Complaints over time
Complaints about the 2021 Lexus GX peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2021 Lexus GX
SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Feb 11, 2023 to Sep 28, 2026.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints3Below the median 2021 suv
Severity index0.02021 suvs average 6.1
First 24 months0Complaints in its first two years
Components
33% of complaints about the 2021 Lexus GX name driver assistance
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2021 Lexus GX
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2021 Lexus GX
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Sep 28, 2026Failure Aug 1, 2025Cassopolis, MIUnknown or other
The actuator on the driver door went out and in 2025 and had to get replaced. I was not able to lock or unlock the drivers side door. All the doors would lock and unlock. Just the other car the front passenger doors actuator lock went out. It is doing the same, will not lock or unlock. I have to do it manually.
NHTSA complaint 11767323 - Filed May 9, 2026Failure Mar 9, 2022Crownsville, MDSeats
The driver’s seat is making cracking, clicking, popping, and creaking noises from the lower seat frame, seat rail, or mounting area where the seat attaches to the vehicle body. The noise is most noticeable during braking, acceleration, turning, driving over uneven roads, and when shifting body weight in the seat. It feels as though the seat has movement or play, as if the seat rails, frame, or mounting bolts may not be fully secure. This is a safety concern because the seat is part of the occupant restraint system and is critical for proper seat belt positioning and airbag protection. If the seat frame, rails, or mounting hardware are loose, damaged, worn, or improperly secured, the seat could shift during a sudden stop or collision. In an accident, movement of the seat could reduce seat belt effectiveness, alter occupant positioning relative to airbags, increase the risk of impact with the steering wheel, dashboard, door, or center console, and increase the likelihood of head, neck, chest, back, pelvic, or leg injuries. Unexpected seat movement could also affect driver control immediately before or during a crash. This should not be treated as a simple interior rattle. The seat mounting bolts, rails, locking mechanisms, adjusters, frame components, and floor mounting points should be fully inspected for looseness, improper torque, wear, cracking, or structural failure. I have also found numerous similar owner complaints online from Lexus GX owners reporting clicking, cracking, rocking, or shifting driver seats that feel loose or unstable. Based on forum discussions and owner reports, there appear to be dozens of similar complaints, suggesting this may not be an isolated issue.
NHTSA complaint 11736803 - Filed Feb 11, 2023Failure Jan 11, 2023Mission Viejo, CABlind spot detection
i PURCHASED THE GX460 TO AQUIRE THE NEW SAFETY BSM SYSTEM. THE OWNERS MANUAL (PG366) REQIRES THE SIDE MIRROR INDICATOR LIGHT COMES ON AT 9.8 FEET BEHIND THE REAR BUMPER OF MY VEHIVLE. THE LIGHT ON THE SIDE MIRROR COMES ON WHEN THE VEHICLE PASSING ME IS AT MY REAR BUMPER MAKING IT DANGEROUS TO CHANGE LANES AND WOULD NOT ALLOW THE APPROACHING VEHICLE ENOUGH TIME TO AVOID A COLLISION. I HAVE CHECKED WITH 2 DEALERS AND BOTH SAID THERE IS NO ADJUSTMENT FOR THIS CONDITION. I FINALLY WAS ABLE TO HAVE ONE DEALER CHECK THE COMPUTER AND WAS TOLD ALL IS NORMAL. I ASKED MY DAUGHTER-IN-LAW TO WHITNESS THIS EVENT FROM THE BACK SEAT AND SHE VARIFIED MY FINDINGS.
NHTSA complaint 11506787
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
29 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- L-TT-0348-25 Rev1 Jan 30, 2026 · Service Bulletin/Repair Instructions
Customers state Parking Brake efficiency concerns. The conditions can include the following: • The Parking Brake Pedal feels loose or requires full depression for proper engagement. • When not fully depressed, effectiveness on steep surfaces may be reduced,… - L-SB-0030-24 Rev2 Dec 15, 2025 · Service Bulletin/Repair Instructions
Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-TT-0326-23 Rev2 Aug 19, 2025 · Service Bulletin/Repair Instructions
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, use… - L-TT-0348-25 Aug 15, 2025 · Service Bulletin/Repair Instructions
Customers state Parking Brake efficiency concerns. The conditions can include the following: • The PKB Pedal feels loose or requires full depression for proper engagement. • Ineffective on steep surfaces, allowing the vehicle to roll with transmission in Ne… - L-SB-0043-23 Rev1 Jun 13, 2025 · Service Bulletin/Repair Instructions
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks. - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - LSB004323 Aug 21, 2023 · Service Bulletin/Repair Instructions
TSB: The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. Follow the procedures outlined in this service bulletin to aid in locating, inspecting, and repairing refrigerant l… - LTT032623 Aug 17, 2023 · Service Bulletin/Repair Instructions
TT: A very small percentage of customers experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers… - L-SB-0037-23 Jul 3, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2021 ? 2024 model year Lexus vehicles use hub bolts in place of studs/nuts to fasten the wheels to the vehicle. If non-compatible wheels or hub bolts/nuts are installed, there is increased risk that the wheel(s) could come off resulting in a crash… - TECHNICAL INSTRU Jun 7, 2022 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTIONS. - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - L-SB-0004-22 Feb 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this servi… - Lexus PRO19-02 - Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests i… - Lexus PRO21-UFRM May 24, 2021 · Service Bulletin/Repair Instructions
POL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL
Source: NHTSA manufacturer communications files.