Complaints over time
Complaints about the 2017 Keystone Outback peaked in 2018, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Keystone Outback
Trailer, Not Applicable, built in United States. Owner complaints on file from Apr 27, 2018 to Nov 20, 2019.
Recall campaigns covering this model year31.21M vehicles or units across those campaigns
Owner complaints42.0 times the median 2017 trailer
Severity index0.02017 trailers average 7.3
First 24 months2Complaints in its first two years
Components
25% of complaints about the 2017 Keystone Outback name equipment
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2017 Keystone Outback
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 17V-439 | Jul 13, 2017 | Affected vehicles were built with an incorrect drawbar installed to tow the travel trailer | Structure | 910 | Not stated |
| 16V-282 | May 10, 2016 | These vehicles have a television mounting bracket that may not be properly secured to the wall | Equipment | 88 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Keystone Outback
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Nov 20, 2019Failure Jan 15, 2018Garden City, IDEquipment
2017 KEYSTONE OUTBACK RV. CONSUMER WRITES IN REGARDS TO FIRE EXTINGUISHER SAFETY RECALL. *LD *JS
NHTSA complaint 11280131 - Filed Dec 23, 2018Failure Nov 25, 201815,000 milesLevittown, PATires, Wheels
TRAILER PURCHASED NEW IN APRIL OF 2017. DURING A THANKSGIVING TRIP I NOTICED WHAT SEEMS TO BE A TIRE DELAMINATING. WE REPLACED IT WITH THE SPARE. UPON INSPECTION WHEN WE RETURNED HOME I NOTICED THAT THE WEIGHT RATINGS OF THE TIRES DON'T SEEM TO MATCH WHAT THE FACTORY IS SPECIFYING THE TRAILER WEIGHS. THE TIRES ARE TRAILER KING ST225/75R15 WITH A MAX WEIGHT RATING OF 2,540LBS EACH. THE TRAILER HAS FOUR (4) WITH A DUAL AXLE SETUP. THESE ARE FACTORY ISSUED TIRES. THE GVWR OF THE TRAILER IS 10,500LBS WHICH CALCULATES AS 340LBS IN EXCESS OF THE TIRE CAPACITY. I AM IN THE PROCESS OF REPLACING ALL THE TIRES ON THE TRAILER AS I CANNOT AFFORD A BLOW-OUT AND I THINK I'M ON THE PATH TO ONE WITH THESE TIRES. THERE WAS NO BLOW-OUT, SIMPLY AN IMMINENT TIRE FAILURE WHICH I BELIEVE IS A DIRECT RESULT OF INCORRECT/UNDERWEIGHT TIRE SELECTION BY KEYSTONE. *DT *TR *DT *TR
NHTSA complaint 11163222 - Filed Apr 27, 2018Failure Oct 1, 2017Sandy, UTBody
TL* THE CONTACT OWNS A 2017 KEYSTONE OUTBACK TRAILER BEING HAULED BY A 2014 DODGE RAM. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V439000 (STRUCTURE) IN OCTOBER OF 2017. THE CONTACT TOOK THE VEHICLE TO MOTOR SPORTLAND (4001 STATE ST, SALT LAKE CITY, UT 84107) AND THE DRAW BAR WAS REPAIRED. HOWEVER, TWO MONTHS LATER, THE DRAW BAR STARTED TO RUST. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE TRAILER SHOULD NOT HAVE BEEN LEFT OUTSIDE. NO FURTHER ASSISTANCE WAS PROVIDED. THE TRAILER WAS NOT REPAIRED AGAIN. THE VIN WAS INVALID. THERE WAS NO MILEAGE.
NHTSA complaint 11090475 - Filed Apr 27, 2018Failure Oct 1, 20171,000 milesSandy, UTUnknown or other
BUT BARE STEEL ON TOUNGE RECALL 17V-439 =- DID NOT PRIME OR PAIINT AND IS RUSTING - PER KEYSTONE - NOT THEIR PROBLEM AND SHOULD NOT BE IN THE ENVIRONMENT WHEREIT CAN GET WET. WHAT? - IT IS A TERAVEL REAILER AND IT IS THE TOW BAR. KEYSTONE HAS CREATED A POTENTIALLY WORSE SAFETY ISSUE BY NOT PAINTING THE REPAIR - NOW IT COULD RUST OUT AND FAIL
NHTSA complaint 11090474
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
5 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage… - KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to … - 16-260 Aug 29, 2016 · Service Bulletin/Repair Instructions
THIS ADVISORY 16-259 INVOLVES CERTAIN OUTBACK TRAVEL TRAILERS. IT HAS BEEN DETERMINED THE FRONT ROOF TRANSITION MOLDING ON THE VEHICLES LISTED IN THE POPULATION MAY NOT HAVE BEEN SECURED PROPERLY. - 16-260 Aug 30, 2016 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 16-259 FOR THE OUTBACK FRONT ROOF TRANSITION MOLDING. - 16-260 Aug 30, 2016 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 16-259 FOR THE OUTBACK FRONT ROOF TRANSITION MOLDING.
Source: NHTSA manufacturer communications files.