Complaints over time
Complaints about the 2016 Keystone Cougar peaked in 2016, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Keystone Cougar
Trailer, Not Applicable, built in United States. Owner complaints on file from Aug 11, 2015 to Mar 20, 2024.
Recall campaigns covering this model year21.21M vehicles or units across those campaigns
Owner complaints55.0 times the median 2016 trailer
Severity index20.02016 trailers average 8.7
First 24 months3Complaints in its first two years
Components
40% of complaints about the 2016 Keystone Cougar name suspension
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2016 Keystone Cougar
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 15V-207 | Apr 7, 2015 | For a full list of the specific models and floor plans affected, see RCLRPT-15V207-4161.PDF under “Associated Documents.” In the affected… | Suspension | 2,260 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Keystone Cougar
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
5 complaints on file, page 1 of 1.
- Filed Mar 20, 2024Failure Mar 11, 2024Pagosa Springs, CORecreational vehicle/trailer, Refrigerator, Unknown or otherFire
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
NHTSA complaint 11578572 - Filed Jun 26, 2017Failure Oct 1, 2016Belgrade, MTFuel system, Gasoline
2016 KEYSTONE COUGAR RV. CONSUMER WRITES IN REGARDS TO THREADED ROD THAT CLAMPS DOWN THE PROPANE TANKS BECAME UNSCREWED FROM TRAILER TONGUE WITH GAS REGULATOR STILL ATTACHED. *SMD UPDATED 06/26/2017*JS UPDATED 08/09/17*LJ *CN
NHTSA complaint 10918253 - Filed Oct 31, 2016Failure Sep 14, 2016650 milesSutherlin, ORSuspension
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR RECREATIONAL VEHICLE. WHILE DRIVING VARIOUS SPEEDS, ALL FOUR TIRES STRUCK AGAINST THE FLOOR OF THE RV. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED HEAVIER SPRINGS AND AXLES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 650. UPDATED 01/06/17*LJ UPDATED 6/29/18*JB
NHTSA complaint 10920372 - Filed Sep 14, 2016Failure Sep 13, 2016Maineville, OHSuspension, Wheels
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
NHTSA complaint 10906328 - Filed Aug 11, 2015Failure Aug 10, 2015300 milesDelaware, OHElectrical system, Service brakes
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WORK AND THEY HAD A SECOND 2016 TRAILER ON THEIR LOT WHICH THE BRAKES DID NOT FUNCTION EITHER AND THEY WERE SCARED TO SALE IT. I REVIEWED THE BRAKES MYSELF THEY WEEKEND AND DISCOVERED THAT THE WIRING USED BY THE MANUFACTURE WAS TOO SMALL. THERE WAS NEARLY A 3 VOLT (25%) VOLTAGE DROP FROM THE WIRING HARNESS TO THE BRAKE DRUMS. AFTER REPLACING WHAT APPEARED TO BE 16 GAUGE WIRE WITH 12 GAUGE WIRE THE BRAKES NOW WORK PROPERLY. KEYSTONE HOWEVER IS STILL MANUFACTURING TRAILERS WITH INADEQUATE BRAKING CAUSED BY UNDERSIZED WIRING AND INSISTING THEY ARE SAFE.
NHTSA complaint 10747990
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.