Complaints over time
Complaints about the 2020 Lexus ES Hybrid peaked in 2024, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Lexus ES Hybrid
Sedan, hybrid, 4x2, built in United States. Owner complaints on file from Sep 26, 2024 to Sep 26, 2024.
Recall campaigns covering this model year21.04M vehicles or units across those campaigns
Owner complaints1Below the median 2020 sedan
Severity index0.02020 sedans average 8.1
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2020 Lexus ES Hybrid name airbags
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2020 Lexus ES Hybrid
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-865 | Dec 20, 2023 | Short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying | Airbags | 999,901 | Part replacement |
| 20V-064 | Feb 6, 2020 | Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally | Engine and cooling | 44,191 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Lexus ES Hybrid
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Sep 26, 2024Failure Sep 26, 2024Carmichael, CAAir bags
The contact owns a 2020 Lexus ES300 Hybrid. The contact stated that upon investigation, the contact became aware that the VIN was associated with NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact had not received notification of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11616708
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
144 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 26LF01 Aug 11, 2026 · Emissions
Under certain conditions, debris can accumulate inside the fuel cap causing potential fuel vapor leaks that can cause increased evaporative emissions to exceed the regulated limits. This issue will not trigger the M.I.L. (Malfunction Indicator Lamp). - 26LF01 Aug 6, 2026 · Emissions
TECHNICAL INSTRUCTIONS FOR SAFETY RECALL 26LF01 Certain 2019 – 2025 Model Year ES 300h Fuel Cap Negative Pressure Valve & Fuel Filler Dust Intrusion - L-SB-0021-25 Mar 10, 2026 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete. - L-SB-0021-25 Feb 27, 2026 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete. - L-SB-0057-22 Rev2 Feb 2, 2026 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 2, 2026: This bulletin is now obsolete. Please see L-SB-0004-26. - L-SB-0004-26 Jan 23, 2026 · Service Bulletin/Repair Instructions
Some 2018 – 2025 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. - L-SB-0030-24 Rev2 Dec 15, 2025 · Service Bulletin/Repair Instructions
Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-TT-0326-23 Rev2 Aug 19, 2025 · Service Bulletin/Repair Instructions
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, use… - 24LE02 Aug 7, 2025 · Service Campaign
The specific condition covered by this program is for a small engine coolant leak that can occur from the flow shut-off valve that can allow coolant to drip on other parts of the vehicle. This can cause "Engine Maintenance Required" to be displayed on the i… - L-SB-0051-24 Rev2 Jun 25, 2025 · Service Bulletin/Repair Instructions
Some 2021 model year ES 250 and 2019 – 2021 model year ES 300h and UX 200 vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “Engine Maintenance Required” message is displayed in the Multi-Information Displa… - L-SB-0043-23 Rev1 Jun 13, 2025 · Service Bulletin/Repair Instructions
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks. - L-TT-0341-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - L-TT-0341-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - 24LE02 Feb 20, 2025 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the guests’ ownership experience. Lexus is providing coverage for repairs related to Flow Shut-o… - L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - 24LE02 Feb 20, 2025 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the guests’ ownership experience. Lexus is providing coverage for repairs related to Flow Shut-o… - L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0055-18 Rev2 Jan 24, 2025 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE January 27, 2025: This bulletin is now obsolete. Please see L-SB-0006-25. - L-SB-0057-22 Rev2 Jan 14, 2025 · Service Bulletin/Repair Instructions
Some 2018 – 2025 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver … - L-SB-0051-24 Rev1 Jan 5, 2025 · Service Bulletin/Repair Instructions
Some 2021 ES 250 and 2019 – 2021 ES 300h and UX 200 model year vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “ EngineMaintenance Required” message is displayed in the Multi-Information Display (MID). Ad… - L-SB-0040-20 Rev2 Dec 10, 2024 · Service Bulletin/Repair Instructions
This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the batter… - 24LE02 Dec 9, 2024 · Warranty Program/Extension
CUSTOMER SUPPORT PROGRAM 24LE01 Certain 2019 -2021 Model Year ES300H Certain 2021 Model Year ES250 Certain 2019 -2020 Model Year UX200 Coverage for Flow Shut-off Valve Coolant Leak - 24LE02 Dec 9, 2024 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the owners’ ownership experience. Lexus is providing coverage for repairs related to Flow Shut-o… - 24LE02 Dec 5, 2024 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the owners’ ownership experience. Lexus is providing coverage for repairs related to Flow Shut-o… - 24LE02 Dec 5, 2024 · Warranty Program/Extension
In our continuing efforts to ensure the best in guest satisfaction, Lexus is announcing a Customer Support Program to provide coverage for Flow Shut-off Valve Coolant Leak on Certain 2019 – 2021 Model Year ES300H, Certain 2021 Model Year ES250, and Certain … - L-SB-0051-24 Dec 5, 2024 · Service Bulletin/Repair Instructions
Some 2021 ES 250 and 2019 – 2021 ES 300h and UX 200 model year vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “ Engine Maintenance Required” message is displayed in the Multi-Information Display (MID). A… - L-TT-0336-24 Rev1 Nov 6, 2024 · Service Bulletin/Repair Instructions
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087 - Lost Communication with ECM/PCM "A" Missing Message. Upon investigation, it is found that the engine ECU has been damage and needs to be replaced. In … - L-TT-0336-24 Oct 24, 2024 · Service Bulletin/Repair Instructions
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087 - Lost Communication with ECM/PCM "A" Missing Message. Upon investigation, it is found that the engine ECU has been damage and needs to be replaced. In … - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - LSB005523A Nov 17, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2024 model year Lexus vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32°F or 0°C). After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be prese… - LTT032623 Aug 17, 2023 · Service Bulletin/Repair Instructions
TT: A very small percentage of customers experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers… - L-SB-0033-23 May 15, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2019 ? 2021 model year ES 300h vehicles equipped with a A25A-FXS engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P05A074 (Active Grill Air Shutter ?A? Actuator Slipping). To address these concerns, an updated radiator shut… - LSB004319 Feb 14, 2023 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23 - LSB000723 Feb 14, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2020 ? 2022 model year vehicles equipped with 17CY+ Panasonic Audio (versions less than 1226) and Navigation (versions less than 1225 or 1245 with 20 Teammate) may exhibit one or more of the following conditions: ?Navigation reset while entering a… - LSB000523 Feb 9, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pre… - L-SB-0043-20 Obs Dec 8, 2022 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE December 08, 2022: This bulletin is now obsolete. Please see L-SB-0057-22 - L-SB-0057-22 Dec 7, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to del… - L-TT-0321-22 Nov 10, 2022 · Service Bulletin/Repair Instructions
TT: Confirm there is an abnormal noise coming from the front of the vehicle, some customers describe the noise as a roaring type noise. Confirm the vehicle meets the following criteria: ?Mileage is under 5,000 miles ?No previous repairs or accidents … - LSB003621Rev2 Jun 6, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2020 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App do… - LSB003621Rev2 Jun 6, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2020 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App do… - LTT031622 May 13, 2022 · Service Bulletin/Repair Instructions
TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center. - L-SB-0031-22 Jul 21, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2019 ? 2022 model year ES 300h and ES 350 vehicles and 2021 ? 2022 model year ES 250 vehicles may exhibit a whistle or wind noise from the rear left quarter window. An updated repair process has been created to reduce the possibility of this condi… - LSB000822Rev1 Apr 18, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2021 ? 2022 model year ES 250, and 2019 ? 2022 model year ES 300h and ES 350 vehicles may exhibit a brake squeal/squeak noise from the front brake components. For customers who find these characteristics objectionable, an updated fitting kit is no… - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - LTT029721 Mar 24, 2022 · Service Bulletin/Repair Instructions
TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns. - L-SB-0040-20 Rev May 31, 2022 · Service Bulletin/Repair Instructions
TSB: This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the b… - L-SB-0036-21 Rev Apr 11, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2020 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus app does n…
Source: NHTSA manufacturer communications files.