Complaints over time
Complaints about the 2015 GEM E4 peaked in 2016, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2015 GEM E4
Body and fuel not decoded. Owner complaints on file from Mar 16, 2016 to Mar 16, 2016.
Recall campaigns covering this model year11,364 vehicles or units across those campaigns
Owner complaints1Close to the median 2015 vehicle
Severity index0.0Crash, fire, injury or death per 100
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2015 GEM E4 name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2015 GEM E4
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 15V-820 | Dec 7, 2015 | Seat belts in the affected vehicles have retractor mechanisms that may fail, causing the seat belt to be stuck in one position | Seat belts | 1,364 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2015 GEM E4
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Mar 16, 2016Failure Mar 15, 201645 milesMyrtle Beach, SCElectrical system, Exterior lighting
THE CAR DOES NOT REGISTER THE BATTERY LIFE BECAUSE IF WIRING PROBLEM AND YOU RUN OUT OF POWER IN MIDDLE OF STREET AND DON'T EVEN KNOW YOU ARE LOW IN POWER BECAUSE IT DON'T WORK RIGHT AND TAIL LIGHTS DON'T WORK BECAUSE A FUSE KEEPS BLOWING THEY SAID AND DEALER CAN'T FIND OUT HOW TO FIX EITHER THING THAT PUTS US IN DANGER IN THIS CAR ON HIGHWAY LEAVING US IN STREET.HAS BEEN TO SHOP 3 TIMES IN 6 MONTHS FOR THIS AND GEM CONSUMER SERVICE DEPARTMENT AT 1-855-743-3436 SAID THEY HAVE NOTHING SHOWING CAN HAS HAD THESE COMPLAINS OR FIXED ANYTHING ON THIS CAR. ON THE HIGHWAY IS WHERE YOU FIND THIS AT, WHEN YOU ARE LEFT THERE STUCK. DATE AT BOTTOM WAS THE LAST TIME IT HAPPEN , BUT HAS HAPPENED 3 TIMES TO DATE.
NHTSA complaint 10849966
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
3 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- G-15-12-01 R01 Dec 10, 2015 · Service Bulletin/Repair Instructions
This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training. - SAF-16-01 Aug 16, 2016 · Service Bulletin/Repair Instructions
A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications. - L-18-04-01 R01 Apr 18, 2018 · Service Bulletin/Repair Instructions
GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers of cold weather effects on battery range of GEM vehi…
Source: NHTSA manufacturer communications files.