Complaints over time
Complaints about the 2016 Keystone Alpine peaked in 2017, with 4 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Keystone Alpine
Trailer, Not Applicable, built in United States. Owner complaints on file from Feb 9, 2017 to Dec 28, 2017.
Recall campaigns covering this model year31.21M vehicles or units across those campaigns
Owner complaints44.0 times the median 2016 trailer
Severity index0.02016 trailers average 8.7
First 24 months3Complaints in its first two years
Components
50% of complaints about the 2016 Keystone Alpine name suspension
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2016 Keystone Alpine
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 16V-954 | Dec 28, 2016 | Federal Placard on the affected vehicles may have incorrect spare tire load range information | Equipment | 1,651 | Part replacement |
| 15V-499 | Aug 10, 2015 | Affected vehicles may be equipped with a rear window that has a sticker labeling it as an emergency exit sticker | Structure | 405 | Label or owner notice |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Keystone Alpine
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Dec 28, 2017Failure Jan 30, 2016Henderson, TXEquipment, Body
SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A HIGHWAY HAZARD WHILE THE VEHICLE IS IN MOTION ON ANY ROAD OR HIGHWAY SLIDEOUT OUT COULD HIT ANYTHING IN ITS PATH. NOW AS WE TRAVEL WE HAVE TO STOP EVERY 40 MILES TO GET TO RV CONTROLS TO SLIDE THEM BACK IN. IT IS GETTING WORSE THEY ARE COMING OUT MORE OFTEN. WE HAVE ALL RECORDS OF THIS PROBLEM , WHEN WE REPORTED IT TO KEYSTONE, AT FIRST WE THOUGHT IT WAS A COMPUTER GLITCH. IS THERE ANY CORRESPONDENCE YOU CAN SEND TO KEYSTONE TO GET THIS PROBLEM RESOLVED BEFORE IT CAUSES AN ACCIDENT? *TR
NHTSA complaint 11057236 - Filed Jul 30, 2017Failure Jul 29, 20171,200 milesSherwood, ORUnknown or other
SLIDES OPEN WHILE MOVING TRAILER- PASSIVE. EMERGENCY WINDOW IN BEDROOM FLEW OFF TRAILER ON HIGHWAY- FAULTY LATCH AS NEVER OPENED AND LATCH WAS IN CLOSED POSITION
NHTSA complaint 11011567 - Filed Feb 22, 2017Failure Feb 17, 20178,000 milesBIG Lake, AKSuspension
BOLT FAILED ON THE AXLE HANGER WHILE TRAVELING DOWN THE ROAD .
NHTSA complaint 10956427 - Filed Feb 9, 2017Failure Aug 26, 201616,000 milesReston, VASuspension
THE TIGHT REAR SHACKLE BOLTS FAILED ON THE LIPPERT AUTO ALIGNMENT SUSPENSION, CAUSING THE TRAILER WHEELS TO BECOME MISALIGNED FORCING THE TRAILER TO FORCE THE SUSPENSION TO TRACK TO THE LEFT. THE SHACKLE BOLTS FAILED TO THE NUTS BECAME LOOSE CAUSING THE SHACKLE PLATES TO FALL OFF THE TRAILER. THE CONDITION WAS DANGEROUS BECAUSE THE TRAILER COULD HAVE FLIPPED WHEN TOWED. I HAD TO HAVE THE TRAILER SUSPENSION REPAIRED. THE SHACKLE BOLTS WERE DETERMINED TO BE UNDERSIZED FOR THE TRAILER AND THE CORES HAD BEEN BORED TO ALLOW GREASE FITTING TO BE INSTALLED IN THE HEADS OF THE BOLTS WEAKENING THE STRUCTURAL STRNGTH. THE BOLTS WERE REPLACED WITH SOLID BOLTS AT ALL POINTS OF THE SUSPENSION TO PREVENT FURTHER FAILURE. I HAVE BEEN INFORMED BY MY DEALER THAT FOREST RIVER HAS RECALLED TRAILERS USING THE LIPPERT SELF-ALIGNING SUSPENSION BECAUSE THE SHACKLE BOLTS SHEAR OFF. THIS ISSUE WOULD BE EXACTLY THE SAME ISSUE AS MINE. MORE IMAGES AVAILABLE!
NHTSA complaint 10950450
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
2 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-190116 Jan 17, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-190116. This process describes the repair where under certain conditions the Dometic Blizzard air conditioner may leak water into the living space of the RV through the ducting or the return air grill. The following p… - 15-244 Dec 8, 2015 · Service Bulletin/Repair Instructions
THIS ADVISORY 15-244 INVOLVES UNITS MANUFACTURED WITH A POTENTIAL SLIT IN THE ROOF MEMBRANE THAT MAY HAVE OCCURRED BEHIND THE FRONT CAP. IF THE ROOF MEMBRANE IS NOT REPLACED, THERE IS A POTENTIAL FOR WATER DAMAGE.
Source: NHTSA manufacturer communications files.