Complaints over time
Complaints about the 2017 Keystone Cougar peaked in 2017, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Keystone Cougar
Trailer, Not Applicable, built in United States. Owner complaints on file from Dec 28, 2017 to Sep 18, 2025.
Recall campaigns covering this model year71.21M vehicles or units across those campaigns
Owner complaints31.5 times the median 2017 trailer
Severity index0.02017 trailers average 7.3
First 24 months2Complaints in its first two years
Components
67% of complaints about the 2017 Keystone Cougar name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
7 recall campaigns cover the 2017 Keystone Cougar
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-380 | May 24, 2021 | Frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions | Structure | 1,990 | Not stated |
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 17V-673 | Oct 25, 2017 | Stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transit | Equipment | 1,890 | Repair or modification |
| 17V-206 | Mar 27, 2017 | These vehicles were built with a manual-resetting 12 volt circuit breaker, which cannot be used in close proximity to the liquid propane storage | Electrical system | 43 | Part replacement |
| 17V-147 | Mar 7, 2017 | Affected vehicles may have been incorrectly equipped with two carbon monoxide detectors instead of one smoke detector and one carbon monoxide detector | Equipment | 30 | Repair or modification |
| 16V-822 | Nov 14, 2016 | During installation, the propane gas cross tube manifold that connects the propane cylinders may have contacted the fasteners for the floor decking | Equipment | 127 | Part replacement |
| 16V-609 | Aug 22, 2016 | Affected trailers have a Federal Identification Tag and Tire and Loading Information Label with incorrect information | Equipment | 99 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Keystone Cougar
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Sep 18, 2025Failure Aug 15, 202510,000 milesCentral Point, ORStructure
The contact owns a 2017 Keystone Cougar Trailer. The contact stated that the slide island was leaning and the flooring in the middle of the RV was unstable. The RV was taken to the local service center, which discovered that three cross members had separated from the frame of the RV and caused severe damage to the frame. The cause of the failure was not yet determined. The contact was advised that the RV frame was unrepairable. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V380000 (STRUCTURE, SUSPENSION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 10,000.
NHTSA complaint 11688194 - Filed Feb 13, 2018Failure Jan 29, 2018500 milesPittsburgh, PABody
I JUST BOUGHT A NEW 5TH WHEEL COUGAR TRAVEL TRAILER LAST MAY. THE WHOLE BOTTOM FRAME IS BENDING AND DEGRADING BECAUSE I SUSPECT IT WAS MADE WITH CHEAP CHINESE STEEL. THE MANUFACTURER REFUSES TO TAKE RESPONSIBILITY FOR THE ISSUE AND IS BLAMING IT ON HITTING THE CURB WHICH IS PHYSICALLY IMPOSSIBLE. OTHER PEOPLE ON-LINE COMPLAIN OF SIMILAR FRAME FAILURE. THE RV INDUSTRY IS NOT PROPERLY REGULATED AND A CATASTROPHIC FAILURE OF THIS FRAME COULD POTENTIALLY CAUSE DEATH AND INJURY. I DO NOT FEEL SAFE IN THAT THING AND I JUST PURCHASED IT. PLEASE INVESTIGATE IT. *BF *TR
NHTSA complaint 11072727 - Filed Dec 28, 2017Failure May 10, 2017ST Helens, ORElectrical system
BATTERIES ARE NOT STORED PROPERLY NO BATTERY BOXES OR IMPROPER STRAP DOWNS
NHTSA complaint 11057118
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
2 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage… - KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to …
Source: NHTSA manufacturer communications files.