Sedan, gasoline, built in Australia. Owner complaints on file from Aug 2, 2016 to Aug 8, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-638 | Oct 15, 2020 | Repair may not have been performed properly | Seat belts | 1,788 | Part replacement |
| 20V-254 | May 7, 2020 | Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering… | Steering | 2,281 | Part replacement |
| 19V-801 | Nov 7, 2019 | Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering… | Steering | 476 | Part replacement |
| 17V-437 | Jul 10, 2017 | While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy… | Airbags | 40,683 | Software update |
| 17V-382 | Jun 15, 2017 | Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering… | Steering | 6,204 | Part replacement |
| 16V-651 | Sep 8, 2016 | In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test | Airbags | 3,640,162 | Software update |
| 16V-518 | Jul 8, 2016 | Driver's seat belt tensioner cable may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable… | Seat belts | 15,486 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
24 complaints on file, page 1 of 2.
A few days ago I was heading home from work and sport mode automatically turned on and the “service power steering” warning came on. Then the steering wheel stiffened up 2 times for a few seconds while I was driving. I looked into it and there was a recall before I purchased the vehicle and it was repaired also. But it is the same problem. I contacted the dealer ship but they said there’s no warranty on recalls. I did purchase the car from a used car dealership and still paying it. Car still isn’t running and seems like an expensive repair.
NHTSA complaint 11607251Collapsed lifter on cyl 6. Lifter tick / knock since 100,200 miles. Car has a warranty until 5/2026 or 171,000 miles and they refuse to honor it. Car has a steering issue. Two separate chevy dealerships unable to fix. vanderevere charged me 500-600 to fix NOTHING AT ALL. serpentini chevy charge me 500-600 and it was repaired for a few months problem is back. Serpentini quoted me 6,000 plus tax to fix my collasped lifter, and at that price its a full engine replace from what it looks like, which means the AFM lifter will fail eventually again and ill need to spend even more money. There is a class action lawsuit out on alot of v8 2007-2022 engines which can be found at (https://www.classaction.org/media/harrison-et-al-v-general-motors-llc.pdf) that the original class action lawsuit. I've also posted the class action lawsuit pdf, as well as what was said price wise by serpentini. Also posted are messages from the drone from jim butler kia dealership. Notice they try to use my oil changes as a way to deny liability, if u call AUL the place that issues the warranty, they cite modified parts (new headers mufflers etc) because they are new but not from GM so they are considered "modifications" and they were all placed on the car by the previous owner and is exactly the same as it was sold to me by jim butler kia. DONT BUY FROM THEM EVER. Donation accepted. I am a delivery person who has lost at least 1 job / delivery platform due to my cars check engine light (auto fails echeck inspections as well) https://www.paypal.com/pools/c/118714940471767016 Send help!
NHTSA complaint 11476638"service side detection system" and "park assist unavailable", are errors due to water intrusion to proximity sensors. In addition sensor modules are physically bulging and there was some corrosion on my passenger side harness connector and visible rust inside both modules' connectors. Errors are starting to affect other electrical system components and other errors are showing up like various electrical glitches like a pausing turn signal among other issues.
NHTSA complaint 11468772The driver information center is displaying "Service Side Detection System" alert. On the SS Forum this appears to be an increasingly popular problem with these cars
NHTSA complaint 11421964THE BLIND SPOT SENSOR STARTED NOT TO WORK SPORADICALLY STARTED NOT TO WORK AT 36,500 MILES. NOW THEY DON'T WORK AT ALL AND AT LEAST I AM NOTIFIED OF THIS TWO TO THREE TIMES EVERY USE OF THE VEHICLE. TALKED AND RESEARCHED THIS WHICH IS A COMMON ISSUE WITH GM CARS AND TRUCKS OF MY CARS VINTAGE. GM KNEW OF THE DESIGN ISSUE BEFORE THEY BUILT THE CAR BUT DIDN'T REPLACE IT.
NHTSA complaint 11353118THE LATEST RECALL ON CHEVY SS STEERING RACKS ( MANUFACTURER RECALL NO. : N192285350) STATES RACKS WITHOUT GOLD PLATED CONTACTS ARE UNSAFE AND GOLD PLATED CONTACTS STARTED WITH MODEL YEAR 2017 PRODUCTION. THIS INDICATES ALL MODEL YEAR 2016 SS SEDANS NEED THE STEERING RACK RECALLED AND REPLACED. MINE IS NOT LISTED ON THE RECALL AND A GM REPRESENTATIVE [XXX] ONLY CHECKED THE COMPUTER AND SAID, 'YOUR VIN IS NOT LISTED'. HE COULD NOT SAY THAT I HAD GOLD CONTACTS OR THAT MY STEERING RACK IS SOME HOW 'GOOD' WHEN ALL OTHER MODEL YEAR PRODUCTION IS COVERED BY THE RECALL. LIVING @ 7000 FT IN THE ROCKY MOUNTAINS A STEERING RACK FAILURE IS A SAFETY ISSUE ON CURVING MOUNTAIN ROADS. I WANT TO KNOW IS MY RECALL OMISSION AN ERROR OR DO I SOMEHOW HAVE A SAFE STEERING RACK AMONG 13,000 BAD RACKS ON 2016 CHEVY SS SEDANS. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint 11331989I WAS DRIVING ON THE HIGHWAY AT ABOUT 65 MPH, AND AS I WAS GOING AROUND A LITTLE BEND THE STEERING WHEEL GOT SUPER HEAVY WHEN I LOST A LITTLE CONTROL AND THE MESSAGE DISPLAYED THAT THE POWER STEERING WAS HAVING AN ISSUE. WAS VERY UNSAFE AND WORRYING TO HAPPEN WHILE TRAVELING ON THE HIGHWAY.
NHTSA complaint 11320651SUBJECT: NHTSA CAMPAIGN NUMBER 17V-382 DEAR SIR/MADAM, I OWN A 2016 CHEVROLET SS, VIN 6G3F25RW6GLXXXXXX, ON WHICH THE POWER STEERING RECENTLY FAILED WHILE I WAS DRIVING THE CAR. I BECAME AWARE OF THE SUBJECT RECALL, 'LOSS OF ELECTRIC POWER STEERING ASSIST,' AND CONTACTED CHEVROLET'S CUSTOMER ASSISTANCE CENTER, WHO TOLD ME THAT MY VIN DID NOT FALL UNDER THE RECALL. THEY COULD NOT TELL ME WHAT VINS WERE INCLUDED IN THE RECALL. INSTEAD, THEY ISSUED ME A $100 VOUCHER TOWARD SERVICE. I TOOK THE CAR TO XXXXX CHEVROLET IN FORT WORTH WHO UPDATED SOME SOFTWARE, CHARGED ME $300 AND ADVISED THAT THE CAR DOES NOT FALL UNDER THE RECALL AND THAT REPLACING THE STEERING GEAR WILL COST ME $2500 IF THE UNIT FAILS AGAIN. THE POWER STEERING FAILED. CHEVROLET DID NOT FIX IT. THE DEALER SENT ME BACK OUT ON THE ROAD WITH A DEFECTIVE CAR, TELLING ME THAT WHEN IT FAILS AGAIN, SHOULD I SURVIVE AND BE ABLE TO BRING IT BACK TO THE DEALER, THAT THEY WILL FIX THEIR OWN DEFECT AND CHARGE ME $2500. SOMEHOW, CHEVROLET DOES NOT SEE THE IRONY IN THIS. PLEASE HELP ME IF YOU CAN, BEFORE THIS CAR KILLS ME. CHEVROLET MUST INCLUDE MY DEFECTIVE VEHICLE IN THE SUBJECT RECALL.
NHTSA complaint 11270469REAR VIEW CAMERA STOPPED WORKING. IN ORDER TO FIX THIS PROBLEM THE COMPLETE RADIO HAD TO BE REPLACED AS THE CAMERA PICTURE VIEW IS DISPLAYED ON THE RADIO SCREEN.THIS PROBLEM HAS BEEN HAPPENING ON MANY GM VEHICLES SINCE 2014.MINE WAS REPLACED AT DEALERSHIP AT A COST OF $1900.00
NHTSA complaint 11268833TL* THE CONTACT OWNS A 2016 CHEVROLET SS. WHILE REVERSING THE VEHICLE, THE RADIO SCREEN TURNED BLACK AND THERE WAS NO PICTURE DISPLAY FOR THE REAR CAMERA. THE VEHICLE WAS TAKEN TO DAVE WHITE CHEVROLET (5880 MONROE ST, SYLVANIA, OH 43560, (419) 885-4444) WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *BF*JB
NHTSA complaint 11268470TURNED ON CAR AND SERVICE POWER STEERING APPEARED ON THE DASH. DROVE CAR HOME WITH A STIFF STEER AND ALL. TURNED CAR OFF/ON AND ICON DISAPPEARED STEERING WAS BACK TO NORMAL.
NHTSA complaint 11265984I OWN A 2016 CHEVROLET SS SEDAN, THERE IS CURRENTLY A RECALL FOR THE POWER STEERING RACK DUE TO THE LOSS OF POWER STEERING AT RANDOM TIMES DUE TO THEIR CHOICE TO CUT COSTS IN THE INITIAL ASSEMBLY. MY VIN IS NOT LISTED ON THE RECALL, MY VEHICLE WAS MADE IN DECEMBER 2015, THE RECALLED PART WAS REMOVED FROM PRODUCTION IN APRIL OF 2016, I HAVE TRIED TO SOLVE THIS ISSUE IN HOUSE WITH GM, I HAVE HAD MY VEHICLE INSPECTED AT MY LOCAL CHEVROLET DEALERSHIP AS REQUESTED BY GM'S RECALL DEPARTMENT. I HAVE EXPLAINED MY SITUATION TOO MANY TIMES TO THEM, THIS IS MY ONLY VEHICLE AND IS VERY DANGEROUS TO DRIVE ON A DAILY BASIS, NOW THAT I HAVE HAD MY CAR INSPECTED AND THE DEALERSHIP SERVICE CENTER AGREES WITH ME THAT THE PART IS DEFECTIVE AND MY CAR NEEDS THE RECALL, I HAD TO CONTACT GM AGAIN, THEY WEREN'T GOING TO CALL ME, I HAD TO EXPLAIN THE WHOLE SITUATION TO THE SAME PERSON I'VE BEEN TALKING TO. THEN TOLD ME HE WILL CALL ME IN A WEEK WITH AN UPDATE. GM HAS LEFT OUT MULTIPLE SS SEDANS FROM THIS RECALL, THEY'RE IMPLYING THE REPAIR WILL NOT BE COVERED 100% BY THEM. THE RECALL REPORT I AM REFERRING TO IS 17V-382. ATTACHED IS THE PART NUMBER ON MY VEHICLE CURRENTLY, FURTHERMORE THIS PART IS NOT AVAILABLE ON GM'S WEBSITE ANYMORE, THERE IS A NEW PART NUMBER FOR THIS PART.
NHTSA complaint 11242312POWER STEARING FAILURE SEE SERVICE BULLETIN 17-H-009. CAR WAS IN MOTION AND A SERIOUS SAFETY CONCERN. GM SAYS NOT PART OF RECALL BUT MY CAR IS IN WITHIN THE POPULATION BUILD DATES
NHTSA complaint 11155724POWER STEERING FAILED WHILE DRIVING. THIS CONDITION HAS BEEN PREVIOUSLY IDENTIFIED BY GM AND PARTIALLY RECALLED UNDER RECALL 17-248 FOR 2014-2016 CHEVROLET SS SEDANS. AS OUTLINED IN NHTSA REPORT # 17V-382 PART# 92280375 IS THE BAD COMPONENT PART#. I HAVE ATTACHED A PHOTO TAKEN BY THE DEALER WHO COMPLETED THE REPAIRS OF THE BAD PART ON MY VEHICLE. THIS IS THE SAME BAD COMPONENT PART # THAT WAS ALSO RECALLED ON ALL CAPRICE POLICE PURSUIT VEHICLES WITH MANUFACTURER RECALL # 22010 AND OUTLINED IN NHTSA REPORT 16V-160. GM HAS FAILED TO ADEQUATELY ADDRESS THE ISSUE BY KNOWINGLY STILL HAVING VEHICLES WITH BAD COMPONENTS ON THE ROAD ENDANGERING THE SAFETY OF THE SS OWNERS NOT COVERED UNDER THE RECALL AS WELL AS OTHER MOTORIST. A SEARCH OF THE AUTO ENTHUSIATS WEBSITE SHOWS SEVERAL MENTIONS OF SS SEDANS IN THE 2014-2016 MODEL YEAR RANGE EQUIPPED WITH THE BAD PARTS NOT COVERED BY THE RECALL SO THIS POTENTIAL FAILURE IS NOT LIMITED IN SCOPE. I HAVE INFORMED GM OF THIS ISSUE AND THEY REFUSE TO TAKE FURTHER ACTION. THIS IS A FOLLOW-UP FROM AN EARLIER REPORT.
NHTSA complaint 11109544MY VEHICLE RECENTLY EXPERIENCED AN ELECTRONIC POWER STEERING FAILURE WHILE DRIVING. THE VEHICLE BECAME SIGNIFICANTLY DIFFICULT TO STEER AND I WAS FORTUNATELY TRAVELING IN A STRAIGHT LINE AND AT A SLOW SPEED. IF I HAD BEEN TRAVELING AT HIGHWAY SPEEDS AND IN A CORNER THE SUDDENNESS OF THE EVENT COULD HAVE QUITE POSSIBLY BEEN CATASTROPHIC. THE VEHICLE HAS 49K MILES AND I HAVE OWNED THE VEHICLE SINCE NEW FOR APPROXIMATELY 25 MONTHS. THIS SAME VEHICLE WAS HELD BY CHEVROLET FOR ABOUT 90 DAYS FOR A QC HOLD FOR REASONS THAT WERE UNDISCLOSED PRIOR TO TAKING DELIVERY SO I HAVE NO IDEA IF THE VEHICLE HAD BEEN DAMAGED IN SHIPMENT SOMEHOW. THIS SUDDEN FAILURE SEEMS TO BE THE SAME FAILURE AND REQUIRES THE REPLACEMENT OF THE EXACT SAME PARTS THAT CHEVROLET HAS ALREADY ISSUED A RECALL FOR CONCERNING 2014-2016 VEHICLES OF THE SAME MODEL. HOWEVER, MY VEHICLE IS INEXPLICABLY NOT COVERED BY THE CURRENT RECALL. RECALL #17248. IT SEEMS TO ME THAT CHEVROLET IS AWARE OF RECURRENT FAILURES WITH THE ELECTRIC POWER STEERING SYSTEM AND HAS FAILED TO TAKE FULL ACCOUNT OF THE PROBLEM WITH THEIR LIMITED RECALL THAT SHOWS NO RHYME OR REASON WHY SOME CARS HAVE BEEN RECALLED AND OTHERS HAVE NOT..
NHTSA complaint 11099443WHEN DRIVING THE POWER STEERING GOES OUT. I SHUT THE CAR OFF AND WAIT A MINUTE AND RESTART CAR AND THE POWER STEERING WORKS AGAIN.
NHTSA complaint 11012035FILED SECOND TIME. RECALL REPAIR IS DEFECTIVE! RECALL REPAIR HAS LEFT SEAT BELT TENSIONER CABLE EXPOSED AND FLOPPING! METAL BITS AND PIECES ARE NOW ON CARPET AND AREA AROUND SEAT BELT FOUNDATION AND LOWER REPLACED COVER AREA. THE REPLACED RUBBER COVER (92507580) IS RIPPED AND RIPPING MORE AT LOWER CONNECTION OF EXPOSED TENSIONER CABLE. DONT UNDERSTAND RECALL? TAKE CAR IN TWICE (11/7/2016) (12/1/2016) WRONG PARTS TWICE, THIRD TIME 6 MONTHS LATER (5/1/2017) CAR SEAT BELT DAMAGED FROM RECALL REPAIR????
NHTSA complaint 10990669TL* THE CONTACT OWNS A 2016 CHEVROLET SS. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V518000 (SEAT BELTS); HOWEVER, THE CABLE WIRES WERE VISIBLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION AND THE TECHNICIAN STATED THAT THE SEAT BELT TENSIONER CABLE WAS COMING APART AND STEEL PIECES WERE FALLING ALL OVER THE DRIVER'S SEAT AND FLOOR. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS A PERMANENT REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
NHTSA complaint 10985963I PURCHASED MY 2016 CHEVROLET SS SEDAN IN DECEMBER OF 2016. PART OF THE INFOTAINMENT 'MYLINK' SYSTEM IS AN APP THAT CONTROLS PANDORA, AN INTERNET RADIO PROGRAM, VIA A BLUETOOTH CONNECTION ON THE TOUCHSCREEN OF THE RADIO. WITH THIS SYSTEM, THE USER IS ABLE TO CHANGE TRACKS, CHANGE STATIONS, VIEW WHAT'S PLAYING, AND PLAY/PAUSE, ALL WHILE THE USER'S PHONE IS STOWED AWAY FOR DRIVING. PANDORA IS MY PRIMARY SOURCE OF MUSIC THESE DAYS, AS THE CAR DOES NOT COME WITH A CD PLAYER, AND I CHOOSE NOT TO PAY FOR XM SATELLITE RADIO, AND RARELY FIND ANYTHING TO MY LIKING ON AN FM OR AM STATION. WHEN I FIRST PURCHASED THE CAR, THE APP FUNCTIONED AS IT SHOULD. UNTIL SOMETIME TOWARDS THE END OF FEBRUARY OR THE MIDDLE OF MARCH. THE MYLINK APP WOULD START AS IT SHOULD, BUT AS SOON AS I WOULD TRY TO CHANGE A STATION, THE MYLINK SYSTEM WOULD 'LOCK UP' ALL FUNCTIONALITY TO MY PHONE. I WOULDN'T BE ABLE TO CHANGE ANYTHING IN THE PANDORA APP, AND IF I WERE TO TRY AND MAKE OR RECEIVE A CALL, I WOULD NOT BE ABLE TO HEAR OR BE HEARD BY THE PERSON ON THE OTHER END OF THE LINE. A PHONE RESTART SIMPLY MADE ME LOSE THE PANDORA FUNCTION ALL TOGETHER ON THE MYLINK SYSTEM, AND I WOULD HAVE TO TURN THEN IGNITION OFF, WAIT, AND THEN TURN THE IGNITION BACK ON FOR THE APP TO RESTART. I'VE HAD MY VEHICLE IN FOR SERVICE TWICE NOW AT TAYLOR CHEVROLET, WITH THE ONLY ANSWER BEING FROM THEM, 'THERE IS A PROBLEM WITH THE PHONE, THERE IS NOTHING WE CAN DO WITH THE VEHICLE.' I HAVE NOT BEEN PROVIDED ANY SORT OF CLEAR ANSWER OR SOLUTION TO MY PROBLEM. THIS IS AN EXTREMELY DISTRACTING SITUATION FOR ME TO BE IN, AS I'VE STATED BEFORE, PANDORA IS MY MAIN SOURCE OF MUSIC IN THE VEHICLE AND HAVING TO CONTROL THE APP FROM MY PHONE ISN'T TOO FAR AWAY FROM TEXTING AND DRIVING (AND EASILY MISTAKEN FOR SUCH TO LAW ENFORCEMENT VIEWING FROM OUTSIDE).
NHTSA complaint 10980557ELECTRIC POWER STEERING FAILED WHILE DRIVING. MADE THE CAR VERY DIFFICULT TO DRIVE.
NHTSA complaint 10968905Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.