Complaints over time
Complaints about the 2024 Lexus NX Hybrid peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2024 Lexus NX Hybrid
SUV, hybrid, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Aug 18, 2023 to Mar 4, 2024.
Recall campaigns covering this model year31.19M vehicles or units across those campaigns
Owner complaints2Below the median 2024 suv
Severity index0.02024 suvs average 7.6
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2024 Lexus NX Hybrid name seats
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2024 Lexus NX Hybrid
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-744 | Oct 30, 2025 | Software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse | Back-over prevention | 1,024,407 | Software update |
| 24V-482 | Jun 27, 2024 | Head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button | Seats | 11,418 | Part replacement |
| 23V-480 | Jul 12, 2023 | Electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and… | Airbags | 152,927 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2024 Lexus NX Hybrid
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Mar 4, 2024Failure Jan 23, 20242,800 milesVenice, FLVehicle speed control
The contact owns a 2024 Lexus NX350H. The contact stated while driving at an undisclosed speed and parking the vehicle in the residential garage, the vehicle independently accelerated. The contact stated that the vehicle crashed into the wall, and the beam was damaged. In addition, the dryer and the door were damaged. The contact stated that the failure had previously occurred. The vehicle was towed to the Lexus body shop on January 26, 2024. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,800.
NHTSA complaint 11575338 - Filed Aug 18, 2023Failure Aug 6, 202350 milesWhittier, CAHead restraint
The contact owns a 2024 Lexus NX Hybrid. The contact stated that the driver's side headrest was inoperable. The contact stated that she attempted to adjust the headrest however, the headrest failed to respond. The head rest had pushed the driver forward causing neck pain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50. The VIN was unavailable.
NHTSA complaint 11539389
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
78 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 23LD04 Jul 2, 2026 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTIONS FOR 23LD04 GPS Antenna May Not Receive Power CERTAIN 2024 Model Year NX250, NX350, NX350H, and NX450H+ - 23LD04 Jul 2, 2026 · Service Campaign
The subject vehicles are equipped with a GPS antenna wire harness that will not allow the GPS to operate when the vehicle is off as intended. As a result, the vehicle location cannot be identified through stolen vehicle location services when the vehicle i… - L-SB-0008-26 Apr 14, 2026 · Service Bulletin/Repair Instructions
Some 2024 – 2025 model year NX 250, NX 350, and NX 350h North American Produced vehicles may exhibit a consistent/repeatable tick/abnormal noise from the top of the B-pillar while driving. The abnormal noise can be heard from either passenger or driver side… - L-SB-0007-26 Apr 9, 2026 · Service Bulletin/Repair Instructions
Some 2022 – 2024 model year NX 350h and NX 450h+ vehicles may exhibit a knocking from one or both rear brakes due to delamination of the rear disc brake pad material from the base plate. Improved parts have been made available. Please follow the Repair Proc… - L-SB-0021-25 Mar 10, 2026 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete. - L-SB-0021-25 Feb 27, 2026 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete. - L-SB-0030-24 Rev2 Dec 15, 2025 · Service Bulletin/Repair Instructions
Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - 23LE05 Sep 26, 2025 · Service Campaign
Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Lexus New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the guests’ ownership experience. Lexus is providing extended… - 25LD01 Sep 24, 2025 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTIONS FOR 25LD01 REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2022-2024 NX350h/ NX450h+, CERTAIN 2023-2024 RX350h, CERTAIN 2024 RX450h+ VEHICLES - 25LD01 Sep 24, 2025 · Service Campaign
The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor. Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time… - 25LD01 Sep 18, 2025 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTIONS FOR 25LD01 REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2022-2024 NX350h/ NX450h+ CERTAIN 2023-2024 RX350h CERTAIN 2024 RX450h+ - 25LD01 Sep 18, 2025 · Service Campaign
The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor. Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time… - 23LE05 Sep 17, 2025 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTIONS FOR CUSTOMER SUPPORT PROGRAM 22TE09 HV FLOOR UNDER WIRE HARNESS AND REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2022-2024 MODEL YEAR NX450H+ CERTAIN 2022-2024 MODEL YEAR RX450H+ - 23LE05 Sep 17, 2025 · Service Campaign
Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Lexus New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the guests’ ownership experience. Lexus is providing extended… - L-TT-0326-23 Rev2 Aug 19, 2025 · Service Bulletin/Repair Instructions
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, use… - L-SB-0027-25 Rev1 Aug 18, 2025 · Service Bulletin/Repair Instructions
Some 2022 – 2025 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles may exhibit an abnormal noise when engaging the electronic parking brake. - L-TT-0347-25 Jun 17, 2025 · Service Bulletin/Repair Instructions
Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs. - L-SB-0043-23 Rev1 Jun 13, 2025 · Service Bulletin/Repair Instructions
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks. - L-TT-0340-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - L-TT-0340-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - L-SB-0036-22 Rev2 Feb 10, 2025 · Service Bulletin/Repair Instructions
Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bu… - L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0036-22 Rev2 Feb 10, 2025 · Service Bulletin/Repair Instructions
Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bu… - L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0021-23 Rev2 Jan 30, 2025 · Service Bulletin/Repair Instructions
Some 2022 – 2025 model year Lexus vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration so… - L-SB-0035-22 Rev2 Jan 23, 2025 · Service Bulletin/Repair Instructions
When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU S… - L-SB-0035-24 Rev1 Dec 12, 2024 · Service Bulletin/Repair Instructions
Some 2022 – 2024 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P162B87 (Lost Communication with Battery Monitor Module Missing Message). The battery state sensor assembly has been… - L-SB-0040-20 Rev2 Dec 10, 2024 · Service Bulletin/Repair Instructions
This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the batter… - L-TT-0336-24 Rev1 Nov 6, 2024 · Service Bulletin/Repair Instructions
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087 - Lost Communication with ECM/PCM "A" Missing Message. Upon investigation, it is found that the engine ECU has been damage and needs to be replaced. In … - L-TT-0336-24 Oct 24, 2024 · Service Bulletin/Repair Instructions
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087 - Lost Communication with ECM/PCM "A" Missing Message. Upon investigation, it is found that the engine ECU has been damage and needs to be replaced. In … - L-SB-0035-24 Sep 25, 2024 · Service Bulletin/Repair Instructions
Some 2022 – 2024 model year NX 250, NX 350, and NX 350h vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P162B87 (Lost Communication with Battery Monitor Module Missing Message). The battery state sensor assembly has been updated t… - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0027-24 May 28, 2024 · Service Bulletin/Repair Instructions
A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following: •… - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - L-TT-0323-23 Rev1 Apr 24, 2024 · Service Bulletin/Repair Instructions
When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations. 1. Refer to the TAS 21MM Diagnostics Pre-Call Worksheet (PCW) on the TAS case creation page. The following steps will provide so… - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - L-SB-0021-23 Rev1 Apr 18, 2024 · Service Bulletin/Repair Instructions
Some 2022 – 2024 model year Lexus vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration so… - L-SB-0035-22 Rev1 Apr 11, 2024 · Service Bulletin/Repair Instructions
When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU S… - L-TT-0323-23 Rev1 Apr 24, 2024 · Service Bulletin/Repair Instructions
When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations. 1. Refer to the TAS 21MM Diagnostics Pre-Call Worksheet (PCW) on the TAS case creation page. The following steps will provide so… - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - L-SB-0021-23 Rev1 Apr 18, 2024 · Service Bulletin/Repair Instructions
Some 2022 – 2024 model year Lexus vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration so… - L-SB-0035-22 Rev1 Apr 11, 2024 · Service Bulletin/Repair Instructions
When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU S… - L-SB-0006-23 Jan 26, 2024 · Service Bulletin/Repair Instructions
TSB: A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the followi… - L-SB-0015-23 Jan 3, 2024 · Service Bulletin/Repair Instructions
TSB: Hybrid and battery electric vehicles are equipped with two types of batteries: ?Hybrid Vehicle (HV) battery ?Auxiliary (12V) battery If the hybrid vehicle or battery electric vehicle is placed into storage, the State-Of-Charge (SOC) of its HV b… - L-SB-0026-23 Rev Dec 21, 2024 · Service Bulletin/Repair Instructions
TSB: 2024 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mat… - L-SB-0019-23 Rev Dec 21, 2024 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term… - L-SB-0016-23 Rev Dec 21, 2024 · Service Bulletin/Repair Instructions
TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenan… - L-SB-0025-23 Rev Dec 20, 2024 · Service Bulletin/Repair Instructions
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the veh…
Source: NHTSA manufacturer communications files.