AutoStatsIQ
Data through Oct 2026
Model year

2019 Cadillac XTS

Sedan, gasoline, FWD/Front-Wheel Drive, built in Canada. Owner complaints on file from Sep 11, 2019 to Jun 10, 2025.

Recalls (2)Complaints (5)Investigations (0)Bulletins (682)
Recall campaigns covering this model year2211k vehicles or units across those campaigns
Owner complaints5Below the median 2019 sedan
Severity index20.02019 sedans average 8.1
First 24 months1Complaints in its first two years
Complaints over time

Complaints about the 2019 Cadillac XTS peaked in 2024, with 2 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.511.52201920202021202220232024220252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

20% of complaints about the 2019 Cadillac XTS name airbags

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Airbags
1
Engine and cooling
1
Powertrain
1
Seats
1
Brakes
1
Tires
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2019 Cadillac XTS

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2019 Cadillac XTS
CampaignFiledSubjectComponentVehiclesRemedy
18V-899Dec 19, 2018Front seat belt buckles may be missing a rivet that secures the buckle head to the cable mounting strapSeat belts175Part replacement
18V-576Aug 30, 2018Rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performanceBrakes210,628Not stated
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2019 Cadillac XTS

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

5 complaints on file, page 1 of 1.

  1. Filed Jun 10, 2025Failure May 18, 2025District Heights, MDEngine, Power train

    currently experiencing transmission shuddering — likely due to a torque converter issue. This was confirmed by an experienced mechanic at the dealership of Cadillac. After doing deep research I’ve learned is documented in Technical Service Bulletins such as TSB 18-NA-355 and 19-NA-121. The shuddering has caused the vehicle to slow down or speed up when at cruising speeds. There were no warning lights nor messages, but I've started to experience the issue/symptoms for about a month now. Which came out of nowhere. Recently, I replaced the transmission cooler line and performed a drain and fill, but the shudder continues.

    NHTSA complaint 11665993
  2. Filed Oct 18, 2024Failure Oct 18, 2024Savannah, GAAir bags, Seats

    The passenger present module in seat isn’t working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.

    NHTSA complaint 11620684
  3. Filed Oct 18, 2024Failure Oct 17, 2024Southaven, MSTires

    The tire tech at Walmart was attempting to remove the tire when the side wall just blew out on my Yokohama 245 /40 20 tire.

    NHTSA complaint 11620551
  4. Filed Jan 2, 2021Failure Dec 31, 202020,000 milesTamarac, FLService brakesCrash

    BRAKES FAILED TO COMPLETELY STOP THE VEHICLE ONCE WHEN BACKING OUT OF A PARKING SPOT AND AGAIN WHEN PULLING INTO A PARKING SPOT

    NHTSA complaint 11386070
  5. Filed Sep 11, 2019Failure Jun 14, 201915,400 milesSebastian, FLUnknown or other

    THE BACKUP CAMERA GUIDE LINES CAN BARELY BE SEEN AND IN ANY SUN LIGHT CANNOT BE SEEN AT ALL. AT NIGHT , ALL YOU CAN SEE IS WHAT LOOKS LIKE SNOW. CADILLAC SAYS IT IS A SOFTWARE PROBLEM AND THERE IS NO FIX. THIS IS A SAFETY ISSUE AND NEED TO BE ADDRESSED THERE ARE NUMEROUS COMPLAINTS ABOUT THIS AND CADILLAC REFUSES TO FIX IT

    NHTSA complaint 11254679
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
All investigations
Service bulletins

682 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • PIT5698F Sep 26, 2026 · Service Bulletin/Repair Instructions
    This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
  • PIP4902W Sep 4, 2026 · Service Bulletin/Repair Instructions
    This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
  • PIT5099J Jul 21, 2026 · Service Bulletin/Repair Instructions
    PI to help diagnose A/C concern
  • PIT3271Q Apr 1, 2026 · Service Bulletin/Repair Instructions
    This preliminary information communicates information about how to determine if a wheel and tires size change is available.
  • PIP6104 Mar 9, 2026 · Service Bulletin/Repair Instructions
    This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
  • PIP4902V Mar 9, 2026 · Service Bulletin/Repair Instructions
    This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
  • PIT6425D Mar 2, 2026 · Service Bulletin/Repair Instructions
    This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss
  • PIT6425C Jan 16, 2026 · Service Bulletin/Repair Instructions
    This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's
  • PIP4902U Jan 8, 2026 · Service Bulletin/Repair Instructions
    This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
  • 25-NA-156 Jun 7, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Tire Sidewall Irregularities.
  • 00-06-01-026R Jun 5, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage.
  • PIT5214G Nov 20, 2025 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of Genera…
  • 23-NA-153 May 15, 2025 · Service Bulletin/Repair Instructions
    The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
  • PIT6425B Oct 18, 2025 · Service Bulletin/Repair Instructions
    This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's
  • PIT6425A Oct 17, 2025 · Service Bulletin/Repair Instructions
    This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's
  • 13598 Sep 9, 2025 · Other
    New Vehicle Monitoring Programs Section in IVH
  • PIP4902T Aug 14, 2025 · Service Bulletin/Repair Instructions
    This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
  • PIC5650M Aug 7, 2025 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B306…
  • 15-NA-010 May 7, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information to dealership personnel for new vehicles with less than 1,000 miles that may not pass California smog inspection or smog inspection in other states.
  • PIC6086J Jun 18, 2025 · Service Bulletin/Repair Instructions
    This PI communicates a procedure to clean oil leaking from the rain sensor.
  • PIT6180A Jun 10, 2025 · Service Bulletin/Repair Instructions
    This Preliminary information communicates assistance in locating the Rear seat belt comfort guides in the parts catalog.
  • PIP4902S Jun 9, 2025 · Service Bulletin/Repair Instructions
    This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
  • N252494770-01 Jun 20, 2025 · Service Campaign
    Amendments to the Song-Beverly Act (SBA) California warranty law provides vehicle owners with an opportunity to submit a written notice to GM before filing a lawsuit seeking a vehicle repurchase. If such a notice is not provided to GM, then the vehicle owne…
  • N252494770 Jun 17, 2025 · Service Campaign
    Amendments to the Song-Beverly Act (SBA) California warranty law provides vehicle owners with an opportunity to submit a written notice to GM before filing a lawsuit seeking a vehicle repurchase. If such a notice is not provided to GM, then the vehicle owne…
  • PI0281L Apr 17, 2025 · Service Bulletin/Repair Instructions
    This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
  • 25-NA-100 Apr 18, 2025 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provides policy information on vehicles outside of a California Emissions State who move to and register their vehicle in a California Emission State may be entitled to the 7 year, 70,000-mile Emission Select State Comp…
  • PIT5074R May 30, 2025 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.
  • PIT5074R May 30, 2025 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.
  • PIT5074R May 30, 2025 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.
  • 07-00-89-037W Apr 8, 2025 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
  • PIP4964F May 29, 2025 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on. Technician will find Diagnostic Trouble Code P2097 or P2099. Technician will need to perform an i…
  • 25-NA-087 Apr 3, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
  • 18-NA-315 Apr 3, 2025 · Service Bulletin/Repair Instructions
    This service bulletin advises the tech to only replace the shock that is bad and not all shocks.
  • 25-NA-052 Mar 25, 2025 · Service Bulletin/Repair Instructions
    This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system.
  • 13-08-116-001K Mar 31, 2025 · Service Bulletin/Repair Instructions
    The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
  • 24-NA-098 Mar 21, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
  • 25-NA-065 Mar 21, 2025 · Service Bulletin/Repair Instructions
    This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be sent for analysis.
  • 15-06-03-001F Mar 12, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries.
  • 08-03-10-006I Mar 14, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides a procedure on how to clean and resurface aluminum wheel bead seats for vehicles that have the condition of Tire Slowly Goes Flat, Tire Air Loss, Low Tire Pressure Warning Light Illuminated, Aluminum Wheel Bead Seat Corrosion.
  • PIT5551R Apr 12, 2025 · Service Bulletin/Repair Instructions
    This Preliminary information communicates a "Forward Collision System Reduced" message displayed on the DIC when the Forward Automatic Braking has been set to the "Alert" setting.  This is normal when the FAB has been set to  "Alert".
  • 25-NA-052 Mar 4, 2025 · Service Bulletin/Repair Instructions
    This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system.
  • 17-NA-073 Mar 5, 2025 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
  • 05-03-07-009L Feb 25, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles.
  • 11-00-89-005Y Feb 22, 2025 · Service Bulletin/Repair Instructions
    This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy (U.S. Only).
  • 05-08-51-001L Feb 20, 2025 · Service Bulletin/Repair Instructions
    This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film.
  • 16-NA-109 Feb 18, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear.
  • 07-00-89-037V Feb 13, 2025 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
  • PIP6027 Feb 22, 2025 · Service Bulletin/Repair Instructions
    This Preliminary information communicates that due to parts shortages we are resticting part number 19435910.
  • PIT5551Q Feb 18, 2025 · Service Bulletin/Repair Instructions
    This Preliminary information communicates a "Forward Collision System Reduced" message displayed on the DIC when the Forward Automatic Braking has been set to the "Alert" setting.  This is normal when the FAB has been set to  "Alert".
  • 22-NA-244 Jan 30, 2025 · Service Bulletin/Repair Instructions
    This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
  • 22-NA-074 Jan 30, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • 21-NA-043 Jan 31, 2025 · Service Bulletin/Repair Instructions
    This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
  • 21-NA-135 Jan 28, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information to inform dealership personnel about Law Enforcement and Government vehicles that request to disable or enable content.
  • 10-08-110-001L Jan 31, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information on proper use of floor mats.
  • 01-08-42-001Q Jan 27, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Exterior Lamp Condensation and Water Leak Information and Replacement Guidelines.
  • 17-NA-331 Jan 17, 2025 · Service Bulletin/Repair Instructions
    This service bulletin provides information to the customer about the rear camera guidelines not being present at times due to the VBM taking over the rear camera option.
  • 09-06-04-026Z Jan 9, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
  • 07-00-89-037U Jan 4, 2025 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
  • 20-NA-132 Jan 7, 2025 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
  • 18-NA-263 Dec 14, 2024 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provide policy information for variable diagnostic time allowances on select labor operations (U.S. Only).
Source: NHTSA manufacturer communications files.
About service bulletins