2017 Dodge Journey

197 complaints on file, page 1 of 10.

1. Filed Aug 27, 2026Failure Aug 26, 2026Deltona, FLPower train

   On the morning of August 26, 2026, my 2017 Dodge Journey 2.4L was brought to DeLand Chrysler Dodge Jeep Ram for federal safety Emissions Recall Z98, which required updating the software calibration on the Powertrain Control Module (PCM). The vehicle was scanned by the dealer at check-in (116,561 miles) and had zero transmission faults. The technician updated the PCM, and the dealer put 2 miles on the vehicle during service. Within 4 minutes of leaving the property, while accelerating to 50 MPH on a public roadway, the vehicle suffered a catastrophic loss of power and total transmission failure. The vehicle dropped completely out of gear, would roll backward while shifted into Drive, and completely refused to engage Reverse. If the vehicle was key-cycled off and on, it would move only one foot before the computer panicked, dropping it back into an immediate neutral state and free-revving the engine. The failed recall modification rendered the vehicle an immediate highway safety hazard. The dealership is actively refusing to honor the recall warranty or inspect the failed safety component. Stellantis corporate case number is 97915298.

   NHTSA complaint 11759928
2. Filed Jul 7, 2026Failure Jul 5, 2026Duncan, OKHead restraint

   While driving on a smooth paved road at normal speed, the active head restraint on the passenger seat suddenly deployed without any impact or collision. The headrest struck the passenger in the back of the head, causing pain and a potential injury. The vehicle did not experience a crash, bump, or sudden stop. After deployment, the headrest could not be reset or latched back into place. This appears to be a mechanical failure of the active head restraint system. This defect poses a serious safety risk because it could injure the driver causing an accident and may deploy again unexpectedly.

   NHTSA complaint 11748798
3. Filed Jun 16, 2026Failure Nov 18, 202490,000 milesPalmdale, CATraction control system, Vehicle speed control

   The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 60–70 MPH, the traction control warning light illuminated. Additionally, the contact stated that while the accelerator pedal was released, the vehicle was shaking erratically. The vehicle was driven to the shoulder of the roadway, and the vehicle was turned off. The contact stated that while attempting to start the vehicle, the vehicle started. The contact stated that the traction control switch was inoperable. The contact stated that the failure was persistent. The vehicle was taken back to CarMax, where the vehicle was purchased. The contact was informed that the vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the vehicle was unsafe to operate. The contact stated that the vehicle was used to transport children. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

   NHTSA complaint 11744457
4. Filed Jun 7, 2026Failure Jun 11, 2025Boise, IDEngine, Power train

   Had over 1300 miles until next oil change. Car has no leaking issues. Car ran out of oil completely and seized engine during camping trip. I use synthetic and both mileage/time were both way under than what was on my next oil change sticker... warranty says they won't cover it. So now I just have a shell of a car I cannot drive nor afford a new engine for. It was not neglect.

   NHTSA complaint 11742564
5. Filed May 24, 2026Failure Apr 28, 2026Mount Sterling, KYAir bags, Power train, Seat belts

   Purchased vehicle from Wildcat Used Cars in Somerset, KY on [XXX]. Took home and notified dealership of not having seatbelts in middle row. After having an inspection completed, found the SRS system was disabled, airbags removed, knee airbag just stuffed back in. All cables and components unplugged, fuses missing to cause the system to not load up and show the defect. had resistance from dealership in undoing the sale, until i made note of their mechanics checking off and noting in the carfax that it was "all good" and had be completely inspected. Dealership admitted that they don't check fuse boxes and cables if the lights on the dash aren't illuminated. This is a huge failure of safety. All is on a recorded line from their phonelines from the date range of 4/27/26-5/2/26. All is notated in documentation and photographic evidence. Finally settled and they bought the vehicle back on [XXX] and assured me it would be sent back with the correct salvage title, and it is currently out for resale on their lot as of today 5/24/26. They are fully aware of all the issues. The SRS,ABS, HVAC 40 Relays, and the Traction control system have all been disengaged/compromised to bypass the system of any issues ongoing. The middle row seat isn't secured down, and the airbags have been entirely removed. [XXX] Above is the website listing for this vehicle. The carfax is not updated to the correct report. This vehicle was involved in an accident where the SRS system has been compromised & I was driving this with my [XXX] in this vehicle for approximately 2 months like this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11739789
6. Filed Jan 13, 2026Failure Dec 24, 2025Rockford, ILElectrical system, Service brakes, Hydraulic, Steering

   The contact owns a 2017 Dodge Journey. The contact stated that while driving at approximately 30 MPH on two occasions, the vehicle lost power, and the brake pedal and the steering wheel became stiff. There were no warning lights illuminated during the failure. The vehicle was pulled over to the side of the road and turned off because the contact was nervous to drive the vehicle. The vehicle was towed to an independent mechanic however, the failure was not duplicated. The manufacturer was notified of the failure. The failure mileage was unknown.

   NHTSA complaint 11710694
7. Filed Jan 12, 2026Failure Jan 12, 202225,000 milesSpringfield, OHSeat belts

   The contact owns a 2017 Dodge Journey. The contact stated that while the vehicle was parked, the contact discovered that the driver’s side second-row and the passenger’s side second-row seat belts intermittently failed to release when the release button was depressed. The contact stated that for the vehicle to return to normal operation, the contact had to avoid sitting in the seats for several hours or a day, and eventually, the vehicle would return to normal operation. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the dealer stated that the cause of the failure was unknown. The manufacturer was notified of the failure and stated that the vehicle was not under warranty. The vehicle was not repaired. The failure mileage was approximately 25,000.

   NHTSA complaint 11710350
8. Filed Nov 23, 2025Failure May 3, 2020Phoenix, AZUnknown or other

   There is a backup camera recall for the Dodge Journey that I have been experiencing with my 2017 Dodge Journey since after the third year of owning my vehicle, I have replaced it twice already out of pocket, and now it’s happening again for the third time. My Dodge Journey needs to be included in this safety recall. The backup camera glitches, it goes upside down, it turns sideways, sometimes there are lines in it, other times it’s only half a picture or lines throughout the picture, it also goes black and white, then to colored again.

   NHTSA complaint 11701120
9. Filed Nov 18, 2025Failure Nov 5, 2025130,000 milesHouston, TXLatch, Steering, Structure

   The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 35 MPH, there was an abnormal scraping sound coming from underneath the vehicle. The contact was able to pull over to the side of the road. The contact became aware that the power steering cooler and hoses were hanging down underneath the vehicle. The vehicle was taken to an independent mechanic, where the vehicle was repaired. Additionally, the contact stated that while driving 40 MPH, the hood flew open and struck the windshield and cracking the bottom of the windshield. The contact pulled over to the side of the road and was able to partially close the hood. The contact then drove to her father's residence, and the contact's father assisted with closing the hood. The used car dealer, where the vehicle was purchased, was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

   NHTSA complaint 11700051
10. Filed Oct 15, 2025Failure Oct 14, 2025Edgerton, OHUnknown or other

    Rear backup camera recently went black while still displaying check your surroundings message, and immediately returned to normal after a few seconds. Approximately one week later the image flipped 180 degrees to a upside down position in which I lost perception of where I was while backing up. Thankfully the warning beeper was working and I stopped before backing into a car in a busy street. Have not seen a dealership yet. I have looked up my vin and found no recall for this specific issue, but I did discover that newer models 2018 to 2020 did have a recall for the exact issue that I am having.

    NHTSA complaint 11693675
11. Filed Oct 14, 2025Failure Oct 13, 2025Thomasville, NCElectrical system, Engine, Fuel/propulsion system

    CATALYTIC CONVERTERS ON THESE MODELS ARE FAILING TOO. THERE ARE RECALLS ON THE OTHER 2017 DODGE JOURNEYS, PLEASE ADD THIS MODEL TOO THEM ASAP ITS DANGEROUS AND WE USE THIS TO TRANSPORT KIDS. THANK YOU PHOTOS OF FAILING CODES AVAILABLE UPON REQUEST

    NHTSA complaint 11693349
12. Filed Oct 12, 2025Failure Oct 4, 2025La Mirada, CAElectrical system, Exterior lighting, Visibility/wiper

    Initially, the component that was failing was the rear wiper blade. The wiper blade would not perform a proper rotation. It wouldn’t move at all when I would turn the switch, but anytime the car was unlocked or locked. The door was open or closed the blade would move. A few days later, one reverse light was out. The rear wiper doesn’t really pose any risks but with my reverse lights, failing and any other lights in the rear could be a safety issue. My partner being an elevator mechanic knows electrical like the back of his hand., so he did the process of elimination, realized that it was the wiring at the back hatch. The wiring is shot brittle breaking burning.. which could possibly start a car fire which would put me my child. My boyfriend in danger.. the problem has not been confirmed by a dealer have not taken it to an independent service center. My partner does all of the repair maintenance on my car. I did not get any warning, signs or messages prior to the failure. My partner has fixed the wiring issue at the back hatch, but if it still needs to be inspected, I’m sure if wiring is checked anywhere else in the car it’s gonna be the same issue. The wires are brittle and breaking melting,

    NHTSA complaint 11692894
13. Filed Sep 15, 2025Failure Jan 1, 2023Enterprise, ALUnknown or other

    My 2017 dodge journey needs to have the catalytic converter replaced. I drive my family to and from school and work on a daily basis and my families lives are at risk should this fail. The same issue is under a recall for the previous year 2016, and I am well aware of the VIN process, and how they can be “updated”, which means the parts are 2016 parts but then the vehicle was “re-vin” to reflect an updated year when the vehicle sits on the lot for more than the year it was manufactured. So then the vin is “updated”. By law this can be done up to two years from the actual manufactured date meaning a 2017 could have 2015 parts! Then my vehicle would be included in that 2016 recall for the catalytic converter as would the rest of these people who have been complaining about the same issue. Please include the 2017 in with the 2016 recall on the dodge journey for the replacement of the catalytic converter. Thank you!

    NHTSA complaint 11687360
14. Filed Sep 6, 2025Failure Aug 31, 2025Surprise, AZUnknown or other

    Drivers side head rest popped open after getting out of vehicle at a store I stopped at after a hike. No warning lights no accident prior to this happening. It literally just popped open passenger in vehicle thought it was a cool feature until we researched this was a potential safety flaw that some how this vehicle is not showing eligible for.

    NHTSA complaint 11685458
15. Filed Sep 4, 2025Failure Sep 4, 2025138,718 milesCincinnati, OHAir bags

    The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the air bag warning light unexpectedly illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 138,718.

    NHTSA complaint 11685048
16. Filed Aug 22, 2025Failure Aug 22, 2025Merdianville, ALElectrical system

    The electrical system keeps failing. The front windows the radio ac and power lock and doors glitch on and off. This is daily to put where the radio and ac will not stay on for more than 30 seconds.

    NHTSA complaint 11682525
17. Filed Aug 19, 2025Failure Aug 14, 2025Kingwood, TXElectrical systemFire

    In April 2025 I was driving and the abs light came on and windshield wipers went off sporadically. Dodge dealer found nothing wrong. It happened again in June 2025. Dodge dealer had car for 1 week and stated they could not find problem but car was safe to drive. They said to return when problems were more constant. On the morning of 8/14/2025, I dropped someone off at the dr and went to Starbucks. Went inside for order. While driving back to drs windshield wipers went crazy and car started to stutter. I pulled over .4 miles from Starbucks. When I stopped I saw smoke so got out of the car and could see flames. I went to open backdoor for my purse but door would not open. Drivers door was not fully closed so was able to retrieve to call 911. Fire department arrived quickly but front of car was already engulfed in flames. Fire department was able to get Fire out. Car was a total loss.

    NHTSA complaint 11681675
18. Filed Jul 28, 2025Failure Jul 28, 2025150,000 milesEastlake, OHHead restraint

    The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 65 MPH with her son seated in the front passenger’s seat, there was a loud popping sound coming from the passenger’s side seat before the front passenger’s seat headrest exploded. There was no injury sustained. The vehicle was taken to an independent mechanic to be inspected; however, the vehicle was not repaired due to a fractured clip. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

    NHTSA complaint 11676587
19. Filed Jul 2, 2025Failure Jul 2, 2025Eastman, GASeats

    The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any accident at the time of the deployment, and it was unprovoked.

    NHTSA complaint 11670885
20. Filed May 16, 2025Failure Apr 7, 2025Redlands, CAEngine, Unknown or other

    My check light came on and when I check the code which was a p0420, Catalyst System Efficiency Below Threshold (Bank 1). Emissions Recall U67: Catalytic Converter Efficiency. This was part of the recall. Therefore it doesn’t meet the CA emissions standard. It is causing my vehicle to slightly overheat at standstill. It’s hasn’t been inspected yet and It has been over a month since this started happening to the vehicle.

    NHTSA complaint 11661569