Complaints over time
Complaints about the 2021 Keystone Montana peaked in 2022, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2021 Keystone Montana
Trailer, Not Applicable, built in United States. Owner complaints on file from Jun 30, 2021 to Mar 7, 2024.
Recall campaigns covering this model year211k vehicles or units across those campaigns
Owner complaints44.0 times the median 2021 trailer
Severity index0.02021 trailers average 7.7
First 24 months3Complaints in its first two years
Components
50% of complaints about the 2021 Keystone Montana name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2021 Keystone Montana
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-234 | Mar 27, 2024 | LED backlight circuit board in the cooktop range may fail, causing the board to overheat | Equipment | 10,894 | Not stated |
| 22V-048 | Feb 2, 2022 | Due to a manufacturing issue, the tires may experience a belt separation | Tires | 92 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2021 Keystone Montana
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Mar 7, 2024Failure Dec 27, 2022Yorba Linda, CABody
This unit experienced frame flex or frame failure. This frame was constructed by Lippert and has failed causing broken welds, the body to shift and move causing visible stress cracks in the exterior of the body. The interior incident happened in December of 2022 and repairs were attempted in March 2023 only to happen again. This has resulted in the trailer being unsafe to tow and could cause bodily injury to my family and others on the road.
NHTSA complaint 11576058 - Filed Jun 27, 2022Failure Jun 8, 2022Holtsville, NYStructure
The contact owns a 2021 Keystone Montana. The contact stated while her husband was towing the RV at 60 MPH, a piece of the awning detached from the RV and was being dragged along the roadway. The driver was able to park on the side of the road to fully detach the awning piece completely. The contact took the RV to the local dealer, where it was diagnosed with needing the awning to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The VIN was not available.
NHTSA complaint 11471123 - Filed Jun 8, 2022Failure Jan 7, 2022Weeki wachee, FLUnknown or other
There was a recall on a wiring harness underneath our slide, The mobile Tech that came out that supposedly fixed it did not did not they sliced open the underbelly and put it back together with duct tape. This is not safe to have and nobody is responding to fix it.
NHTSA complaint 11468219 - Filed Jun 30, 2021Failure May 19, 2021Belton, TXEquipment
The contact owns a 2021 Ram 2500 used for hauling a 2021 Keystone Montana 295 RL. The contact received notification of NHTSA Campaign Number: 21V368000 (Equipment) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was informed that the technician would be available in a month and a half to perform the recall repair. The RV was not repaired. The contact had not experienced a failure. The manufacturer was notified of the failure however no further assistance was taken. Parts Distribution Disconnect.
NHTSA complaint 11422928
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
7 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-210122 Jan 17, 2024 · Service Bulletin/Repair Instructions
Revision of KSB-210122. It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - KSB-210122 V2 Nov 29, 2023 · Service Bulletin/Repair Instructions
It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - KSB-221025 V3 Jun 5, 2023 · Service Bulletin/Repair Instructions
Revised repair instructions for KSB-221025 - This process describes how to inspect and add an End of Line Resistor (EOL) to the In-Command system that may be exhibiting erratic readings on HVAC and/or lose communication with components. It has been determi… - 210122 Mar 24, 2022 · Service Bulletin/Repair Instructions
It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - KSB-210122 Feb 19, 2021 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-210122 (first and second versions sent to dealers). It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair… - KSB-210218 Feb 24, 2021 · Service Bulletin/Repair Instructions
This is the inspection instructions for KSB-210218, Inspection Process Sidewall Cracks. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with… - KSB-180328 V2 Feb 23, 2021 · Service Bulletin/Repair Instructions
This is the revised repair instructions for KSB-180328. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so d…
Source: NHTSA manufacturer communications files.