Model year

2016 Freightliner Business Class M2

Truck, diesel, 4x2, built in United States. Owner complaints on file from Aug 29, 2017 to Aug 29, 2017.

Recall campaigns covering this model year1697k vehicles or units across those campaigns
Owner complaints1Below the median 2016 truck
Severity index0.02016 trucks average 22.2
First 24 months1Complaints in its first two years
Complaints over time

Complaints about the 2016 Freightliner Business Class M2 peaked in 2017, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.75120171201820192020202120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2016 Freightliner Business Class M2 name brakes

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Brakes
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

16 recall campaigns cover the 2016 Freightliner Business Class M2

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2016 Freightliner Business Class M2
CampaignFiledSubjectComponentVehiclesRemedy
24V-924Dec 11, 2024Engine protection and inducement software may cause the engine to shut down unexpectedlyEngine and cooling139Software update
21V-067Feb 11, 2021Retaining clip that connects the transmission oil cooler line to the in-tank oil cooler may fail, possibly resulting in a transmission fluid leakPowertrain15,835Part replacement
20V-214Apr 14, 2020Rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the roadLighting63,175Inspection
18V-251Apr 19, 2018Rear disk brake calipers may have been mounted in an incorrect orientation allowing the caliper to contact the suspension, reducing brake…Brakes40Not stated
17V-402Jun 26, 2017Affected vehicles might not have a required check valve installed in one of the ports of the spring brake modulation valveBrakes1,550Repair or modification
17V-043Jan 19, 2017Affected trucks have been modified to be equipped with both left hand and right hand instrument clustersElectrical system769Part replacement
16V-666Sep 14, 2016In the event of a brake malfunction, these clusters may illuminate the Brake System Malfunction telltale/indicator lamp with the word "PARK"…Electrical system3,329Part replacement
16V-658Sep 13, 2016Brake caliper mounting bolts on the affected vehicles may be incorrectly torqued, allowing the bolts to loosen and detachBrakes251Repair or modification
16V-634Aug 31, 2016These vehicles specify a front axle weight limit that may be greater than that of the hub capacityPowertrain156Part replacement
16V-207Apr 12, 2016Affected vehicles have front axles that have a 20,000 pound capacity, however, the installed Bridgestone R249 front tires have a lower maximum…Tires4Part replacement
16V-206Apr 12, 2016Rear disk brake caliper may have been installed incorrectly, thus allowing the caliper to contact the suspensionBrakes702Not stated
15V-859Dec 22, 2015Affected axles have hex nuts on the flange yoke that may not have been properly tightenedPowertrain43Repair or modification
15V-620Oct 2, 2015Affected vehicles are equipped with certain Cummins ISB6.7, ISL9, ISX12 or ISX15 engines whose engine control module (ECM) may short circuit and…Electrical system273Part replacement
15V-617Oct 1, 2015In the affected vehicles, when the transmission shift lever is moved from reverse to neutral, the reverse gear may stay engagedPowertrain14Repair or modification
15V-613Sep 30, 2015In the affected vehicles, the steering arm bolts may not be properly tightenedSteering10,843Repair or modification
15V-586Sep 22, 2015Due to incorrect positioning, the rear disk brake calipers may contact the spring suspension reducing rear brake performanceBrakes53Not stated
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2016 Freightliner Business Class M2

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Aug 29, 2017Failure Aug 28, 201728,745 milesRockville, MDService brakes

    ROLL PIN WHICH SECURES PARK BRAKE KNOB ROUTINELY WORKS IT WAY OUT OF THE KNOB AND PREVENTS (DEPENDING ON WHAT POSITION VALVE IS IN) EITHER APPLICATION OR RELEASE OF PARKING BRAKE. OCCURS WHEN VEHICLE IS STATIONARY AND USING PARKING BRAKE.

    NHTSA complaint 11020287
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

724 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • SS 3146-FTL Apr 23, 2026 · Other
    Service Solution for M2, 108SD, 114SD - Unable to Program Replacement Bulkhead Module - Certain Model Years
  • SS 3124-FTL Apr 15, 2026 · Other
    Service Solution for Legacy M2 Bulkhead Module (BHM) Replacement and DiagnosticLink Issues
  • SF671-DLR LTR Nov 14, 2025 · Service Campaign
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI
  • SF671-Bulletin Nov 14, 2025 · Service Campaign
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI
  • SS3124-FTL Jun 4, 2025 · Other
    Service Solution for Legacy M2 Bulkhead Module (BHM) Replacement and Diagnosticlink Issue
  • CXA 3_25_NOx Mar 20, 2025 · Other
    CX Advocate for NOx conversion low faults
  • CXA 2_25_Turbo Oil Drain Feb 20, 2025 · Other
    CX Advocate for turbo oil drain cracking
  • CXA 2_25_NOx Feb 20, 2025 · Other
    CX Advocate for NOx conversion low faults
  • ICI25-004 Feb 6, 2025 · Other
    Important Campaign Information letter for SF695 – Campaign Replaced by F1012
  • CXA 1_16_Turbo Oil Drain Jan 16, 2025 · Other
    CX Advocate for turbo oil drain cracking
  • CXA 1_16_Seat Occupancy Jan 16, 2025 · Other
    CX Advocate for repairing seat occupancy sensor (TSB 91-016-FTL)
  • CXA 1_16_NOx Jan 16, 2025 · Other
    CX Advocate for NOx conversion low faults
  • CXA 1_16_DD13 Altitude Jan 16, 2025 · Other
    CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault.
  • CXA 1_16_CARB Truck Chec Jan 16, 2025 · Other
    CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
  • CXA 11_21_CARB Truck Chec Nov 21, 2024 · Other
    CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
  • WI24-019 Nov 11, 2024 · Warranty Program/Extension
    Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
  • TSB91-016-FTL Nov 20, 2024 · Service Bulletin/Repair Instructions
    Technical Service Bulletin for Repairing Seat Occupancy Sensor for ISRI, SEARS and National Truck Seats
  • CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
    CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
  • CXA 10_17_Misrated engine Oct 17, 2024 · Other
    CX Advocate for Legacy M2 – Misrated Engines in Emergency Vehicles (SF695)
  • PB01-009 Oct 23, 2024 · Other
    Parts Bulletin for Powertrain Power Distribution Module (PTPDM) Kit Replacement
  • CXA 8_24_Bulkhead Module Aug 15, 2024 · Other
    CX Advocate for bulkhead module reprogramming (SS 3146-FTL)
  • SS3146-FTL Aug 28, 2024 · Other
    Service Solution for M2, 108SD, 114SD - Unable to Program Replacement Bulkhead Module - Certain Model Years
  • CXA 7_24_Oil Suction Jul 18, 2024 · Other
    CX Advocate for Oil Suction manifolds
  • CXA 7_24_NOx Jul 18, 2024 · Other
    CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission.
  • ICI24-029 Jul 17, 2024 · Other
    Important Campaign Information Letter for SF695 – Cummins Engine Emergency Vehicle Calibration
  • CXA 06_24_NOx Jun 21, 2024 · Other
    CX Advocate communication for NOx conversion low faults
  • SF671_V2-DLR LTR Jun 21, 2024 · Service Campaign
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: 3 new SRTs and repair procedures have been created to address specific issues that arise during the repair.
  • SF671_V2-Bulletin Jun 21, 2024 · Service Campaign
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: 3 new SRTs and repair procedures have been created to address specific issues that arise during the repair.
  • ICI24-025 Jun 21, 2024 · Service Campaign
    Revised Important Campaign Inofrmation letter for SF671 - Bulletin Revision. REVISION: 3 new SRTs and repair procedures have been created to address specific issues that arise during the repair.
  • SS734-WST May 24, 2024 · Other
    Service Solution for Thread Spring Pin Suspension Alignment & Installation
  • SS3146-FTL May 8, 2024 · Other
    Service Solution for M2, 108SD, 114SD - Unable to Program Replacement Bulkhead Module - Certain Model Years
  • ICI24-013 Mar 8, 2024 · Service Bulletin/Repair Instructions
    Important Campaign Information letter for SF671 Campaign Suspended
  • SF671 Feb 21, 2024 · Service Bulletin/Repair Instructions
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
  • ICI24-009 Feb 21, 2024 · Service Bulletin/Repair Instructions
    Important Campaign Information letter for SF671 - Bulletin Revision. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
  • ICI24-006 Feb 20, 2024 · Service Bulletin/Repair Instructions
    Important Campaign Information letter for FL974 - Revised Bulletin & Population
  • FL974 Feb 20, 2024 · Service Bulletin/Repair Instructions
    Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been ad…
  • SF671 Jan 19, 2024 · Service Bulletin/Repair Instructions
    Field Service Campaign for Beverage Body Frame Rail 50 KSI
  • FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
    Emissions Recall: Cummins DEF Sensor Shortage
  • SB49-042 Feb 15, 2022 · Service Bulletin/Repair Instructions
    Freightliner Service Bulletin for DEF Connector Reinforcement Caps.
  • CSR 520 Jul 28, 2021 · Service Bulletin/Repair Instructions
    Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific model year 2014 through 2019 Freightliner Business Class M2 vehicles manufactured Octob…
  • SB54-295 Feb 1, 2016 · Service Bulletin/Repair Instructions
    Vehicles built in model year 2016 use a bulkhead module (BHM) with a 500k auto baud rate. If a BHM needs replacement, it must be replaced with the new BHM (A66-03086-000) with a 500k auto baud rate.
  • SS1032974 Jul 11, 2017 · Service Bulletin/Repair Instructions
    SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display
  • SS1032728 Nov 28, 2017 · Service Bulletin/Repair Instructions
    SS 1032728 Bulkhead Module Fault Codes 524280 thru 524286 with FMI 7 Clarification
  • SS1032989 Feb 9, 2017 · Service Bulletin/Repair Instructions
    Service Solution SS 1032989 – BHM Fault Code Changes
  • SS1032998 Feb 16, 2017 · Service Bulletin/Repair Instructions
    Service Solution SS 1032998 M2 mirror wind noise
  • SS1033094 May 12, 2017 · Service Bulletin/Repair Instructions
    Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
  • SS1033180 Jul 25, 2017 · Service Bulletin/Repair Instructions
    Service Solution SS 1033180 BHM Fault Code SPN 524251 FMI 7 - Extr...
  • SS1033289 Dec 12, 2017 · Service Bulletin/Repair Instructions
    Service Solution SS 1033289 BHM Fault Code SPN 524249 / FMI 7
  • TechTalk8131 May 6, 2021 · Service Bulletin/Repair Instructions
    Tech Talk discussion M2 BHM code SPN 7000 FMI 4 and 6. AKA SPN 1491.
  • SB54-295 Feb 1, 2016 · Service Bulletin/Repair Instructions
    Vehicles built in model year 2016 use a bulkhead module (BHM) with a 500k auto baud rate. If a BHM needs replacement, it must be replaced with the new BHM (A66-03086-000) with a 500k auto baud rate.
  • SB54-278 Jan 1, 2016 · Service Bulletin/Repair Instructions
    Powernet Troubleshooting Guide: Batteries, Path, Alternator, and Starter
  • SB20-58 Jan 1, 2016 · Service Bulletin/Repair Instructions
    Early EPA07 QLD Radiator Replacement. As part of the changes made for early production EPA07 engines, the transmission oil cooler was moved into the radiator, and transmission oil cooler lines equipped with Gates Quick-Detach (QLD) connectors were fitted.
  • SB09-37 Jan 1, 2016 · Service Bulletin/Repair Instructions
    Air Cleaner Modifications for Dusty Environments, 108SD/ 114SD and Business Class M2.
  • SB09-32 Jan 1, 2016 · Service Bulletin/Repair Instructions
    CANCELED: Air Cleaner Safety Element Replacement, Business Class M2.
  • FL688 Nov 1, 2015 · Service Bulletin/Repair Instructions
    Rear Brake Calipers and Anchor Plates.
  • SB54-320 Apr 30, 2021 · Service Bulletin/Repair Instructions
    Updated Service Bulletin for upgrading BHM software for switch expansion module fault SPN 698 FMI 7. This bulletin replaces the version dated 11/11/2019. Figure 3 has been updated with a new hardware part number. A procedure was added to the data download …
  • 16TS-08REV Apr 19, 2021 · Service Bulletin/Repair Instructions
    Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
  • WI21-009 Apr 19, 2021 · Service Bulletin/Repair Instructions
    Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
  • WI21-008 Apr 6, 2021 · Service Bulletin/Repair Instructions
    Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
  • CALFTL49-003 Mar 18, 2021 · Service Bulletin/Repair Instructions
    Customer Advisory Letter for DEF Header Replacement.
Source: NHTSA manufacturer communications files.