Sedan, electric, 4x2, built in Japan. Owner complaints on file from Oct 14, 2019 to Aug 31, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-326 | Jun 4, 2020 | Seat belt webbing sensor locking mechanism may not lock as intended | Seat belts | 128 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
We have a Clarity EV. It has been great for 4 years. But recently, all of the sudden, we started getting system failure messages on the dash. Different systems, including brakes. And the brake pedal went to the floor. I have read about similar failures online at “clarity forum”. Some who posted believe it is a 12-volt battery problem. And Triple A came out and tested it and said the battery is due for replacement Here’s the thing: my mechanic cleared the codes and the car ran perfectly for 24 hours. Before the failures happened again. I took it to Honda, and they insist that the brake system is the problem. And that it’s dangerous to drive the way it is. They say a “brake fuel sensor code” recommended replacing a (brake) “cylinder set” for $2495 I decided to have them install a new battery first. And wanted them to “clear the codes”. i am not sure they cleared them, cuz the brakes still go to the floorboard. So: It’s either a battery issue (or something else) causing the error codes. And we are then being told an expensive brake repair has to be done. Or The brake system failed at 37,000 miles. Which should be a recall item Or. it is both Because of other postings with problems similar to mine, i think the car should be recalled because of the brakes
NHTSA complaint 11541968The contact owns a 2019 Honda Clarity Electric. The contact stated that the vehicle failed to start up as needed. The contact mentioned the vehicle had to be jump-started. The contact stated that the failure occurred multiple times. The vehicle was taken to the dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint 11446519PHEV BURNING SMELL ECON (EV) DRIVING. IT HAPPENED 2 TIMES AFTER THE BATTERY DROPS TO TWO BARS, WHICH MEANS MODE WAS CHANGED TO HYBRID FROM ECON. THERE WERE BIG VROOM SOUNDS FROM ENGINE ROOM WHEN EV MODE CONVERTED HYBRID MODE AT THE SPEED OF 60-70 MPH. EVEN AT THE SPEED OF 5-10 MPH, THE ENGINE SOUND WAS REALLY BIG (IT SOUNDED LIKE REALLY HIGH RPM AT THE LOW SPEED). AROUND 2-3 MIN DRIVING AS HYBRID MODE FROM ECON, I FELT VERY STRONG BURNING SMELL FROM THE ENGINE AREA. I GOOGLED AND FOUND I'M NOT THE ONLY PERSON WHO EXPERIENCED THIS PROBLEM. THERE WOULD BE PROBLEMS WITH EV, ICE, HYBRID SYSTEM. ALSO IT COULD BE FIRE HAZARD WHEN BEING CHARGED.
NHTSA complaint 11269630Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.