Complaints over time
Complaints about the 2017 Lexus IS 350 peaked in 2022, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Lexus IS 350
Sedan, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Dec 7, 2022 to Dec 7, 2022.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Below the median 2017 sedan
Severity index0.02017 sedans average 7.4
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2017 Lexus IS 350 name stability and traction control
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2017 Lexus IS 350
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Lexus IS 350
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Dec 7, 2022Failure Dec 7, 202130,000 milesClinton Township, MITraction control system
The contact owns a 2017 Lexus IS350. The contact stated while exiting a parking lot, the traction control warning light illuminated, and the contact lost control of the vehicle. The contact was able to continue driving to his residence. The contact took the vehicle to an unknown local dealer for maintenance service and made them aware of the failure. The dealer was unable to deactivate the traction control feature. The manufacturer had been informed of the failure. The failure mileage was approximately 30,000.
NHTSA complaint 11496375
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- EA21002 Engineering analysis, Airbags
Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021, still open
Source: NHTSA ODI investigations file.
Service bulletins
128 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- LSB000523 Feb 9, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pre… - KLG Technical In Dec 1, 2022 · Service Bulletin/Repair Instructions
TI: 19LE05 Expired December 1, 2022 - KLG Dealer Packa Dec 1, 2022 · Service Bulletin/Repair Instructions
DP: Limited Service Campaign KLG expired December 01, 2022 - 19LE05 Technical Dec 1, 2022 · Service Bulletin/Repair Instructions
TI: 19LE05 Expired December 1, 2022 - 19LE05 Dealer Pa Dec 1, 2022 · Service Bulletin/Repair Instructions
DP: Customer Support Program 19LE05 expired December 1, 2022. - LSB002121Rev1 Jun 20, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine - LSB002121Rev1 Jun 20, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - L-SB-0004-22 Feb 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this servi… - L-SB-0002-22 Jan 28, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring … - Lexus PRO19-02 - Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests i… - 20LE01 - Updated Nov 1, 2021 · Service Bulletin/Repair Instructions
DP: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not comin… - L-TT-0303-21 Sep 3, 2021 · Service Bulletin/Repair Instructions
TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments. - L-SB-0021-21 Jul 20, 2021 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2021 model year Lexus vehicles equipped with an FKS engine. - Lexus PRO21-UFRM May 24, 2021 · Service Bulletin/Repair Instructions
POL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL - L-TT-0221-17Rev1 Mar 22, 2018 · Service Bulletin/Repair Instructions
Diagnosis of bluetooth connectivity complaints. - Lexus Safety Re Mar 31, 2021 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements - L-TT-0281-20 Rev Mar 16, 2021 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer f… - L-SB-0001-21 Rev Feb 11, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions. ?Uneven temperature or air flow between the vents. ?Little or no air flow from the vent(s). ?Improper MODE control function. Additionally, some vehic… - L-SB-0001-21 Jan 11, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions. ?Uneven temperature or air flow between the vents ?Little or no air flow from the vent(s) ?Improper MODE control function Additionally, some vehicles… - 20LE01 - Area Le Jan 12, 2021 · Service Bulletin/Repair Instructions
AL: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not comin… - 20LE01 - Dealer Jan 12, 2021 · Service Bulletin/Repair Instructions
DP: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not comin… - L-SB-0094-16 Rev Sep 8, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2020 model year Lexus vehicles with navigation (version less than A1##8020) may exhibit one or more of the following conditions: ?Pink or purple flashing navigation screen. ?Black or blank navigation screen. ?Navigation reset or reboo… - KLG_19LE05-TI-Up Aug 24, 2020 · Service Bulletin/Repair Instructions
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-TT-0265-19 Rev Jul 20, 2020 · Service Bulletin/Repair Instructions
TT: The new DCA-8000 Diagnostic Charger may cause your facility?s Ground Fault Circuit Interrupter (GFCI) breaker to trip. A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue … - L-SB-0023-20 Jun 23, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the ent… - Lexus Safety Re May 1, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0019-20 Apr 24, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2017 ? 2019 model year Lexus vehicles may exhibit one or more of the following conditions: ?Uneven temperature or air flow between the vents ?Little or no air flow from the vent(s) ?Improper MODE control function Some vehicles may also e… - L-SB-0179-17 Obs Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates - L-SB-0008-20 Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 9… - L-TT-0254-18 Mar 26, 2020 · Service Bulletin/Repair Instructions
TT: In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guid… - L-TT-0282-20 Mar 19, 2020 · Service Bulletin/Repair Instructions
TT: Some vehicles may continue to experience abnormal blend door noise when changing the HVAC temperature setting after the air conditioner radiator assembly (evaporator case) was replaced for the same condition. - L-SB-0034-18_Rev Mar 10, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2013 ? 2020 model year Lexus AWD F Sport and non-F Sport model vehicles may exhibit a squeal/squeak noise from the front brake pads. For customers who find this characteristic objectionable, an updated shim kit is now available as a service part. - L-SB-0008-19_Rev Mar 9, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2014 ? 2020 model year IS350, 2016 ? 2017 model year IS200t, and 2018 ? 2020 model year IS300 may exhibit a squeal/squeak noise from the front brake pads. This is only applicable on 2WD F Sport vehicles. This condition may be present at city, high… - L-TT-0281-20 Mar 9, 2020 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer … - L-SB-0060-13 Obs Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20. - L-SB-0003-20 Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize … - KLG - Dealer Pac Feb 5, 2020 · Service Bulletin/Repair Instructions
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DC… - 19LE05 - Dealer Feb 5, 2020 · Service Bulletin/Repair Instructions
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DC… - 19LE05 - Dealer Dec 10, 2019 · Service Bulletin/Repair Instructions
Dealer Package: December 10, 2019 Vehicle total has decreased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. - L-SB-0170-17_Rev Dec 10, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE December 10, 2019 Rev2: ? The Parts Information and Required Tools & Equipment sections have been updated. November 14, 2018 Rev1: ? The Parts Information and Required Tools & Equipment sections have been updated. Any previous printed … - KLG_Dealer Packa Dec 10, 2019 · Service Bulletin/Repair Instructions
Dealer Package: 12/10/2019 Vehicle total has increased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. The Data Communication Module (DCM) in the subject vehicles are equip… - KLG_Area Letter_ Sep 12, 2019 · Service Bulletin/Repair Instructions
Area Letter: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programm… - L-TT-0272-19 Nov 8, 2019 · Service Bulletin/Repair Instructions
TT: Some vehicles with Pioneer 12.3? (or 10.3? IS) Navigation may encounter an intermittent Pink flash on the display followed by a system reset. - 19LE05_Dealer Pa Nov 13, 2019 · Service Bulletin/Repair Instructions
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect progra… - 19LE05 - Dealer Oct 17, 2019 · Service Bulletin/Repair Instructions
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect progra… - 19LE05 - Area Le Oct 17, 2019 · Service Bulletin/Repair Instructions
Area Letter: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programmi… - 19LE05 - Region Oct 17, 2019 · Service Bulletin/Repair Instructions
Region Email: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect program… - L-TT-0221-17_Rev Oct 11, 2019 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer func… - KLG - Dealer Pac Oct 2, 2019 · Service Bulletin/Repair Instructions
Dealer Package: 10/02/19 KLG: Vehicle applicability for remedy in relation to Safety Connect Subscription. The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Posit… - L-SB-0040-19 Sep 30, 2019 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2018 model year GS350, IS300, IS350, RC300, and RC350 vehicles equipped with a 2GR-FKS engine may exhibit a rattle/knocking noise condition at idle from the driver floor board area due to fuel line contact with the body. Follow the Repair P… - KLG_Dealer Packa Sep 13, 2019 · Service Bulletin/Repair Instructions
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect progr… - KLG_Dealer Packa Sep 12, 2019 · Service Bulletin/Repair Instructions
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect progr… - KLG_Dealer Email Sep 12, 2019 · Service Bulletin/Repair Instructions
Dealer Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect program… - KLG_Region Email Sep 12, 2019 · Service Bulletin/Repair Instructions
Region Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect program… - L-TT-0265-19 Jul 18, 2019 · Service Bulletin/Repair Instructions
TT: The new DCA-8000 Diagnostic Charger may cause your facility?s Ground Fault Circuit Interrupter (GFCI) breaker to trip. A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue … - L-SB-0001-18-Rev Jul 1, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE July 01, 2019 Rev1: G1668 Applicability has been updated to include 2019 ? 2020 model year Lexus vehicles. G2158 The Techstream Preparation and Process Overview sections have been updated. Any previous printed versions of this bulletin … - L-SB-0060-13_Rev Jul 31, 2019 · Service Bulletin/Repair Instructions
TSB: Some 2006 - 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize th…
Source: NHTSA manufacturer communications files.