2014 Cadillac XTS

50 complaints on file, page 1 of 3.

1. Filed Sep 15, 2026Failure Sep 8, 2026Milwaukee, WISuspension

   Stabilink light intermittently turns on vehicle hestates act if it’s going to quit

   NHTSA complaint 11764587
2. Filed Apr 3, 2026Failure Mar 18, 2026198,000 milesRossford, OHSpeedometer/odometer

   Odometer Fraud. The contact purchased a 2014 Cadillac XTS. After the purchase, the contact discovered that there was a mileage discrepancy. The vehicle was a private sale in July of 2024. At the time of purchase, the mileage was 128,000. The contact stated that while attempting to obtain an extended warranty for the vehicle, the contact was informed that the vehicle had been subjected to odometer fraud. The contact was informed that in 2022, the mileage was documented as 198,000. The contact researched to track the VIN and became aware that before the vehicle was purchased, the previous owner had logged the mileage as 145,000. The contact had not filed a report with any other agencies.

   NHTSA complaint 11728969
3. Filed Nov 7, 2025Failure Oct 15, 2025122,000 milesRaleigh, NCInfotainment

   The contact owns a 2014 Cadillac XTS. The contact stated while parked and occupied in the vehicle, attempting to start the vehicle infotainment system displays a black screen and glitched. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic for diagnoses. The vehicle was not repaired. The contact mention the failure has occurred on two different occasions. The manufacture was notified of the failure and they informed him that he will have to pay out of pocket for the cost of the repair. The approximate failure mileage was 122,000.

   NHTSA complaint 11698180
4. Filed Aug 24, 2025Failure Aug 13, 2025Tucson, AZAutomatic emergency braking, Service brakes

   My back brakes have locked up on me while going 65 miles a hour. It was smoking bad when I had to get back home.

   NHTSA complaint 11682660
5. Filed Aug 4, 2025Failure Jul 15, 2025166,000 milesWaxahachie, TXParking brake

   The contact owns a 2014 Cadillac XTS. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact slowly drove the vehicle to the residence five streets away. The contact exited the vehicle and performed an inspection of the vehicle. Upon inspecting the vehicle, the contact noticed that the front passenger’s side rotor was red-hot. The contact poured water on the rotor and steam filled the air. A mobile mechanic was contacted, and the vehicle was diagnosed with a seized brake chamber. The contact was informed that the electric parking brake needed to be replaced with an unknown part. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V541000 (Parking Brake); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed that the recall repair was performed in September 2014 on the vehicle. The failure mileage was approximately 166,000.

   NHTSA complaint 11678327
6. Filed Jul 13, 2025Failure Jun 27, 2025Detroit, MISidewall

   Cracking on the white walls & splitting on the gold line wall I purchased the tires new (thinking) they was new with a warranty from discount tire witch they were new not used but already two years old & when I took them back to discount tire they said they was discontinued and they had took just a deduction off the tires with a warranty and it was just like buying some new ones I ask the salesman what's the point of the warranty he don't know or help I couldn't afford to pay for some new ones & I have to make it to work and than the other one did the same I reached out to the manufacturer and send him pictures and the receipt just a run around I had just replaced them again & the date is from 2022 it's 2025 please hold them accountable thanks in advance contact me @ [XXX] please INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11673119
7. Filed Jun 18, 2025Failure Jan 21, 2021Lewisville, TXService brakes, Suspension, Unknown or other

   Light come dash board stabilitrak light light for master break steering it has been in many wrecks and they sold it to me it keeps going sometimes when you hit the breaks jump’s stuffers the drivers seat goes all the way back when you get out off car

   NHTSA complaint 11667819
8. Filed Jun 3, 2025Failure Jun 3, 202580,000 milesOxford, MSBack over prevention

   The contact owns a 2014 Cadillac XTS. The contact stated that upon shifting the vehicle into reverse, the rearview camera failed to display a rearview image. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rearview camera. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V709000 (Back Over Prevention); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.

   NHTSA complaint 11664676
9. Filed Feb 19, 2025Failure Feb 18, 202540,200 milesCromwell, MNElectrical system, Latches/locks/linkages

   The contact owns a 2014 Cadillac XTS. The contact stated while the vehicle was parked, the hazard lights unintendedly illuminated, and all the doors failed to unlock as needed. There were no warning lights illuminated. The vehicle remained at the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,200.

   NHTSA complaint 11643773
10. Filed Nov 6, 2024Failure Nov 5, 2024Seattle, WASeat belts

    The steel cable coming from the floor anchor to the seatbelt has frayed and broken off from normal use. The problem was not noticed until the day before it completely detached. We purchased the car in May of 2015.

    NHTSA complaint 11623886
11. Filed Oct 25, 2024Failure Oct 21, 202482,208 milesHoover, ALCatalytic convertor

    The contact owns a 2014 Cadillac XTS. The contact stated that while his son and wife were driving back to the residence at an undisclosed speed, there was a loud sound coming from the rear of the vehicle. The contact’s son pulled over to inspect the vehicle. The contact’s son called and asked for assistance. After the contact arrived on the scene and inspected the vehicle, the contact became aware that there was a crack on the narrow flange of the catalytic converter. The contact started the vehicle and saw that the check engine warning light was illuminated, and there was an abnormally loud sound coming from the exhaust system. The vehicle was taken to an independent mechanic where the vehicle inspected; however, the vehicle was not diagnosed. The contact was informed that the catalytic converter had a massive crack and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 82,208.

    NHTSA complaint 11621972
12. Filed Jul 11, 2023Failure Jul 1, 202384,000 milesBellevue, NECatalytic convertor

    The contact owns a 2014 Cadillac XTS. The contact stated that while driving approximately 70 MPH, there was an abnormally loud sound coming from the engine. The contact stated exhaust started entering the cabin of the vehicle through the vents before the vehicle started losing motive power. The vehicle was driven to the residence and parked. The contact later discovered that the front catalytic converter had separated from the exhaust manifold and was touching the radiator fan. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed of an unknown TSB related to the failure. The failure mileage was 84,000. The contact stated that there was no deterioration found to explain the cause of the failure.

    NHTSA complaint 11531587
13. Filed Jul 6, 2022Failure Jul 5, 2022Gulf Breeze, FLUnknown or other

    The Cue screen in my car is cracking for the 2nd time. I have contacted GM/Cadillac without a resolution. I see online that there have been two class action suits due to the fact the Company was/is aware of the flaw and have not issued a recall. In addition, they are replacing the Cue screen (at owner's expense) with the same flawed design. Thus subsequent issues.

    NHTSA complaint 11472494
14. Filed Feb 15, 2022Failure Feb 12, 2022Clarksville, INSteering, Suspension

    I was driving north on I-65 traveling about 65mph and the Rear Air Suspension failed and dropped to the point the tires were about 1 inch (2.54 cm) from the finder wells. I lost control of the car, the rear end was bouncing, almost causing me to crash. Not only that, but I had to drive it home with the hazards on, while driving on I-65, people passing me at 70mph. Cadillac knows about this fault and refuses to fix it. They want to charge you $1,000 plus to replace the entire system. My Cadillac was just at the dealership about 8 days prior to this incident for mileage scheduled maintenance, in which the suspension is one of the things they were supposed to have checked out. Someone if they haven't already is going to get killed when this happens. There is no warning.

    NHTSA complaint 11452013
15. Filed Jan 19, 2022Failure Jan 5, 2022Clinton, IASuspension

    Rear air suspension gave out while driving and will not air/raise back up. Air springs and suspension compressor are working but the car still will not rise. Very dangerous. This is a common problem with these car but Cadillac won’t acknowledge.

    NHTSA complaint 11448120
16. Filed Oct 4, 2021Failure Sep 14, 202198,000 milesTrenton, NJSuspension

    The contact owns a 2014 Cadillac XTS. The contact had taken the vehicle to a dealer for a routine maintenance checkup. Upon inspection of the vehicle, the mechanic discovered that the drive shaft had disconnected from the rear differential and needed to be replaced. The contact was then given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 98,000.

    NHTSA complaint 11435380
17. Filed Nov 23, 2020Failure Oct 1, 20155,000 milesAventura, FLElectrical system

    TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THE NAVIGATION SCREEN HAD SPIDER WAS FRACTURED AND FAILED TO RESPOND WHEN TOUCHED. THE VEHICLE WAS TAKEN TO OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162, (786) 474-3084) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED A VOUCHER. THE FAILURE MILEAGE WAS 5,000.

    NHTSA complaint 11375867
18. Filed Sep 23, 2020Failure May 4, 2020101,000 milesRiverview, FLUnknown or other

    CADILLAC CUE SYSTEM FREEZES, AND SCREEN HAS SPIDER WEBB'S , SYSTEM DOESN'T WORK , REPLACE THE SYSTEM IN 2017 , NOW IT'S OCCURRING AGAIN. HAPPENS WHILE DRIVING OR PARKED

    NHTSA complaint 11360831
19. Filed Aug 11, 2020Failure May 8, 202040,000 milesWinston Salem, NCVideo monitor/screen

    TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE CUE TOUCH SCREEN WAS UNRESPONSIVE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO PERFORM BASIC ELECTRICAL FUNCTIONS WHILE DRIVING THE VEHICLE. THE CONTACT SPOKE TO FLOW CADILLAC (1400 S STRATFORD RD SUITE B, WINSTON-SALEM, NC 27103) WHERE AN ESTIMATE FOR THE REPAIR WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

    NHTSA complaint 11348601
20. Filed Jul 10, 2020Failure Jul 10, 202091,123 milesFlorence, ALElectrical system, Electronic stability control (esc), Suspension

    AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.

    NHTSA complaint 11338700