AutoStatsIQ
Data through Oct 2026
Model year

2018 Keystone Cougar

Trailer, Not Applicable, built in United States. Owner complaints on file from Oct 16, 2017 to May 24, 2022.

Recalls (4)Complaints (4)Investigations (0)Bulletins (11)
Recall campaigns covering this model year41.22M vehicles or units across those campaigns
Owner complaints44.0 times the median 2018 trailer
Severity index0.02018 trailers average 5.0
First 24 months2Complaints in its first two years
Complaints over time

Complaints about the 2018 Keystone Cougar peaked in 2017, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.75120171201820192020202120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

50% of complaints about the 2018 Keystone Cougar name structure

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Structure
2
Electrical system
1
Brakes
1
Suspension
1
Wheels
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

4 recall campaigns cover the 2018 Keystone Cougar

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2018 Keystone Cougar
CampaignFiledSubjectComponentVehiclesRemedy
21V-380May 24, 2021Frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditionsStructure1,990Not stated
18V-383Jun 7, 2018Outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated areaEquipment5,151Part replacement
17V-755Nov 22, 2017List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdfEquipment1,205,997Part replacement
17V-673Oct 25, 2017Stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transitEquipment1,890Repair or modification
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2018 Keystone Cougar

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

4 complaints on file, page 1 of 1.

  1. Filed May 24, 2022Failure Apr 14, 201910,000 milesCheyenne, WYFrame and members

    The contact owns a 2018 Keystone Cougar. The contact stated while driving approximately 45 MPH and towing a fifth wheel trailer, the trailer was rocking up and down on the king pin of the trailer. The contact stated no warning light was illuminated. When the contact stopped and entered the trailer, he noticed that the interior walls had buckled. The contact took the vehicle to a dealer who diagnosed that the floor had buckled. The vehicle was not repaired. The contact had the vehicle taken to the manufacturer who diagnosed that the walls needed to be straightened. The vehicle was repaired. The contact received a recall notice from the manufacturer that braces needed to be welded on the outriggers to keep the frame from bending. The contact related the recall to the failure. The manufacturer had been informed of the failure. The VIN was not available. The failure mileage was approximately 10,000.

    NHTSA complaint 11465964
  2. Filed Aug 31, 2021Failure Jul 26, 2021Wynantskill, NYStructure, Suspension

    The contact owns a 2018 Keystone Cougar Trailer. The contact stated that the spring hangers fractured without warning. The contact received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who stated that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and informed the contact to take the vehicle to a Keystone dealer however, no further assistance was provided. The failure mileage was unknown. Parts distribution disconnect.

    NHTSA complaint 11431251
  3. Filed Jun 19, 2019Failure May 6, 20195,000 milesReno, NVElectrical system

    MY 2018 KEYSTONE COUGAR HAS HAD A ELECTRICAL SHORT IN THE BEDROOM SLIDE. WHAT HAS BEEN OF REAL CONCERN IS THAT THE WIRES GOING THROUGH THE TRAILER INTO THE SLIDE WAS INCORRECTLY INSTALLED AT THE FACTORY. THE PLASTIC PROTECTIVE GROMMET BETWEEN THE WIRES GOING FROM THE TRAILER TO THE SLIDE WAS LEFT UNSECURED AND ALLOWED THE WIRES TO RUB INTO (AGAINST THE TRAILER FRAME)...UNTIL A SHORT OCCURRED. THE REALLY BAD THING WAS THAT THE FUSE IN THE PANEL DID NOT BLOW DEPENDING ON THE POSITION OF THE SLIDE GOING IN AND OUT. IT ALLOWED THE SPRING (HOLDING THE WIRES) UNDERNEATH THE BEDROOM SLIDE TO OVERHEAT TO THE POINT ONE COULDN'T TOUCH IT, AND YET DIDN'T BLOW THE FUSE SOMETIMES. EXTREMELY DANGEROUS FIRE HAZARD IN MY OPINION. IT WAS FIXED, BUT I HAVE CONCERN THE REST OF THE ELECTRICAL ON THE TRAILER SHOULD BE CHECKED, BUT HAVE YET TO RECEIVE A RESPONSE FROM KEYSTONE ABOUT THAT REQUEST. TRAILER WAS PARKED IN A RV PARK.

    NHTSA complaint 11221294
  4. Filed Oct 16, 2017Failure Sep 4, 2017100 milesSautee, GAService brakes, Unknown or other, Wheels

    WE HAVE TWO ISSUES WITH THE FIFTH WHEEL CAMPER IN QUESTION. WE ONLY FELT IT NECCESARY TO CONTACT THE NHTSA BECAUSE THE MANUFACTURER REFUSED TO REMEDY THE OBVIOUS PROBLEM WHEN WE WERE AT AN AUTHORIZED SERVICE CENTER AND ASKED THEM TO IN THE INTEREST OF OUR SAFETY AND THAT OF OTHER MOTORISTS. THE FIFTH WHEEL CAME WITH THE WRONG SIZE WHEEL AND TIRE WITH THREE BEING LARGER TIRES ON 16' RIMS AND ONE BEING A SMALLER TIRE ON A 15' RIM. IT CAUSED THE UNIT WHICH IS A 40' LONG FIFTH WHEEL. A NEW UNIT FROM THE DEALER. WHEN WE REALIZED WHAT WAS GOING ON WE STOPPED AT THE NEAREST AUTHORIZED SERVICE CENTER. KEYSTONE REFUSED TO DO ANYTHING ABOUT THE ISSUE AT THE TIME LEAVING US IN ANOTHER STATE ON THE SIDE OF THE ROAD NOT KNOWING WHAT TO DO. OUR DEALER TOLD US THIS IS COMMON.

    NHTSA complaint 11033482
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
All investigations
Service bulletins

11 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
    Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage…
  • KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
    This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to …
  • 19-356 Aug 27, 2019 · Service Bulletin/Repair Instructions
    This is an email to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
  • 19-356 Aug 20, 2019 · Service Bulletin/Repair Instructions
    This is the dealer revised letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
  • 19-356 Aug 20, 2019 · Service Bulletin/Repair Instructions
    This is the revised repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
  • 19-356 Jul 18, 2019 · Service Bulletin/Repair Instructions
    This is the owner notification letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
  • 19-356 Jul 18, 2019 · Service Bulletin/Repair Instructions
    This is the letter to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
  • 19-356 Jul 18, 2019 · Service Bulletin/Repair Instructions
    This is the repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
  • KSB-181206 Jan 8, 2019 · Service Bulletin/Repair Instructions
    This is the repair instructions for KSB-181206. Under certain conditions outside of 40°F to 100°F ambient temperature, the Dometic Gateway may not communicate with the temperature controls to allow the IN-Command HVAC to work.
  • 18-318 Dec 7, 2018 · Service Bulletin/Repair Instructions
    This is the REVISED repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner.
  • 18-318 Sep 5, 2018 · Service Bulletin/Repair Instructions
    This is the repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner. This is the communication t…
Source: NHTSA manufacturer communications files.
About service bulletins