Complaints over time
Complaints about the 2023 Keystone Cougar peaked in 2024, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Keystone Cougar
Trailer, Not Applicable, built in United States. Owner complaints on file from Mar 28, 2024 to Mar 28, 2024.
Recall campaigns covering this model year1276 vehicles or units across those campaigns
Owner complaints1Close to the median 2023 trailer
Severity index0.02023 trailers average 5.4
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2023 Keystone Cougar name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2023 Keystone Cougar
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-169 | Mar 16, 2023 | These vehicles may have been manufactured without an emergency exit window | Structure | 276 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Keystone Cougar
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Mar 28, 2024Failure Sep 28, 202310 milesLargo, LAStructure
The contact owns a 2023 Keystone Cougar. The contact stated that the emergency exit window casing was too long and the inside window glass did not fit evenly. The contact stated that the window casing was unusually wider than the frame unit. The contact received recall NHTSA Campaign Number: 23V169000 (Structure). The recall repair was completed. However, excessive caulking and screws were applied, and the recall repair was not completed proficiently. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 10.
NHTSA complaint 11579994
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
3 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-260417 Apr 21, 2026 · Service Bulletin/Repair Instructions
This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection. - KSB-221025 V3 Jun 5, 2023 · Service Bulletin/Repair Instructions
Revised repair instructions for KSB-221025 - This process describes how to inspect and add an End of Line Resistor (EOL) to the In-Command system that may be exhibiting erratic readings on HVAC and/or lose communication with components. It has been determi… - 23-443 Apr 24, 2023 · Service Bulletin/Repair Instructions
It has been determined that the mid-deck on some Cougar 2700BH units may have a seam in the flooring in the front bedroom causing the floor to be uneven.
Source: NHTSA manufacturer communications files.