AutoStatsIQ
Data through Oct 2026
Model year

2023 Lexus NX Hybrid

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (2)Complaints (0)Investigations (0)Bulletins (102)
Recall campaigns covering this model year21.18M vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2023 Lexus NX Hybrid by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2023 Lexus NX Hybrid

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2023 Lexus NX Hybrid
CampaignFiledSubjectComponentVehiclesRemedy
25V-744Oct 30, 2025Software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverseBack-over prevention1,024,407Software update
23V-480Jul 12, 2023Electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and…Airbags152,927Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2023 Lexus NX Hybrid

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    102 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

    • L-SB-0007-26 Apr 9, 2026 · Service Bulletin/Repair Instructions
      Some 2022 – 2024 model year NX 350h and NX 450h+ vehicles may exhibit a knocking from one or both rear brakes due to delamination of the rear disc brake pad material from the base plate. Improved parts have been made available. Please follow the Repair Proc…
    • L-SB-0021-25 Mar 10, 2026 · Service Bulletin/Repair Instructions
      OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
    • L-SB-0021-25 Feb 27, 2026 · Service Bulletin/Repair Instructions
      OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
    • L-SB-0030-24 Rev2 Dec 15, 2025 · Service Bulletin/Repair Instructions
      Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to…
    • 23LE05 Sep 26, 2025 · Service Campaign
      Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Lexus New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the guests’ ownership experience. Lexus is providing extended…
    • 25LD01 Sep 24, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR 25LD01 REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2022-2024 NX350h/ NX450h+, CERTAIN 2023-2024 RX350h, CERTAIN 2024 RX450h+ VEHICLES
    • 25LD01 Sep 24, 2025 · Service Campaign
      The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor. Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time…
    • 25LD01 Sep 18, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR 25LD01 REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2022-2024 NX350h/ NX450h+ CERTAIN 2023-2024 RX350h CERTAIN 2024 RX450h+
    • 25LD01 Sep 18, 2025 · Service Campaign
      The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor. Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time…
    • 23LE05 Sep 17, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR CUSTOMER SUPPORT PROGRAM 22TE09 HV FLOOR UNDER WIRE HARNESS AND REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2022-2024 MODEL YEAR NX450H+ CERTAIN 2022-2024 MODEL YEAR RX450H+
    • 23LE05 Sep 17, 2025 · Service Campaign
      Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Lexus New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the guests’ ownership experience. Lexus is providing extended…
    • L-TT-0326-23 Rev2 Aug 19, 2025 · Service Bulletin/Repair Instructions
      Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, use…
    • L-SB-0027-25 Rev1 Aug 18, 2025 · Service Bulletin/Repair Instructions
      Some 2022 – 2025 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles may exhibit an abnormal noise when engaging the electronic parking brake.
    • 25LC02 Jul 11, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR 25LC02 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2022-2023 Model Year NX250 2022-2023 Model Year NX350 2022-2023 Model Year NX350H 2022-2023 Model Year NX450H
    • L-TT-0347-25 Jun 17, 2025 · Service Bulletin/Repair Instructions
      Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.
    • L-SB-0043-23 Rev1 Jun 13, 2025 · Service Bulletin/Repair Instructions
      The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
    • 25LC02 Apr 29, 2025 · Service Campaign
      Included vehicles are equipped with Lexus Safety System+ (LSS+) 3.0, which includes the Pre- Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will …
    • 25LC02 Apr 19, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR 25LC02 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2022-2023 Model Year NX250 2022-2023 Model Year NX350 2022-2023 Model Year NX350H 2022-2023 Model Year NX450H
    • 25LC02 Apr 17, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR 25LC02 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2022-2023 Model Year NX250 2022-2023 Model Year NX350 2022-2023 Model Year NX350H 2022-2023 Model Year NX450H
    • 25LC02 Apr 17, 2025 · Service Campaign
      Frequently Asked Questions SPECIAL SERVICE CAMPAIGN 25LC02 Certain 2022-2023 Model Year NX250 Certain 2022-2023 Model Year NX350 Certain 2022-2023 Model Year NX350H Certain 2022-2023 Model Year NX450H LSS+ 3.0 Forward Recognition Camera Software Update
    • 25LC02 Apr 17, 2025 · Service Campaign
      Included vehicles are equipped with Lexus Safety System+ (LSS+) 3.0, which includes the Pre-Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will r…
    • 25LC02 Apr 16, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR 25LC02 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2022-2023 Model Year NX250 2022-2023 Model Year NX350 2022-2023 Model Year NX350H 2022-2023 Model Year NX450H
    • 25LC02 Apr 16, 2025 · Service Campaign
      Frequently Asked Questions SPECIAL SERVICE CAMPAIGN 25LC02 Certain 2022-2023 Model Year NX250 Certain 2022-2023 Model Year NX350 Certain 2022-2023 Model Year NX350H Certain 2022-2023 Model Year NX450H LSS+ 3.0 Forward Recognition Camera Software Update
    • 25LC02 Apr 16, 2025 · Service Campaign
      Included vehicles are equipped with Lexus Safety System+ (LSS+) 3.0, which includes the Pre- Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will …
    • L-TT-0340-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
      To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste…
    • 25LC02 Apr 29, 2025 · Service Campaign
      Included vehicles are equipped with Lexus Safety System+ (LSS+) 3.0, which includes the Pre- Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will …
    • 25LC02 Apr 19, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR 25LC02 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2022-2023 Model Year NX250 2022-2023 Model Year NX350 2022-2023 Model Year NX350H 2022-2023 Model Year NX450H
    • 25LC02 Apr 17, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR 25LC02 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2022-2023 Model Year NX250 2022-2023 Model Year NX350 2022-2023 Model Year NX350H 2022-2023 Model Year NX450H
    • 25LC02 Apr 17, 2025 · Service Campaign
      Frequently Asked Questions SPECIAL SERVICE CAMPAIGN 25LC02 Certain 2022-2023 Model Year NX250 Certain 2022-2023 Model Year NX350 Certain 2022-2023 Model Year NX350H Certain 2022-2023 Model Year NX450H LSS+ 3.0 Forward Recognition Camera Software Update
    • 25LC02 Apr 17, 2025 · Service Campaign
      Included vehicles are equipped with Lexus Safety System+ (LSS+) 3.0, which includes the Pre-Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will r…
    • 25LC02 Apr 16, 2025 · Service Bulletin/Repair Instructions
      TECHNICAL INSTRUCTIONS FOR 25LC02 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2022-2023 Model Year NX250 2022-2023 Model Year NX350 2022-2023 Model Year NX350H 2022-2023 Model Year NX450H
    • 25LC02 Apr 16, 2025 · Service Campaign
      Frequently Asked Questions SPECIAL SERVICE CAMPAIGN 25LC02 Certain 2022-2023 Model Year NX250 Certain 2022-2023 Model Year NX350 Certain 2022-2023 Model Year NX350H Certain 2022-2023 Model Year NX450H LSS+ 3.0 Forward Recognition Camera Software Update
    • 25LC02 Apr 16, 2025 · Service Campaign
      Included vehicles are equipped with Lexus Safety System+ (LSS+) 3.0, which includes the Pre- Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will …
    • L-TT-0340-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
      To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste…
    • L-SB-0036-22 Rev2 Feb 10, 2025 · Service Bulletin/Repair Instructions
      Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bu…
    • L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
      The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als…
    • L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
      Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai…
    • L-SB-0036-22 Rev2 Feb 10, 2025 · Service Bulletin/Repair Instructions
      Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bu…
    • L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
      The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als…
    • L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
      Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai…
    • L-SB-0021-23 Rev2 Jan 30, 2025 · Service Bulletin/Repair Instructions
      Some 2022 – 2025 model year Lexus vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration so…
    • L-SB-0035-22 Rev2 Jan 23, 2025 · Service Bulletin/Repair Instructions
      When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU S…
    • L-SB-0035-24 Rev1 Dec 12, 2024 · Service Bulletin/Repair Instructions
      Some 2022 – 2024 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P162B87 (Lost Communication with Battery Monitor Module Missing Message). The battery state sensor assembly has been…
    • L-SB-0040-20 Rev2 Dec 10, 2024 · Service Bulletin/Repair Instructions
      This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the batter…
    • L-TT-0336-24 Rev1 Nov 6, 2024 · Service Bulletin/Repair Instructions
      After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087 - Lost Communication with ECM/PCM "A" Missing Message. Upon investigation, it is found that the engine ECU has been damage and needs to be replaced. In …
    • L-TT-0336-24 Oct 24, 2024 · Service Bulletin/Repair Instructions
      After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087 - Lost Communication with ECM/PCM "A" Missing Message. Upon investigation, it is found that the engine ECU has been damage and needs to be replaced. In …
    • L-SB-0035-24 Sep 25, 2024 · Service Bulletin/Repair Instructions
      Some 2022 – 2024 model year NX 250, NX 350, and NX 350h vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P162B87 (Lost Communication with Battery Monitor Module Missing Message). The battery state sensor assembly has been updated t…
    • L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
      Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to…
    • L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
      Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to…
    • L-SB-0027-24 May 28, 2024 · Service Bulletin/Repair Instructions
      A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following: •…
    • L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
      Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
    • L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
      Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
    • L-TT-0323-23 Rev1 Apr 24, 2024 · Service Bulletin/Repair Instructions
      When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations. 1. Refer to the TAS 21MM Diagnostics Pre-Call Worksheet (PCW) on the TAS case creation page. The following steps will provide so…
    • L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
      To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before…
    • L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
      The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi…
    • L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
      Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl…
    • L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
      Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to…
    • L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
      Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small…
    • L-SB-0021-23 Rev1 Apr 18, 2024 · Service Bulletin/Repair Instructions
      Some 2022 – 2024 model year Lexus vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration so…
    • L-SB-0035-22 Rev1 Apr 11, 2024 · Service Bulletin/Repair Instructions
      When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU S…
    Source: NHTSA manufacturer communications files.
    About service bulletins