Model year

2017 Freightliner Business Class M2

Truck, diesel, 4x2, built in United States. Owner complaints on file from Feb 22, 2019 to Feb 22, 2019.

Recall campaigns covering this model year15102k vehicles or units across those campaigns
Owner complaints1Close to the median 2017 truck
Severity index100.02017 trucks average 30.0
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2017 Freightliner Business Class M2 peaked in 2019, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751201912020202120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2017 Freightliner Business Class M2 name brakes

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Brakes
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

15 recall campaigns cover the 2017 Freightliner Business Class M2

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2017 Freightliner Business Class M2
CampaignFiledSubjectComponentVehiclesRemedy
24V-924Dec 11, 2024Engine protection and inducement software may cause the engine to shut down unexpectedlyEngine and cooling139Software update
21V-484Jun 24, 2021Light kit does not properly illuminate the license plate, shining rearward, instead of downward as intendedLighting89Part replacement
21V-067Feb 11, 2021Retaining clip that connects the transmission oil cooler line to the in-tank oil cooler may fail, possibly resulting in a transmission fluid leakPowertrain15,835Part replacement
20V-466Aug 7, 2020Engine harness may contact and chafe at various locations around the air compressor and the frame railElectrical system5,374Repair or modification
20V-214Apr 14, 2020Rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the roadLighting63,175Inspection
18V-913Dec 19, 2018Affected vehicles may have loose steering and tie rod arm boltsSteering501Repair or modification
18V-353May 29, 2018Brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosenBrakes8,741Repair or modification
18V-251Apr 19, 2018Rear disk brake calipers may have been mounted in an incorrect orientation allowing the caliper to contact the suspension, reducing brake…Brakes40Not stated
17V-402Jun 26, 2017Affected vehicles might not have a required check valve installed in one of the ports of the spring brake modulation valveBrakes1,550Repair or modification
17V-043Jan 19, 2017Affected trucks have been modified to be equipped with both left hand and right hand instrument clustersElectrical system769Part replacement
16V-824Nov 15, 2016Tires on the affected vehicles may have cured improperly, possibly resulting in a partial tread separationTires863Part replacement
16V-666Sep 14, 2016In the event of a brake malfunction, these clusters may illuminate the Brake System Malfunction telltale/indicator lamp with the word "PARK"…Electrical system3,329Part replacement
16V-658Sep 13, 2016Brake caliper mounting bolts on the affected vehicles may be incorrectly torqued, allowing the bolts to loosen and detachBrakes251Repair or modification
16V-634Aug 31, 2016These vehicles specify a front axle weight limit that may be greater than that of the hub capacityPowertrain156Part replacement
16V-206Apr 12, 2016Rear disk brake caliper may have been installed incorrectly, thus allowing the caliper to contact the suspensionBrakes702Not stated
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2017 Freightliner Business Class M2

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Feb 22, 2019Failure Jan 25, 201975,000 milesWhippany, NJService brakesCrash1 killed

    VEHICLE WAS STATIONARY AND PARKED IN A RESIDENTIAL DRIVEWAY. THE TRUCK ROLLED FORWARD AND TRAPPED DRIVER UNDER REAR TIRE SET. DEFECTIVE PARKING BRAKE SYSTEM. DEFECTIVE PARKING BRAKE SPRINGS.

    NHTSA complaint 11181784
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

666 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • SS 3124-FTL Apr 15, 2026 · Other
    Service Solution for Legacy M2 Bulkhead Module (BHM) Replacement and DiagnosticLink Issues
  • FleetCom_Oil Plug Loc Dec 11, 2025 · Other
    Fleet Communications for NFD Lower Oil Plug Location - SP Axles
  • SF671-DLR LTR Nov 14, 2025 · Service Campaign
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI
  • SF671-Bulletin Nov 14, 2025 · Service Campaign
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI
  • SS3124-FTL Jun 4, 2025 · Other
    Service Solution for Legacy M2 Bulkhead Module (BHM) Replacement and Diagnosticlink Issue
  • CXA 3_25_NOx Mar 20, 2025 · Other
    CX Advocate for NOx conversion low faults
  • CXA 2_25_Turbo Oil Drain Feb 20, 2025 · Other
    CX Advocate for turbo oil drain cracking
  • CXA 2_25_NOx Feb 20, 2025 · Other
    CX Advocate for NOx conversion low faults
  • ICI25-004 Feb 6, 2025 · Other
    Important Campaign Information letter for SF695 – Campaign Replaced by F1012
  • CXA 1_16_Turbo Oil Drain Jan 16, 2025 · Other
    CX Advocate for turbo oil drain cracking
  • CXA 1_16_Seat Occupancy Jan 16, 2025 · Other
    CX Advocate for repairing seat occupancy sensor (TSB 91-016-FTL)
  • CXA 1_16_NOx Jan 16, 2025 · Other
    CX Advocate for NOx conversion low faults
  • CXA 1_16_DD13 Altitude Jan 16, 2025 · Other
    CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault.
  • CXA 1_16_CARB Truck Chec Jan 16, 2025 · Other
    CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
  • TSB35-039-FTL Dec 7, 2024 · Service Bulletin/Repair Instructions
    Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management
  • TSB35-039-FTL Nov 19, 2024 · Service Bulletin/Repair Instructions
    Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management.
  • CXA 11_21_M2, SD Transfer Nov 21, 2024 · Other
    CX Advocate for M2 and SD Vehicles Transfer Case Failures Due to Excessive Vehicle Speed (SS 3155-FTL)
  • CXA 11_21_CARB Truck Chec Nov 21, 2024 · Other
    CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
  • WI24-019 Nov 11, 2024 · Warranty Program/Extension
    Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
  • TSB91-016-FTL Nov 20, 2024 · Service Bulletin/Repair Instructions
    Technical Service Bulletin for Repairing Seat Occupancy Sensor for ISRI, SEARS and National Truck Seats
  • CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
    CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
  • CXA 10_17_Misrated engine Oct 17, 2024 · Other
    CX Advocate for Legacy M2 – Misrated Engines in Emergency Vehicles (SF695)
  • SS3155-FTL Oct 22, 2024 · Other
    Service Solution for M2 and SD Vehicles Transfer Case Failures Due to Excessive Vehicle Speed
  • SS1023366-Detroit Oct 1, 2024 · Other
    Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
  • PB01-009 Oct 23, 2024 · Other
    Parts Bulletin for Powertrain Power Distribution Module (PTPDM) Kit Replacement
  • SS1023366-Detroit Sep 16, 2024 · Other
    Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
  • TSB35-039-FTL Aug 29, 2024 · Service Bulletin/Repair Instructions
    Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management. Description of Revisions: The bulletin replaces the version dated 05/14/2024. Creation date has been updated.
  • CXA 7_24_Oil Suction Jul 18, 2024 · Other
    CX Advocate for Oil Suction manifolds
  • CXA 7_24_NOx Jul 18, 2024 · Other
    CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission.
  • TSB35-039-FTL Jul 1, 2024 · Service Bulletin/Repair Instructions
    Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management. Description of Revisions: The bulletin replaces the version dated 05/14/2024. Creation date has been updated.
  • ICI24-029 Jul 17, 2024 · Other
    Important Campaign Information Letter for SF695 – Cummins Engine Emergency Vehicle Calibration
  • CALFTL13-002 Jul 17, 2024 · Service Bulletin/Repair Instructions
    Customer Advisory Letter for Proactive Air Compressor, Resonator, and Suction Line Replacement
  • CXA 06_24_NOx Jun 21, 2024 · Other
    CX Advocate communication for NOx conversion low faults
  • SF671_V2-DLR LTR Jun 21, 2024 · Service Campaign
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: 3 new SRTs and repair procedures have been created to address specific issues that arise during the repair.
  • SF671_V2-Bulletin Jun 21, 2024 · Service Campaign
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: 3 new SRTs and repair procedures have been created to address specific issues that arise during the repair.
  • ICI24-025 Jun 21, 2024 · Service Campaign
    Revised Important Campaign Inofrmation letter for SF671 - Bulletin Revision. REVISION: 3 new SRTs and repair procedures have been created to address specific issues that arise during the repair.
  • VSWP Customer Letter May 21, 2024 · Other
    Customer letter regarding variable speed water pump.
  • MYCOM_05142024-1 May 15, 2024 · Other
    My Communications for SSI DEF Header Warranty Policy Extension for B6 7 Engines Model Years 2017-2021
  • SS734-WST May 24, 2024 · Other
    Service Solution for Thread Spring Pin Suspension Alignment & Installation
  • TSB35-042-FTL May 29, 2024 · Service Bulletin/Repair Instructions
    Technical Service Bulletin for New Final Drive Over Heat Diagnostic
  • TSB35-039-FTL May 15, 2024 · Service Bulletin/Repair Instructions
    Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management
  • CumminsB6.7SSI Apr 26, 2024 · Service Bulletin/Repair Instructions
    Extended Warranty Policy for certain Cummins B6.7 engines with SSI DEF headers for EPA and CARB Emissions Reporting
  • ICI24-013 Mar 8, 2024 · Service Bulletin/Repair Instructions
    Important Campaign Information letter for SF671 Campaign Suspended
  • SF671 Feb 21, 2024 · Service Bulletin/Repair Instructions
    Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
  • ICI24-009 Feb 21, 2024 · Service Bulletin/Repair Instructions
    Important Campaign Information letter for SF671 - Bulletin Revision. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
  • ICI24-006 Feb 20, 2024 · Service Bulletin/Repair Instructions
    Important Campaign Information letter for FL974 - Revised Bulletin & Population
  • FL974 Feb 20, 2024 · Service Bulletin/Repair Instructions
    Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been ad…
  • SF671 Jan 19, 2024 · Service Bulletin/Repair Instructions
    Field Service Campaign for Beverage Body Frame Rail 50 KSI
  • FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
    Emissions Recall: Cummins DEF Sensor Shortage
  • SB54-295 Jul 28, 2022 · Service Bulletin/Repair Instructions
    Revised Freightliner Service Bulletin for Replacing an Auto Baud Rate Detecting Bulkhead Module with a Fixed Baud Rate BHM. Description of Revisions: This bulletin replaces the version dated 02/01/2016. Information about auto baud rate connections has been …
  • SB49-042 Feb 15, 2022 · Service Bulletin/Repair Instructions
    Freightliner Service Bulletin for DEF Connector Reinforcement Caps.
  • SB83-161 Aug 25, 2021 · Service Bulletin/Repair Instructions
    Freightliner Service Bulletin for Heater Hose Clearance. Some Business Class M2 106 vehicles built from January 2017 through June 2021 may have a heater hose installed too close to the electric horn.
  • CSR 520 Jul 28, 2021 · Service Bulletin/Repair Instructions
    Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific model year 2014 through 2019 Freightliner Business Class M2 vehicles manufactured Octob…
  • SS1032974 Jul 11, 2017 · Service Bulletin/Repair Instructions
    SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display
  • SS1032728 Nov 28, 2017 · Service Bulletin/Repair Instructions
    SS 1032728 Bulkhead Module Fault Codes 524280 thru 524286 with FMI 7 Clarification
  • SS1032989 Feb 9, 2017 · Service Bulletin/Repair Instructions
    Service Solution SS 1032989 – BHM Fault Code Changes
  • SS1032998 Feb 16, 2017 · Service Bulletin/Repair Instructions
    Service Solution SS 1032998 M2 mirror wind noise
  • SS1033055 Nov 1, 2018 · Service Bulletin/Repair Instructions
    SS 1033055 Cummins Fault Code 4277 - DEF Exhaust Fluid Quality Unavailable
  • SS1033094 May 12, 2017 · Service Bulletin/Repair Instructions
    Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
  • SS1033180 Jul 25, 2017 · Service Bulletin/Repair Instructions
    Service Solution SS 1033180 BHM Fault Code SPN 524251 FMI 7 - Extr...
Source: NHTSA manufacturer communications files.