Complaints over time
Complaints about the 2003 Keystone Outback peaked in 2003, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2003 Keystone Outback
Body and fuel not decoded. Owner complaints on file from Nov 20, 2003 to May 23, 2010.
Recall campaigns covering this model year21.21M vehicles or units across those campaigns
Owner complaints33.0 times the median 2003 vehicle
Severity index33.3Crash, fire, injury or death per 100
First 24 months1Complaints in its first two years
Components
67% of complaints about the 2003 Keystone Outback name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2003 Keystone Outback
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 03V-463 | Nov 12, 2003 | On certain travel trailers equipped with samsung microwave ovens, these ovens were produced with a defective panel | Equipment | 3,641 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2003 Keystone Outback
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed May 23, 2010Failure Feb 2, 2010Poulsbo, WARecreational vehicle/trailerFire
WE WERE THE OWNERS OF A 2003 OUTBACK BY LITEWAY (KEYSTONE) UNTIL FEB. 2010 AT WHICH TIME IT CAUGHT FIRE AND BURNED COMPLETELY. IT WAS SITTING IN OUR DRIVEWAY AND LUCKILY A NEIGHBOR WOKE UP AND REPORTED IN ON FIRE. THE FIRE MARSHAL DETERMINED IT STARTED BEHIND THE REFRIGERATOR. WHILE LOOKING ON LINE YESTERDAY, I CAME ACROSS SEVERAL BLOGS DISCUSSING A RECALL ON THE SAME REFRIGERATOR WE HAD IN OURS. IT IS MADE BY DOMETIC AND APPARENTLY THEY'RE HANDLING THE SITUATION VERY POORLY.THIS PROBLEM IS EFFECTING AN IMMENSE AMOUNT OF TRAILERS. WE, LIKE HUNDREDS OR THOUSANDS OF OTHERS, NEVER RECEIVED A NOTICE OF RECALL THAT WOULD ALERT US TO THE POTENTIAL DANGERS! I'VE READ SEVERAL OTHER COMPLAINTS REGARDING THE "BANDAID" FIX DOMETIC WAS OFFERING AND READ THAT EVEN AFTER THE "FIX", THEIR TRAILERS CAUGHT FIRE. WHAT CAN WE DO? OUR INS. ONLY COVERED A PORTION OF THE REMAINING BALANCE THAT WE OWE AND WE ARE STILL MAKING PAYMENTS ON SOMETHING THAT DOESN'T EXIST! HELP..... *TR
NHTSA complaint 10331883 - Filed Oct 30, 2008Failure Oct 24, 2008Lake City, SCStructure
TL*THE CONTACT OWNS A 2003 KEYSTONE OUTBACK LITE FIFTH WHEEL. WHILE DRIVING LESS THAN 70 MPH, THE RIGHT SIDING ON THE PASSENGER SIDE OF THE VEHICLE PEELED OFF. THERE WAS FIBERGLASS DEBRIS. NO REPAIRS HAVE BEEN MADE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND ADVISED THE CONTACT TO HIRE AN ATTORNEY. UPDATED 11/17/08 *CN THE CONSUMER WAS INFORMED THE RV HAD EXTENSIVE WATER DAMAGED ON THE FRONT A RIGHT AND LEFT SIDE. UPDATED 11/24/08.*JB
NHTSA complaint 10247226 - Filed Nov 20, 2003Failure Oct 26, 20032,500 milesJacksonville, FLFrame and members
THE TRAILERS REAR BUMPER IS SEPARATING FROM THE FRAME. THE CAUSE OF BUMPER SEPARATION IS UNDETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION. *PH
NHTSA complaint 10048377
Source: NHTSA ODI complaints file.
Investigations
2 NHTSA investigations on file
- EA04032 Engineering analysis, Wheels
WHEEL SEPARATIONS
Opened Nov 23, 2004, closed Dec 30, 2005 · led to a recall - PE04051 Preliminary evaluation, Wheels
WHEEL SEPARATIONS
Opened Jul 22, 2004, closed Nov 23, 2004
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.