Complaints over time
Complaints about the 2021 Keystone Carbon peaked in 2022, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2021 Keystone Carbon
Trailer, Not Applicable, built in United States. Owner complaints on file from Jun 13, 2022 to Jun 13, 2022.
Recall campaigns covering this model year15,564 vehicles or units across those campaigns
Owner complaints1Close to the median 2021 trailer
Severity index0.02021 trailers average 7.7
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2021 Keystone Carbon name suspension
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2021 Keystone Carbon
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-082 | Feb 15, 2023 | Fuel station controller may fail | Equipment | 5,564 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2021 Keystone Carbon
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jun 13, 2022Failure May 13, 2022Garden City, KSSuspension
This involves our 2021 Keyston Carbon 403 RV (VIN: [XXX]. We purchased the vehicle in February 2021. Travelled about 1000 miles. Took it to Camping World in Wichita from our home for warranty work (not involving the problem) in October 2021; picked it up in March 2022 and drove home. Then on May 13, 2022 we drove the RV up to a nearby lake in Scott City, KS about 45-miles from home. We noticed that the passenger very rear wet bolt was missing from the rear of the very rear leaf spring and that the bracket was twisted and the tire was pushing into the middle tire causing a hazard. We spoke with three different RV technicians and they all said the only way this would happen with that many miles is if the bolt was not tight at the factory. This entire incident could have caused a fire with the tires, a blow out from the tires. An entire axle pushing into the other tires/axles and causing an accident. When pulled into the campsite the only accident was the rear axle was pushed into the middle axle on the passenger side tire. Getting no where with Keystone as they said it was out of warrant. I have an extended warranty but more worried about the safety of this RV. It would not let me put the speeds in the box below. The speeds on the highway was 65 mph and that was the top speed we were travelling on down to 20 mph in the camp site. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11469046
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.