Van, gasoline, built in Spain. Owner complaints on file from Dec 20, 2019 to Jun 18, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-442 | Jun 27, 2025 | Software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended | Back-over prevention | 200,237 | Software update |
| 25V-196 | Mar 28, 2025 | Powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine | Powertrain | 152 | Software update |
| 24V-294 | Apr 26, 2024 | Improper bond may exist between the panoramic roof and the vehicle body, which can result in the panel detaching from the vehicle | Visibility and wipers | 1,315 | Repair or modification |
| 22V-413 | Jun 10, 2022 | Bushing that attaches the shifter cable to the transmission may degrade or detach | Powertrain | 2,925,968 | Part replacement |
| 21V-376 | May 24, 2021 | Bushing that attaches the shifter cable to the transmission may degrade or detach | Powertrain | 192,080 | Part replacement |
| 20V-791 | Dec 17, 2020 | Depending on the model, either the driver side or passenger side frontal air bag modules are missing the first-stage booster propellant and sleeve | Airbags | 12 | Part replacement |
| 20V-636 | Oct 15, 2020 | Powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine | Engine and cooling | 2,903 | Software update |
| 20V-550 | Sep 10, 2020 | Start/stop accumulator endcap may have missing or loose bolts | Powertrain | 97 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
51 complaints on file, page 1 of 3.
Since I’ve bought it at 48,000 miles the van has always had hard engagements on 1 gear and 2nd. I knew the transmission was bad a week after I bought it at the ford dealership. All they did under their limited warranty was a transmission flush. Now it has 70,000 and the torque converter is toast now. I was on the interstate going 70mph. Let off the gas and a huge aggressive deceleration happened and I almost lost control. It is constant issue now when going over 70mph. Took it to ford, no transmission codes so they didn’t try fix it or find anything wrong. Noticing high rpms trying to get up to speed. Torque converter is clearly slipping.
NHTSA complaint 11744955Description of Defect: When the vehicle is shifted into reverse, the rearview camera display freezes for several seconds before going black. This malfunction creates a direct and serious safety hazard — during the period the display is frozen, the image shown does not reflect actual real-time conditions behind the vehicle. Any pedestrian, child, or object that moves into the path of the vehicle after the display freezes will not be visible to the driver. This significantly increases the risk of a backover collision. Dealership Inspection Outcome: I brought the vehicle to an authorized Ford dealership for diagnosis. Upon inspection, the technician was unable to detect the diagnostic trouble code associated with Recall 25S89, and as a result, the vehicle was deemed to have passed inspection. However, the malfunction continues to occur. The failure to trigger the recall code does not resolve the underlying issue — the camera display still freezes and blacks out during reverse operation, leaving the driver without a functioning rearview safety system. Safety Concern: A rearview camera is a federally mandated safety feature. A display that intermittently freezes and then goes dark is functionally equivalent to having no camera at all during those critical moments. This is not a minor inconvenience — it is a safety system failure that puts pedestrians and other individuals behind the vehicle at risk every time the vehicle is put in reverse. Requested Action: I am requesting that NHTSA investigate whether Recall 25S89 adequately captures all failure modes associated with this defect, and whether vehicles that present with this symptom but do not trigger the associated diagnostic code are being improperly cleared at dealerships. A remedy should be identified and applied to all affected vehicles regardless of whether the recall code is detected during inspection.
NHTSA complaint 11737254The vehicle has only been driven for 24K miles and there was an issue with the ABS Hydraulic Control Unit (HCU) and the recommendation is for it to be completely replaced. Seems ridiculous if the ABS Hydralic Control Unit is meant to last 100k-200k miles.
NHTSA complaint 11735649While traveling on the freeway after approximately 45 minutes of driving at 65 mph, the car suddenly felt like it was down shifting causing it to slow substantially. When I tried to accelerate to avoid cars behind me from hitting me, the car prevented me from speeding up for approximately five seconds. RPM is over 5000 b4 it allowed speed up. This happened on two separate occasions,. The car would not start after the second trip and was towed to a Ford dealer for repair. I was told I needed a new alternator and battery and what I experienced on the freeway was the alternator impacting the transmission. I picked up what I thought was a repaired vehicle, traveled to one of the same places I had gone previously and approximately 45 minutes into my drive, the same event took place with the car. Slowing severely and not allowing me to accelerate to return to freeway speed for approximately five seconds. It was taken back for repairs shortly thereafter. I was told it wasn't the transmission. It was a sensor in the brake system that causes the brakes to be applied just enough to create friction that heats up two of the wheels to such a high temp., the brake pads melted onto the rotors. The master cylinder, pads, rotors, sensors all needed replacement. The car is a 2019, purchased new, out of warranty with only 26,000 miles. Ford has offered to pay part of the repairs but expects me to pay the other portion. This car has been well cared for. Nothing I have done while driving it has caused their sensor to create such a dangerous situation on the freeway. It also started happening before it was driven to the dealership by refusing to move for five seconds every time the car came to a stop. I have read other accounts of the same situation happening to people who own the same model and year. This is a dangerous situation created by Ford's faulty equipment. The car is at Ford dealership waiting to be repaired for the 2nd time.
NHTSA complaint 11732535Transmission failure after all known transmission recalls were repaired.
NHTSA complaint 11726533Safety Recall issued April 2024 for Panoramic Glass. Ford dealerships are unable to repair due to glass companies refusing to assist. This issue has been taken to all dealerships on the island, with the same results. Calling Ford recall (4 times) has finally prompted an open case and claim number #XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11719716My van began with the brake sticking and it was not only the brake (with my van with only 34,000 miles on it) 2019 year, so I took it to Les Schwab to find out that it was a known default of the years of my van 2012 to 2019 that there have been countless replacement of the defect ABS Pump (costing me 2,000.00 to fix), and finding out that this same problem was where the did a recall on the 2016 Ford Transconnect Vans, but didn't honor other years even though it has been a known issue is many. This should have been a recall for my 2019, I barely even drive it.
NHTSA complaint 11710535Transmission failure at 80,000 miles. This a known issue with 8F35 transmissions in these model years. Left me stranded and in danger on the roadway. The transmission has other recalls, and a TSB from Ford acknowledging the issues without recall for known failures. There were no lamps, indicators, or codes before failure.
NHTSA complaint 11707757The right front (passenger side) brake caliper seize closed, pulling the vehicle to the right from uneven braking, and destroying the brake pads and rotor on that corner. Fortunately, this occurred on dry asphalt highway, and control was not entirely lost. The problem was diagnosed by the dealer to be the ABS module. This appears to be a common fault on the Transit Connect van and the Ford Focus Sedan/coupe, which shares the same general platform. This particular van is a 2019 model year, and was purchased new in August of 2020. It had 27,272 miles on it when the module failed in September of 2025, five years. The car’s bumper to bumper warranty expired after three years. The repair cost from the dealership, including consequential repairs to the pads, rotor and fluid, totaled $2,813.65. While there was no actual crash, the affected rotor became heated to a bright orange color.
NHTSA complaint 11695465Jerks when accelerating, loses power, hesitates backing up, brake on left front does not release and overheats, right back brake following suit. Took into repair shop for brake service. Quote the inspection "Front passenger caliper seized no flow from house caused caliper to lock up." Was advised after rear right brake was found to be developing the same symptoms to have it towed to dealership for further inspection--risk of brake failure increasing likelihood of crash was cited as reasoning to default to dealership and no longer drive the vehicle.
NHTSA complaint 11694821Transmission shutter goes in and out of gear I’ve seen lots of people have this problem and no recall yet
NHTSA complaint 11694388The contact owns a 2019 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
NHTSA complaint 11692596Good evening, I wanted to bring to your attention an ongoing issue I've experienced with two 2019 Transit Connect vehicles that I purchased together. Both vehicles have encountered a transmission problem when shifting into reverse; initially, they would not move, but after shifting to park and then back to reverse, they would engage. I visited the dealership where I bought both vehicles, and they inspected them, indicating that they found no problems. However, both vehicles began showing transmission issues around the 50,000 to 58,000-mile mark. I was able to replace the transmissions under the manufacturer’s warranty. Unfortunately, after approximately 30,000 miles—about a year and a half later—I encountered the same issue again. Once more, the vehicles struggled to engage in reverse. When I returned to the dealership to report this recurring issue, I learned that my warranty had expired, and I would need to replace the transmission again. I would like to formally express my concerns regarding this situation. It seems that there may be a common issue with the transmission in the 2019 model, and I believe it's important for this to be addressed. Thank you for your attention to this matter.
NHTSA complaint 11691952Damaged torque converter pump and foreward planetary assy bushings. Jerks when accelerating, loses power, hesitates backing up. Overhaul of torque converter, reseal and reassemble. Hydraulic control unit not working properly and break on left front does not release and overheats. Replaced hydraulic control unit. Airbox loose and damaged. Rattling. Replaced airbox.
NHTSA complaint 11682139the transmission stopped while in motion approaching a stoplight. It made a big clunking noise kind of died and will not do anything now. It is sitting in a dealership waiting for repairs. Under NHTSA Campaign #21V376000 it is the exact issue per the Ford dealership. The only difference in that recall is the engine size is 2.5L and our is 2.0L. Ford will not do anything to help us fix the issue due to the engine size difference and the specifications of that recall. It is a 10k fix for us and Ford already knows the issue exists but it was just a slightly larger engine. Other than that the issue is the same. We would like Ford to do something about this. Luckily it happened while stopping
NHTSA complaint 11661912The contact owns a 2019 Ford Transit Connect. The contact stated while the vehicle was parked, the electrical system failed to respond, and the vehicle turned off. There were no warning lights illuminated. There was no power to the vehicle. The vehicle was towed to the dealer where unknown repairs were performed along with a taillight repair. On a separate occasion, while driving 30 MPH, the vehicle failed to respond, the transmission was not shifting properly, which caused the vehicle to jerk. The contact stated that while driving after the engine had warmed up, the vehicle would unintendedly stop. The contact returned from a trip and the vehicle was taken to a dealer and was diagnosed with transmission failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 84,500.
NHTSA complaint 11652334During a rainy day, I had water coming in from around the top driver's side windshield and from the inside light above the dash. According to my VIN there are no recalls, but apparently there have been recalls on the seal around the windshield on some. I have not had the vehicle inspected by the dealer. The problem began last month (January 2025) and each time it rains I have issues with leaking.
NHTSA complaint 11641605Transmission Issues sometimes vehicle rolls back. Not in gear hesitates at high speeds
NHTSA complaint 116411641 Transmission: very harsh shift engagements up shift and downshifting. Harsh downshifting while cornering and approaching intersections made me concerned for my safety. Random slipping in mid gears 3,4, or 5, no DTC's for slipping or harsh engagements. Transmission currently has the DTC: P0772 Shift Solenoid E Stuck On. and is not drive able. Vehicle is in my driveway until I determine where to take it. I am concerned why my vehicle Vin isn't listed in the transmission recalls when I'm having the exact same problem as the recalled vehicles. 2 Brakes: February 2024 ABS Unit. When driving on highways at speeds between 45-65mph, when I would release my foot off the gas pedal the vehicle would apply medium pressure to the braking system (without touching the brake pedal). Vehicle was taken to Nazareth Ford, they replaced a front brake hose and cycled the Anti-lock Brake System unit. I drove back on the highway and the same thing happened, brakes applied when letting off the gas pedal, almost causing an accident. I replaced the ABS unit myself and had Nazareth Ford program the software. Problem solved. I still have the old ABS unit available for inspection.
NHTSA complaint 11635748The contact owns a 2019 Ford Transit Connect. The contact stated while driving 20 MPH, the vehicle hesitated and stalled. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 91,000.
NHTSA complaint 11631372Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.