Complaints over time
Complaints about the 2020 Keystone Carbon peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Keystone Carbon
Trailer, Not Applicable, built in United States. Owner complaints on file from Jul 14, 2023 to Jul 14, 2023.
Recall campaigns covering this model year18,313 vehicles or units across those campaigns
Owner complaints1Close to the median 2020 trailer
Severity index0.02020 trailers average 7.3
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2020 Keystone Carbon name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2020 Keystone Carbon
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-398 | Jul 7, 2020 | Antenna may separate from the mounting base during transit, becoming a road hazard | Equipment | 8,313 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Keystone Carbon
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jul 14, 2023Failure Jun 30, 2023Laingsburg, MIBody
Noticed a crack on the fiberglass under front slide out. This crack is associated with a frame failure on the upper portion of the fifth wheel close proximity to the hitch. I have not had a full failure but if someone does not notice or catch this the trailer frame could fail going down the road and who knows what could happen then.
NHTSA complaint 11532305
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
5 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 21-406 Mar 15, 2022 · Service Bulletin/Repair Instructions
Email to owners regarding campaign 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be … - 21-406 Aug 18, 2021 · Service Bulletin/Repair Instructions
2nd mailing to owners for advisory 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be … - 21-406 May 18, 2021 · Service Bulletin/Repair Instructions
It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be c… - KSB-200305 Mar 1, 2021 · Service Bulletin/Repair Instructions
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles… - KSB-200305 May 12, 2020 · Service Bulletin/Repair Instructions
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
Source: NHTSA manufacturer communications files.