Model year

2018 Ford Escape

SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Jan 11, 2018 to Oct 1, 2026.

Recall campaigns covering this model year43.05M vehicles or units across those campaigns
Owner complaints1,80543.5 times the median 2018 suv
Severity index2.12018 suvs average 5.2
First 24 months49Complaints in its first two years
Complaints over time

Complaints about the 2018 Ford Escape peaked in 2025, with 490 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

0200400600201820192020202120222023202420254902026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

79% of complaints about the 2018 Ford Escape name engine and cooling

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Engine and cooling
1,434
Powertrain
272
Electrical system
55
Fuel system
55
Steering
32
Brakes
27
Speed control
22
Wheels
22
Structure
20
Visibility and wipers
13
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

4 recall campaigns cover the 2018 Ford Escape

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2018 Ford Escape
CampaignFiledSubjectComponentVehiclesRemedy
26V-011Jan 15, 2026Engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged inEquipment116,672Part replacement
22V-413Jun 10, 2022Bushing that attaches the shifter cable to the transmission may degrade or detachPowertrain2,925,968Part replacement
18V-104Feb 12, 2018These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leakBrakes88Part replacement
17V-803Dec 18, 2017Side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bagAirbags11,113Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2018 Ford Escape

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1,805 complaints on file, page 1 of 91.

  1. Filed Oct 1, 2026Failure Sep 29, 2026Farragut, TNEngine

    Ford issued TSB 22-2229 (and earlier TSB 19-2208) specifically covering 2018 2.0L EcoBoost engines with coolant intrusion into the cylinders. The Root Cause: Ford redesigned the engine block around mid-2019 because the original design allowed coolant to pool in small grooves between the cylinder bores, eventually degrading the head gasket or cracking the cylinder wall. Error code * P0316 — misfire detected during startup. Ford dealer estimate $12,700 for the Repair. A new engine block.. Ford customer care says there is no assistance available because the vehicle is out of warranty. It has 60,555 miles.

    NHTSA complaint 11768370
  2. Filed Sep 30, 2026Failure Sep 22, 2026Lithia, FLEngine

    Cylinder cracked due to Coolant intrusion. A Customer Satisfaction Program was opened 21N12 however it closed last November. My vehicle is under the milage for the fix.

    NHTSA complaint 11768013
  3. Filed Sep 29, 2026Failure Jun 26, 2026Avon, INEngine

    Supplemental Information – NHTSA Complaint XXX– 2018 Ford Escape 2.0L EcoBoost.Vehicle information: 2018 Ford Escape Titanium 2.0L Turbocharged EcoBoost VIN: [XXX] Current Mileage: 65,946 Since my previous communication, Ford instructed me to take the vehicle to a Ford dealership for evaluation and provide the dealership with my Ford case information. I delivered the Escape to Andy Mohr Ford in Plainfield, Indiana on XXX. On XXX, the dealership diagnosed the vehicle with coolant intrusion and determined that a long-block engine replacement is required. The dealership's repair estimate is $13,315.32. I reported the diagnosis to Ford on XXX. Ford opened Case XXX. On XXX, I was advised that the case was being escalated for additional review and that Ford would contact the dealership before making a determination. On XXX, Ford advised me that the case remained pending. As of XXX, the vehicle remains at Andy Mohr Ford and I have not received a determination from Ford Corporate. I am submitting this update because the vehicle's condition is no longer based solely upon my description of the failure. A Ford dealership has now inspected the vehicle and documented coolant intrusion severe enough to require replacement of the long-block engine.I respectfully request that this information be added to Complaint XXX and considered as part of NHTSA's record concerning this vehicle and engine. I have retained the dealership repair estimate, my communications with Ford, Ford case numbers, registered-mail delivery documentation, and a detailed chronology of events. I am willing to provide any of these materials or make additional information available if it would assist NHTSA's review. I would also appreciate any guidance regarding whether NHTSA would like additional documentation concerning the dealership's diagnosis or the vehicle's current condition while it remains at Andy Mohr Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11767895
  4. Filed Sep 29, 2026Failure Mar 4, 2024Rosenberg, TXElectrical system, Engine, Fuel/propulsion system

    My vehicle has experienced a recurring cylinder 1 misfire (code P0301) over approximately two years. Ignition coils and spark plugs on cylinder 1 were replaced multiple times by different repair shops, but the misfire repeatedly returned, sometimes within months, sometimes within about a year. Wiring and injector testing was also performed and ruled out as the cause. A mechanic ultimately performed a leak-down/compression test and borescope inspection and found a compression leak located in the cylinder wall between cylinders 1 and 2, indicating internal engine damage. I was advised that this is not economically repairable and would require a full engine replacement. After researching this issue, I found this matches a widely-documented design flaw affecting 1.5L EcoBoost engines in this generation of Ford Escape, where coolant intrusion into the cylinders causes recurring, hard-to-diagnose misfires that are often initially misattributed to ignition coils, ultimately requiring engine block replacement. I am filing this complaint because this appears to be a known, unaddressed defect affecting this engine platform, causing significant repeated repair costs before the true cause was identified

    NHTSA complaint 11767894
  5. Filed Sep 29, 2026Failure Apr 1, 202664,054 milesBrownstown, MIEngine and engine cooling, Power train

    The contact owns a 2018 Ford Escape. While driving at an undisclosed speed, an unknown warning light illuminated, and the message to "Pull Over Immediately" was displayed. The contact pulled over and had the vehicle towed to an independent mechanic, who replaced the long block, turbo charger, transaxle oil cooler, an unknown pump, and flushed and refilled the transmission fluid due to coolant intrusion into the transmission. The manufacturer was notified of the failure by phone. The failure mileage was 64,054.

    NHTSA complaint 11767849
  6. Filed Sep 29, 2026Failure Sep 29, 2026Ladson, SCEngine

    Engine just started shaking and stopped working engine light came on then the hot light came on and no longer works. This car had been constantly serviced appropriately has 105,000 miles on it

    NHTSA complaint 11767640
  7. Filed Sep 28, 2026Failure Sep 25, 2026phoenix, AZEngine

    Radiator fluid ìs leaking into cylinder, requiring engine replacement. Every other model and year of escape has recalls for this issue

    NHTSA complaint 11767520
  8. Filed Sep 26, 2026Failure Sep 21, 2026Arlington, TXEngine

    2018 Ford Escape Mileage 74,920. Catastrophic unrepairable engine failure due to coolant leaking into engine on 09/21/26. Ford Motor Company knew of this design flaw as early as 2010 but continued manufacturing and selling the cars with this flaw. Engine light came on but only after the engine was already compromised. Car was towed to Clay Cooley Ford Dealer in Arlington Texas on 09/23/26 who confirmed this diagnosis. My safety and safety of others was at risk because the car stopped running while I was in traffic with no warning, and it could have caused a fire.

    NHTSA complaint 11767106
  9. Filed Sep 24, 2026Failure Sep 3, 2026Wethersfield, CTPower train

    Transmission suddenly failed causing vehicle to violently vibrate and stall. No warning lamp or check engine light. Vehicle has been repaired by independent repair shop by installing remanufactured transmission.

    NHTSA complaint 11766672
  10. Filed Sep 23, 2026Failure Sep 21, 2026Big Sandy, TXUnknown or other

    Coolant reservoir emptying due to design flaws. Rough idle,white smoke from exhaust. Engine light constantly on. No Coolant or wet spots on the ground. Coolant leaking into the cylinders. Not good.

    NHTSA complaint 11766487
  11. Filed Sep 23, 2026Failure Sep 23, 2026Philadelphia, PAEngine, Power train

    The engine began misfiring and causing the car to shake and causing an engine light on ignition, pulling an error code of P0304, pointing to an issue with the cylinders. Even after replacing all spark plugs and coils, the engine continued to misfire and cause the car to shake. When we brought it back to our independent mechanic, he diagnosed it as a coolant intrusion, which I've come to read is incredibly common on this type of engine from Ford. The engine has failed and will need a full replacement due to the coolant intrusion into the cylinders. With this issue occurring during a long drive, it put our safety at risk. The problem was confirmed by the independent service center. The vehicle has not been inspected by the manufacturer or police, just the mechanic. The warning signs that appeared were the shaking and engine light, though they did not point directly to the coolant intrusion, as those issues are often caused by things like spark plugs as well. The issue started occuring a week before it was finally diagnosed with the coolant intrusion.

    NHTSA complaint 11766386
  12. Filed Sep 23, 2026Failure Sep 21, 2026South Chesterfield, VAEngine

    I have a 2018 Ford Escape with a 1.5 liter engine. I am loosing coolant into my combustion chambers. I just learned that Ford knew about this problem but did not issue a recall. The only way to repair this is to replace the engine.

    NHTSA complaint 11766345
  13. Filed Sep 22, 2026Failure Aug 1, 2026Pemberville, OHElectrical system, Engine, Service brakes

    As I was driving my 2018 Ford Escape SE 1.5 liter EcoBoost on the interstate at the posted 70 mph limit, my dash warning center display said Cross Traffic Fault, Hill Start Assist Not Available, Front Camera Fault, Collision Warning Not Available, Blindspot Left Sensor Fault, AWD Temporarily Unavailable, and Speed Control (radar?) not available. It then felt as if my AWD was switching on and off while making weird clicking noises. My engine then began missing and running very rough. After a very short period of time, it completely shut down and would not start and I wasn’t able to get the all the way to the right because of impatient drivers passing me on the right as my vehicle slowed. I’m [XXX] and had trouble pushing the car with the driver door open while steering it. The road was slightly uphill. Fortunately, two men stopped and helped me push it off the road. After several hours of waiting on the side of the road I was able to get it towed on a flatbed tow truck. I had it towed to Brondes Ford in Maumee, Ohio and they diagnosed that it has the coolant intrusion issue. They said it needed a new motor and the estimate was about $11,000. I contacted Ford Customer Support for help with the cost and was told there was no Customer Satisfaction program to help me. She said I would need to pay the entire amount myself. I asked for her to have a supervisor call me and the supervisor said there was nothing she could do as Ford had made no accommodations for owners of these 1.5-liter EcoBoost vehicles (“open deck” cooling grooves block design defect) Which have a known extremely high percentage of engine failure. My Escape is still sitting unrepaired in the Ford Dealer’s lot as I’m hoping that a Class Action Suit will prevail to help those customers, including myself, that Ford chose to turn their back on. This known by Ford engine failure probability was extremity dangerous for me and could easily have cost me my life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(

    NHTSA complaint 11766176
  14. Filed Sep 18, 2026Failure Sep 1, 2026Venice, FLEngine

    At approximately 64,500 miles, my Ford Escape was diagnosed by a Ford dealership with coolant intrusion into 3 of 4 cylinders. At the time of diagnosis, the vehicle was still driveable, but the diagnosis indicated a serious internal engine problem with the potential to cause sudden engine damage or failure. Prior to diagnosis, I noticed the coolant level repeatedly dropping for over one year without an obvious external leak, no other symptoms, and no check engine light. I first noticed the issue during an oil change, when a mechanic pointed out that my coolant reservoir was nearly empty and refilled and flushed the system. The coolant continued to drop afterward, and I monitored and refilled it as needed. Had I been informed of coolant intrusion and its risks, I would have been much more concerned. About a year later, my car began to shake a little. The very day the check engine light came on, I brought it to a mechanic where I spent over $2,000 on repairs related to engine symptoms, including replacement of the air oil separator/PCV-related components and spark plugs. One week after this repair, the engine light returned, and I brought the vehicle to Ford, where the underlying coolant intrusion issue was identified. I am concerned that coolant intrusion in the 1.5L EcoBoost engine may represent a safety defect because it can result in misfires, loss of power, engine malfunction, and potential engine failure while driving. This issue appears to affect multiple vehicles with this engine, and owners may not receive adequate warning before experiencing significant engine damage. In my case, the vehicle had relatively low mileage, was properly maintained, performed normally, and did not provide adequate warning that such a significant engine defect was developing. Although the vehicle was still operational when diagnosed, the recommended repair was financially impractical, and I ultimately had to sell the vehicle for scrap, resulting in a significant financial loss.

    NHTSA complaint 11765335
  15. Filed Sep 16, 2026Failure Aug 26, 2026Des Moines, IAEngine

    Went to get service for a misfire and found out about a well documented issue with these engines. Coolant intrusion into the cylinders leading to complete engine failure. Ford has known about this issue since 2010 and continued manufacturing with this known defect

    NHTSA complaint 11764791
  16. Filed Sep 16, 2026Failure Sep 1, 2026Fort Worth, TXEngine

    Check Engine light turned on for misfire codes. Replaced spark plugs but noticed coolant in the cylinder. Found Ford TSB 22-2133 and TSB 22-2229. So i want to report another failure of these engines

    NHTSA complaint 11764743
  17. Filed Sep 15, 2026Failure Jul 27, 2026Plainview, NYEngine, Unknown or other

    My 2018 Ford Escape SEL with the 1.5L EcoBoost engine has only 12,770 miles. The vehicle experienced a misfire and coolant-related issue resulting in loss of engine power and a dashboard warning stating, “High Engine Temperature – Stop Safely.” Fortunately, this occurred as I was driving out of my driveway rather than at highway speed. The vehicle would not drive and had to be towed to my independent mechanic, where it remains. On May 22, 2026, the check engine light appeared. I brought the vehicle to my mechanic, but no problem was identified. When the light reappeared, I returned on July 9, 2026. The ignition coil and spark plugs were replaced. On July 27, 2026, the “High Engine Temperature – Stop Safely” warning appeared and the vehicle lost power. My mechanic subsequently identified a misfire and coolant-related issue. Importantly, on February 5, 2020, at only 4,259 miles, Levittown Ford performed Ford Customer Satisfaction Program 19B37 on this vehicle.(See attached) CSP 19B37 addressed the potential for coolant intrusion into the cylinder bores of certain vehicles equipped with the 1.5L EcoBoost engine. I recently learned that Ford subsequently established CSP 21N12, “Short Block Replacement After Coolant Intrusion,” for certain vehicles that previously received 19B37 and later experienced coolant intrusion. This expired in 2022. I am concerned that my vehicle, despite having only 12,770 miles and previously receiving CSP 19B37, is now experiencing a misfire, coolant-related problem, overheating warning, and loss of engine power. Had this occurred at highway speed rather than while leaving my driveway, it could have created a serious safety hazard.

    NHTSA complaint 11764517
  18. Filed Sep 14, 2026Failure Sep 10, 2026Brown Summit, NCEngine

    My 2018 Ford Escape SE 1.5L EcoBoost is actively suffering from the manufacturer defect outlined in Ford TSB 19-2375 (coolant intrusion into the engine cylinders). The vehicle shakes violently on startup, emits heavy white smoke from the tailpipe, and displays an 'Engine Fault Service Now' warning. Because it is burning through coolant, this vehicle poses an immediate safety risk of sudden power loss, highway stalling, or catastrophic engine failure while driving. My job requires me to transport vulnerable medical patients, and this severe defect makes the vehicle entirely unsafe to operate on public roads.

    NHTSA complaint 11764020
  19. Filed Sep 9, 2026Failure Sep 5, 2026SAN Diego, CAEngine

    The engine is having issues. There is coolant leaking into the engine. Causing for the engine to shake upon starting the car. Issues that can come from operating the vehicle are overheating, fire and explosion of engine. I took the car for diagnostics at a Ford dealership and they confirmed that it is a fault with the engine that Ford is aware about but issued no recall. The check engine light first appeared on Saturday 9/05/2026 and that same day upon igniting the engine that was the first time that the engine rattled when starting the vehicle.

    NHTSA complaint 11763165
  20. Filed Sep 9, 2026Failure Aug 19, 2026Hemphill, TXEngine

    IN 2022 THE ENGINE WAS REPLACED (DUE TO A FORD DEFEC CALLED COOLANT INTRUTION) THE MILAGE WAS 49000. THE MILAGE IS NOW 78825 AND THAT ENGINE IS FAILING DUE TO COOLANT INTRUCTION. AS A SINGLE GRANDPARENT I SHOULD NOT HAVE TO FORK OUT $11000 DOLLARS FOR A NEW ENGINE IF ITS STILL A FORD DEFECT

    NHTSA complaint 11763157
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

173 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • SSM 54601 Feb 24, 2026 · Service Bulletin/Repair Instructions
    Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keyp…
  • TSB 25-2570 Nov 26, 2025 · Service Bulletin/Repair Instructions
    This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to:  Display operation concerns  Navigation inoperat…
  • SSM 54366 Nov 12, 2025 · Service Bulletin/Repair Instructions
    Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions D…
  • SSM 53040 Oct 10, 2024 · Service Bulletin/Repair Instructions
    While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. …
  • TSB 24-2165 May 27, 2024 · Service Bulletin/Repair Instructions
    This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex…
  • SSM 52476 Apr 24, 2024 · Service Bulletin/Repair Instructions
    All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Un…
  • SSM 52335 Mar 6, 2024 · Service Bulletin/Repair Instructions
    For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for …
  • SSM 51838 Aug 2, 2023 · Service Bulletin/Repair Instructions
    In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embe…
  • SAN-Vol1 I1 Jun 8, 2023 · Service Bulletin/Repair Instructions
    The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and othe…
  • SSM 51536 Apr 4, 2023 · Service Bulletin/Repair Instructions
    For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a di…
  • SSM 51409 Mar 2, 2023 · Service Bulletin/Repair Instructions
    Some 2014-2020 Fusion and 2017-2019 Escape vehicles may be equipped with a 1.5L Ecoboost engine that uses a 50-tooth variable camshaft timing (VCT) intake and exhaust unit from the assembly plant or if a service long block was installed. VCT locking tool 30…
  • SSM 51261 Dec 16, 2022 · Service Bulletin/Repair Instructions
    Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined i…
  • SSM 51120 Oct 6, 2022 · Service Bulletin/Repair Instructions
    Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined i…
  • TSB 22-2322 Aug 15, 2022 · Service Bulletin/Repair Instructions
    Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an…
  • SSM 50975 Jul 29, 2022 · Service Bulletin/Repair Instructions
    Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂî/LincolnWayÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/bel…
  • SSM 50873 Jun 21, 2022 · Service Bulletin/Repair Instructions
    Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an err…
  • 19B37 Jun 9, 2022 · Service Bulletin/Repair Instructions
    Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine - Powertrain Control Module Programming - Some of the affected vehicles may exhibit collant intrusion into the cylinder bores. Customer symptoms include coolant loss, …
  • TSB 22-2229 Jun 10, 2022 · Service Bulletin/Repair Instructions
    Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnos…
  • 21N12 Jun 9, 2022 · Service Bulletin/Repair Instructions
    Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine â“ Short Block Replacement After Coolant Intrusion. In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/o…
  • 19B37-S4 Jun 9, 2022 · Service Bulletin/Repair Instructions
    Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine - Powertrain Control Module Reprogramming. Some of the affected vehicles may exhibit coolant intrusion into the cylinder bores. Customer symptoms include coolant loss,…
  • SSM 50804 May 24, 2022 · Service Bulletin/Repair Instructions
    Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as …
  • SSM 50651 Apr 5, 2022 · Service Bulletin/Repair Instructions
    In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Emb…
  • SSM 50726 Apr 27, 2022 · Service Bulletin/Repair Instructions
    Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prio…
  • TSB 22-2066 Apr 26, 2022 · Service Bulletin/Repair Instructions
    Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in…
  • TSB 22-2134 Apr 15, 2022 · Service Bulletin/Repair Instructions
    Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an…
  • TSB 22-2133 Apr 15, 2022 · Service Bulletin/Repair Instructions
    Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnos…
  • TSB 22-2104 Mar 21, 2022 · Service Bulletin/Repair Instructions
    This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty,…
  • SSM 50502 Feb 17, 2022 · Service Bulletin/Repair Instructions
    Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsa…
  • SSM 50439 Jan 28, 2022 · Service Bulletin/Repair Instructions
    Some 2017-2020 Fusion/MKZ and 2017-2019 Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the ser…
  • SSM 50375 Dec 23, 2021 · Service Bulletin/Repair Instructions
    Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the …
  • SSM 50346 Dec 14, 2021 · Service Bulletin/Repair Instructions
    Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control …
  • SSM 50251 Nov 2, 2021 · Service Bulletin/Repair Instructions
    Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prio…
  • TSB 21-2269 Sep 9, 2021 · Service Bulletin/Repair Instructions
    Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an…
  • SSM 50067 Aug 27, 2021 · Service Bulletin/Repair Instructions
    Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to…
  • SSM 50064 Aug 25, 2021 · Service Bulletin/Repair Instructions
    Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be …
  • SSM 50049 Aug 17, 2021 · Service Bulletin/Repair Instructions
    Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embe…
  • SSM 50039 Aug 16, 2021 · Service Bulletin/Repair Instructions
    Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transpor…
  • TSB 21-2236 Jul 22, 2021 · Service Bulletin/Repair Instructions
    Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport…
  • TSB 21-2175 Jun 2, 2021 · Service Bulletin/Repair Instructions
    Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehic…
  • TSB 21-2152 May 18, 2021 · Service Bulletin/Repair Instructions
    Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in…
  • SSM 49821 May 24, 2021 · Service Bulletin/Repair Instructions
    Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to…
  • SSM 49820 May 24, 2021 · Service Bulletin/Repair Instructions
    Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an err…
  • SSM 49803 May 18, 2021 · Service Bulletin/Repair Instructions
    Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control …
  • SSM 49795 May 12, 2021 · Service Bulletin/Repair Instructions
    Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when…
  • TSB 21-2077 Mar 18, 2021 · Service Bulletin/Repair Instructions
    Some 2017-2019 Escape/MKC Some 2017-2019 Escape/MKC vehicles equipped with all-wheel drive (AWD) may exhibit a binding/shudder and/or bump/clunk from the rear drive unit (RDU) when turning at low speeds and parking lot maneuvers. This may be due to the soft…
  • TSB 21-2033 Mar 10, 2021 · Service Bulletin/Repair Instructions
    Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in…
  • SSM 49596 Feb 18, 2021 · Service Bulletin/Repair Instructions
    Some 2017-2019 Escape/Fusion vehicles may exhibit a rolling idle after an engine repair that required the crankshaft pulley removal, or a drive belt component failure. The crankshaft pulley to be slightly out of alignment in relation to engine top dead cent…
  • SSM 49541 Feb 3, 2021 · Service Bulletin/Repair Instructions
    Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive…
  • SSM 49292 Oct 29, 2020 · Service Bulletin/Repair Instructions
    Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control …
  • SSM 49284 Oct 26, 2020 · Service Bulletin/Repair Instructions
    Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive…
  • SSM 49210 Sep 25, 2020 · Service Bulletin/Repair Instructions
    Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger …
  • SSM 49084 Aug 12, 2020 · Service Bulletin/Repair Instructions
    Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app , incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition pri…
  • TSB 20-2255 Aug 6, 2020 · Service Bulletin/Repair Instructions
    Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicl…
  • SSM 48908 Jun 17, 2020 · Service Bulletin/Repair Instructions
    Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is remove…
  • SSM 48895 Jun 15, 2020 · Service Bulletin/Repair Instructions
    Some 2017-2019 Escape vehicles equipped with a 1.5L or 2.0L engine may exhibit fuse F34 open with an illuminated MIL and diagnostic trouble codes (DTCs) P0034, P023A, P0245, P0480, P0481, P0645, P06A0, P06DB, P188D, P02602, and/or P2681 in the powertrain co…
  • SSM 48858 May 29, 2020 · Service Bulletin/Repair Instructions
    Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two …
  • 19B37-S3 May 6, 2020 · Service Bulletin/Repair Instructions
    Some of the affected vehicles may exhibit coolant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may da…
  • TSB 20-2171 May 18, 2020 · Service Bulletin/Repair Instructions
    Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat p…
  • TSB 20-2165 May 13, 2020 · Service Bulletin/Repair Instructions
    Some 2017-2019 Escape vehicles equipped with a 1.5L EcoBoost engine and all-wheel drive (AWD) may exhibit a bump or clunk from the rear drive unit (RDU) when turning at low speeds and parking lot maneuvers. This may be due to the software in the powertrain …
  • SSM 48757 Apr 22, 2020 · Service Bulletin/Repair Instructions
    Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or bel…
Source: NHTSA manufacturer communications files.