2004 Lexus SC

2 complaints on file, page 1 of 1.

1. Filed Mar 22, 2019Failure Jul 18, 201840,000 milesAfton, TNAir bagsCrash1 injured

   THIS CAR HAS BEEN WRECKED, DUE TO THE AIRBAG, AND THE TITLE WAS HANDED OVER TO THE INSURANCE COMPANY AND THEY ISSUED US A CHECK FOR SETTLEMENT. THE CAR WAS CONSIDERED A TOTAL LOSS. WE NO LONGER OWN THIS CAR; HOWEVER, WE KEEP GETTING 3 OR 4 POSTCARDS EVERY MONTH NOTIFYING US OF THE RECALL. I HAVE MADE COUNTLESS PHONE CALLS TO GET OUR NAMES REMOVED FROM THE RECALL MAILING LIST, TO NO AVAIL. IT IS EMOTIONALLY DISTRESSING TO ME TO SEE THESE POSTCARDS ARRIVING, REMINDING ME OF THE AUTO ACCIDENT THAT ALMOST CLAIMED MY HUSBAND'S LIFE. OUR RECALL I.D. NUMBER IS KB8-42S. WOULD SOMEONE PLEASE REMOVE US FROM THE MAILING LIST. THE ACCIDENT OCCURED ON 7/18/2018 AND THE AIRBAG EXPLODED, CAUSING HIM TO HIT A TREE HEAD ON. HE WAS AIRLIFTED TO A TRAUMA CENTER AND SPENT OVER A WEEK IN INTENSIVE CARE, FOLLOWED BY SEVERAL SURGERIES AND FOLLOW UP HOSPITAL STAYS. PLEASE, SOMEONE, REMOVE US THE LIST.

   NHTSA complaint 11190887
2. Filed Aug 27, 2015Failure Aug 27, 2015131,000 milesPhiladelphia, PAAir bags

   PARTS NOT AVAILABE TO RESOLVE RECALL TO WHOM IT CONCERNS: PLEASE ALLOW ME TO EXPRESS MY FUSTRATION AT TRYING TO REMEDY A SAFETY NETICE RECALL FOR A PASSENGER AIRBAG INFLATER FOR MY 2004 LEXUS SC430. ON 8/12/2015 I MADE A APPOINTMENT AT WILKIE LEXUS OF HAVERTOWN. MY APPOINTMENT CONFIRMATION IS BELOW : WHILE COURTEOUS, THE SERVICE MANAGE INDICATED THAT HE DID NOT HAVE THE PARTS AND THEY ARE BACK ORDERED BY AT LEAST TWO WEEKS. EVEN THOUGH I MADE MY APPOINTMENT 8/12 (WEEKS AGO) INDICATING "FRONT PASSENGER AIRBAG INFLATED MODULE" AS THE REASON FOR THE SERVICE VISIT. CONFIRMATION CODE: X0258RN6EJ DATE AND TIME: 08/27/2015 09:00 AM VEHICLE: 2004 LEXUS SC 430 FURTHER, THE SERVICE MANAGER DID NOT PROVIDE A FUTURE APPOINTMENT OR OFFER TO CONTACT ME WHEN THE PARTS WERE AVAILABLE. IF THE SERVICE RECALL IS A SERIOUS AS INDICATED BY THE RECALL NOTICE, THE PARTS SHOULD HAVE BEEN AVAILABLE FOR THE APPOINTMENT, OR IF THE PARTS WERE NOT AVAILABLE I SHOULD HAVE BEEN RESCHEDULED FOR A FUTURE APPOINTMENT. I FEEL AS THIS IS A SERIOUS ISSUE, HOWEVER NOT HAVING THE PARTS FOR A RECALL IS REFLECTIVE OF THE SERVICE CENTER AND LEXUS NOT TAKING THE RECALL NOTICE SERIOUSLY AND THUS PLACING MY FAMILY AT RISK. PLEASE ADVISE THAT I WILL BE FORWARDING THIS COMPLAINT THE THE NATIONAL HIGHWAY TRAFIC SAFETY ADMINISTRATION AS IS INDICATED THE RECALL NOTICE.

   NHTSA complaint 10759696