and not near our local mechanic or dealership, we called around to various auto shops to see who could fit us in same day. The only available shop, without having to spend an additional night in FL, was Pep Boys in Fort Walton, FL. They also let us know they did not have the thermostat compatible with my engine in stock, so that would need to be purchased at AutoZone if we wanted the car fixed same day; which is what I did. While we were at Pep Boys, there was another Cadillac xt5 there for repairs to their AC. It turned out, they were having the exact same issue I was having, but it hadn't escalated to the power steering yet. The mechanic googled the two issues and found there are known issues with the engine thermostat in this make/model, but there has never been a recall issued for it. Now Cadillac is refusing to reimburse me for the repairs because I was still within my Powertrain warranty (under 73k miles) but because we were in a hurry to get home from vacation to get back to work, we did not take the car to a GMC dealership, so the Powertrain warranty is apparently useless here. My extended warranty is also useless because the Powertrain warranty is still in effect.

    NHTSA complaint 11551573
16. Filed May 30, 2023Failure Apr 10, 2023Roseville, MISteering

    My vehicle is receiving a notice "Steer Assist is Reduced Drive with Care". Per discussion with the dealership this is a result of a thermostat issue causing an issue with the grease temperature in the steering. Based on a bulletin to the dealerships from 2017 this is a known issue and continues to be a known issue for multiple GM vehicles. GM can not supply new thermostats to dealerships and they are just resetting the warning. Steering is a critical issue and GM is aware of an issue and is not recalling or repairing timely.

    NHTSA complaint 11524476
17. Filed Apr 13, 2023Failure Apr 10, 2023Northport, NYUnknown or other

    Per the owners manual, the vehicle is supposed to be equipped with four reinforced jacking points for the vehicle supplied jack. The two front reinforced points were never installed. Besides, there being no way to jack up the vehicle, it some one unknowingly attempt to jack up the car, it could fall off the jack and injure or kill someone. I went to the dealer, and upon inspection they agreed that the points were missing. I contacted GM, but after one call, no one responded back to me.

    NHTSA complaint 11516855
18. Filed Jan 14, 2023Failure Jan 14, 2023Colonia, NJElectrical system, Service brakes

    Service stability track light came on. Brought to Mechanic hooked up to computer. No code shown. Mechanic says car is fine. Keep it off for 15 minutes and the computer will reset. Driving on the highway Emergency brake came on by itself and stopped the vehicle all caution lights lit up on on the dashboard. Service engine light came on brought it back to the mechanic again no codes shown drove it for three days has been running fine and on the fourth day vehicle will not start.

    NHTSA complaint 11501784
19. Filed Jan 10, 2023Failure Jan 10, 2023Ogden, UTSeats

    Tech pulled seat cover and found the seat heater had gotten too hot and cooked the heater element, cushion, and seat cover.

    NHTSA complaint 11501016
20. Filed Jul 27, 2022Failure Jul 27, 2022Dearborn Heights, MIIgnition

    2019 CADILLAC XT 5. CONSUMER WRITES IN REGARD TO STOP/START FEATURE ON VEHICLE. THE CONSUMER STATED THE VEHICLE DID NOT HAVE AN OFF OPTION FOR THE STOP/START FEATURE. THE CONSUMER REQUESTED THE VEHICLE HAVE THE SOFTWARE UPDATED TO INCLUDE SUCH A FEATURE.

    NHTSA complaint 11476113