Complaints over time
Complaints about the 2020 Lexus IS 300 peaked in 2022, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Lexus IS 300
Sedan, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Nov 5, 2022 to Jun 20, 2023.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints2Below the median 2020 sedan
Severity index50.02020 sedans average 8.1
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2020 Lexus IS 300 name airbags
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2020 Lexus IS 300
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Lexus IS 300
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jun 20, 2023Failure Mar 12, 2023Oakville, MOPower train, Suspension, Wheels
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
NHTSA complaint 11527863 - Filed Nov 5, 2022Failure Oct 6, 2022Sarasota, FLAir bagsCrash1 injured
Airbags failed to deploy after the car went thru a brick wall at 35 miles per hour. Front impact crash. Car fax report reflects no prior accident. Vehicle was still under warranty & had the “auto nation 162 point check” June 2020 by Tampa Florida by Lexis of Tampa. NOT a single air bag deployed.
NHTSA complaint 11492444
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
63 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 23LE02 Feb 9, 2023 · Service Bulletin/Repair Instructions
DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2015-2020 model year (MY) vehicles that were … - LSB002121Rev1 Jun 20, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine - LSB002121Rev1 Jun 20, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - L-SB-0004-22 Feb 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this servi… - L-SB-0025-21 Rev Feb 9, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2020 ? 2022 model year Lexus vehicles equipped with Pioneer Audio (version 1804) or earlier may exhibit one or more of the following conditions: ?Abnormal Bluetooth® Audio Mode transition. ?Difficult radio tune knob operation when selecting au… - L-SB-0002-22 Jan 28, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring … - Lexus PRO19-02 - Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests i… - L-TT-0303-21 Sep 3, 2021 · Service Bulletin/Repair Instructions
TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments. - L-SB-0021-21 Jul 20, 2021 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2021 model year Lexus vehicles equipped with an FKS engine. - Lexus PRO21-UFRM May 24, 2021 · Service Bulletin/Repair Instructions
POL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL - Lexus Safety Re Mar 31, 2021 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0007-21 Mar 30, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2015 ? 2017 model year NX 200t, 2016 ? 2017 model year GS 200t, IS 200t, and RC 200t, 2018 ? 2019 model year GS 300, and 2018 ? 2020 model year IS 300, NX 300, and RC 300 vehicles equipped with an 8AR-FTS engine may exhibit a MIL ON condition with… - L-TT-0281-20 Rev Mar 16, 2021 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer f… - L-SB-0039-20 Oct 16, 2020 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 ? 2021 model year Lexus vehicles. - L-SB-0051-18 Rev Oct 9, 2020 · Service Bulletin/Repair Instructions
TSB: 2020 model year Lexus vehicles are equipped with driver side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may also utilize retaining clips for passenger side and rear seat floor mats. During Pre-De… - L-SB-0094-16 Rev Sep 8, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2020 model year Lexus vehicles with navigation (version less than A1##8020) may exhibit one or more of the following conditions: ?Pink or purple flashing navigation screen. ?Black or blank navigation screen. ?Navigation reset or reboo… - L-SB-0020-19 Rev Aug 12, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2020 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to de… - L-TT-0288-20 Rev Aug 7, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer v… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-TT-0288-20 Rev Aug 7, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer v… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-TT-0265-19 Rev Jul 20, 2020 · Service Bulletin/Repair Instructions
TT: The new DCA-8000 Diagnostic Charger may cause your facility?s Ground Fault Circuit Interrupter (GFCI) breaker to trip. A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue … - L-SB-0023-20 Jun 23, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the ent… - L-TT-0288-20 Rev Jun 10, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer v… - L-TT-0289-20 Jun 3, 2020 · Service Bulletin/Repair Instructions
TT: ?Unibody vehicles commonly have lashing holes on the under body used for securing the vehicle during logistics. ?The lashing holes are intended to be plugged during Pre-Delivery Service (PDS). ?The plugs are -Required for anti-corrosion purposes. … - L-TT-0288-20 Jun 1, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer… - Lexus Safety Re May 1, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-TT-0287-20 Apr 23, 2020 · Service Bulletin/Repair Instructions
TT: Due to the challenges caused by the COVID-19 virus threat, some dealers are experiencing reduced traffic into their stores and causing dealer stock to age. Due to this situation, dealers are reminded and recommended to follow the Long-Term Vehicle Stora… - L-TT-0286-20 Apr 15, 2020 · Service Bulletin/Repair Instructions
TT: After performing a battery test using the DCA-8000 battery diagnostic charger and the battery health has been considered a ?Good? condition, the DCA will automatically enter a post-test charging mode. In the post-test charging mode, the DCA analyzes … - L-SB-0008-20 Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 9… - L-TT-0254-18 Mar 26, 2020 · Service Bulletin/Repair Instructions
TT: In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guid… - L-SB-0025-19_Rev Mar 26, 2020 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term… - L-TT-0282-20 Mar 19, 2020 · Service Bulletin/Repair Instructions
TT: Some vehicles may continue to experience abnormal blend door noise when changing the HVAC temperature setting after the air conditioner radiator assembly (evaporator case) was replaced for the same condition. - L-SB-0034-18_Rev Mar 10, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2013 ? 2020 model year Lexus AWD F Sport and non-F Sport model vehicles may exhibit a squeal/squeak noise from the front brake pads. For customers who find this characteristic objectionable, an updated shim kit is now available as a service part. - L-SB-0008-19_Rev Mar 9, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2014 ? 2020 model year IS350, 2016 ? 2017 model year IS200t, and 2018 ? 2020 model year IS300 may exhibit a squeal/squeak noise from the front brake pads. This is only applicable on 2WD F Sport vehicles. This condition may be present at city, high… - L-TT-0281-20 Mar 9, 2020 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer … - Lexus Safety Re Feb 18, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0060-13 Obs Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20. - Lexus Safety Rec Jan 30, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-TT-0280-20 Jan 29, 2020 · Service Bulletin/Repair Instructions
TT: Creaking noise during turns (or turning steering wheel) coming from front strut area. 1) Vehicles under 5,000 miles 2) Refer to the attached video as an example of the noise - L-TT-0279-20_Rev Jan 29, 2020 · Service Bulletin/Repair Instructions
TT: Some guests may experience the inability to activate the Lexus Enform Remote app or the Lexus Enform Remote becoming inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the unnecessary replac… - L-TT-0275-19_Rev Jan 7, 2020 · Service Bulletin/Repair Instructions
TT: Some 2020 model year vehicles may display abnormal Safety Connect operation during PDS due to DCM activation issues. This condition is characterized by no DTCs present and after the initial SOS light flashing sequence after ignition on, neither the red … - L-SB-0012-19_Rev Jan 15, 2020 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE January 15, 2020 Rev1: ? The entire bulletin has been updated. Any previous printed versions of this bulletin should be discarded. Hybrid vehicles are equipped with two types of batteries: ? Hybrid Vehicle (HV) battery ? Auxiliary (12V)… - L-SB-0038-19_Rev Nov 14, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE November 14, 2019 Rev1: ? The Deletion of Vehicle Alert History section has been added after D/C Cut Fuse Installation. Any previous printed versions of this bulletin should be discarded. This bulletin contains the vehicle specific pre… - L-SB-0024-19_Rev Nov 14, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE November 14, 2019 Rev1: ? The Deletion of Vehicle Alert History section has been added after D/C Cut Fuse Installation. Any previous printed versions of this bulletin should be discarded. This bulletin contains the vehicle specific pre… - L-TT-0271-19 Oct 21, 2019 · Service Bulletin/Repair Instructions
TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the dat… - L-TT-0221-17_Rev Oct 11, 2019 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer func… - L-SB-0038-19 Sep 10, 2019 · Service Bulletin/Repair Instructions
TSB: This bulletin contains the vehicle specific pre-delivery services for 2020 model year IS300 and IS350 vehicles. Additionally, refer to the applicable Pre-Delivery Service (PDS) Check Sheet for services to be performed. - L-TT-0265-19 Jul 18, 2019 · Service Bulletin/Repair Instructions
TT: The new DCA-8000 Diagnostic Charger may cause your facility?s Ground Fault Circuit Interrupter (GFCI) breaker to trip. A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue … - L-SB-0055-18-Rev Jul 12, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE July 12, 2019 Rev2: ? Applicability has been updated to include 2020 model year RX350 and RX450h vehicles. March 29, 2019 Rev1: ? Applicability has been updated to include 2020 model year RC F vehicles. ? The Software Information secti… - L-SB-0001-18-Rev Jul 1, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE July 01, 2019 Rev1: G1668 Applicability has been updated to include 2019 ? 2020 model year Lexus vehicles. G2158 The Techstream Preparation and Process Overview sections have been updated. Any previous printed versions of this bulletin … - L-SB-0060-13_Rev Jul 31, 2019 · Service Bulletin/Repair Instructions
TSB: Some 2006 - 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize th… - L-SB-0011-19_Obs Jun 3, 2019 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE June 03, 2019: This bulletin is now obsolete. Please see L-SB-0025-19. - L-SB-0010-19 May 18, 2019 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE March 18, 2019: This bulletin is now obsolete. Please see L-SB-0013-19. - L-SB-0025-19 Apr 30, 2019 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term… - L-SB-0011-19 Mar 7, 2019 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-ter… - L-SB-0010-19 Mar 7, 2019 · Service Bulletin/Repair Instructions
TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are r… - L-TT-0255-19 Jan 16, 2019 · Service Bulletin/Repair Instructions
TT: The current engine active test Control the Injection Mode? is not operating as desired when controlling the direct injectors manually on 2GR-FKS engines. When direct injection is started and then stopped using the active test, current ECU logic does not… - L-SB-0001-19 Jan 2, 2019 · Service Bulletin/Repair Instructions
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the veh…
Source: NHTSA manufacturer communications files.