AutoStatsIQ
Data through Oct 2026
Model year

2004 Keystone Outback

Trailer, Not Applicable, built in United States. Owner complaints on file from May 24, 2006 to Jul 25, 2008.

Recalls (2)Complaints (3)Investigations (1)Bulletins (1)
Recall campaigns covering this model year21.37M vehicles or units across those campaigns
Owner complaints31.5 times the median 2004 trailer
Severity index33.32004 trailers average 5.4
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2004 Keystone Outback peaked in 2006, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751200612008201020122014201620182020202220242026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

67% of complaints about the 2004 Keystone Outback name suspension

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Suspension
2
Tires
1
Wheels
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2004 Keystone Outback

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2004 Keystone Outback
CampaignFiledSubjectComponentVehiclesRemedy
17V-755Nov 22, 2017List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdfEquipment1,205,997Part replacement
08V-325Jul 17, 2008Refrigerator may have a defect in the boiler tubeEquipment161,250Repair or modification
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2004 Keystone Outback

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

3 complaints on file, page 1 of 1.

  1. Filed Jul 25, 2008Failure Jul 6, 2008Warrenton, VASuspensionCrash

    WE WERE PULLING OUR 29 FT. TRAVEL TRAILER NORTH ON HWY 75 NEAR JASPER, FL., WHEN SUDDENLY IT STARTED TO FISHTAIL. WE TRIED TO CONTROL THE SWAYING, BUT IT INCREASED UNTIL THE CAMPER WAS MOVING OUR CAR AND CARRIED US OFF THE ROAD. THE CAMPER COMPLETELY COLLAPSED EVEN THOUGH WE DID NOT ROLL. WE WERE TRAVELING ON A STRAIGHT ROAD AND DID NOT MAKE ANY LANE CHANGES OR SUDDEN MOVES TO START THE SWAYING. IT JUST STARTED AND INCREASED. WE BELIEVE THE AXLE BROKE OR SWAY BAR. THE DESIGN OF THIS CAMPER ADDED TO THE INCREASED SWAY AND PROBABLY LED TO THE COLLAPSING. *TR

    NHTSA complaint 10235798
  2. Filed Sep 24, 2007Failure Sep 4, 2007Mohrsville, PATires

    TL*THE CONTACT OWNS A 2004 KEYSTONE OUTBACK RV. THE TIRE BRAND IS DURO, HWA-FONG RUBBER INDUSTRIAL COMPANY LTD IS THE MANUFACTURER. THE TIRE SIZE WAS T115/70D15. 25RSS IS THE MODEL NUMBER. THE RV DOESN'T HAVE A MOTOR. THE CONTACT OBSERVED THAT THE TREAD IS SEPARATING ON ALL 4 OF HIS TIRES, THE FRONT PASSENGER AND DRIVER AND THE REAR DRIVER AND PASSENGER TIRES. THE ESTIMATED COST TO REPLACE THEM IS $300 PER TIRE. THESE ARE THE ORIGINAL TIRES WHEN THE RV WAS PURCHASED. THE DEALER ADVISED THE OWNER TO SPEAK WITH THE TIRE MANUFACTURER. THE MANUFACTURER ADVISED HIM TO EMAIL PHOTOS OF THE TIRES AND THEY WOULD COMPENSATE HIM FOR HALF OF THE COST. THE CONTACT WANTS THE MANUFACTURER TO REIMBURSE HIM FOR 4 NEW TIRES, INCLUDING THE SPARE. THE CURRENT APPROXIMATE TIRE MILEAGE WAS 850 AND THE FAILURE MILEAGE WAS 450. UPDATED 10.09.07. *JB

    NHTSA complaint 10204869
  3. Filed May 24, 2006Failure May 19, 20063,000 milesMacomb, MISuspension, Hub

    I PURCHASED AN OUTBACK TRAILER FROM KEYSTONE RV IN 2004 AND IT CURRENTLY HAS 3000 MILES ON IT. I RECENTLY NOTICED THAT THE TIRES ON THE DRIVER SIDE HAVE STARTED TO CRACK, AND DURING THE TIRE REPLACEMENT THE MECHANIC NOTICED THAT THE HUBS ARE LOOSE ON BOTH AXLES ON THE DRIVER SIDE. I THEN TOOK THE TRAILER TO GENERAL RV IN MOUNT CLEMENS, MICHIGAN FOR REPAIR AND THEY CONFIRMED THAT THE HUBS ARE BOTH LOOSE DUE TO A LACK OF COTTER PINS THAT HOLD THE CASTLE NUT ON TO THE TRAILER ON BOTH HUBS. THE HUBS HAVE NEVER BEEN SERVICED BY REMOVAL ONLY BY ADDING GREASE THROUGH THE ZERK FITTINGS. THE DEALERS MECHANIC COULD NOT FIND ANY INDICATION OF THE COTTER PINS INSIDE THE HUBS. SO, ONE CAN ONLY ASSUME THAT THEY DID NOT EVER ADD THE COTTER PINS TO THE ASSEMBLY. THE CASTLE NUT HAD VIBRATED NEARLY OFF THE SPINDLE ON BOTH WHEELS ON THE DRIVER SIDE. THE TRAILER HAS DUAL AXLES FROM AL-KO KOBER CORPORATION. I TEND TO BELIEVE THAT THIS COULD LEAD TO SERIOUS COMPLICATIONS ON THE ROAD, AND SHOULD BE INVESTIGATED FURTHER. THANK YOU FOR YOUR TIME JEFFERY K PLAMP. *JB

    NHTSA complaint 10158231
Source: NHTSA ODI complaints file.
Investigations

1 NHTSA investigation on file

  • EA04032 Engineering analysis, Wheels
    WHEEL SEPARATIONS
    Opened Nov 23, 2004, closed Dec 30, 2005 · led to a recall
Source: NHTSA ODI investigations file.
All investigations
Service bulletins

1 manufacturer communication cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • 04043 Jan 1, 2004 · Service Bulletin/Repair Instructions
    MICROWAVE MOUNTING SCREWS ON OUTBACK MODELS. *MJ
Source: NHTSA manufacturer communications files.
About service bulletins