2018 Infiniti Q60

25 complaints on file, page 1 of 2.

1. Filed Aug 22, 2026Failure Aug 4, 2026torrance, CAEngine, Power train

   While driving home, I experienced an extreme amount of white smoke coming from my exhaust. The smoke was so severe that I could barely see vehicles behind me. Because I was on the freeway and concerned about my safety and the safety of others, I pulled over when safe and had the vehicle towed home and then to an Infiniti dealership for diagnostics. I had previously researched Infiniti’s extended powertrain warranty for turbochargers applicable to my specific year/model and learned of premature turbocharger failures and the potential for resulting engine damage. The dealership confirmed that my turbocharger had failed, but also stated that my engine was failing and that the engine damage would not be covered under warranty. The service technician initially attributed the engine failure to inadequate oil changes. When I explained that I had recently had the oil changed and had consistently maintained the vehicle, he stated that because my oil changes were performed outside of the dealership, they may not have been done properly and the vehicle may not have been adequately inspected. He also referenced the hiring practices of other companies as a possible cause. I am concerned that this explanation is being used to avoid addressing whether the known turbocharger defect caused or contributed to the engine failure.There were no warning lights or other indications before this incident that my vehicle was experiencing a catastrophic mechanical problem. The failure occurred suddenly while I was traveling on the freeway, leaving my vehicle undriveable and requiring a tow. My primary concern is safety. If these turbochargers are known to fail prematurely and can cause significant oil leakage and subsequent engine damage, loss of power, or other mechanical failures, waiting until the turbocharger fails may create a serious safety hazard. A sudden loss of power or acceleration on a freeway could result in a collision, while substantial oil leakage can cause a fire.

   NHTSA complaint 11758695
2. Filed Jul 19, 2026Failure Jul 16, 2026Tomball, TXAir bags, Power train, Seat belts

   Component/System: Supplemental Restraint System (SRS) / Airbag Occupancy Classification System — Passenger Side What Happened: The airbag/SRS warning light illuminated on my 2018 Infiniti Q60 (VIN [XXX], 102,388 miles). The vehicle was taken to Sewell Infiniti of Dallas ([XXX]) for diagnosis. The technician performed a diagnostic scan and found fault code B00A0-00 related to the passenger seat occupancy classification system. The technician performed a relearn and reset procedure on the occupancy sensor (Step 1 of the progressive repair protocol, at a cost of $143.99). The relearn procedure failed. The technician confirmed the control units are functioning correctly but that the seat sensors have failed and only come with the new passenger front seat frame assembly. The technician also identified a fault code for the right front seat belt buckle switch located inside the passenger front seat belt buckle, which was found during the relearn attempt. The buckle is currently functional but the fault code is present. Sewell Infiniti confirmed the final repair required is replacement of the passenger front seat frame assembly at a quoted cost of $7,948.69, which includes the occupancy classification sensor and the seat belt buckle switch. This repair has not yet been authorized or completed. The vehicle is currently being driven with the airbag warning light illuminated and the occupancy sensor fault unresolved. Is the component available for inspection? Yes. The vehicle is in my possession and available for inspection upon request. How Safety Was Put at Risk: The passenger seat occupancy classification system is a critical component of the supplemental restraint system. Its function is to detect whether a passenger is present in the front passenger seat and to classify the occupant appropriately so that the airbag control module can determine whether and how to deploy the passenger frontal airbag in a collision. With the occupancy INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)

   NHTSA complaint 11751340
3. Filed Jun 24, 2026Failure Jun 24, 2026fort lauderdale, FLAir bags

   I own an Infiniti with fewer than 45,000 miles on it. Recently, the airbag warning light illuminated, so I brought the vehicle to an Infiniti dealership for diagnosis. I was informed that the issue is a known problem involving the seat frame and that the recommended repair is replacement of the seat frame. I was then quoted approximately $11,000 for the repair. I purchased this vehicle less than a year ago and am extremely concerned that a component critical to the airbag system has failed at such low mileage. More importantly, I have been advised that the airbag system will not work while this condition exists, creating what I believe to be a significant safety hazard. Given the low mileage of the vehicle, the reported history of this issue, and the potential impact on occupant safety, I am requesting that Infiniti review this matter. I

   NHTSA complaint 11746278
4. Filed Jan 29, 2026Failure Nov 24, 2025Santa Clara, CAElectrical system, Engine, Power train

   The vehicle was subject to an active manufacturer safety recall involving the oil pressure control system and diagnostic trouble code P06DA, which requires inspection and replacement of the Engine Room Sub-Harness if the condition is present. The defect was confirmed by an authorized dealer, DTC P06DA was verified, and the Engine Room Sub-Harness was replaced in accordance with the recall remedy instructions. However, the manufacturer failed to fully remedy the recall, as the consumer was required to pay a significant portion of the repair cost out-of-pocket. While the manufacturer provided partial reimbursement, the remaining balance was charged to the vehicle owner despite the repair being performed solely to address a safety recall condition. Requiring consumer payment to obtain a mandated safety recall repair does not constitute a complete or timely remedy under recall obligations. This complaint is submitted to document the manufacturer’s failure to fully comply with safety recall requirements and to seek appropriate oversight and corrective action.

   NHTSA complaint 11714198
5. Filed Jul 15, 2025Failure Jul 15, 2025Rowlett, TXAir bags

   In-dash airbag light stays on as well as the passenger side airbag. Took the vehicle to Infiniti dealership who recommended to change the OCS Unit and OCS Sensor which costs over $18,000+. Of course, the vehicle in question is not in warranty and we are not going to pay for the repair due to the fact cost to repair is equivalent to the value of the vehicle. This is a safety hazard and have looked at Infiniti forums with my model having the same issue. A disaster waiting to happen with airbag not deploying when front passenger is sitting there in case of an accident. This should be a mandatory recall! It appears Infiniti have had similar issue with other models. Links to forums below - [XXX] [XXX] [XXX] PREVIOUS RECALL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11673840
6. Filed Jul 15, 2025Failure Jul 14, 2025Centerville, OHService brakes

   2018 Infiniti Q60, ABS Actuator is malfunctioning. Causing spongy feeling when applying breaks. When breaking, the pedal goes to the floor in order to stop.

   NHTSA complaint 11673659
7. Filed Mar 19, 2025Failure Jan 27, 2025Santa Clara, CAEngine, Power train

   On Feb 5, 2025, I received written confirmation from Infiniti Consumer Affairs (Case #[XXX]) that my vehicle was eligible for recall repair. However, on Jan 27, 2025, my Infiniti dealer (Stevens Creek Infiniti) informed me that Infiniti had denied the recall, despite this being necessary for California emissions compliance. This contradicts their initial confirmation and leaves me unable to legally smog or register the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11649269
8. Filed Mar 11, 2025Failure Nov 1, 202222,000 milesTrenton, NJBack over prevention, Forward collision avoidance, Lane departure

   The contact owns a 2018 Infiniti Q60. The contact stated that while reversing the rear-view camera image was distorted and scrambled, creating a visibility hazard for the driver. The vehicle was taken to the local dealer who reprogrammed the rear-view camera, but the failure persisted. Additionally, while operating the vehicle, the Lane Departure and Forward Collision Avoidance systems were inoperable. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 22,000.

   NHTSA complaint 11647708
9. Filed Dec 10, 2024Failure Dec 5, 2024Santa Clarita, CAAir bags, Seat belts

   Hello, I purchased my Infiniti Q60 Red Sport brand new in 2028. About a year after that I started to have electrical issues with the car. I've brought it in to the Infiniti dealer in Valencia, CA numerous times during the warranty period (and a few times out of the warranty period), to have these issues addressed. Some were resolved and some were not. So In the past 4-5 years I've brought my vehicle in about 15 times or more to be fixed. The latest issue is a safety problem. About a week ago I noticed that the passenger seat belt sign on the dash does not come on when a passenger is seated without the belt engaged (normally I get a red warning sign that the seat belt is not buckled for the passenger). At the same time I also noticed that there's a red airbag indicator light that stays on at all times while driving. I brought the car in to the dealer again to have it diagnosed, but the service advisor stated that it will be $235 to diagnose the issue, and that more than likely I have to replace the whole seat for $3,500 or more, because the sensor is part of the seat. So to replace the sensor they have to replace the whole seat. I can not afford to pay thousands of dollars for something that is not wear and tear, nor abuse on my part. It seems to me that this should be covered my the manufacture, especially since the issue is safety related. I would greatly appreciate any help that you can offer. Thank you

   NHTSA complaint 11629914
10. Filed Nov 18, 2023Failure Nov 8, 2023San jose, CAUnknown or other

    I was driving down the road heading to work on a regular street, not even the highway or anything. I heard a loud bang like a gun shot and I almost swerved and crashed from how loud it was. I immediately pulled over to see if maybe I ran something over or anything else, when I had noticed my sunroof glass had exploded like completely dismantled from some type of force from the inside. The glass looks pushed out from the inside. I’ve been calling the dealer ship to ask about recalls. I have looked online and their is a whole forum page about other cars that had the same issue and there’s one specific to Infiniti models. Please help I just don’t want to fix it right now and have it keep on happening if it’s some type of manufacturing defect

    NHTSA complaint 11555756
11. Filed Jan 13, 2023Failure Sep 4, 2022San Antonio, TXEngine

    The Infiniti Q60/Q50 has issues with the accessory belt. The belt is known to break without any warning or major signs of wear and tear. When the belt breaks it makes the car difficult to drive and poses a safety risk. This issue affects the 2017-2022 models. When the belt break it causes additional problems such as faulty water pumps, and engine over heating leading to major engine problems. These cars should have been recalled years ago. Drivers on social media have reported the problem with less that 10000 miles and up.

    NHTSA complaint 11501702
12. Filed Jan 9, 2023Failure Nov 22, 2022Phoenix, AZSteering, Unknown or other

    Something is malfunctioning in the steering of this car...About a month ago I was driving my car and noticed it would not accelerate, it kept stalling but not shutting off, as well as it was swerving on it's own with the slightest bumps in the road, and I am not able to control the steerring. I called the service dept. at Colter Infiniti in Mesa Az where I purchased it and they towed it to their service center. They said that the battery was dead which caused the CAMS malfunction, they replaced the battery(infiniti battery) fixed the CAMS and I picked up my car. At first it seemed to function normally, the next day I drove to work and noticed it still swerving whenever I would drive on any uneven pavement or try to switch lanes and have to cross over any bumps, the car will oversteer. This happens at speeds higher than 35-40 mph however, It happens under 35-40, but is controllable... I also took it to another Infiniti dealer Infiniti on Camelback, and they checked everything and said I should lower the tire pressure, I lowered them to 31(35 is recommended) and it still continues. I have checked car forums and they are saying it could be the Direct Adaptive Steering(DAS) , I asked the service department at Camelback to check that and they said they ran all tests and couldn't find a fault. No warning lights or codes come on, and dealer can't find the fault. I believe this issue is a computer failure and it will not throw a code since it is not a part or mechanical issue, it is computer issue. I also asked them to reset my computer and they said that wasn't necessary. I have reported this issue with Infiniti Consumer Affairs, I feel this car is a danger if i drive faster than 35-40 mph as it becomes uncontrollable.

    NHTSA complaint 11500920
13. Filed Sep 9, 2021Failure Sep 1, 2021Federal Way, WASteering, Suspension, Wheels

    There seems to be an issue with my 2018 Infiniti Q60 and I am not the only one. My allignment is perfect and my tires are new but the vehicle still tends to wander on the freeway which feels very unsafe and dangerous. I have spoken to others with this vehicle and they also have the same issue. Nobody can figure out what it is but it makes the car very uncomfortable to drive because you are constantly trying to steer the car back in its lane. Please do a recall in this vehicle before somebody gets seriously hurt out in the road. This is the Luxe 3.0t edition and Ive heard the same complaints on the Sport model aswell. We know for a fact that a new vehicle like this, especially stock with very low miles should not drive like this. This is could be a huge potential liability to the Nissan/Infiniti company.

    NHTSA complaint 11432344
14. Filed Jun 7, 2021Failure Jun 6, 2021Valley Grande, ALUnknown or other

    I was driving down I59 just north of Hattiesburg MS with no one around me or going over an overpass when my sunroof exploded. There is no chance it was hit with anything, there was no one in front of me and no one beside me and no structures overhead. I was driving with cruise control on and not changing lanes or swerving. My wife was driving behind me and witnessed the event, glass just exploded from the top of the car. There is no chance anything hit it.

    NHTSA complaint 11419919
15. Filed Dec 5, 2019Failure Nov 29, 201937,100 milesBakersfield, CAAir bags

    TL* THE CONTACT OWNS A 2018 INFINITI Q60. WHILE DRIVING 45 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR AN IMPACT OCCURRING. THE PASSENGER SEAT WAS NOT OCCUPIED AT THE TIME. THE VEHICLE WAS TAKEN TO INFINITI OF BAKERSFIELD (5200 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 617-2020) WHERE THE CONTACT WAS INFORMED THAT THERE WAS A SMALL TEAR IN THE PLASTIC SPLASH GUARD UNDERNEATH THE VEHICLE, WHICH COULD HAVE TRIGGERED THE AIR BAGS TO DEPLOY. THE DEALER STATED THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,100. *LN *DT*JB *DL

    NHTSA complaint 11287071
16. Filed May 16, 2019Failure Mar 30, 201919,500 milesMiami, FLWheels

    WAS TOLD MY SERVICE ADVISOR THAT I NEED NEW TIRES AT LESS THAN 20,000 DESPITE HAVING THEM ROTATED, BALANCED AND/OR ALIGNED ON A REGULAR BASIS AT DEALER. RIDE IS EXTREMELY LOUD AND TIRES SWAY ERRATICALLY AT SLIGHTEST DEVIATION IN PAVEMENT. REVIEWS STATE THAT THESE TIRES OFTEN BUBBLE UP AND EXPLODE CAUSING A SERIOUS SAFETY ISSUE.

    NHTSA complaint 11207959
17. Filed Mar 8, 2019Failure Sep 1, 20182,500 milesWeston, FLUnknown or other

    CO LEVELS (EXHAUST FUMES) BEING DETECTED INSIDE THE CABIN WHEN OPERATING VEHICLE. CO LEVEL INCREASE DIRECTLY CORRELATED TO ACCELERATION (WIDE OPEN THROTTLE). CO LEVELS RECORDED AS HIGH AS 19PPM WITH AC ON, WINDOWS CLOSED, AND RECIRCULATE ON WITHIN 1/2 HOUR. DIRECT CORRELATION OBSERVED VIA CO DETECTOR, AND LEVELS DROP IMMEDIATELY WHEN RECIRCULATE IS SWITCHED TO FRESH.

    NHTSA complaint 11185422
18. Filed Feb 5, 2019Failure Feb 1, 20193,900 milesDuluth, MNAir bagsCrash1 injured

    TL* THE CONTACT OWNS A 2018 INFINITI Q60. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT DROVE OVER BLACK ICE AND LOST CONTROL OF THE VEHICLE. THE VEHICLE STRUCK THE MEDIAN ON THE HIGHWAY. NONE OF THE FRONTAL OR SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A BODY SHOP. THE CONTACT WAS TAKEN TO THE HOSPITAL BY A FAMILY RELATIVE, TREATED FOR HIS INJURIES, AND RELEASED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,900. *DT

    NHTSA complaint 11174455
19. Filed Dec 6, 2018Failure Nov 30, 20182,252 milesPlano, TXSteering

    LOSS OF STEERING CONTROL WHILE DRIVING 2018 INFINITI Q60S RED SPORT. AFTER A SEARCH ONLINE, I FOUND THAT THIS PROBLEM HAS BEEN PREDICTED WITH THE DRIVE-BY-WIRE OR STEER-BY-WIRE SYSTEM. (DIRECT ADAPTIVE STEERING SYSTEM) MILEAGE AT TIME OF EVENT APPROX. 2,252 MILES. DRY ROADS, NO RAIN, OVERCAST, ABOUT 70 DEGREES. SPEED AT TIME OF STEERING FAILURE BETWEEN 65 AND 70 MPH. ROAD STRAIGHT. DRIVING IN RIGHT LANE OF THREE LANE, SAME DIRECTION TRAFFIC. STEERING SUDDENLY AND IMMEDIATELY CHANGED FROM NORMAL TO WHAT INITIALLY FELT LIKE BOTH FRONT TIRES COMPLETELY FLAT. QUICKLY REALIZED IT WAS NOT FLAT TIRES BUT RATHER A SUDDEN AND COMPLETE LOSS OF STEERING CONTROL. MUCH WORSE THAN FLAT TIRES. WARNING LIGHT ON DASH. I HAD ALMOST NO REACTION ON THE STEERING WHEEL. ONCE PARKED, I TURNED THE CAR OFF AND WAITED A FEW SECONDS AND TURNED IT ON AGAIN. WARNING LIGHT OFF. I MOVED THE CAR AND IT BEHAVED NORMALLY. AS IF IT NEVER HAPPENED. . I HAVE EXPERIENCED LOSS OF POWER STEERING. THIS WAS FAR WORSE. WITH NORMAL LOSS OF POWER STEERING, IN MY EXPERIENCE, YOU HAVE A HEAVY AND SLUGGISH RESPONSE TO STEERING. BUT IT IS A RESPONSE, NONETHELESS. UNNERVING, YET YOU DO NOT FEEL A COMPLETE LOSS OF CONTROL. IN THIS SITUATION, I DID NOT KNOW IF I WOULD BE ABLE TO EFFECT THE CAR AT ALL. IT WAS VERY DIFFERENT THAN LOSS OF POWER STEERING. IT WAS A COMPLETE LOSS OF CONTROL. IF THIS FAILURE HAD HAPPENED IN MOST ANY OTHER DRIVING CONDITION, IT MAY VERY WELL HAVE RESULTED IN A CATASTROPHIC EVENT. IF NEEDED, I WOULD NOT HAVE BEEN ABLE TO MAKE ANY EVASIVE MOVES. THE RECALL STATES: "MAY CAUSE THE WARNING LAMP TO ILLUMINATE AND THE EPS TO GO INTO FAIL-SAFE MODE AND INCREASE DRIVER STEERING EFFORT." THIS STATEMENT GROSSLY UNDERSTATED THE DANGER. I DOUBT I COULD HAVE NAVIGATED IN ANY CONDITION BESIDES STRAIGHT ROAD. THERE IS A FAR MORE SERIOUS PROBLEM HERE.

    NHTSA complaint 11156646
20. Filed Nov 15, 2018Failure Sep 26, 20182,450 milesMarietta, GAAir bags

    TL* THE CONTACT OWNS A 2018 INFINITI Q60. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO NALLEY INFINITI MARIETTA (LOCATED AT 2020 COBB PKWY SE, MARIETTA, GA 30060, (404) 994-4328) AND THE AIR BAG COMPUTER WAS RESET, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE SPIRAL CABLE ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 33417833. THE APPROXIMATE FAILURE MILEAGE WAS 2,450. *DT SEE ALSO VOQ 11151805 *BES *JB

    NHTSA complaint 11151812