Complaints over time
Complaints about the 2017 Jaguar XJ peaked in 2018, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Jaguar XJ
Sedan, gasoline, AWD/All-Wheel Drive, built in United Kingdom. Owner complaints on file from Nov 20, 2018 to Jul 10, 2019.
Recall campaigns covering this model year37,064 vehicles or units across those campaigns
Owner complaints2Below the median 2017 sedan
Severity index0.02017 sedans average 7.4
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2017 Jaguar XJ name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2017 Jaguar XJ
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-557 | Sep 12, 2020 | Restraint Control Module (RCM) software may cause the frontal air bags to deploy improperly in the event of a frontal impact crash | Airbags | 12 | Software update |
| 17V-678 | Oct 26, 2017 | Instrument cluster (IC) may intermittently go blank | Electrical system | 7,036 | Software update |
| 16V-943 | Dec 29, 2016 | Affected vehicles have a front passenger air bag inflator initiator that may fail to ignite during a crash, preventing the air bag from deploying | Airbags | 16 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Jaguar XJ
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jul 10, 2019Failure Jul 6, 201916,000 milesLanham, MDElectrical system
TL* THE CONTACT OWNS A 2017 JAGUAR XJ. WHILE DRIVING 75 MPH, THE STEERING WHEEL, SEATS, AND EXTERIOR MIRRORS RETURNED TO THEIR DEFAULT POSITIONS. THE VEHICLE WAS TAKEN TO JAGUAR BETHESDA (11617 OLD GEORGETOWN RD #100, NORTH BETHESDA, MD 20852, (301) 263-6377), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint 11230668 - Filed Nov 20, 2018Failure Nov 16, 20184,500 milesNewburgh, INInstrument cluster/panel, Exterior lighting
I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDENT. I HAVE MADE MULTIPLE CALLS TO THE DEALERSHIP FOR THE LAST 3 WEEKS AS WELL AS LEFT A MESSAGE FOR THE OWNER TO CALL ME BACK AS NO ONE FROM SERVICE HAS REACHED BACK OUT TO SCHEDULE MY APPOINTMENT. I HAVE HAD THE RECEPTIONISTS HAND WRITE NOTES TO THE SERVICE MANAGERS AS WELL AS THE OWNER BUT STILL NO CALL BACKS. IN THE MEANTIME I HAVE ATTEMPTED TO CALL JAGUAR CORPORATE WITH THE SAME TREATMENT AND RESPONSE ABOUT A RATHER SERIOUS ISSUE, I HAVE LEFT NUMEROUS VOICEMAILS FOR THEIR EXECUTIVE SUITE AS WELL AS 2 OTHER PEOPLE TO HEAR BACK BUT HAVE HEARD NOTHING IN 3 WEEKS, IT SICKENS ME TO KNOW THAT EVERY TIME MY WIFE GETS IN THE CAR THAT IT COULD BE A SAFETY ISSUE BUT DUE TO THE FACT THAT THINGS HAVE TO BE ACCOMPLISHED AND I TRAVEL WE UNFORTUNATELY DO NOT HAVE A CHOICE. JAGUAR HAS BEEN COMPLETELY NON RESPONSIVE ABOUT THIS ISSUE WHILE ALSO BEING NEGLIGENT OF ANY RESPONSIBILITY ON FIXING IT. I AM REACHING OUT HERE MORE OUT OF DESPERATION AS I HAVE TRIED MULTIPLE AVENUES WITH THE SAME RESULT. ANY HELP IS APPRECIATED AS WE DO NOT FEEL SAFE DRIVING THE VEHICLE.
NHTSA complaint 11152981
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
426 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- TUCC_MAY2025_28 May 9, 2025 · Other
TELEMATIC TCU2 MODULES NO LONGER AVAILABLE - SSM76314 - 25APR25 Apr 25, 2025 · Other
Telematic TCU2 Module 2015-2017MY No Longer Available - TUCC_APR2025_22 Apr 11, 2025 · Other
Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts. - TUCC_APR2025_18 Apr 11, 2025 · Other
Leaking windshield that caused the water ingress on the electrical component. - Jaguar_H422_21MAR25 Mar 21, 2025 · Other
Powertrain Control Module (PCM) Software Update - SFCC_MAR2025_20 Mar 14, 2025 · Other
There have been several FRED submissions for a customer allegation of brake judder/vibration. - SFCC_MAR2025_18 Mar 14, 2025 · Other
There have been several FRED submissions for a customer allegation of a brake noise concern. - SFCC_MAR2025_17 Mar 14, 2025 · Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster. - MRC_H428_N769_MAR2025_44 Mar 17, 2025 · Other
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Un… - MRC_H419_N725_MAR2025_43 Mar 17, 2025 · Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to e… - NAS25.02.003 Feb 14, 2025 · Service Bulletin/Repair Instructions
NGI Infotainment Class Action Settlement - H428 Feb 3, 2025 · Service Bulletin/Repair Instructions
Infotainment Master Controller (IMC) Extended Warranty - H419 Feb 6, 2025 · Service Bulletin/Repair Instructions
InControl Touch Pro Wired Update - Jaguar_H422_21FEB25 Feb 21, 2025 · Other
FUEL VAPOUR PURGE - SFCC_FEB2025_26 Feb 13, 2025 · Other
Infotainment Master Controller (IMC) Extended Warranty - SFCC_FEB2025_25 Feb 14, 2025 · Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to e… - Jaguar_H422_17JAN25 Jan 17, 2025 · Other
Malfunction Indicator Lamp (MIL) may illuminate - Jaguar_H422_20DEC24 Dec 20, 2024 · Other
Malfunction Indicator Lamp (MIL) may illuminate - Jaguar_ H422_15NOV24 Nov 15, 2024 · Other
Powertrain Control Module (PCM) Software Update - SSM76165 Nov 27, 2024 · Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected - Jaguar_H422_18OCT24 Oct 19, 2024 · Other
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. - SFCC_OCT2024_45 Oct 14, 2024 · Other
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device. - Jaguar_H422_20SEP24 Sep 20, 2024 · Other
Powertrain Control Module (PCM) Software Update - JAGUAR H422 Aug 17, 2024 · Other
Powertrain Control Module (PCM) Software Update - SSM76165 Aug 13, 2024 · Other
Front/Rear Door Latch – Silicon Contamination Causing Doors To Not Operate As Expected - Jaguar_H422_19JUL24 Jul 20, 2024 · Other
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be set in the Powertrain Co… - H422 - JAGUAR Jun 21, 2024 · Other
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. - SFCC_NOV2023_30 Nov 10, 2023 · Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start - WACCSEP23_6 Sep 26, 2023 · Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start - SFCC_JUL2023_31 Jul 17, 2023 · Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start. - SFCC_APR2023_34 Apr 21, 2023 · Service Bulletin/Repair Instructions
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS – AJ126 - SFCC_APR2023_32 Apr 21, 2023 · Service Bulletin/Repair Instructions
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start. - SSM72034 Oct 24, 2014 · Service Bulletin/Repair Instructions
Transfer Case front flange leak - SSM72022 Oct 15, 2014 · Service Bulletin/Repair Instructions
Seat Module DTC diagnostic help - Seats not moving in one direction - SSM72012 Oct 2, 2014 · Service Bulletin/Repair Instructions
Incorrect diagnosis of Bluetooth connectivity - SSM72002 Sep 30, 2014 · Service Bulletin/Repair Instructions
coolant pipe leak - SSM71998 Sep 23, 2014 · Service Bulletin/Repair Instructions
Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation - SSM71981Attachme Sep 22, 2014 · Service Bulletin/Repair Instructions
Undertray Rework to Remove Gaitor Foul - SSM71827 May 9, 2014 · Service Bulletin/Repair Instructions
Climate Controlled Seats Diagnosis & Testing - SSM71803-2 Oct 18, 2014 · Service Bulletin/Repair Instructions
Gen 2.1 Touch screen display recovery process - SSM71803-1 Apr 23, 2014 · Service Bulletin/Repair Instructions
Gen 2.1 Touch screen display recovery process - SSM71803 Mar 31, 2014 · Service Bulletin/Repair Instructions
Gen 2.1 Touch screen display recovery process - DVD13901 Aug 1, 2014 · Service Bulletin/Repair Instructions
SDD Updates - DVD13707 May 1, 2014 · Service Bulletin/Repair Instructions
DVD software update - SSM64737 Apr 23, 2013 · Service Bulletin/Repair Instructions
Bluetooth device ID not displayed on Touch Screen. - SSM72114Attachme Dec 1, 2014 · Service Bulletin/Repair Instructions
3.0 & 5.0 Gasoline engines ? High pressure fuel pump diagnostics - SSM72087Attachme Dec 4, 2014 · Service Bulletin/Repair Instructions
XF/XJ Eco Stop/Start Additional Diagnostics Information - SSM72037 Nov 1, 2014 · Service Bulletin/Repair Instructions
Fuel Pressure Concern or Poor Engine Performance. - SSM72035 Oct 24, 2014 · Service Bulletin/Repair Instructions
Heated Oxygen Sensor (HO2S) diagnostics on AJ133 5.0L (NA & SC) and AJ126 3.0L - SSM71678 Feb 21, 2014 · Service Bulletin/Repair Instructions
Steering Column rake & reach inoperative - SSM71598-2Attach Feb 18, 2014 · Service Bulletin/Repair Instructions
Post K202 Transmission Control Switch Issues Rise and FALL - SSM71598-2 Feb 18, 2014 · Service Bulletin/Repair Instructions
Post K202 Transmission Control Switch Issues Rise and FALL - SSM71538Attachme Sep 30, 2014 · Service Bulletin/Repair Instructions
Updated - Door lock cylinder cover, fitment at PDI / replacement - SSM71538Attachme Sep 30, 2014 · Service Bulletin/Repair Instructions
Updated - Door lock cylinder cover, fitment at PDI / replacement - SSM71538Attachme Sep 30, 2014 · Service Bulletin/Repair Instructions
Updated - Door lock cylinder cover, fitment at PDI / replacement - SSM71538Attachme Sep 30, 2014 · Service Bulletin/Repair Instructions
Updated - Door lock cylinder cover, fitment at PDI / replacement - SSM71538-2 Sep 30, 2014 · Service Bulletin/Repair Instructions
Updated - Door lock cylinder cover, fitment at PDI / replacement - SSM71538 Feb 5, 2014 · Service Bulletin/Repair Instructions
Door Lock Cylinder Cover - Fitment at PDI / Replacement. - SSM71498 Feb 3, 2014 · Service Bulletin/Repair Instructions
Front drive shafts rubber boots split or damaged - SSM71361 May 28, 2014 · Service Bulletin/Repair Instructions
Diagnostic Software Hardware
Source: NHTSA manufacturer communications files.