2018 Cadillac XTS

7 complaints on file, page 1 of 1.

1. Filed Jun 3, 2025Failure Jun 19, 201951,870 milesTrenton, NJService brakes, Hydraulic

   The contact owns a 2018 Cadillac XTS. The contact stated while driving 45 MPH and attempting to depress the brake pedal, the vehicle failed to respond as needed. The contact stated that the brakes had been previously replaced; however, the failure persisted. The contact self-diagnosed the vehicle and determined that the rear brakes were failing. The contact stated that a dealer was contacted. The vehicle was taken to a dealer where it was inspected, and the contact was informed that there was no failure found with the rear brakes. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 18V576000 (SERVICE BRAKES, HYDRAULIC); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 51,870.

   NHTSA complaint 11664617
2. Filed Dec 27, 2022Failure Nov 18, 2022Fremont, OHFuel/propulsion system

   In November of 2022 I noticed that after I would fill my 2018 Cadillac with fuel that it was extremely difficult to start. This same issue I had over the previous 4 years with my 2012 Buick Lacrosse twice and each time it was a GM #12690512 Vapor canister Purge Valve each time at over $300.00 to correct the problem. I could leave the car running while fueling but that is not safe to do. I believe GM has a known issue with this item and is no longer using this part in their newer vehicles.

   NHTSA complaint 11499049
3. Filed Jun 13, 2022Failure May 16, 2022Kansas City, MOUnknown or other

   The screen on the CUE system cracked, spider web cracked. Under no particular conditions. I got in it one day and it was like that. The car is parked in a garage unless driven. I asked the dealership about this and if there was a recall. The dealership said they have had a lot of complaints about this, but no recall. It is expensive to get fixed, and from what i've been reading online, they replace with the same screen, so it could happen again. This is so unexceptable.

   NHTSA complaint 11468986
4. Filed May 16, 2020Failure May 1, 2020Oregon City, ORElectrical systemCrash

   INFOTAINMENT CENTER MALFUNCTIONING. CLIMATE CONTROL, BACKUP CAMERA AND NEARLY EVERY CONVENIENCE AND SAFETY FEATURE DISABLED. CADILLAC HAS ATTEMPTED TO FIX 5 TIMES AND NOW SAYS THAT IT CAN NOT BE CORRECTED. CADILLAC ALSO ACKNOWLEDGES THAT THIS IS A KNOWN ISSUE. SCREEN PIXELATES AND/OR GOES BLACK WHEN THE VEHICLE IS IN MOTION. *TR

   NHTSA complaint 11324798
5. Filed Sep 16, 2019Failure Sep 10, 201923,000 milesAllen, TXUnknown or other

   CADILLAC USER EXPERIENCE (CUE) CONTINUES TO MALFUNCTION AFTER RECALL UPDATES WERE INSTALLED. VEHICLE HAS HAD 4 ATTEMPTED REPAIRS TO CORRECT THE DEFECT PROBLEM STILL PERSIST AND PRESENTS A SERIOUS SAFETY RISK AS VISIBILITY TO HAZARDS AT THE REAR OF THE VEHICLE ARE IMPAIRED AND IN SOME CASES REDUCED TO NONE. VUE CONTROLS MOST OF THE FEATURES ON THE VEHICLE. CUE BECOMES DISABLED AND BLACKS OUT MAKING IT IMPOSSIBLE TO RESTORE NORMAL REAR VISIBILITY FUNCTIONS SUCH AS THE SIDE MIRRORS PIVOTING DOWN. IN THE ABSENCE OF THE REAR VIEW CAMERA, THE PIVOTING ACTION REDUCES AND OCCASIONALLY OBSTRUCTS MOST VISIBILITY WHILE BACKING. RECENTLY A 4 YEAR GIRL WAS NEARLY STRUCT DURING THIS FAILURE. WITH THE MIRRORS DOWN AND NO REAR VIEW CAMERA, ALL THAT WAS AVAILABLE TO VIEW TO THE REAR WAS THE REAR VIEW MIRROR WHICH IS AIMED TO HIGH TO SEE A SMALL CHILD BEHIND THE VEHICLE IN A PARKING LOT.. IN ADDITION TO THIS INCIDENT, ALL OF THE CONTROLS FOR THE VEHICLE ARE ADJUSTED OR CONTROLLED THROUGH THE CUE MODULE. IT'S ABSENCE OR MALFUNCTION REDUCES MOST OF THE SAFETY AND CONVENIENCE FEATURES ARE INOPERABLE.

   NHTSA complaint 11255662
6. Filed Jun 19, 2019Failure May 16, 2019LAS Vegas, NVService brakesCrash

   TL* THE CONTACT RENTED A 2018 CADILLAC XTS FROM ENTERPRISE CAR RENTAL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO THE REAR OF THE VEHICLE AHEAD. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ENTERPRISE CAR RENTAL. THE CONTACT WAS UNAWARE AS TO WHETHER OR NOT THE VEHICLE WAS EVER DIAGNOSED. THE CONTACT WAS INFORMED BY A THIRD PARTY THAT HANDLES LIABILITY FOR ENTERPRISE CAR RENTAL STATED THAT THE VEHICLE MAY BE DECLARED A TOTAL LOSS. THE CONTACT WAS UNAWARE AS TO WHETHER OR NOT THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. *JS

   NHTSA complaint 11221251
7. Filed Sep 29, 2018Failure Sep 25, 20188,000 milesPlover, WIUnknown or other

   FOR THE SECOND TIME, I CAN'T GET INTO OR START MY CAR AFTER IT'S SAT UNUSED FOR A FEW DAYS. THE FIRST TIME, CADILLAC TOLD ME HOW TO OPEN THE CAR. THEN, I ATTEMPTED UNSUCCESSFULLY TO JUMP START IT. THE DEALERSHIP REPLACED THE BATTERY. WHEN IT HAPPENED THE SECOND TIME, THE DEALERSHIP SAID THEY DIDN'T KNOW WHAT HAPPENED.

   NHTSA complaint 11132240