Complaints over time
Complaints about the 2017 Mack Granite (GU) peaked in 2018, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Mack Granite (GU)
Truck, diesel, built in United States. Owner complaints on file from Dec 11, 2018 to Dec 11, 2018.
Recall campaigns covering this model year329k vehicles or units across those campaigns
Owner complaints1Close to the median 2017 truck
Severity index100.02017 trucks average 30.0
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2017 Mack Granite (GU) name wheels
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2017 Mack Granite (GU)
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-600 | Aug 25, 2023 | Turn signals may be positioned incorrectly, reducing their visibility | Lighting | 27,418 | Not stated |
| 16V-929 | Dec 23, 2016 | Affected vehicles were built with front wheel hubs that cannot support the gross axle weight rating of the front axle | Suspension | 200 | Part replacement |
| 16V-098 | Feb 19, 2016 | Affected trucks may be missing a roll pin to secure the upper steering yoke to the steering shaft | Steering | 1,187 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Mack Granite (GU)
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Dec 11, 2018Failure Oct 9, 2018Frankfort, KYWheelsCrash1 injured
THIS REFERRAL INVOLVES A DUMP TRUCK INJURY ACCIDENT RESULTING IN THE VEHICLE OVERTURNING. I AM A KY OSHA COMPLIANCE OFFICER ASSIGNED A COMPLAINT IN REGARDS TO THIS VEHICLE. THE COMPLAINANT ALLEGES THAT THE TRUCK NEEDED NEW TIRES. THEY ALLEGE THAT A BLOWN WORN TIRE CAUSED THIS ACCIDENT. THE ACCIDENT HAPPENED NEAR MARION, KY. THE TRUCK IS NOW IN A COLLISION REPAIR CENTER AT 945 NANDINO BLVD IN LEXINGTON, KY. I INSPECTED THE VEHICLE AND IT HAD A WORN INNER RIGHT REAR TIRE. THE TRUCK WAS LOADED WITH 25 TONS OF GRAVEL AND TRAVELING AT APPROXIMATELY 45 MPH WHEN THE DRIVER LOST CONTROL OF THE VEHICLE WHICH EVENTUALLY OVERTURNED. NO OTHER VEHICLES WERE INVOLVED. SINCE THIS IS MORE OF A DOT ISSUE I AM REFERRING THE MATTER TO DOT FOR POSSIBLE FOLLOW UP WITH KY CVE. MY NAME IS [XXX]I AM ATTACHING THE POLICE REPORT ON THE INCIDENT. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
NHTSA complaint 11160663
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
198 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- CBR 2573-1 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Through Shaft Bearing Retainer Breakage On Mack Carriers. - CBR 2362-3 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Carrier Nut Adhesive Change. - CBR 820-9 202601 Jan 8, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Engine Brake Only Works With The Brake Pedal, No Function During Cruise. US07 And Newer Emissions, Model Year 2008 And Newer. - CBR 2107-22 202601 Jan 7, 2026 · Service Bulletin/Repair Instructions
CBR - Mack DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions to US22+OBD2023 (DOES NOT APPLY TO AN(4) and PR(4)). - CBR 2171-11 202511 Nov 22, 2025 · Service Bulletin/Repair Instructions
CBR - Mack Temperature Sensor Troubleshooting Guide - CBR 407 072025 Jul 17, 2025 · Service Bulletin/Repair Instructions
CBR - To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP file will need to downloaded. - CBR 2488 072025 Jul 28, 2025 · Service Bulletin/Repair Instructions
CBR - A significant GPS reporting issue is affecting fleet operations, with trucks maintaining back-office communication but failing to transmit GPS location data. - CBR 2107-21 202505 May 27, 2025 · Service Bulletin/Repair Instructions
Mack DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions and Newer - CBR 445- 11 202505 May 1, 2025 · Service Bulletin/Repair Instructions
Vehicles Equipped With a Common Rail Fuel System - Aftermarket Secondary Fuel Filters, Important Information On Approved Filters - US17+OBD16 toUS21+OBD23 - CBR 170-8 202505 May 28, 2025 · Service Bulletin/Repair Instructions
Inactive Code P25AE00 Being Generated After A Hard Pull And A Momentary Drop In Engine Oil Pressure (Low Oil Pressure) (Possible Related Codes - SPN4811 , SPN 100 , PID 100) - CBR 70-8 202505 May 6, 2025 · Service Bulletin/Repair Instructions
Lack of lateral structural hood support. - M0350 202504 Apr 2, 2025 · Emissions
ER - Mack Trucks has identified that the Selective Catalyst Reduction (SCR) system in certain vehicles equipped with the MY 2017 or 2018 MP8 VGT and Turbo Compound (TC) engines are not meeting California and EPA emissions standards, or Mack cannot confirm i… - CBR-561 202503 Mar 6, 2025 · Service Bulletin/Repair Instructions
If oil dilution is suspected refer to the applicable CBR solution below: ∙ CBR-659Mack Chassis - Oil Diluted With Fuel; Fuel In Oil, Diagnostic Information - All Emissions, All Model Years - CBR-2016 202412 Dec 3, 2024 · Service Bulletin/Repair Instructions
Frame lean can be caused by several seemingly isolated possibilities. The two most common are suspension and frame assembly issues. - CBR-997 202411 Nov 14, 2024 · Service Bulletin/Repair Instructions
Vehicles may present with oil leak coming from the clutch/flywheel housing and observation of burned clutch smell or clutch slipping. These symptoms can be mistaken as a crankshaft rear main seal leak, when the actual cause is the crankshaft adaptor O-ring. - M0310 202410 Oct 25, 2024 · Emissions
EMISISON RECALL - SCR Replacement. - S4214 202409 Sep 25, 2024 · Service Campaign
Service Campaign: GR Hood Insulation - CBR-731 202409 Sep 16, 2024 · Service Bulletin/Repair Instructions
CBR: Automated Manual Transmission (AMT) Model D or F (mDrive and I-Shift, AMT-D, AMT-F) - Transmission Oil Leakage From Transmission Input Shaft Seal Or Output Shaft Seal - US10 And Newer Emissions, Common Model Years 2010 And Newer - CBR-570 202409 Sep 20, 2024 · Service Bulletin/Repair Instructions
CBR: US17 GHG Common Rail Fuel System Component Electrical Faults - Model Year 2017 To 2024 - CBR-471 202409 Sep 10, 2024 · Service Bulletin/Repair Instructions
CBR: The procedure to eliminate the Mack Chassis "Air Restriction Light On" seen in the cluster is to confirm that the parameter YYT is set to "Enable" with Premium Tech Tool. - CBR-407 202409 Sep 13, 2024 · Service Bulletin/Repair Instructions
CBR: To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP fi le will need to be downloaded. - CBR-2391 202408 Aug 6, 2024 · Service Bulletin/Repair Instructions
CBR: Diagnostic Trouble Code (DTC) U010187- Lost Communication With TECU - CBR-561 202408 Aug 13, 2024 · Service Bulletin/Repair Instructions
CBR: 11L, 13L, And 16L Engine Oil Analysis Specifications - US10 And Newer Emissions - CBR-343 202408 Aug 28, 2024 · Service Bulletin/Repair Instructions
CBR: Mack chassis with an mDRIVE transmission, there have been reports of complete shift assemblies and TECUs being replaced due to technicians being unable to pinpoint the source of the air leak. - CBR-2350 202407 Jul 2, 2024 · Service Bulletin/Repair Instructions
CBR: Telematics Gateway (TGW) Connect Ability Issues - CBR-2383 202406 Jun 19, 2024 · Service Bulletin/Repair Instructions
CBR - Accelerator Pedal: Inspection Instructions - CBR-2139 202405 May 2, 2024 · Service Bulletin/Repair Instructions
CBR: Vehicles built with an 11 liter engine may experience a complaint of excessive fuel in the oil. It is possible that the source of the fuel is the rear fuel galley plug in the cylinder head. A new and improved fuel galley plug has been developed to reso… - M0310 202405 May 28, 2024 · Emissions
Emission Recall: Mack Trucks has identified that the Selective Catalyst Reduction (SCR) system in certain vehicles equipped with the MY 2017 or 2018 MP8 (13L VGT) engine are not meeting California and EPA emissions standards, or Mack cannot confirm its comp… - M0303 202405 May 28, 2024 · Emissions
Emission Recall: Mack Trucks has determined that certain vehicles equipped with a model year (“MY”) 2017-2018 MP8 VGT engines may not meet California and Federal Regulations (CARB). This Recall is for updated software that will reduce the amount of time nec… - CBR-1008 202404 Apr 22, 2024 · Service Bulletin/Repair Instructions
CBR: Equipped With An Automated Manual Transmission Model D or F ( AMT-D, AMT-F, mDrive) Missing X1 Value In VDA And Default Settings Guidelines, ParameterP1AOB; Fault Code P1052-54, Error 40,Or Error 18 Encountered During Clutch Or Tran. - S3630 202402 Feb 18, 2024 · Service Bulletin/Repair Instructions
Service Campaign - MP8 Stainless Oil Pan. - CBR-2350 202402 Feb 21, 2024 · Service Bulletin/Repair Instructions
CBR -Telematics Gateway (TGW) Connect Ability Issues - CBR-2347 202402 Feb 16, 2024 · Service Bulletin/Repair Instructions
CBR - Active "Set Park Brake" Message On Drivers Information Display (DID). - CBR-202 202402 Feb 16, 2024 · Service Bulletin/Repair Instructions
CBR - Automated Manual Transmission ( AMT ) Flywheel Pilot Bearing Wear On Input Shaft. - CBR-2014 202402 Feb 16, 2024 · Service Bulletin/Repair Instructions
CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer. - CBR-2333 202401 Jan 18, 2024 · Service Bulletin/Repair Instructions
CBR: TGW Will Not Connect After SIM Card Replacement - CBR-2016 202401 Jan 17, 2024 · Service Bulletin/Repair Instructions
CBR: Frame Or Cab Lean - EC0028M 202312 Dec 1, 2023 · Service Bulletin/Repair Instructions
Emissions Campaign: Mack Trucks has determined that certain 2014 - 2018 commercial model year CXU, GU, LEU, LR, MRU Vehicles require a replacement Diesel Particulate Filter (DPF) along with updated software. - CBR-2320 202312 Dec 1, 2023 · Service Bulletin/Repair Instructions
CBR: For vehicles equipped with an 11L engine, the plastic saddle bracket holding the a/c line on the left side of the engine may move excessively and rub the area where it secures the line. - M-465-001 202311 Nov 7, 2023 · Service Bulletin/Repair Instructions
TSB: Mack Trucks now offer an improved HD Inter-Axle Through Shaft for the CRD 125, 150, 180, and 200 family carriers. The new HD shaft went into production on January 23rd, 2023 for 2.54 - 3.50 axle ratios and April 1st, 2023 for 3.56 - 3.98 ratios. The ne… - CBR-206 202310 Oct 12, 2023 · Service Bulletin/Repair Instructions
CBR: Vehicle Speed Factor (K-Factor) Programming - Speed Factor Value Incorrect When Calculated In Premium Tech Tool (PTT); Speedometer Reading Incorrectly Following A Change To Vehicle Speed Factor - US17+OBD16 And Newer Emissions, Common Model Year 2018. - U113 202309 Sep 28, 2023 · Service Bulletin/Repair Instructions
Owner Notification Letter, Extended Warranty Coverage U113. The Pre-SCR NOx Sensor is the component provided coverage under this warranty extension. - U112 202309 Sep 28, 2023 · Service Bulletin/Repair Instructions
Owner Notification Letter, Extended Warranty Coverage U112. The Pre-SCR NOx Sensor is the component provided coverage under this warranty extension. - U111 202309 Sep 28, 2023 · Service Bulletin/Repair Instructions
Owner Notification Letter, Extended Warranty Coverage U111. The Fuel Control Module is the component provided coverage under this warranty extension. - CBR-570 202309 Sep 22, 2023 · Service Bulletin/Repair Instructions
CBR: Model Year 2017, 2018 - US17GHG Common Rail Fuel System Component Electrical Faults - M-258-014 202309 Sep 5, 2023 · Service Bulletin/Repair Instructions
TSB: Aftertreatment Diesel Exhaust Fluid (DEF) Tank, Level Sensor, Replacement - M728-005A 202308 Aug 14, 2023 · Service Bulletin/Repair Instructions
TSB: Barksdale Leveling Valve, Leak Test - M-141-001 202308 Aug 18, 2023 · Service Bulletin/Repair Instructions
TSB: Air Restriction Indicator - CBR-2112 202307 Jul 24, 2023 · Service Bulletin/Repair Instructions
CBR: Programming Failure - Chassis With Cummins Engine And An Allison Transmission - CBR-2303 202307 Jul 1, 2023 · Service Bulletin/Repair Instructions
CBR: Mack DEF Dosing Valve Diagnostic Trouble Codes (DTC) P202D00, P208E00, P103B00 - US10+OBD13 And Newer Emissions - SLM23-005 May 31, 2023 · Service Bulletin/Repair Instructions
Service Literature Published and Released in May, 2023 - KC-331-Ver6 May 22, 2023 · Service Bulletin/Repair Instructions
CBR: Model Year 2017 to Current - Fuel Filter Change ( Primary And Secondary ) For The EM - USA17 Emission Engines - KC-503-Ver3 May 17, 2023 · Service Bulletin/Repair Instructions
CBR: Automated Manual Transmission ( AMT ) -Transmission Electronic Control Unit ( TECU ) MID130 PSID 29 FMI 7 /P10AE81 Fault Codes Being Generated - KC-2229-Ver2 May 10, 2023 · Service Bulletin/Repair Instructions
CBR: Automated Manual Transmission (AMT) Transmission Kickdown Mode - KC-474-Ver5 May 2, 2023 · Service Bulletin/Repair Instructions
CBR: Diagnostic Trouble Code (DTC) P215A-64, Fault Code SPN 84 FMI 19 - M-170-003 Apr 18, 2023 · Service Bulletin/Repair Instructions
TSB: Vibration Diagnostics - M-170-001 Apr 18, 2023 · Service Bulletin/Repair Instructions
TSB: Stock Vehicle Storage and Maintenance - M-700-001 Apr 18, 2023 · Service Bulletin/Repair Instructions
TSB: Frame Flange Relief Cut-out Templates with 105 millimeter Frame Flanges - M-170-002 Apr 18, 2023 · Service Bulletin/Repair Instructions
TSB: New Vehicle Safety Certification Requirements for Vehicles, U.S. and Canada - KC-2266 Apr 27, 2023 · Service Bulletin/Repair Instructions
CBR: Mack Granite - Diagnostic Trouble Code (DTC) P208464
Source: NHTSA manufacturer communications files.