Complaints over time
Complaints about the 2024 Mack Anthem (AN) peaked in 2025, with 5 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2024 Mack Anthem (AN)
Heavy truck, diesel, 6x4, built in United States. Owner complaints on file from Feb 14, 2025 to Dec 1, 2025.
Recall campaigns covering this model year676k vehicles or units across those campaigns
Owner complaints51.7 times the median 2024 heavy truck
Severity index0.02024 heavy trucks average 8.3
First 24 months4Complaints in its first two years
Components
80% of complaints about the 2024 Mack Anthem (AN) name fuel system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
6 recall campaigns cover the 2024 Mack Anthem (AN)
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-666 | Oct 6, 2025 | Seat belt anchorage bracket may be improperly welded | Seat belts | 15,841 | Repair or modification |
| 24V-792 | Oct 23, 2024 | Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop working | Electrical system | 59,338 | Software update |
| 24V-567 | Jul 30, 2024 | Seat pedestal and seat belt attachment may have been improperly tightened | Seat belts | 242 | Part replacement |
| 23V-899 | Dec 26, 2023 | Steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of… | Steering | 284 | Part replacement |
| 23V-792 | Nov 22, 2023 | Engine may not return to idle within 2 seconds if the accelerator pedal position sensor becomes disconnected | Speed control | 650 | Software update |
| 23V-691 | Oct 13, 2023 | Software programming error may cause the electronic stability control (ESC) to be inoperative | Stability and traction control | 13 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2024 Mack Anthem (AN)
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
5 complaints on file, page 1 of 1.
- Filed Dec 1, 2025Failure Oct 15, 2025Hood River, ORPower train
Carrier bearing failure Dana premature spicer glued in carrier bearing. Caused several vibration.
NHTSA complaint 11702338 - Filed Feb 14, 2025Failure Jul 23, 2024Haines City, FLFuel/propulsion system
The fuel filter housing failed on the male end where the filter screws onto the housing (part # 117M/23699581). Part is not available for inspection, manufacturer was given the part for inspection. Failure of the fuel filter housing failed during operation of the truck causing the engine to die while driving down the road causing a complete loss of engine power and fuel spill. Vehicle manufacturer have inspected multiple of the same failed components but has failed to accept responsibility for the components even when the vehicle is still under factory warranty. There were no warning lights or other messages before part failure
NHTSA complaint 11642688 - Filed Feb 14, 2025Failure Aug 20, 2024Haines City, FLFuel/propulsion system
The fuel filter housing failed on the male end where the filter screws onto the housing (part # 117M/23699581). Part is not available for inspection, manufacturer was given the part for inspection. Failure of the fuel filter housing failed during operation of the truck causing the engine to die while driving down the road causing a complete loss of engine power and fuel spill. Vehicle manufacturer have inspected multiple of the same failed components but has failed to accept responsibility for the components even when the vehicle is still under factory warranty. There were no warning lights or other messages before part failure.
NHTSA complaint 11642686 - Filed Feb 14, 2025Failure Jan 29, 2025Haines City, FLFuel/propulsion system
The fuel filter housing failed on the male end where the filter screws onto the housing (part # 117M/23699581). Part is not available for inspection, manufacturer was given the part for inspection. Failure of the fuel filter housing failed during operation of the truck causing the engine to die while driving down the road causing a complete loss of engine power and fuel spill. Vehicle manufacturer have inspected multiple of the same failed components but has failed to accept responsibility for the components even when the vehicle is still under factory warranty. There were no warning lights or other messages before part failure.
NHTSA complaint 11642681 - Filed Feb 14, 2025Failure Feb 11, 2025Haines City, FLFuel/propulsion system
The fuel filter housing failed on the male end where the filter screws onto the housing (part # 117M/23699581). Part is available for inspection. Failure of the fuel filter housing failed during operation of the truck causing the engine to die while driving down the road causing a complete loss of engine power and fuel spill. Vehicle manufacturer have inspected multiple of the same failed components but has failed to accept responsibility for the components even when the vehicle is still under factory warranty. There were no warning lights or other messages before part failure. Driver did notice a fuel smell just a few seconds before complete failure.
NHTSA complaint 11642674
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
117 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- TSB M-913-001 202609 Sep 2, 2026 · Service Bulletin/Repair Instructions
Parker engine-mounted hydraulic pump service bulletin. - CBR 159 202608 Aug 10, 2026 · Service Bulletin/Repair Instructions
Mack Trucks Equipped With A Cummins Engine - Engine Preheat Icon Does Not Illuminate In The Instrument Cluster (IC) During Engine Pre-heat (Intake Air Heater) Operation - Vehicles With 2018Instrument Cluster Update, Model Year2018 And Newer - CBR-2592-1 202606 Jun 22, 2026 · Service Bulletin/Repair Instructions
The purpose of this CBR is to provide steps on how to correct a customer complaint of DTC P107B86 accompanied With intermittent loss of throttle. - CBR 2575-1 202604 Apr 30, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Dash Panel Cracking at Mounting to BIW. - CBR 2573-1 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Through Shaft Bearing Retainer Breakage On Mack Carriers. - CBR 2362-3 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Carrier Nut Adhesive Change. - CBR 2246-5 032026 Mar 2, 2026 · Service Bulletin/Repair Instructions
CBR - Z Spring Bracket Wear. - CBR 2218-6 032026 Mar 3, 2026 · Service Bulletin/Repair Instructions
CBR - Parker F3 Hydraulic Pump Troubleshooting. - CBR 2712-7 032026 Mar 19, 2026 · Service Bulletin/Repair Instructions
CBR - No Start Condition After Over the Air Programing. - S4342 022026 Feb 1, 2026 · Service Campaign
SC - Mack Trucks has determined that a select group of trucks were built with an AHI Module fuel pressure sensor which does not meet our specifications. - CBR 2432-2 202601 Jan 8, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - AN And GR Models - Door Glass Shattering. - CBR 2107-22 202601 Jan 7, 2026 · Service Bulletin/Repair Instructions
CBR - Mack DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions to US22+OBD2023 (DOES NOT APPLY TO AN(4) and PR(4)). - CBR 199 202512 Dec 4, 2025 · Service Bulletin/Repair Instructions
Vehicles affected by this issue will show coolant runoff on the front rights side of the engine. - CBR 2495-4 202511 Nov 13, 2025 · Service Bulletin/Repair Instructions
CBR - Carb 24 Phase 1 - 48V Diagnostics Guide. - CBR 2171-11 202511 Nov 22, 2025 · Service Bulletin/Repair Instructions
CBR - Mack Temperature Sensor Troubleshooting Guide - CBR 199-6 202511 Nov 12, 2025 · Service Bulletin/Repair Instructions
CBR - 13 Liter Engines ONLY - Engine Coolant Pump Housing Leak; Coolant Found Around The Oil Cooler Duct Cover Or In Between The Coolant Pump Housing And Oil Cooler Housing. - CBR 2495 092025 Sep 4, 2025 · Service Bulletin/Repair Instructions
The purpose of the 48V EATS heater system is to provide additional heat to the exhaust stream allowing the EATS to become active earlier during acold start and during engine operation that produces low exhaust gas temperatures. - CBR 2172-5 082025 Aug 22, 2025 · Service Bulletin/Repair Instructions
CBR - When an OTA (Over-The-Air) job starts to program the VECU blocks the starter relay out, if the job ends in a Critical failure, the vehicle will remain in Safe State. - CBR 407 072025 Jul 17, 2025 · Service Bulletin/Repair Instructions
CBR - To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP file will need to downloaded. - CBR 2488 072025 Jul 28, 2025 · Service Bulletin/Repair Instructions
CBR - A significant GPS reporting issue is affecting fleet operations, with trucks maintaining back-office communication but failing to transmit GPS location data. - CBR 2464-1 202505 May 1, 2025 · Service Bulletin/Repair Instructions
Mack Chassis - Rear Axle Overheat - CBR 2107-21 202505 May 27, 2025 · Service Bulletin/Repair Instructions
Mack DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions and Newer - CBR 901-5 202505 May 13, 2025 · Service Bulletin/Repair Instructions
Remote Control Central Door Lock, Programming; Key Fob Cannot Be Programmed Or Does Not Work After Programming - Model Year 2018 And Newer - CBR 170-8 202505 May 28, 2025 · Service Bulletin/Repair Instructions
Inactive Code P25AE00 Being Generated After A Hard Pull And A Momentary Drop In Engine Oil Pressure (Low Oil Pressure) (Possible Related Codes - SPN4811 , SPN 100 , PID 100) - CBR-2452 202503 Mar 17, 2025 · Service Bulletin/Repair Instructions
If the vehicle door is open and the truck is in neutral, a popup message may appear on the Driver Information Display (DID) instructing the operator to shift into neutral. If this message appears while the vehicle is already in neutral, the Instrument Clust… - CBR-2449 202503 Mar 12, 2025 · Service Bulletin/Repair Instructions
Cummins Exhaust Aftertreatment System (EATS) catalysts may experience cracking, which may be attributed to excessive vertical vibration in the exhaust stack. To mitigate this issue, a modification to the exhaust stack length is required. - CBR-561 202503 Mar 6, 2025 · Service Bulletin/Repair Instructions
If oil dilution is suspected refer to the applicable CBR solution below: ∙ CBR-659Mack Chassis - Oil Diluted With Fuel; Fuel In Oil, Diagnostic Information - All Emissions, All Model Years - S4342-202502 Feb 28, 2025 · Service Bulletin/Repair Instructions
Mack Trucks has determined that a select group of trucks were built with an AHI Module fuel pressure sensor which does not meet our specifications. - CBR-2432 202501 Jan 15, 2025 · Service Bulletin/Repair Instructions
This CBR solution provides detailed instructions for diagnosing and addressing window glass shattering issues, including replacement specifications, interference checks, fastener verification, and reinforcement tab adjustments to ensure proper installation … - CBR-2016 202412 Dec 3, 2024 · Service Bulletin/Repair Instructions
Frame lean can be caused by several seemingly isolated possibilities. The two most common are suspension and frame assembly issues. - CBR-997 202411 Nov 14, 2024 · Service Bulletin/Repair Instructions
Vehicles may present with oil leak coming from the clutch/flywheel housing and observation of burned clutch smell or clutch slipping. These symptoms can be mistaken as a crankshaft rear main seal leak, when the actual cause is the crankshaft adaptor O-ring. - CBR-2417 202411 Nov 6, 2024 · Service Bulletin/Repair Instructions
CBR - 11L Engine block compatibility and Backward Conversion Parts Requirements - M0296 202410 Oct 1, 2024 · Emissions
Emission Recall - Mack Trucks has determined that certain vehicles equipped with a model year (“MY”) 2022-2024 MP8 model engines, may be equipped with an improper engine software calibration that does not match the engine certification label. - CBR-2411 202410 Oct 23, 2024 · Service Bulletin/Repair Instructions
CBR - One-Box SCR Weld Leaks. - CBR-2409 202410 Oct 1, 2024 · Service Bulletin/Repair Instructions
CBR - 13L Engine - Rear Main Oil Seal Leak - Model Year 2025 - CBR-2263 202410 Oct 31, 2024 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Timing Gear Plate Repair - S0310 202409 Sep 2, 2024 · Service Campaign
Service Campaign: TGW3 Non-Communication - CBR-2387 202409 Sep 2, 2024 · Service Bulletin/Repair Instructions
CBR: Vehicles Equipped With A Lift Axle - Wheel Speed Fault Code SPN 793, SPN 794 Set When Axle Is Up - CBR-2376 202409 Sep 19, 2024 · Service Bulletin/Repair Instructions
CBR: Drivers Information Display (DID) Inoperative/Goes Blank During Vehicle Operation - CBR-2258 202409 Sep 23, 2024 · Service Bulletin/Repair Instructions
CBR: Diagnostic Trouble Code (DTC) P107471 - AMT-F - CBR-731 202409 Sep 16, 2024 · Service Bulletin/Repair Instructions
CBR: Automated Manual Transmission (AMT) Model D or F (mDrive and I-Shift, AMT-D, AMT-F) - Transmission Oil Leakage From Transmission Input Shaft Seal Or Output Shaft Seal - US10 And Newer Emissions, Common Model Years 2010 And Newer - CBR-570 202409 Sep 20, 2024 · Service Bulletin/Repair Instructions
CBR: US17 GHG Common Rail Fuel System Component Electrical Faults - Model Year 2017 To 2024 - CBR-471 202409 Sep 10, 2024 · Service Bulletin/Repair Instructions
CBR: The procedure to eliminate the Mack Chassis "Air Restriction Light On" seen in the cluster is to confirm that the parameter YYT is set to "Enable" with Premium Tech Tool. - CBR-407 202409 Sep 13, 2024 · Service Bulletin/Repair Instructions
CBR: To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP fi le will need to be downloaded. - CBR-2391 202408 Aug 6, 2024 · Service Bulletin/Repair Instructions
CBR: Diagnostic Trouble Code (DTC) U010187- Lost Communication With TECU - CBR-561 202408 Aug 13, 2024 · Service Bulletin/Repair Instructions
CBR: 11L, 13L, And 16L Engine Oil Analysis Specifications - US10 And Newer Emissions - CBR-523 202408 Aug 13, 2024 · Service Bulletin/Repair Instructions
CBR: Overhead Wear Overview - Model Year2018 To Current (Common Rail Fuel System ONLY) - CBR-343 202408 Aug 28, 2024 · Service Bulletin/Repair Instructions
CBR: Mack chassis with an mDRIVE transmission, there have been reports of complete shift assemblies and TECUs being replaced due to technicians being unable to pinpoint the source of the air leak. - S3600 202408 Aug 24, 2024 · Service Campaign
Service Campaign: Mack trucks has determined that certain 2023 and 2024 model year AN vehicles could experience an issue with the upper radiator hose collapsing or deforming causing it to leak or interfere with the engine lifting bracket. - S3586 202408 Aug 24, 2024 · Service Campaign
Service Campaign: Mack trucks has determined that certain 2023 and 2024 model year AN vehicles could experience an issue with the upper radiator hose collapsing or deforming causing it to leak or interfere with the engine lifting bracket. - S3284 202408 Aug 24, 2024 · Service Campaign
Service Campaign: Mack trucks has determined that certain AN, GR, and PI models were built using the incorrect power steering cooler hose clamps. - S0310 202408 Aug 29, 2024 · Service Campaign
Service Campaign: Mack trucks has determined that certain AN, GR, PI, TE, and LR model trucks built with TGW3 have stopped communicating after production. - CBR-2384 202407 Jul 10, 2024 · Service Bulletin/Repair Instructions
CBR: Mack Chassis - Day Cab Glass Breakage - CBR-2356 202407 Jul 9, 2024 · Service Bulletin/Repair Instructions
CBR: Drivers Information Display (DID)Inoperative After Cluster Replacement And Programming - CBR-2350 202407 Jul 2, 2024 · Service Bulletin/Repair Instructions
CBR: Telematics Gateway (TGW) Connect Ability Issues - CBR-2024 202407 Jul 8, 2024 · Service Bulletin/Repair Instructions
CBR: Mack Anthem (AN) And Pinnacle (PI) -Bendix ABS Fault SPN 807 FMI 13 Blink code 19-4 - CBR-2384 202406 Jun 29, 2024 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Day Cab Glass Breakage - CBR-2383 202406 Jun 19, 2024 · Service Bulletin/Repair Instructions
CBR - Accelerator Pedal: Inspection Instructions - CBR-2376 202406 Jun 11, 2024 · Service Bulletin/Repair Instructions
CBR - Drivers Information Display (DID) Inoperative/Goes Blank During Vehicle Operation - CBR-2356 202406 Jun 8, 2024 · Service Bulletin/Repair Instructions
CBR - Drivers Information Display (DID) Inoperative After Cluster Replacement And Programming
Source: NHTSA manufacturer communications files.