Complaints over time
Complaints about the 2015 Keystone Raptor peaked in 2015, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2015 Keystone Raptor
Trailer, Not Applicable, built in United States. Owner complaints on file from May 6, 2015 to Jan 14, 2020.
Recall campaigns covering this model year41.22M vehicles or units across those campaigns
Owner complaints31.5 times the median 2015 trailer
Severity index33.32015 trailers average 5.0
First 24 months1Complaints in its first two years
Components
33% of complaints about the 2015 Keystone Raptor name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
4 recall campaigns cover the 2015 Keystone Raptor
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 16V-825 | Nov 15, 2016 | Affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge | Equipment | 6,252 | Repair or modification |
| 15V-317 | May 27, 2015 | In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend… | Equipment | 1,529 | Part replacement |
| 15V-102 | Feb 23, 2015 | In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used | Equipment | 5,390 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2015 Keystone Raptor
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Jan 14, 2020Failure Nov 18, 20152,000 milesPacific, MOSuspension
THE DEXTER 7000 LB TANDEM AXLES AND SPRINGS DO NOT PROPERLY SUPPORT THE EMPTY FIFTH WHEEL TRAVEL TRAILER. THE LEAF SPRINGS ARE COLLAPSING CAUSING VERY UNEVEN TIRE WEAR.
NHTSA complaint 11299355 - Filed Feb 13, 2017Failure Jun 24, 2015NEW Palestine, INBody
TL* THE CONTACT OWNS A 2015 KEYSTONE RAPTOR. THE CONTACT STATED THAT TOP DRIVER SIDE STEP FRACTURED WHILE ENTERING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY PIN THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V825000 (EQUIPMENT). THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint 10954188 - Filed May 6, 2015Failure Jan 11, 2015Mercer, PAElectrical systemFire
WE USED OUR NEW RAPTOR FOR A SHORT TRIP & THE REFRIGERATOR STOPPED WORKING USING AC. WE MADE ARRANGEMENTS TO HAVE IT SERVICED AT A KEYSTONE DEALER. THEY FELT THE GFI WAS TRIPPED & RESET IT. WE HAD DONE ALL THAT TYPE OF TROUBLESHOOTING & WERE NOT CONFIDENT THE ISSUE WAS THAT SIMPLE. IT WAS WINTER AND WE PUT THE UNIT IN STORAGE. WE GOT IT OUT LAST WEEK TO PREPARE FOR OUR 1ST TRIP OF THE YEAR. THE REFRIGERATOR STILL DID NOT WORK AND THE GFI WOULD NOT RESET. WE STARTED TO TRACE THE PROBLEM OURSELVES. MY HUSBAND CHECKED SEVERAL OUTLETS TO SEE WHAT WAS WORKING & NOT. IT SEEMED TO BE AT THE KITCHEN TIPOUT. APPARENTLY THE ELECTRIAL SHORTED OUT UNDER THE TRAILER AT THE KITCHEN TIPOUT & BURNED AND MELTED THE POORLY RUN WIREING, CONNECTORS AND INSULATION. WE WERE ASLEEP WHEN THE DAMAGE OCCURED. WE COULD OF DIED. WE CONTACTED 2 DEALERS AND THE MANUFACTURER. THEIR ONLY COMMENT WAS TO MAKE ANOTHER APPOINTMENT. *TR
NHTSA complaint 10715058
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 14-215 Nov 3, 2014 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE OWNER NOTIFICATION 14-215 FOR THE OCTAGON CORRECT TRACK CAM PLATE MANUFACTURED OUT OF SPECIFICATION. - 14-215 Nov 3, 2014 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF OWNER NOTIFICATION 14-215 FOR THE OCTAGON CORRECT TRACK CAM PLATE MANUFACTURED OUT OF SPECIFICATION. - 14-215 Nov 3, 2014 · Service Bulletin/Repair Instructions
THIS OWNER NOTIFICATION 14-215 INVOLVES UNITS WITH THE OCTAGON CORRECT TRACK CAM PLATE MANUFACTURED OUT OF SPECIFICATION. IF THE HANGER HAS THE DEFECT PART AND THE INVOLVED COMPONENT HAS BEEN ADJUSTED FROM THE ORIGINAL MANUFACTURING SETTING, IT MAY ALLOW EX… - 14-215 Nov 3, 2014 · Service Bulletin/Repair Instructions
KEYSTONE RV COMPANY: CAMPAIGN BEING CONDUCTED ON CERTAIN 2015 KEYSTONE TRAVEL TRAILERS AND FIFTH WHELS. *LJ
Source: NHTSA manufacturer communications files.