Minivan, plug-in hybrid, FWD/Front-Wheel Drive, built in Canada. Owner complaints on file from Aug 20, 2024 to Sep 25, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-358 | Jun 2, 2026 | Spring inside the front seat harness connector may contact electrical terminals | Airbags | 141 | Part replacement |
| 26V-296 | May 11, 2026 | Retractors may not lock, preventing the wheelchair from being properly secured | Adaptive equipment | 476 | Part replacement |
| 26V-189 | Mar 26, 2026 | Right and left side curtain air bags may have insufficient pressure retention from improperly sealed seams | Airbags | 293,264 | Part replacement |
| 25V-877 | Dec 17, 2025 | Retractors may not lock, preventing the wheelchair from being properly secured | Adaptive equipment | 1,019 | Part replacement |
| 25V-876 | Dec 17, 2025 | Retractors may not lock, preventing the wheelchair from being properly secured | Adaptive equipment | 86 | Part replacement |
| 25V-471 | Jul 17, 2025 | Vehicles were built with an incorrect radio, which can cause the rearview camera image not to display | Back-over prevention | 21 | Part replacement |
| 25V-302 | May 8, 2025 | Right and left side curtain air bags may have insufficient pressure retention from improperly sealed seams | Airbags | 250,651 | Part replacement |
| 24V-888 | Nov 25, 2024 | Seat limiter may not have been installed, allowing the seat to move too far forward | Seats | 44 | Repair or modification |
| 24V-240 | Mar 28, 2024 | Traction control system (TCS) does not function when cruise control is activated | Stability and traction control | 26,776 | Software update |
| 24V-238 | Mar 28, 2024 | Windshield may not have been properly bonded to the vehicle, allowing it to detach during a crash | Visibility and wipers | 223 | Part replacement |
| 24V-199 | Mar 14, 2024 | Steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash | Airbags | 38,164 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
43 complaints on file, page 1 of 3.
There were no warnings prior to the event. I was driving the vehicle and parked at a car wash to clean the interior. After cleaning, I started the car. I checked and the indicator light on the EPB (parking brake) button was off. I tried to move the vehicle but the parking brake was clearly engaged. I pressed the button several times. Nothing changed. The indicator light would not go on. I tried turning the car off/on. I tried to enter maintenance mode which failed without explanation - just a generic error. Finally, I got out, locked the car and waited ten minutes. When I got back in and started it, the indicator finally went on and I was able to disengage the brake. It is a severe design flaw that there is not a lever or pedal to operate this brake. The electronics were evidently not tested sufficiently. The parking brake should not be stuck with no way to release it and my understanding is that other owners have reported this problem. This is a safety issue that should be covered by Chrysler. I was told they would cover the diagnostic and then told they would not. Then I was told to ask the dealer about assistance to cover the diagnostic cost. The dealer had no idea what that was. If we can't rely on the brake to release, that teaches us to never use the parking brake. That is a safety hazard. There is no reliable way for the owner to control the braking system. It is furthermore unreasonable for the owner to be held responsible financially for this defect.
NHTSA complaint 11766955Vehicle AC was blowing warm but car was operating normally with no obvious issues. After approximately three hours of driving car abruptly lost power and lit a warning light and shut off. The dealership was able to diagnose the AC failure, and now I understand that the AC is integrated into the battery system and inoperable AC failure constitutes a critical component failure leading to rapid overheating. No warning or reasonable means to anticipate this failure was supplied prior to incident. Additionally, the car is ~2yrs old and should not be experiencing critical component failures related to safety.
NHTSA complaint 11763626An authorized dealer did a recall repair on my vehicle without my explicit consent. Not verbally nor in writing. Completion of said repair resulted in a botched outcome. Service manager was made aware but did not remedy the situation.
NHTSA complaint 11760109While I was driving to drop my kids to school My Chrysler Pacifica PHEV dashboard chimed, the check engine light made an appearance, and the screen in my gauge cluster showed a large warning message. “Stop Safely, Vehicle Will Shut Off Soon.” I kept my foot in it and guided the Pacifica Hybrid through the off-ramp and into the rest stop’s parking lot And turned off the ignition and engine for 5 minutes and I started the engine and car allowed me to drive back home . The power tram warning got away that evening when I started my engine . The same problem came back again many times since then. I googled it and found that this is very serious problem which may lead fire .i would like to report this issue now.
NHTSA complaint 11755549The vehicle was purchased used on 8/5/26 with no problems or recalls. I was driving home from the dealership on the highway about 1.5 hours and the vehicle had a warning light come on telling me to pull over safely and the vehicle would shut off. I did so. The vehicle would not restart. I called for a tow truck and was stranded for 2 hours. I had the vehicle towed to my local dealership service center because I was closer to home versus the dealer I bought it from. The vehicle is still under warranty and will get looked at. This is a huge frustrating situation.
NHTSA complaint 117553982024 Chrysler Pacifica completely shutdown during a left turn. Engine died all electrical stopped functioning. Had to restart the vehicle to move the vehicle. This condition happened twice last week, but has not happened since. Fortunately it was a low speed situation rather than at highway speeds. Highway speed could have been a very serious situation with the potential of being rear-ended from high speed traffic. Vehicle has 27,500 miles on the odometer and was driving normally prior to the shutdowns. Chrysler dealer has been notified of the situation, but an appointment is 7-10 days out. No warning lights or messages were noticed.
NHTSA complaint 11751524I am reporting a recall repair failure/delay involving my 2024 Chrysler Pacifica, VIN [XXX]. We received FCA’s recall letter for Important Safety Recall — Side Curtain Airbags, FCA Recall 06D, NHTSA Recall 26V-189. We scheduled a recall appointment with Pedder Chrysler Dodge Ram Jeep of Poway, 13811 Poway Rd, Poway, CA 92064, for XXX at 7:45 AM specifically because of this airbag safety recall. When we arrived, the dealer first said there was no recall, then later realized there had been a VIN-related mistake. They kept the vehicle. At 10:44 AM, the dealer texted that the vehicle was ready for pickup, but did not clearly disclose that the airbag recall remained unrepaired. Only after we called and asked for clarification did they say the airbag recall was not completed because the required airbag parts were unavailable. The repair invoice, RO #XXX, shows the airbag recall as “PARTS ON ORDER.” After pickup, NHTSA still showed 1 unrepaired recall for this VIN, status “Recall Incomplete.” The dealer refused to provide a written explanation documenting the VIN mistake, incomplete airbag recall, or ready-for-pickup communication. I am requesting NHTSA review this recall remedy failure/delay and the dealer’s handling of this safety recall appointment. This keeps the key evidence: the recall letter, invoice, and NHTSA active recall record. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11748581Vehicle went to turtle mode 3 separate times at highway speeds forcing a stop. Each time it was towed to the dealer. First two times little was done per the report and was returned. On the third time it has spent 7 weeks for a repair on the transmission not a replacement. The dealer also needed to order a replacement exhaust clamp that took 5 plus days to receive and install. Service department wanted me to take delivery prior to the clamp replacement and I refuse due to safety concerns of CO. Without our AAA membership we would have spent nearly $1000 on those 3 tows.
NHTSA complaint 11744382I am a full-time power wheelchair user with Multiple Sclerosis and rely on this 2024 Chrysler Pacifica wheelchair-accessible van as my primary means of transportation. Since purchase, the vehicle has repeatedly experienced dangerous loss-of-power events while being driven. Immediately before the failure occurs, warning beeps sound and multiple warning lights illuminate, including Check Engine, ETC, Park Brake, FCW, ESC, and MIL. After these warnings appear, the vehicle loses acceleration and enters a reduced-power/limp-mode condition. Pressing the accelerator does not result in normal acceleration, creating a serious safety hazard in traffic. Most recently, on June 4, 2026, this occurred approximately six times during a single trip. During one incident, the warning lights illuminated, the vehicle lost acceleration, and we were forced to pull over with emergency flashers activated in a dangerous location. A police officer came upon us, stopped to assist, and advised that the location was extremely dangerous. Because I use a power wheelchair, I cannot safely transfer into a standard vehicle, taxi, rideshare, or other transportation. We explained to the officer that if the van were to be towed, I would effectively be stranded because there was no practical way to transport me in my power wheelchair. The condition later cleared and we were able to continue. The vehicle has been inspected multiple times by Chrysler service departments and DriveMaster, the local mobility provider working with Freedom Motors. The problem has been reported repeatedly but is intermittent and has not been reproduced during inspections. Despite multiple repair attempts, the problem persists. The vehicle is available for inspection. These recurring loss-of-power events create a serious safety risk for myself, my family, and other motorists.
NHTSA complaint 11742297I own a 2024 Chrysler Pacifica with open safety recall FCA 06D / NHTSA 26V-189 for side curtain airbags/ejection mitigation. I contacted the dealer approximately two months ago to schedule the free recall repair. The dealer advised there is a parts delay and the repair is still approximately two more months out. I checked for earlier repair options and was told no dealer can complete it sooner due to parts availability. This is a family vehicle used to transport children, and the recall involves side curtain airbags that may not retain sufficient pressure during deployment, increasing risk of injury or ejection. I am requesting NHTSA review because the manufacturer appears unable to provide the safety recall remedy in a timely manner. I am also seeking guidance on whether the vehicle is safe to continue driving and whether alternate transportation should be provided while waiting.
NHTSA complaint 11739439I stopped to make a turn. When I leaned forward, my seatbelt completely came apart.
NHTSA complaint 11738564I am writing to formally express my concern and frustration regarding the unresolved recall on my vehicle. It has now been over a year since the recall was issued, and my point of purchase dealer still has not received the necessary parts to complete the repair. This extended delay has moved beyond inconvenience and has become a genuine safety issue. I rely on my vehicle daily, and continuing to drive it under an open recall, especially one involving safety components is unacceptable. I have been patient for more than a year, but the lack of progress and communication has left me with serious concerns. I expect prompt attention to this matter and a concrete plan to resolve the recall as soon as possible.
NHTSA complaint 11738496The contact owns a 2024 Chrysler Pacifica PHEV. The contact stated that while driving on the highway, the message "Caution: Vehicle will turn off soon" was displayed on the dashboard and the check engine light illuminated. The contact stated that the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle stalled. The contact was able to coast to the side of the road. The contact stated that after several attempts the vehicle restarted. The contact stated that the failure persisted. The vehicle was a rental, and the contact returned the vehicle back to the rental agency. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,500.
NHTSA complaint 11736650Vehicle shut off 2 times driving down the road prior to 6000 miles being on what was a vehicle we purchased new from Chrysler. Dealer diagnosed as a faulty transmission that was replaced under warranty.
NHTSA complaint 11731806There is a safety recall on my Chrysler Pacifica van mopar , Chrysler and rairdons auto dealership will not repair this for me.
NHTSA complaint 117315182024 Pacifica Van with 66,000 miles started to run rough then quit in a McDonalds parking lot in Richmond VA 70 miles from our home residence. I had the car towed to a local Chrysler dealership on Saturday night before Easter. The tow truck drive was kind enough to take myself, spouse, daughter and Golden Retriever to the Richmond airport where we rented a car and drove home to Leonardtown, MD. The Chrysler dealership troubleshoot the vehicle and ordered a fuel pump.
NHTSA complaint 11731184I started to brake on Peck Road. I turned into my driveway and as I started to come to a complete stop, the brake pedal went to the floor and the brakes did not engage and I went over a landscape wall. I have a video of the event from my ring camera. I went on-line and noticed that other Pacifica owners have had an issue similar to this one.
NHTSA complaint 11727174As prior reported I am the owner of a 2024 Chrysler Pacifica that has a known safety defect in the rear sliding doors that is impossible to disable. This issue also cases parasitic draw strain on the battery that can completely disable the vehicle. The affected system can not be isolated and triggers even without the vehicle in use even effecting the way that the engine runs when in use due to voltage issues that the door issue causes with the battery system in the vehicle. This is not an isolated issue Enterprise Rent a Car in Rome, New York also stated to me that they had the same issue with a Pacifica that they use for rentals when I mentioned why mine was in the show this was on 2/2/2026 at 4:00pm. Something should be done to fix this issue or at the very least they should have a way to completely turn off the effected system. Nye Dodge in Oneida, New York is doing the repair on my vehicle and can be reached at 315-277-8955 for more information about the cause, and the fix for this issue. I want to reiterate that this is not a one off issue it is a known issue with the Chrysler Pacifica series that should be investigated.
NHTSA complaint 11715184The headliner AC vent cover fell out while driving striking my minor daughter. We were driving a rental so we did not attempt to correct the issue, leaving the vent cover in the front, but we have found several other incidents reported online of the same issue. We did not take it in for inspection nor were any warning lamps on.
NHTSA complaint 11714729Rear sliding doors have an electrical issue that can cause a warning that the door is open to be displayed on the drivers information screen while the vehicle is in gear, and being driven. After a moment you will hear a relay click, the error message goes away, and after a while the error message shows up again this repeats in cycles. Attempts to disable the sliding door system for safety removing fuses do not work the system will continue to indicate that the door is open even when it has been closed manually. I just had the vehicle serviced at Nye Dodge in Oneida, New York so they have better information on what caused the issue, and the fix they can be reached at (315) 277-8955 for information on the issue. The issue I would like to bring to light is that in the event of a defect it is impossible to fully disable the sliding door, and it's sensors I have attempted to pull fuses to shut the system down, and can't find anyway to totally isolate the effected door for safety. I have been reassured the door will not open however I will not be using this vehicle to transport my children until this issue is corrected. You should be able to turn the system off in the event of a failure with one of the sliding doors.
NHTSA complaint 11713523Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.