Complaints over time
Complaints about the 2016 Keystone Outback peaked in 2016, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Keystone Outback
Trailer, Not Applicable, built in United States. Owner complaints on file from Jun 6, 2016 to Jan 25, 2018.
Recall campaigns covering this model year31.21M vehicles or units across those campaigns
Owner complaints22.0 times the median 2016 trailer
Severity index0.02016 trailers average 8.7
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2016 Keystone Outback name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2016 Keystone Outback
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 17V-439 | Jul 13, 2017 | Affected vehicles were built with an incorrect drawbar installed to tow the travel trailer | Structure | 910 | Not stated |
| 16V-282 | May 10, 2016 | These vehicles have a television mounting bracket that may not be properly secured to the wall | Equipment | 88 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Keystone Outback
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jan 25, 2018Failure Jun 28, 20171,694 milesGoodyear, AZBody
TL* THE CONTACT OWNS A 2016 KEYSTONE OUTBACK. WHILE THE VEHICLE WAS UNDERGOING A MANDATORY INSPECTION, THE CONTACT WAS INFORMED THAT THERE WAS A DIP IN THE ROOF NEAR THE AIR CONDITIONING UNIT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED ORE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 1,694. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA complaint 11064968 - Filed Jun 6, 2016Failure Sep 10, 2015169 milesLake Havasu City, AZBody
KEYSTONE RV AND DUTCHMAN RV OF GOSHEN, IN ARE MANUFACTURING DEFECTIVE UNITS AND REFUSE TO REPLACE THE EXTERIOR SIDE PANELS OF THE UNIT WHICH ARE CRACKING IN HALF. THE RV HAS 5 CRACKS IN THE FRP AND GELCOAT OF THE UNIT CAUSING THE BODY OF THE UNIT TO CRACK APART. THE MORE WE HAUL IT DOWN THE ROAD THE MORE CRACKS APPEAR. THE PROBLEM IS THAT THE LUAN PANELS, WHICH WERE INSTALLED BY THE FACTORY WERE NOT INSTALLED PROPERLY LEAVING AN INCH GAP BETWEEN EACH ONE THEREFORE THE FRP HAS NOTHING TO ADHERE TO, CAUSING THE UNIT TO CRACK APART ON BOTH SIDES. THE GEL COAT IS CRACKED AS WELL AS THE FRP ON THE EXTERIOR, WHO KNOWS WHAT IS HAPPENING TO THE INTERIOR. I HAVE BEEN TALKING TO THE WARRANTY COMPANY SINCE SEPTEMBER 2015 WITH NO HELP FROM THEM JUST GETTING THE RUN AROUND. THE WARRANTY COMPANY WANTS TO REPAIR THE UNIT, WHICH HAS BEEN PREVIOUSLY REPAIRED AND THE REPAIR DID NOT WORK. THE SIDE PANELS NEED TO BE REPLACED. WE WERE DEFINITELY SOLD A DEFECTIVE UNIT AND SOMEONE KNOWS WE WERE AS REPAIRS WERE ALREADY DONE AND NOTHING WAS DIVULGED TO US. WE BOUGHT THIS UNIT IN JUNE OF 2015 AND WE WERE TOLD IT WAS BRAND NEW. IT IS JUST A MATTER OF TIME BEFORE THIS UNIT CRACKS APART ON THE HIGHWAY AND CAUSES AN ACCIDENT. IT IS LITERALLY CRACKING IN HALF ON BOTH SIDES OF THE UNIT. THERE ARE 5 CRACKS IN ALL.
NHTSA complaint 10872847
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
3 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 15-240 Oct 26, 2015 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 15-240 FOR THE OUTBACK WATER HEATING WIRING. - 15-240 Oct 26, 2015 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 15-240 FOR THE OUTBACK WATER HEATING WIRING. - 15-240 Oct 26, 2015 · Service Bulletin/Repair Instructions
THIS ADVISORY 15-240 INVOLVES UNITS MANUFACTURED WITH THE WIRING TO ACTIVATE THE ELECTRIC ELEMENT ON THE WATER HEATER NOT WIRED CORRECTLY. THIS WILL NOT ALLOW THE USE OF THE ELECTRIC ELEMENT OF THE WATER HEATER, WHILE THE PROPANE SIDE WILL FUNCTION NORMALLY.
Source: NHTSA manufacturer communications files.