Complaints over time
Complaints about the 2019 Infiniti Q60 peaked in 2019, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2019 Infiniti Q60
Coupe, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Nov 19, 2019 to Jul 4, 2025.
Recall campaigns covering this model year11.23M vehicles or units across those campaigns
Owner complaints4Close to the median 2019 coupe
Severity index0.02019 coupes average 4.3
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2019 Infiniti Q60 name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2019 Infiniti Q60
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-654 | Sep 12, 2019 | Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles | Back-over prevention | 1,228,830 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2019 Infiniti Q60
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Jul 4, 2025Failure Jul 2, 2025Cape Coral, FLElectrical system
I had my Q60's oil changed at my local Nissan dealer, who provided a courtesy car wash, after which my back up camera screen went blank and my driver side camera was unreadable with fluorescent coloring. Nissan rep and supervisor had no explanation why those 2 cameras failed and referred me to an Infinity dealer. Both cameras needed replacement at a cost of $4,359.27. Infinity denied liability for camera failures despite Internet confirmation that such camera failures on Q60's are "not uncommon" (Google AI search result, attached) and that recalls of both Nissan and Infinity automobiles due to camera issues are ongoing.
NHTSA complaint 11671224 - Filed Sep 3, 2024Failure Sep 1, 2024Fort Myers, FLExterior lighting
Driving at night head light went out.
NHTSA complaint 11612222 - Filed Jan 20, 2021Failure Oct 6, 202010,000 milesElgin, OKRearview system braking, Electrical system, Blind spot detection
SCREEN IN VEHICLE GOES BLACK WHICH DISABLES REAR CAMERA VISIBILITY, WHICH IS A SAFETY HAZARD. THIS HAPPENS IN MOTION OR WHEN AT A STOP. THIS IS KNOWN ISSUE GOING BACK TO 2017 WITH INFINITI AND THEY HAVE DONE NOTHING TO RESOLVE THE ISSUE. I AM TOLD BY THE DEALERSHIP THEY CAN'T REPLICATE THE ISSUE. THEY DON'T NEED TO REPLICATE IT, IT IS A KNOWN ISSUE THAT HAS BEEN IGNORED BY INFINITI.
NHTSA complaint 11389071 - Filed Nov 19, 2019Failure Mar 12, 2019100 milesNorth Bergen, NJAutomatic emergency braking
TL* THE CONTACT'S SIBLING OWNS A 2019 INFINITI Q60 COUPE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS NO OTHER VEHICLE IN THE IMMEDIATE VICINITY. THE VEHICLE WAS TAKEN TO FETTE INFINITI (1137 US-46, CLIFTON, NJ 07013, (973) 320-7508) TO BE DIAGNOSED, BUT THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
NHTSA complaint 11281035
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
105 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- ITB09-063C Apr 13, 2026 · Service Bulletin/Repair Instructions
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety St… - ITB12-011R Mar 30, 2026 · Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU)… - ITB23-023A Feb 20, 2025 · Service Bulletin/Repair Instructions
AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 20… - ITB22-038D Feb 4, 2025 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE APPLIED ENGINES: VR30DDTT IF YOU CONFIRM One or both turbochargers require replacement. ACTION 1. Replace the affected turbocharger(s). Refer to the SERVICE PROCEDURE in this bulletin for the updated procedure. IMPORTANT… - ITB19-024D Sep 19, 2024 · Service Bulletin/Repair Instructions
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D - ITB21-025B May 11, 2024 · Service Bulletin/Repair Instructions
DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB17-060C May 21, 2024 · Service Bulletin/Repair Instructions
INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. - ITB13-052E May 20, 2024 · Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-006D May 20, 2024 · Service Bulletin/Repair Instructions
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB10-029C May 20, 2024 · Service Bulletin/Repair Instructions
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB19-013E Apr 13, 2024 · Service Bulletin/Repair Instructions
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB17-009H Apr 30, 2024 · Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-007I Apr 30, 2024 · Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB09-039K Apr 29, 2024 · Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-010E Feb 22, 2024 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of … - ITB23-010D Jan 24, 2024 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of … - ITB12-011Q Jan 22, 2024 · Service Bulletin/Repair Instructions
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-038C Nov 6, 2023 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-010C Aug 16, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-010B Aug 1, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-038B Aug 4, 2023 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-022 Jul 11, 2023 · Service Bulletin/Repair Instructions
DTC P0744 STORED IN THE TCM IF YOU CONFIRM DTC P0744 (TORQUE CONVERTER) is stored as PAST or CURRENT in the TCM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the TCM. - REV2 R22D1 Q50_Q Jun 14, 2023 · Service Bulletin/Repair Instructions
ISS Reprogram Voluntary Emission Recall Campaign REVISED June 14, 2023 Please discard earlier versions of this bulletin. The announcement from June 10, 2023 has been revised to include the following: ï INFINITI has expanded the investigation of a pot… - REV1 R22D1 Q50_Q Jun 10, 2023 · Service Bulletin/Repair Instructions
ISS Reprogram Voluntary Emission Recall Campaign REVISED June 10, 2023 Please discard earlier versions of this bulletin. The announcement from May 5, 2023 has been revised to include the following: • INFINITI is investigating a potential issue with t… - R22D1 Q50_Q60 Da May 5, 2023 · Service Bulletin/Repair Instructions
Daimler ISS Reprogram Voluntary Emission Recall Campaign ***** Campaign Summary ***** INFINITI is conducting a Voluntary Emissions Recall Campaign on certain MY2016-2019 INFINITI Q50 and MY2017-2019 INFINITI Q60 vehicles to reprogram the Engine Control… - ITB23-017 May 4, 2023 · Service Bulletin/Repair Instructions
VOLUNTARY EMISSIONS RECALL CAMPAIGN 2016-2019 Q50/Q60; ENGINE CONTROL MODULE INTRODUCTION Infiniti is conducting this voluntary emissions recall campaign on certain specific model year 2016-2019 Q50 and 2017-2019 Q60 vehicles. The Engine Control Modul… - ITB23-010A Apr 4, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB14-011G Apr 17, 2023 · Service Bulletin/Repair Instructions
REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB03-051Q Apr 5, 2023 · Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-010 Mar 8, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software ver… - ITB21-025A Mar 9, 2023 · Service Bulletin/Repair Instructions
DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB19-024C Mar 9, 2023 · Service Bulletin/Repair Instructions
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB19-013D Mar 9, 2023 · Service Bulletin/Repair Instructions
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-008D Mar 29, 2023 · Service Bulletin/Repair Instructions
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB10-074B Mar 8, 2023 · Service Bulletin/Repair Instructions
ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB20-006C Feb 22, 2023 · Service Bulletin/Repair Instructions
WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-007H Feb 27, 2023 · Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB10-067C Feb 22, 2023 · Service Bulletin/Repair Instructions
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB09-039J Feb 27, 2023 · Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-001 Jan 18, 2023 · Service Bulletin/Repair Instructions
MIL ON WITH DTC P0101 AND/OR P010B STORED IN THE ECM SERVICE INFORMATION If the MIL is ON and DTC P0101 (MAF SEN/CIRCUIT-B1) and/or DTC P010B (MAF SEN/CIRCUIT-B2) is stored in the ECM on an APPLIED VEHICLE, follow the information in this bulletin alon… - ITB22-038A Dec 9, 2022 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-041 Nov 23, 2022 · Service Bulletin/Repair Instructions
DRIVE SHAFT BOOT SERVICE INFORMATION SERVICE INFORMATION If a Drive Shaft (Axle Shaft) Boot on an APPLIED VEHICLE is found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease los… - ITB22-038 Nov 14, 2022 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE SERVICE INFORMATION If either one or both turbochargers require replacement, refer to the SERVICE PROCEDURE in this bulletin for the updated procedure. IMPORTANT: You MUST closely follow the entire SERVICE PROCEDURE … - ITB13-008C Sep 27, 2022 · Service Bulletin/Repair Instructions
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-015 Apr 5, 2022 · Service Bulletin/Repair Instructions
SERVICE INFORMATION FOR FUEL GAUGE INACCURATE WITH DTCS STORED IN ECM SERVICE INFORMATION If a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the ECM, do not replace the e… - ITB19-024B Apr 26, 2022 · Service Bulletin/Repair Instructions
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-006 Feb 9, 2022 · Service Bulletin/Repair Instructions
BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicle’s 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ig… - ITB17-060B Feb 22, 2022 · Service Bulletin/Repair Instructions
INFINITI; INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. - ITB17-042E Feb 7, 2022 · Service Bulletin/Repair Instructions
DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-052D Feb 22, 2022 · Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-044J Feb 7, 2022 · Service Bulletin/Repair Instructions
EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-006C Feb 22, 2022 · Service Bulletin/Repair Instructions
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB19-013C Jan 26, 2022 · Service Bulletin/Repair Instructions
AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB19-009B Jan 14, 2022 · Service Bulletin/Repair Instructions
INTELLIGENT KEY DOES NOT WORK AFTER BATTERY REPLACEMENT This bulletin is no longer active. Please discard previous versions of ITB19-009. - ITB14-011F Jan 26, 2022 · Service Bulletin/Repair Instructions
REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB10-029B Jan 26, 2022 · Service Bulletin/Repair Instructions
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - NTB03-074P Dec 7, 2021 · Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB17-033C Dec 7, 2021 · Service Bulletin/Repair Instructions
CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB03-051P Dec 7, 2021 · Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB20-006B Nov 18, 2021 · Service Bulletin/Repair Instructions
WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source: NHTSA manufacturer communications files.