Heavy truck, diesel, 6x4, built in Mexico. Owner complaints on file from Mar 19, 2024 to Sep 17, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
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Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-093 | Feb 8, 2024 | Steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of… | Steering | 11 | Part replacement |
| 23V-299 | Apr 26, 2023 | Vehicle is equipped with an electronic stability control system and tire combination that may understeer during a J-turn | Stability and traction control | 266 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
14 complaints on file, page 1 of 1.
The forward collision avoidance system fails to distinguish stationary objects from animate objects resulting in immediate engagement of the braking system.
NHTSA complaint 11687882See attached document for complaint.
NHTSA complaint 11668076It is hard to impossible to drive the truck in a straight line (compared to models without the smartvalves), and often drifts side to side randomly without any warning or feedback. The steering requires constant input, and the "feel" of the truck is not correct to allow intuitive steering. When driving in tight areas, I find that I need to stay at least a foot away from barriers or other objects to not be in danger of hitting them. When in width-limited areas, like construction zones, I often need to straddle the center line and block other vehicles from passing me, so as not to be in danger of collision. These controllability problems are induced by the "active" smartvalve system. This is the chassis leveling system that adjusts air to the suspension air springs (air bags). The smart valve system is there to allow a driver to adjust the suspension up or down as needed to assist in hooking in improperly positioned trailer (to prevent injuries). The system also actively interferes with what would be the normal operation of a suspension "leveling" valve, and adjusts and or blocks the normal flow of air in and out of the suspension when driving. This results in poor handling and control problems. I have asked to have the valve replaced with a normal "dumb" valve on my truck, since I have found that the trucks handle normally with a standard leveling valve. I have also found that in many curvy road situations, the truck is hard to keep from running off the road, even bobtail. There is severe apparent understeer, and it seems likely to be attributed to the smartvalve leveler interfering with the suspension. I see that there is a recall on Freightliners having to do with understeer problems on curves (Recall 234245 [USA]: Understeering during a j-turn may increase the risk of a crash.). The recall says that Freightliner will replace the tires; it is likely that this will not help in the case of models with an active "smartvalve" system.
NHTSA complaint 11633144The cruise control has been programmed to stay engaged, in many instances, after the driver has used the foot brake. In some situations, like approaching a traffic circle, I have slowed down with the foot brake, then had the truck unexpectedly start to accelerate after I released the brake. This apparently has to do with a vehicle in my headway allowing the cruise to remain engaged, and then after the vehicle leaves my headway the truck thinks it can accelerate again. There is never a good reason for the cruise control in any vehicle to remain engaged after using the brakes. This results in unpredicted situations, like unplanned acceleration. This also applies to vehicles trying to merge in front of me, where I use the brakes to back off some and allow them in, but then the cruise (still engaged) will accelerate again toward the vehicle that was previously in my headway.
NHTSA complaint 11633142Complaint 1 When using cruise control in 2024 Freightliner Cascadia trucks with level 2 autonomous driving features, there is no option to turn off the autonomous driving features (and use standard cruise control); the driver is forced to use the system if he wants or needs to use cruise control. This apparently is a software setting that is available in some versions, but is not available in models bought/leased to large trucking companies. Complaint 2 There is no way to adjust the "agressiveness" of the self-driving (acceleration and braking) feature of these trucks. The default in this model truck is unknown to me, but in slow-and-go or stop-and-go traffic, the truck is highly aggressive; the truck follows too close very often, and waits until the last second to slow or stop in most cases. This also happens in high volume, higher speed traffic.
NHTSA complaint 11633141These trucks have a non-adjustable default setting for Over and Under cruise control speed setting. This means, in the case of the truck I drove, that the cruise control will allow the truck to go 5 mph over the set speed before engaging the engine brake, or 4 mph under the setting before accelerating. The problem is that when set for the speed limit, the truck will climb to 7 mph over the set speed before engaging engine brake. When driving on a downgrade with a lot of weight, the truck quickly gets to well over a safe speed before the truck will attempt to slow down. This often results in an overspeed situation when approaching curves. In older models of Freightliner, and maybe in current versions that are adjustable, there is a setting to change this to closer to the set speed. In this model, or large companies' ordered versions, this adjustment is not available. The idea is to save fuel by "hyper-mile" style of driving. It makes for an unpredictable speed of vehicle, frustrating other drivers, and sometimes leading to unsafe overspeed situations.
NHTSA complaint 11633138When a vehicle is merging into my lane, the truck will often not detect or react to the encroaching vehicle; this happens even when there is plenty of space, and the encroaching vehicle is halfway into my lane. I have had to intervene several times, since the truck was accelerating toward the previous vehicle in my headway, and ingoring the intervening merging vehicle. In contrast, the sensors in the truck apparently can see when a vehicle is near to the front, and mostly out of the headway of the truck (only part of the front vehicle in my lane, like when exiting). This truck will brake, and continue braking unnecessarily (and unnecessarily hard braking) for a vehicle that is completely out of my lane (by several feet), before continuing and regaining speed. This shows that the sensors are capable of "seeing" and tracking the vechicles, but still does not respond to traffic merging into the truck's headway.
NHTSA complaint 11633136When driving in highway traffic at moderate to high speeds (as well as low speeds), the truck will often accelerate with (and towards) a vehicle that is less than 1 second ahead of the truck. Certainly this often happens when there is not a safe distance between the truck and the next vehicle. The trucks systems in no way seem to expect that the next vehicle could slam on brakes at any moment. I have had this happen many times when a vehicle merges too close in front of me and then accelerates. The truck will accelerate with the vehicle (that the truck is now tailgating), even though there is slowing or stopping traffic directly ahead of the vehicle the truck is following. The Safety Director at Tyson Foods, Robert Carl, told me in a conference call about the unsafe flaws in the truck, that these Freightliner systems are programmed to "try" to maintain about a 2.5 second following distance. Even this is patently unsafe. Driver safety guidelines (FMCSA) are: "If you are driving below 40 mph, you should leave at least one second for every 10 feet of vehicle length. For a typical tractor-trailer, this results in 4 seconds between you and the leading vehicle. For speeds over 40 mph, you should leave one additional second." It would appear that Daimler/Freightliner may have used Autonomous Driving software that was designed for cars, and has tried to "adjust" it to work in tractor-trailers. That is speculation, but based on the supposed target following distance, that may be correct. 2.5 seconds is certainly too close, and the distances of less than 1 second that I have commonly seen are not acceptable in any truck.
NHTSA complaint 11633132When approaching stopped traffic, sometimes the truck will respond and begin to slow down. At other times, the truck will continue at set speed toward a detected stopped vehicle, and in situations where the time and distance are way too short to justify no reaction by the system. The truck at sometimes acts like it is auto-driving; at others it acts as if it is only in crash-mitigation mode, and will wait for the driver until the last possible second and then slam on brakes. There have been some times where the truck actually gave a collision warning (alarm and display turns red), but in no way attempted to slow itself. This happens with vehicles detected in the truck's headway for multiple seconds beforehand. In short, the truck will sometimes apparently allow itself to rear-end a vehicle in front of itself, even though the sensors detected it and it had plenty of time to react. When there has been a collision warning with no action by the autonomous system, it has often been when there is less than 1/2 second for the driver to intervene.
NHTSA complaint 11633128The cruise control (level 2 autonomous) will turn itself off without any warning sometimes. This happens any time the truck is set for above the speed limit by more than 2 mph. The truck uses a speed limit map, independent of actual posted speed limits. When the truck detects a speed limit drop to below the cruise setting, either real or imagined, the cruise control disengages without any warning or notification. This is a problem when I expect the truck to continue its autonomous function in traffic situations, but it does not, and without warning. The system will even disengage while it is operating; it will be slowing or maintaining a following distance, then disengage. The driver has no idea if the truck is still auto-driving until he is close to a rear-end accident. Also, bear in mind that speed limit signs are often only posted on the right side of the road; If there is something blocking the sign, like another vehicle, the cruise will still disengage without warning, and the driver does not know it. The only way to tell if cruise is still engaged is by looking for a small green icon in the bottom left of the dash display, which is over 20 degrees down from focal view. Also, there are times when the cruise disengages for no apparent reason. Sometimes there is a barely audible bluetooth-disconnect type sound, but often there is no audible warning. There is also no display warning of any type.
NHTSA complaint 11633126On [XXX] I was traveling across Wyoming west from Laramie Wy to Cokeville Wy. It had been snowing all day with temperatures fluctuating between 28 and 31 degrees. I had my headlights on all day when the sun went down I was on [XXX] and I couldn't see anything. I had to pull over on the side of the snow covered road to find my headlights totally covered with about a half inch of snow and ice. I asked my dealer to check the LED headlight heaters and was told Freightliner didn't build a heater for their LED headlights. LED headlights do not create heat on their own and there for will not melt snow and ice off like traditional halogen lights will. I travel from Oregon to Colorado every week and this is a serious safety defect it is dangerous to pull over to clear snow and ice on the side of the road just so Freightliner could save a few dollars on headlight heaters that all LED headlight manufacturers are already included on other vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11624895The contact owned a 2024 Freight Liner PT. The contact stated while the driver was driving at 64 MPH, the driver heard a pop sound, and the vehicle veered off to the left and crashed into a cement guard rail. The contact stated that the driver was steering in the right direction, however, the vehicle independently veered to the left. The vehicle was towed to the tow yard. The vehicle was deemed totaled by the insurance company. In addition, the contact stated that the same vehicle experienced a similar failure in January 2024. The contact stated that the vehicle was jack-knifed, however, the video confirmed that the driver was driving at 48 MPH and did not depress the brake pedal. Also, the contact stated that before the January 2024 failure, the engine was rebuilt in the vehicle. The contact was concerned that the failure was due to manufacturer defects. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,500.
NHTSA complaint 11624756Intermittent air leak from the Turbo cut off valve on Wabco air drier, Causing loss of system air pressure. This issue has been happening on many of the freightliner trucks in our fleet, Ever since Wabco re-designed the air drier. Wabco tag info. 23161 116973 4324801450
NHTSA complaint 11614562All 6 Rotors have circumferential Groves. Dealer refuses to fix the issue. It was dropped for repairs due to lack of proper braking. Dealer road tested unit and stated that everything operates properly. When confronted that groves will get deeper in short period of time and it's a safety issue they still refused to repair. Unit has bumper to bumper warranty for 100k miles.
NHTSA complaint 11578262Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.