Sedan, gasoline, built in Australia. Owner complaints on file from May 8, 2016 to May 3, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-638 | Oct 15, 2020 | Repair may not have been performed properly | Seat belts | 1,788 | Part replacement |
| 20V-254 | May 7, 2020 | Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering… | Steering | 2,281 | Part replacement |
| 19V-801 | Nov 7, 2019 | Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering… | Steering | 476 | Part replacement |
| 17V-437 | Jul 10, 2017 | While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy… | Airbags | 40,683 | Software update |
| 17V-382 | Jun 15, 2017 | Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering… | Steering | 6,204 | Part replacement |
| 16V-651 | Sep 8, 2016 | In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test | Airbags | 3,640,162 | Software update |
| 16V-518 | Jul 8, 2016 | Driver's seat belt tensioner cable may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable… | Seat belts | 15,486 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
17 complaints on file, page 1 of 1.
Noticed a noise in the front suspension and took it in to dealership to get looked at. Dealership inspected and told me some internal component of the strut had failed and it wasn't operating correctly. I asked if I could just continue to drive it and they told me it could be a safety issue if I didn't get it fixed. My vehicle only has 39,000 miles and I found it very odd for this component to fail with such low mileage. After doing a little research, it turns out there are many reports of both the front and rear suspension components failing on these vehicle when they were not very old and had low mileage. I got it fixed and don't have the component in my possession. Dealership told me it was a safety issue. The component has not been inspected. No warning lamps, messages or other symptoms of the problem prior to the failure.
NHTSA complaint 11586862The contact owns a 2015 Chevrolet SS. The contact stated that the service air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the passenger’s side seat sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure informed the contact that the vehicle would be repaired at her expense, with a possible reimbursement. The failure mileage was approximately 140,000.
NHTSA complaint 11520886TL* THE CONTACT OWNS A 2015 CHEVROLET SS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE VEHICLE TEMPORARILY REGAINED POWER STEERING FUNCTIONALITY PRIOR TO THE FAILURE RECURRING. ADDITIONALLY, THE CONTACT ALSO EXPERIENCED THE FAILURE AT START-UP. THE VEHICLE WAS TAKEN TO CLASSIC CHEVY SUGAR LAND (13115 SOUTHWEST FWY, SUGAR LAND, TX 77478, (281) 969-4132) WHERE THE MECHANIC REPLACED THE STEERING GEAR AND THE STEERING RACK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 20V254000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
NHTSA complaint 11343418THE REAR SHOCK ABSORBERS NEED TO BE REPLACED AT 43000 MILES. THESE ARE ELECTRONIC MAGNETIC RHEALOGICAL SHOCKS AND COST OVER $600 EACH!! THIS SEEMS LIKE AN ABNORMAL ISSUE THAT SHOULD BE COVERED BY GM. I UNDERSTAND THIS IS A COMMON PROBLEM ON THESE CARS AND SINCE THE PART NUMBER HAS CHANGED IT SEEMS THAT GM KNOWS ABOUT THIS ISSUE.
NHTSA complaint 11315802THE AIRBAG WARNING LIGHT CAME ON IN THE CAR AND I TOOK IT IN FOR SERVICE AS SOON AS AN APPOINTMENT BECAME AVAILABLE. AFTER A FEW HOURS OF DIAGNOSIS, CHEVROLET SERVICE DETERMINED THERE WAS A LOOSE WIRE AND IT WAS REPAIRED. THE PROBLEM WAS THAT MY CAR WAS OUT OF SERVICE FOR TWO DAYS WHILE THE ISSUE WAS BEING DIAGNOSED AND I HAD TO PAY FOR THE REPAIR. I THINK THIS TYPE OF SAFETY REPAIR SHOULD BE COVERED BY THE MANUFACTURER EXCLUSIVE OF THE WARRANTY PERIOD.
NHTSA complaint 11232038TL* THE CONTACT OWNS A 2015 CHEVROLET SS. AFTER STARTING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL WAS UNABLE TO BE TURNED. ONCE THE VEHICLE WAS RESTARTED, THE STEERING WHEEL WAS ABLE TO OPERATE NORMALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR WAS CORRODED AND NEEDED TO BE REPLACED. ALSO, THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V382000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 44,603. *BF *JB *BF *TR
NHTSA complaint 11221735THIS IS A FOLLOW UP TO NHTSA COMPLAINT ID 11196202. I DISCOVERED THAT MY DEALERSHIP, BOB BELL CHEVROLET, DID NOT FOLLOW THE SERVICE PROCEDURES FOR RECALL 17V-382 BACK IN 2017. THE BAD PART NUMBER FOR THE STEERING ASSEMBLY WAS STILL IN MY CAR. HAD THEY PROPERLY PERFORMED THE INSPECTION PER THE SERVICE PROCEDURE, I WOULD NOT HAVE EXPERIENCED THIS SAFETY FAILURE AS THE BAD PART WOULD HAVE BEEN REPLACED. IT WAS DOCUMENTED THAT THIS RECALL WAS CLOSED ON MY CAR, WHEN IT SHOULD STILL BE OPEN. ONCE I MADE THIS CLEAR TO THEM, THEY DID CHANGE THEIR MINDS AND DECIDED TO COVER THIS FOR FREE. I DON'T KNOW HOW YOU GO ABOUT VERIFYING WHETHER RECALLS ARE PROPERLY PERFORMED, BUT YOU MIGHT WANT TO INVESTIGATE THIS DEALERSHIP ON THEIR PRACTICES.
NHTSA complaint 11196898WHILE TURNING ONTO MY STREET FRIDAY (4/12) NIGHT, MY POWER STEERING STOPPED FUNCTIONING WITHOUT WARNING AND MY CAR SAID "SERVICE POWER STEERING." I WAS PROBABLY MOVING LESS THAN 25MPH AND LUCKILY THERE WAS NO TRAFFIC, BUT I CAME CLOSE TO HITTING OTHER PARKED CARS. WITH GREAT DIFFICULTY, I WAS ABLE TO GET IT PARKED WELL ENOUGH OUT OF THE PATH OF TRAFFIC. I TURNED THE CAR ON SATURDAY AND IT SEEMED FINE, BUT I DIDN'T DRIVE IT AGAIN UNTIL TODAY (4/15) WHEN I DROPPED IT OFF AT THE DEALERSHIP. IT DROVE WITHOUT PROBLEM TO THE DEALER. THE DEALER SAID THE CODE WAS FOR A STEERING TORQUE SENSOR. THE DEALER ALSO SAID I HAD ALREADY HAD THE RECALL FOR THIS ISSUE PERFORMED (17V382000) WHICH WAS FOR THIS EXACT ISSUE AND CODE. IT APPEARS THAT GM'S FIX FOR THIS RECALL IS NOT WORKING. I CANNOT DRIVE THIS CAR KNOWING THAT AT ANY MOMENT, I COULD LOSE POWER STEERING, ESPECIALLY WHEN I HAVE TO TAKE MY DAUGHTER TO DAYCARE.
NHTSA complaint 11196202RECEIVED RECALL NOTICE 17V382 FOR LOSS OF POWER STEERING. TOOK CAR TO DEALER IN JANUARY 2018 FOR REPAIR, WHICH WAS NOT PERFORMED SATISFACTORY AS REPAIR TECHNICIAN ONLY RE-PROGRAMMED STEERING. CAR NOW LOSING POWER STEERING - DEALER REPAIR TECHNICIAN STATES FAILURE IS DUE TO A BAD TORQUE SENSOR. RECALL 17V382 STATES CORROSION OF CONNECTORS NEEDS TO BE REMEDIED. POOR CONNECTIONS COULD LEAD TO VOLTAGE SPIKES WHICH MAY DAMAGE TORQUE SENSOR OR OTHER ELECTRONICS. DEALER AND GM WILL NOT ENTERTAIN ADDITIONAL REPAIRS AS THEY BELIEVE THE ORIGINAL REPAIR ON RECALL 17V382 WAS PERFORMED SATISFACTORY. CAR NOW LOSES POWER STEERING WHILE DRIVING AS DETAILED IN THE RECALL NOTICE. CAR IS NOT SAFE TO DRIVE. DEALER AND GM NEED TO RE-VISIT THE REPAIR WORK AS DETAILED IN RECALL 17V382, AND REPAIR NOT ONLY THE CONNECTORS, BUT NOW OTHER DAMAGED COMPONENTS OF THE STEERING ASSEMBLY THAT HAVE BEEN CAUSED BY LACK OF PROPER FIX OF THE ORIGINAL REQUEST.
NHTSA complaint 11151180WHEN WE FIRST BOUGHT THE VEHICLE AFTER THE FIRST COUPLE OF WEEKS THE BRAKES STARTED TO SQUEAL ONLY WHEN WET OR COLD. I HAVE TALKED TO THE DEALER AND WAS TOLD THAT IT'S A HIGH PERFORMANCE CAR THE BRAKES ARE GOING TO SQUEAL. I HAVE APPROACHED THE DEALER 4 TIMES REGARDING THIS ISSUE AND I'M TOLD THE SAME THING. THIS LAST TIME TALKING TO THE DEALER ABOUT THE ISSUE I WAS TOLD THE ROTORS ARE BAD AND I NEEDED NEW SHOES. WE REPLACED THESE ITEMS AND OF COURSE THE BRAKES CONSTANTLY SQUEAL. MY WIFE TOOK THE CAR IN AND AGAIN WAS TOLD HIGH PERFORMANCE CAR GOING TO SQUEAL. THIS TIME HOWEVER AFTER 2 WEEKS THE ROTORS WHERE BURNT AND THE PADS CHIPPED. FURIOUS WITH THE DEALER I TOOK THE CAR TO ANOTHER LOCATION AND THEY HAD TO TURN THE ROTORS AND SAND THE PADS. THERE IS A DEFINITE ISSUE WITH THE BRAKES ON THIS CAR AS I AM NOT THE ONLY ONE COMPLAINING ABOUT IT. I GOOGLED THE ISSUE AND FOUND OUT THAT THE 2014, 2015 AND 2016 MODELS HAVE THIS ISSUE. THE CAR STOPS FINE BUT MY CONCERN IS THE ROTORS. IF THIS CAR IS BURNING ROTORS UP EVERY 10000 MILES WHAT HAPPENS IF YOU DON'T CATCH IT? THE ROTORS CRACK POSSIBLY BREAKING LEAVING YOU WITH NO BRAKES. I KNOW YOU NEED SO MANY CUSTOMERS TO COMPLAIN BUT HOW MANY NEED TO COMPLAIN ON A CAR THAT ONLY 17000 UNITS WHERE MADE? PLEASE LOOK INTO THIS. THANKS
NHTSA complaint 11112063ENGINE LOSES IDLE SPEED CONTROL. WITH NO THROTTLE APPLIED BY DRIVER THE ENGINE WILL RACE TO 2500 RPM, THEN BACK TO 1000RPM, THEN BACK TO 2500RPM AND SO ON. SOMETIMES SETTLES AT HIGH IDLE, 1300-1500RPM STEADY (CORRECT IDLE IS 700RPM OR 750RPM I THINK). VEHICLE WILL SURGE WITH NO THROTTLE APPLIED WHEN THIS IS HAPPENING. WILL HAPPEN WITH VEHICLE IN MOTION OR AT STOPLIGHT. SOMETIMES CYCLING IGNITION OFF/ON WILL CORRECT PROBLEM, SOMETIMES NOT. TWO EVENTS THIS OCCURRED AFTER ABOUT 20 MIN DRIVING, ONE EVENT IT OCCURRED IMMEDIATELY AFTER COLD START. ALWAYS GONE AT NEXT COLD START (AFTER SEVERAL HOURS SOAK). NO OBD CODE IS STORED DURING THESE EVENTS, (PENDING OR OTHERWISE) DESPITE IDLE SPEED FAR BEING OUT OF COMMANDED SPECIFICATION. ISSUE HAS OCCURRED THREE TIMES, FIRST TIME WAS 11/10/17, MOST RECENT 04/24/18. HAVE VIDEO SHOWING ENGINE SPEED RACING 1000-2500 RPM WITH FOOT OFF THROTTLE, CAN PROVIDE IF NEEDED.
NHTSA complaint 11090428ON 08/18/2017, BOTH THE DRIVER AND PASSENGER SIDE-IMPACT AIRBAGS, ALONG WITH THE SEAT BELT PRETENSION SYSTEMS, DEPLOYED UNEXPECTEDLY WHILE ENTERING A HIGHWAY. NO COLLISION OCCURRED.
NHTSA complaint 11030389TL* THE CONTACT OWNS A 2015 CHEVROLET SS. WHILE DRIVING 50 MPH, THE STEERING SEIZED WITHOUT WARNING. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER OFFERED TO BUY BACK THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint 10985085I WAS SITTING IN PARK IN LINE AT A GAS STATION WAITING TO GET GAS. WHEN THE PERSON IN FRONT OF ME LEFT, I MOVED MY CAR FROM PARK INTO DRIVE, THE CAR WENT INTO UNINTENDED, UNEXPECTED, HIGH POWER ACCELERATIONS, HOLDING DOWN THE BRAKE PEDAL DID LITTLE TO STOP THE CAR WAS GOING FULL BORE. I ENDED UP HITTING THE GAS PUMP BARRIER TO AVOID HITTING OTHER VEHICLES THAT WERE LEAVING THE GAS STATION. I WAS THANKFUL I DIDN'T KILL ANYONE OR SET THE GAS STATION ON FIRE.
NHTSA complaint 10970801THERE IS CURRENTLY AN OPEN RECALL FOR THE SEAT BELT CABLE ASSEMBLY ON THE DRIVER'S SIDE THAT CAN BECOME FATIGUED AND WORN OVER TIME AND CAN SEPARATE DURING A CRASH IF WORN THROUGH. ALTHOUGH THERE IS A TEMPORARY FIX FOR THIS, CHEVROLET AT THIS TIME DOES NOT HAVE A PERMANENT FIX AND INFORMATION ABOUT A PERMANENT FIX IS NON-EXISTENT. THIS AFFECTS ME DIRECTLY AS I CAN NOT TRADE THE CAR IN ON ANOTHER VEHICLE SINCE A DEALERSHIP CANNOT LEGALLY SELL THE VEHICLE BECAUSE THERE IS NO REMEDY AVAILABLE. THIS COMPLAINT IS TO ADDRESS THE ISSUE OF REMEDY NOT YET AVAILABLE AND TO ADDRESS IF THE TEMPORARY FIX IS SAFE ENOUGH TO DRIVE THE VEHICLE.
NHTSA complaint 10914243THIS IS TO GO ALONG WITH THE GM#2031340 RECALL FOR THE SEATBELT TENSIONER CABLES. THE RECALL IS FOR THE OUTSIDE STEEL CABLE WHERE THE SEATBELT ATTACHES TO THE SEAT AND WARNS ABOUT ABRASIONS AGAINST THE TRIM AND CUTTING THE CABLE AND OR SLEEVE. I'M REPORTING THAT THE INSIDE SEATBELT CLIP ALSO HAS THIS PROBLEM AND IS ACTUALLY WORSE THEN WHAT THIS PREVIOUS RECALL IS FOR ME. ON THE DRIVER AND PASSENGER SIDE BOTH OF THE SLEEVES ARE CUT FROM ABRASIONS AND RUBBING UP AGAINST THE TRIM WHICH IS AT A 90 ANGLE INSTEAD OF A GREATER ONE. IT HAS CUT HOLES IN THE SLEEVES AND NOW RUBS AGAINST THE CABLES. I BELIEVE BOTH SIDES OF THIS SHOULD BE RECALLED INSTEAD OF JUST THE 1 SIDE WHICH IS CURRENTLY RECALLED. AS STATED BEFORE THE CURRENT RECALL DOESN'T EFFECT MINE BECAUSE OF HOW MY SEATS ARE POSITIONED BUT WHAT I'M DESCRIBING IS THE SAME ISSUE AT THE OTHER SIDE AND IS CAUSING AN ISSUE AND CONCERN. I HAVE UPLOADED PICTURES SO YOU CAN ALL SEE. PLEASE MAKE A RECALL FOR THIS AS IT IS EQUALLY IMPORTANT AS THE CURRENT RECALL IS AND IMPOSES GREAT DANGER FOR INJURY AND OR DEATH FROM THIS. THANK YOU *TR
NHTSA complaint 10905644EVER SINCE WE PURCHASED THIS VEHICLE I HAVE HAD SO MUCH FRAUD AND I EVEN IDENTITY THEFT IT HAS BEEN OVERWHELMING. ALL MY ACCOUNTS HAVE BEEN REMOVED FROM AUTO DRAFT AND SOME HAVE HAD INFORMATION CHANGED SO I CANT LOG IN TO MY ACCOUNT. AN EXAMPLE IS BIRTHDAY CHANGED FROM 15TH TO 16TH. MY ICLOUD ACCOUNT WAS ALSO HACKED INTO AND THE PHONE NUMBER FOR 2 STEP VERIFICATION WAS CHANGED AND I LOST ACCESS TO MY ACCOUNT AND APPLE COULDN'T FIGURE OUT HOW IT HAPPENED. ONE MONTH DATA WAS ADDED TO THE CAR AND FUNDS PULLED FROM MY BANK ACCOUNT THAT I DID NOT AUTHORIZE. ONSTAR REP SAID THAT ON THEIR END SHE COULDNT SEE WHERE MY ACCOUNT HAD BEEN CHARGED BUT MY BANK STATEMENT REFLECTED THE TRANSACTION. CREDIT HAS BEEN RUINED FROM COMPANIES RUNNING OUR CREDIT EVERY OTHER DAY AND LOANS REQUESTED THAT WE NEVER AUTHORIZED OR REQUESTED. I TOOK THE CAR INTO DEALERSHIP TO HAVE A SCUFF REMOVED THAT WAS PROMISED BY SALES MAN AND WAITED OVER 1HR AND WHEN THEY RETURNED THE CAR IT LOOKED LIKE IT WAS JUST WASHED AND MY FRONT BUMPER WAS MISALIGNED AND IT WASNT PRIOR TO RETURNING TO THE DEALERSHIP. OUR IPAD WAS ALSO TAKEN BY THE SALESMAN AFTER THE PURCHASE OF THE CAR AND IT WAS TRACKED TO BACK TO AN APARTMENT COMPLEX BUT THE DEALERSHIP DENIED THIS AND CLAIMED I HAD LEFT IT IN MY OLD CAR AND IT WAS FOUND AT 7PM THE NEXT DAY 24HRS LATER. THE DEALERSHIP ALSO DENIED THAT MY BUMPER HAD BEEN REMOVED DURING SERVICE EVEN THOUGH I SENT THEM PHOTOS SHOWING THE MANAGER. CONVENIENTLY THE DOT BOX IS RIGHT UNDER THE FRONT BUMPER ON THE SAME SIDE OF THE CAR THAT WAS MISALIGNED AFTER BRINGING THE CAR BACK TO THE DEALERSHIP FOR THE SCUFF THAT IS STILL ON MY BRAND NEW CAR THAT HAS BEEN THERE SINCE THE DAY I PURCHASED IT FROM MAC HAIK CHEVROLET IN AUGUST 2O15. DEALERSHIP ALSO ADDED $3,000 WARRANTY TO INVOICE AFTER WE SIGNED BUT THAT WAS REFUNDED. PRESCRIPTION STOLEN ALSO AND POLICE REPORT FILED SAME DAY
NHTSA complaint 10863776Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.