Complaints over time
Complaints about the 2021 Keystone Arcadia peaked in 2022, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2021 Keystone Arcadia
Trailer, Not Applicable, built in United States. Owner complaints on file from May 20, 2022 to Jul 7, 2023.
Recall campaigns covering this model year1632 vehicles or units across those campaigns
Owner complaints55.0 times the median 2021 trailer
Severity index20.02021 trailers average 7.7
First 24 months3Complaints in its first two years
Components
100% of complaints about the 2021 Keystone Arcadia name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2021 Keystone Arcadia
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-376 | May 26, 2023 | Backer board behind the cabinet for the wardrobe may not have been installed during production | Structure | 632 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2021 Keystone Arcadia
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
5 complaints on file, page 1 of 1.
- Filed Jul 7, 2023Failure Jan 5, 2023Peyton, COElectrical system, Exterior lighting, Service brakes
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
NHTSA complaint 11530882 - Filed Feb 9, 2023Failure Aug 9, 2021Hillsdale, NJService brakes
The contact owns a 2021 Keystone Arcadia. The contact stated that while driving over bumps at slower speeds, the "Trailer Brakes disconnected, and check Trailer wiring" messages were displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the warning message continued to reappear while driving at slower speeds. The contact stated that the fender skirts detached while driving. The vehicle was taken to another independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the mechanic, where it remained awaiting diagnosis and repairs. The manufacturer was made aware of the failure. The failure mileage was unknown.
NHTSA complaint 11506463 - Filed Aug 15, 2022Failure Aug 15, 2022North Wales, PAElectrical system, Service brakes
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
NHTSA complaint 11479381 - Filed Jun 25, 2022Failure Jun 25, 2022Anchorage, AKElectrical system, Service brakes
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed—or killed someone else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it’s release.
NHTSA complaint 11470954 - Filed May 20, 2022Failure Apr 18, 2022Sault Ste. Marie, MIEngine, Service brakesFire
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The contact called the local dealer who informed the auto-reset breaker was causing the noise. The contact's wife called him and informed him there was an abnormal burning odor in the vehicle and it caught fire. A person at the RV park was able to unplug the Fifth wheel from the power unit. There were no reported injuries. The fire department extinguished the fire. The police were on the scene and a report was filed. The front battery and wires were fired and damaged. The vehicle was towed to an independent lot. The manufacturer was notified but no further assistance was provided. The failure mileage was unknown.
NHTSA complaint 11465450
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
2 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 23-445 Aug 18, 2023 · Service Bulletin/Repair Instructions
It has been determined that on certain rear living room models the rear wall is attached at the roof, and sidewalls, but may not be properly attached to the floor. The remedy is to move the sofa away from the rear wall; add aluminum angle to properly attach… - 21-415 Dec 10, 2021 · Service Bulletin/Repair Instructions
It has been determined that some Arcadia units have A/C ducts that are improperly installed into the return air portion of the opening for the rear A/C, and the rear A/C thermostats were not wired properly.
Source: NHTSA manufacturer communications files.