Complaints over time
Complaints about the 2020 Ford Explorer Intercept Hybrid by year filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Ford Explorer Intercept Hybrid
SUV, hybrid, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Apr 30, 2026 to Apr 30, 2026.
Recall campaigns covering this model year1253k vehicles or units across those campaigns
Owner complaints2Below the median 2020 suv
Severity index0.02020 suvs average 5.6
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2020 Ford Explorer Intercept Hybrid name powertrain
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2020 Ford Explorer Intercept Hybrid
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-255 | Apr 14, 2022 | Rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect | Powertrain | 252,936 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Ford Explorer Intercept Hybrid
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Apr 30, 2026Failure Apr 27, 2026Tacoma, WAPower train
Driver was responding to a priority call with lights and siren going when the engine RPM's raced to approx 8,000 RPM's, engine lost forward movement and red triangle and stop safely now message turned on. Vehicle was moved to the side of the road and was disabled requiring a tow to Fleet. PCM codes P2884 and P2885 for Hybrid engine disconnect clutch faults were noted in PCM and vehicle was sent to dealer for diag/repairs on 4/27/26.
NHTSA complaint 11734773 - Filed Apr 30, 2026Failure Apr 30, 2026Tacoma, WAPower train
When the vehicle was started this morning, it sounded like it was chugging and did not wasn’t to stay on. Then when the driver went to drive, he got the notification on my dash to stop safely and the engine was disabled. The check engine light was on, as well as the battery light was on, and the warning light was on. PCM code P1A0C present. TSB 25-2447 applies but the vehicle has current software already installed as of 3/26/26. Ongoing issue with this and other Hybrid Ford Police Interceptor Utilities in our Fleet.
NHTSA complaint 11734767
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
3 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- SAN-Vol1 I1 Jun 8, 2023 · Service Bulletin/Repair Instructions
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and othe… - SSM 51650 May 22, 2023 · Service Bulletin/Repair Instructions
2020-2023 Explorer/Aviator/Police Interceptor Utility Hybrid vehicles may exhibit a charging system warning in the message center and/or illuminated battery lamp with DTC B11D9 present in the body control module (BCM). Refer to Workshop Manual (WSM), Sectio… - TSB 22-2290 Jul 21, 2022 · Service Bulletin/Repair Instructions
2020-2021 Police Interceptor Utility vehicles equipped with a 3.3L Duratec, 3.3L Duratec Hybrid, or 3.0L EcoBoost engine have a module programming update that allows the operator to command a virus reducing heating procedure that, when combined with Centers…
Source: NHTSA manufacturer communications files.