Complaints over time
Complaints about the 2022 Lexus NX350H peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2022 Lexus NX350H
SUV, hybrid, 4WD/4-Wheel Drive/4x4, built in Canada. Owner complaints on file from Mar 2, 2023 to Mar 2, 2023.
Recall campaigns covering this model year2462k vehicles or units across those campaigns
Owner complaints1Below the median 2022 suv
Severity index100.02022 suvs average 6.5
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2022 Lexus NX350H name powertrain
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2022 Lexus NX350H
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-239 | Apr 13, 2022 | Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled… | Stability and traction control | 458,110 | Software update |
| 22V-238 | Apr 13, 2022 | Missing spot-welds between the body panels and the front shock absorber mounting areas may cause the front shock absorber to separate from the… | Structure | 4,215 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2022 Lexus NX350H
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Mar 2, 2023Failure Oct 2, 2022Katy, TXPower trainCrash
The contact owns a 2022 Lexus NX350. The contact stated while at the carwash and shifting from park (P) to drive (D) the vehicle failed to respond, causing the vehicle behind to hit the rear of his vehicle. The tailgate and the rear bumper sustained minor damage. There was no warning light illuminated. The air bags did not to deploy. There was no injury sustained. The contact shifted into park, turned off, and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure had been reoccurring. The dealer was not notified of the failure. The manufacturer was notified of the failure and sent out a field technician, who diagnosed that no issues were found. The manufacturer later sent an email to the contact, stating that the incident occurred due to the fact that he panicked. The vehicle was not repaired. The failure mileage was unknown.
NHTSA complaint 11509821
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
39 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- L-TT-0323-23 May 1, 2023 · Service Bulletin/Repair Instructions
TT: When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations - L-SB-0028-23 Apr 26, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2022 ? 2023 model year NX 350h vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P060694 (Hybrid/EV Powertrain Control Module Processor Unexpected Operation) present. The hybrid vehicle control computer logic has been modi… - L-SB-0007-22 Rev Apr 5, 2023 · Service Bulletin/Repair Instructions
TSB: A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following… - LSB005822 Dec 20, 2022 · Service Bulletin/Repair Instructions
Left-hand Side Outer Rear-view Mirror Vibration While driving - LSB001922 Feb 27, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2022 ? 2023 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles may exhibit a condition in which the left-hand side outer rear-view mirror vibrates during vehicle operation. The mirror vibration can be observed while driving at speeds of 35 … - L-SB-0021-23 Mar 15, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2022 ? 2023 model year Lexus vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. Techstream software has been modified to indicate when confi… - L-SB-0058-22 Dec 20, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2022 ? 2023 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles may exhibit a condition in which the left-hand side outer rear-view mirror vibrates during vehicle operation. The mirror vibration can be observed while driving at speeds of 35 … - L-TT-0314-22 Rev Dec 16, 2022 · Service Bulletin/Repair Instructions
TT: Select 2022-2023MY Lexus vehicles are equipped with Advanced Park. The Advanced Park system assists in safely and smoothly parking in a target parking space by displaying the blind spots around the vehicle and the parking spot through a bird?s eye view,… - 22LD04_Dealer Pa Nov 23, 2022 · Service Bulletin/Repair Instructions
DP: The Car Finder app, which is included with a Lexus app subscription, operates the headlights to help locate the vehicle in a parking lot. Updated software is available to improve system operation. When the headlamp switch is off, the new software keeps … - L-TT-0306-21 Rev Sep 28, 2022 · Service Bulletin/Repair Instructions
TT: Some 2022-2023MY Lexus vehicles with the ?21MM (Multimedia) system may experience an error with the User Profile not loading when starting the vehicle and the vehicle reverting to the Guest Profile mode. - L-TT-0318-22 Rev Aug 18, 2022 · Service Bulletin/Repair Instructions
TT: Some 2022 model year NX250, NX350, NX350H, and NX450H+ vehicles may exhibit a steering wheel off center when driving straight. - L-SB-0036-22 Aug 15, 2022 · Service Bulletin/Repair Instructions
TSB: Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. Th… - L-SB-0035-22 Aug 15, 2022 · Service Bulletin/Repair Instructions
TSB: When certain vehicle ECUs are replaced, the ECU security key must be written in order for that ECU to communicate on the vehicle network. The Techstream Software Health Check Results screen has been enhanced to help identify if a replacement ECU requir… - LTT031722 May 18, 2022 · Service Bulletin/Repair Instructions
TT: Some 2022MY NX or LX drivers may experience a PIN prompt while driving, this issue occurs as a result of the security token with the server expiring. If this token expires when the vehicle does not have adequate cell reception, then the pin prompt will … - LTT031622 May 13, 2022 · Service Bulletin/Repair Instructions
TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center. - RW202203 May 4, 2022 · Service Bulletin/Repair Instructions
PDS: 2022 NX 250/350/350h/450h+ Pre-Delivery Service (PDS) Check Sheet - L-TT-0318-22 Jul 15, 2022 · Service Bulletin/Repair Instructions
TT: Some 2022 model year NX250, NX350, NX350H, and NX450H+ vehicles may exhibit a steering wheel off center when driving straight. - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - LTT029721 Mar 24, 2022 · Service Bulletin/Repair Instructions
TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns. - LTT031522 Mar 24, 2022 · Service Bulletin/Repair Instructions
TT: Some 2022MY Lexus drivers may experience the inability to perform Service Bulletin Titled ?Head Unit Software Update (Panasonic)? on their vehicle due to gradual roll out of this customer facing update. This phased roll out means that as time progresses… - LTT030621 Mar 23, 2022 · Service Bulletin/Repair Instructions
TT: Some 2022MY NX vehicles may experience an error with the User Profile not loading when starting the vehicle and the vehicle reverting to the Guest Profile mode. - LSB000722 Mar 21, 2022 · Service Bulletin/Repair Instructions
TSB: A head unit software update is now available for some 2022 model year Lexus vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following: ?User profile configuration and… - LTT031422 Mar 11, 2022 · Service Bulletin/Repair Instructions
TT: Select 2022 Lexus NX350h and NX450h+ vehicles are equipped with Advanced Park. The Advanced Park system assists in safely and smoothly parking in a target parking space by displaying the blind spots around the vehicle and the parking spot through a bird… - L-SB-0040-20 Rev May 31, 2022 · Service Bulletin/Repair Instructions
TSB: This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the b… - L-TT-0312-22 Mar 7, 2022 · Service Bulletin/Repair Instructions
TT: Some customers may encounter wireless connectivity concerns such as: ?Difficulty to connect or start using the wireless CarPlay ?Intermittent wireless connection failed error message when driving or first turning on the vehicle These conditions … - L-TT-0297-21 Rev Mar 3, 2022 · Service Bulletin/Repair Instructions
TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns - L-SB-0004-22 Feb 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this servi… - L-SB-0002-22 Jan 28, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring … - L-TT-0279-20 Rev Jan 20, 2022 · Service Bulletin/Repair Instructions
TT: Some guests may experience the inability to activate the Lexus Enform Remote app or the Lexus Enform Remote becoming inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the unnecessary replac… - L-SB-0033-21 Rev Jan 18, 2022 · Service Bulletin/Repair Instructions
TSB: This bulletin contains the vehicle specific pre-delivery services for 2022 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles. Additionally, refer to the applicable Pre-Delivery Service (PDS) Check Sheet for services to be performed. - Lexus PRO19-02 - Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests i… - L-SB-0018-21 Rev Jan 20, 2022 · Service Bulletin/Repair Instructions
TSB: 2022 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mat… - L-SB-0014-21 Rev Jan 10, 2022 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term… - L-SB-0013-21 Rev Jan 10, 2022 · Service Bulletin/Repair Instructions
TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenan… - L-SB-0012-21 Rev Jan 10, 2022 · Service Bulletin/Repair Instructions
TSB: 2022 model year Lexus vehicles are equipped with a factory-installed SiriusXM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the SiriusXM satellite radio is activated and ready fo… - L-TT-0309-21 Dec 17, 2021 · Service Bulletin/Repair Instructions
TT: Some 2022MY NX vehicles may experience one of the following pop-up messages if ?Hybrid Radio? has been enabled. Please follow the steps below to correct the condition. - L-TT-0308-21 Dec 16, 2021 · Service Bulletin/Repair Instructions
TT: Some 2022 Lexus NX owners may experience the estimated time of arrival to the destination (set in the Lexus navigation system) being inaccurate by a factor of hours. Please follow the steps below to correct the condition. - L-TT-0306-21 Nov 28, 2021 · Service Bulletin/Repair Instructions
TT: Some 2022MY NX vehicles may experience an error with the User Profile not loading when starting the vehicle and the vehicle reverting to the Guest Profile mode. - L-TT-0305-21 Nov 24, 2021 · Service Bulletin/Repair Instructions
TT: After replacing the head unit on 2022MY NX and NX Hybrid vehicles, the head unit must have the VIN synchronized with the cloud to prevent the server from blacklisting the new head unit. Please follow the recommendations below to properly perform the VIN…
Source: NHTSA manufacturer communications files.