Complaints over time
Complaints about the 2020 Keystone Montana peaked in 2021, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Keystone Montana
Trailer, Not Applicable, built in United States. Owner complaints on file from Jun 8, 2021 to Dec 31, 2024.
Recall campaigns covering this model year1428 vehicles or units across those campaigns
Owner complaints33.0 times the median 2020 trailer
Severity index0.02020 trailers average 7.3
First 24 months1Complaints in its first two years
Components
33% of complaints about the 2020 Keystone Montana name equipment
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2020 Keystone Montana
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-351 | Jun 12, 2020 | Adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving | Visibility and wipers | 428 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Keystone Montana
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Dec 31, 2024Failure May 1, 2024Idaho Falls,, IDBody
2020 Montana 3780 RL 5th wheel June 2024 Fiberglass 18 inch crack pass sidewall front cap Talked with Keystone they set me up with local dealer in July, in Sept they approved repair for frame flex. October 2024 after repair service team had completed repair and was moving it with Forklift, and another cracked formed in another spot as of Dec 31 2024 still not completed
NHTSA complaint 11633344 - Filed Sep 10, 2021Failure Sep 6, 202110,000 milesCabot, PAEquipment
The contact owns a 2020 Keystone Montana hauled by a 2016 Ford F-150. The contact noticed that the Lippert Fifth Wheel pin box that was connected to the vehicles was fractured. The contact mentioned that the pin box was damaging the bottom of the trailer and the contact was unable to remove the trailer. The vehicle was not taken to a dealer. The failure was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.
NHTSA complaint 11432471 - Filed Jun 8, 2021Failure Feb 18, 2021Grand Marais, MNVisibility
The contact owns a 2020 Keystone Montana RV. The contact stated while driving 65 mph, the window glass panel detached causing one of the driver side windows to collapse didn't realize it was gone until vehicle was pulled over to the road side. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the window needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 20V351000 (Visibility). The manufacturer had been informed of the failure and informed the contact that the RV was not included in the recall but would replace the window. The failure mileage was unknown.
NHTSA complaint 11420113
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
11 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-210122 Jan 17, 2024 · Service Bulletin/Repair Instructions
Revision of KSB-210122. It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - KSB-210122 V2 Nov 29, 2023 · Service Bulletin/Repair Instructions
It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - 210122 Mar 24, 2022 · Service Bulletin/Repair Instructions
It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - KSB-200305 Mar 1, 2021 · Service Bulletin/Repair Instructions
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles… - KSB-210122 Feb 19, 2021 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-210122 (first and second versions sent to dealers). It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair… - KSB-210218 Feb 24, 2021 · Service Bulletin/Repair Instructions
This is the inspection instructions for KSB-210218, Inspection Process Sidewall Cracks. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with… - KSB-180328 V2 Feb 23, 2021 · Service Bulletin/Repair Instructions
This is the revised repair instructions for KSB-180328. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so d… - Dexter #010 May 28, 2020 · Service Bulletin/Repair Instructions
Dexter and General Motors have identified a compatibility issue between the GM Integrated Trailer Brake Controller used in newer GM models and various Electric/Hydraulic Actuators, including the Dexter DX Series. This issue was discovered as the newest GM I… - KSB-200305 May 12, 2020 · Service Bulletin/Repair Instructions
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels. - 20-375 Mar 19, 2020 · Service Bulletin/Repair Instructions
This is the repair instructions, dealer letter, and owner letter for advisory 20-375. It has been determined certain Kinro frameless windows were manufactured with a poor adhesive bond between the glass and aluminum frame, and attachments on crank out and e… - CSC-200206 Mar 2, 2020 · Service Bulletin/Repair Instructions
This is a Keystone Customer Satisfaction Campaign. Keystone RV has received a number of complaints about water accumulating (standing) inside the taillight(s) lens of certain 2019-2020 Montana Fifth Wheels. Keystone will replace the affected lights for unit…
Source: NHTSA manufacturer communications files.