2015 Lexus ES Hybrid

6 complaints on file, page 1 of 1.

1. Filed Oct 15, 2022Failure Apr 5, 2022Calabasas, CAService brakes

   I had new brakes put on my car and a few months later, while I was driving, the brakes completely stopped working. There was no warning and I ended up going through a red light because I couldn't stop. I was lucky to be in a residential area where I could pull over to the side and be towed to the brake shop. They checked it out, and said there was a code that showed a Lexus issue. We took it to the Lexus service at Woodland Hills Lexus. They drove it and nothing happened, but finally with a lot of nagging on my part, they did a diagnostic (charging me $486.74 for this) and found a problem. Based on what my service person told me, there was a letter sent out to Lexus dealerships saying this was a problem, but they weren't doing a recall. How can they be allowed to ignore a brake problem ? I would like to buy another Lexus (I have already had 3), but I am concerned they are not forthcoming about safety issues. I have emailed their headquarters regarding this, but have not heard back.

   NHTSA complaint 11489410
2. Filed Jun 3, 2019Failure Jun 3, 201955,000 milesFrisco, TXFuel/propulsion system, Power trainCrash

   ON 6/3/2019 AT 12 NOON, IT HAS SUDDEN RUNAWAY ACCELERATION. WE HAD STOPPED ON THE CURB OUTSIDE OUR HOME AND THEN STARTED DRIVING SLOWLY IN EV MODE TURNING INTO OUR DRIVEWAY, AND ALL OF A SUDDEN, IT ACCELERATED HARD BY ITSELF, HIT ANOTHER CAR IN THE DRIVEWAY, AND THEN HIT THE CORNER OF THE HOUSE AFTER GOING OVER SOME SHRUBBERY. THERE WAS NO TIME TO HIT THE BRAKES; IT ALL HAPPENED SUDDENLY. THIS IS CLEARLY UNINTENDED RUNAWAY ACCELERATION, AND THIS MAKE/MODEL/YEAR NEEDS TO BE RECALLED BEFORE ANYONE GETS INJURED OR DIES. THIS IS SERIOUS

   NHTSA complaint 11217545
3. Filed Feb 5, 2019Failure Dec 29, 201839,916 milesOoltewah, TNUnknown or other

   CAR SHAKES

   NHTSA complaint 11174417
4. Filed Apr 25, 2016Failure Apr 22, 20168,000 milesNorth Oaks, MNPower train

   THIS IS THE THIRD INCIDENT OF UNEXPECTED ACCELERATION AND HAPPENED ON 4/22/2016 AT ABOUT 1PM. I WAS IN EV MODE, DRIVING TO PARK WHEN ALL OF A SUDDEN THE CAR SHIFTED TO "GAS" AND ACCELERATED RAPIDLY. I WAS ABLE TO STOMP ON THE BREAKS AND STOPPED TO CAR ABOUT A FOOT BEFORE HITTING A CAR IN FRONT. AFTER MY DR APPOINTMENT AT 2PM, I BROUGHT THE CAR INTO THE LEXUS DEALER IN MAPLEWOOD, MN AND EXCHANGED IT FOR ANOTHER CAR. THIS 300H IS TOTALLY UNSAFE AND SHOULD NOT BE ON THE ROAD. THIRD INCIDENT IN THREE MONTHS.

   NHTSA complaint 10861199
5. Filed Apr 15, 2016Failure Apr 11, 20168,000 milesNroth Oaks, MNFuel/propulsion system

   I WAS DRIVING ABOUT 5MPG WHILE PULLING INTO A PARKING SPACE. CAR WAS IN EV MODE. ALL OF A SUDDEN THE CAR ACCELERATED; STEPPED REALLY HARD ON THE BRAKES AND THE CAR FINALLY STOPPED ABOUT 2-3 INCHES BEFORE THE SIGN. 04/11/2016.

   NHTSA complaint 10859801
6. Filed Nov 9, 2015Failure Aug 2, 2015500 milesLewisville, TXEquipment, Fuel system, Gasoline, Hybrid propulsion system

   MY BRAND NEW ES300H SHOWS DIFFERENT MILAUGE CAPACITY EACH TIME I FILL THE TANK. WHEN I PURCHASED IT BRAND NEW IT SHOWED THE DRIVING RANGE OF 675 MILES WITH FULL TANK. SINCE THEN IT HAS BEEN CONTINUOUSLY DROPPING BY 20 TO 30 MILES EACH TIME I FILL IT UP. NOW I WILL BE LUCKY IF I CAN GET EVEN 500 MILES RANGE. I SHOWED IT TO TWO DIFFERENT DEALERS IN DALLAS, TEXAS AREA. THEY BOTH CLAIM THAT THE CAR IS ADJUSTING TO MY DRIVING STYLE (THAT INDIRECTLY MEANS I AM A BAD DRIVER). IT HAS BEEN 3.5 MONTHS SINCE I PURCHASED IT AND IT IS STILL DROPPING. CAN DRIVING STYLE MAKE THAT BIG A DIFFERENCE (NEARLY 200 MILES LESS THAN THE ORIGINAL RANGE INDICATED)? I DON'T THINK SO AND I BELIEVE THAT DEALERS THEMSELVES DO NOT KNOW WHAT IS GOING ON WITH MY ENGINE/ HYBRID SYSTEM. BUT THEY REFUSE TO DO ANYTHING ABOUT THIS PROBLEM.

   NHTSA complaint 10789344